Lumia 1520 radio issues

I recieved an update on my 1520 and the reboot problem I was having seems to have stopped. YEA! BUT - now I'm having radio issues. My Bluetooth will just turn off at random times, sometimes in middle of a conversation. Also, my wifi will not reconnect to known networks until I turn the phone off and on again. These are actualy more problematic than the reboots were!

If the phone is not performing as expected do a soft reset. A soft reset does not lose data. it is like pulling the battery.
Hold the volume down button and the power button down until the phone vibrates, release. This takes about 10 seconds. The phone will shutdown and restart.
If this continues take it to Nokia Care.

Similar Messages

Nokia lumia 1520 network issue(SIM not active) aft...

Dear Nokia/Microsoft Team, can someone assist me on this issue. I was using my Nokia Lumia 1520 with W8. I got notification to update to W8.1. After update now Sim not getting active. I am unable to change from flight mode. Also I tried to downgrade to W8. But no luck. Buying such expensive phone was a major mistake I think I made.

Thanks for your response.
Please find attached more info.
Presently i live in India. pls. advise how this can be degraded to WP8.
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Nokia Lumia 1520 signal issues

Hello
I bought my Nokia Lumia 1520 about 3 weeks ago. It has the international Hong Kong version. Since the first day I've been experiencing singnal issues. Sometimes I can't even get a 3G or H+ signal! It keeps dropping on Edge. I tried the same SIM card on my Samsung Galaxy S3 and it has perfect 3G signal ! I tried with a reset, manual preference for network and it still gives the same output.. I tried the same SIM card even on Samsung Galaxy Core and Samsung Galaxy S4 mini and they still have a better signal..
So..what should I do? Did anyone else have the same problem..is there any fix..?
Thank you!

Nice to see you posting here in our community. I hope you are using a regular micro SIM card. BTW, have you tried using another SIM card? If no, try using it first. If yes, the last option is to contact the point of purchase for warranty options.

Lumia 1520 camera issue

I just switched my old 928 with this one and everything is perfect except my camera.The quality and resolution are so bad,at least worce than on my old phone.I checked SkyDrive options,searched for hours,but no luck.How can I fix this?Thank you.

Hi, popke. Thanks for sharing with us your concern. Your camera resolution will depend on the aspect ratio that is currently set on your camera. BTW, does this happen regardless of which app you're using? Can you describe the image quality being taken by your Lumia 1520? Since you already have the latest software version, how about resetting the phone? Go to Settings > about > reset your phone. As this will delete all your data, be sure to have a backup file: Back up my stuff. Keep us posted.

My Nokia Lumia 1520 has a plethora of issues

This is mainly about my Nokia Lumia 1520, but also some other Nokia Lumia phones.
After I inherited my Nokia Lumia 1520 I had to wait a few weeks before I could install Windows Phone 8.1 (Blue) + Nokia Lumia Cyan on it, after doing so I signed in with my Microsoft-account (as it was of a deceased family member before, and I was using his Microsoft-account, so I had to factory reset it), after resetting it I noticed a plethora of issues that weren't present in Windows Phone 8, no offence to anyone at Microsoft, but Windows Phone 8 had absolutely 0 bugs I ever experienced, no crashes, no oddities, ever since the new operating system was released all my phones as well as my ex-girlfriend's and my girlfriend's phones have been experiencing issues, but none more than my Nokia Lumia 1520, here is a summation of each phone. Note that I am a huge Windows Phone fanboy, so I have purchased several devices for multiple people, and I'll write what they've told me down here too. Note that most are either Nokia Lumia or Microsoft Lumia, but one is by the Cantonese manufacturer, Huawei so I don't know if that will be considered (ir)relevant by the moderators.
Nokia Lumia 1520:
* Sometimes the touch-screen randomly doesn't respond (which is really annoying while playing Age of Empires: Castle Siege where I lost the chance to get several British banners due to this error), this recovers sometimes by going stand-by, but this alternates and seems completely random when the screen gets responsive again, and when not.
* It randomly starts pressing physical buttons, and when I try to press them it's not recognized by the phone, and there is no way to turn my phone off or even put it in stand-by while it's doing this.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this.
* It sometimes starts crashing random applications with provocation.
* Sometimes it won't charge.
* It crashes randomly while playing videos on Google YouTube and other websites.
* It can't download Lumia Help + Tips.
* Sometimes the screen goes all black, and the camera stops to work, but here is the odd part, whenever I click on the back-button and hold it it shows me the ''open'' applications, but they all remain black.
* Half of the time when I take pictures with it there is a 3 second delay, and most of the time those pictures aren't saved, so I only use it to take screenshots, and maybe 1 in every 10 screenshot is actually saved.
* It won't show the profile pictures of my Microsoft Skype-contacts.
* The calendar doesn't work on the lock-screen, and shows me the wrong information all the time.'
* Cortana randomly starts in the middle of other things.
* Internet Explorer Mobile randomly crashes and closes the tab I'm on at that moment.
* Internet Explorer Mobile randomly opens tabs I didn't ask for.
Nokia Lumia 920:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this. (note for my Nokia Lumia 920 this happened after I returned from Hanoi, the issue has been constant on my Nokia Lumia 1520 even while it was in Europe)
* Microsoft Skype crashes when I want to upload a picture or drawing (unique to this specific phone, it works seamless on all the other devices).
* Microsoft Cortana often notifies me about news, but can't fetch anything when I click on the message in the Action Centre.
* It can't download Lumia Help + Tips.
* On some (Vietnamese) Wi-Fi connections it can't update nor download several applications regardless of size (for example an Angry Birds game called Angry Birds Go! that is nearly 1 G.B. nor an 8 M.B. N.O.R.A.D. Santa Tracker).
* When there is a flippable protective case around it the cellular network will crash, and can only be restored after rebooting it, before I got S.I.M. errors on it nearly 5 times a day, each time it required me to restart my phone.
* It permanently shows 2 unread mails in Microsoft Outlook and 8 in Google Mail for no reason, I have 0 mails in Yahoo! Mail but it does tell me that I have ''unread'' ones in several (NON-EXISTING) folders.
* The Calendar doesn't appear on the lock-screen, and if it does it's either several weeks too late, or shows me messages for months about things that happened last year.
* Sometimes one ear-plug goes without sound, rather than being a hardware problem it gets fixed by rebooting the phone.
* Sometimes I can't copy or paste anything.
* Internet Explorer Mobile often doesn't recognize images I want to save, while somehow it does recognize those same images either the day before and/or the next time.
Nokia Lumia 520:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* It doesn't recognize the Micro-S.D. card it did before (it worked while on Lumia Cyan).
* It can't download Lumia Help + Tips.
* It sometimes won't charge.
Nokia Lumia 530 Dual S.I.M.:
* After inserting a Micro-S.D. card it can't download in-app videos (Microsoft Skype) or voice messages (WhatsApp-Messenger) or even links (Facebook Messenger).
* It can't download Lumia Help + Tips.
* Sometimes it doesn't recognize the 2nd S.I.M. Card.
* Like before, the Calendar doesn't function on the lock-screen.
Microsoft Lumia 353:
* Touch related issues similar to the Nokia Lumia 1520 as expressed above.
Huawei Ascend W1:
* The phone will detect low storage even when there is lots of free space.
Unrelated to these phones, but still ''Nokia'' hardware is the Nokia charger that comes with Nokia Lumia phones for some reason doesn't work, I mean like ever, and Microsoft forces me to buy new chargers, plus I still use the charger I had on my old H.T.C. Windows Phone for my Nokia Lumia 920. All the above phones have many more issues, but I just simply can't remember them right now.

Confirm that Date / Time settings are correct.

Software issues with lumia 1520 since wp8.1 update

Hello,
I have Lumia 1520 which I bought in may 2014. Last month I have updated to wp8.1. Initially it was doing fine but since last 10-15 days I have been facing a series of issues with my mobile. I suspect 8.1 update to be the reason as I never faced a glitch
in my 3months of heavy usage on wp8.
below are the problems I have faced so far,
1) screen blacked out suddenly. No response whatsoever. It was working, I can receive calls and notifications but display does not work. Phone was continuously heating mean while. I visited the nearest,care center even they were clueless. Only thing they
did was to hardreset my phone.
2) volume automatically becomes 0. I try to change it someone value but the bar goes back to 0. Its like the volume is playing with me.annoying it was.
3) the touch does not work sometimes. Its sporadic lock and unlock,it works fine.
4) few minor issues.
these issues really annoy me. These might be some minor bug fixes please take these up and resolve. I have gone through many forums and writing this. So
many users facing similar issues. Thanks.

I have requested our Windows Phone Device Update support team to look into this.
Can you also post this in the Answers forum?
We have moved our support forum for the OS Consumer Support (almost any support of the Preview for Developer
release that is not related to developing an application) to the Microsoft Community website. (http://answers.microsoft.com/en-us/winphone/forum/wpdp )
For more information, please read this thread: http://social.msdn.microsoft.com/Forums/en-US/b342fcb2-faa2-4415-9a95-687f0ecdd4a2/move-of-preview-os-issues-forum-to-ms-community?forum=winphoneosissues

Lumia 1520 Battery Discharge Issue After Updating ...

After updating to Denim, my Nokia Lumia 1520 started to experience the following symptoms:
Phone charges to 100%, I disconnect and use an app like Instagram BETA, Internet Explorer, Lumia Camera, or any game--after no more than 5 minutes of use, the phone gives a "Critical Low Battery" alert and shuts down. If I try to restart phone immediately, it makes it to the AT&T splash screen or lockscreen and then same battery message appears and shuts down. If I wait 10-15 minutes after the shutdown to restart phone (without recharging) the phone will stay on, but battery level will report to be in the low 20s or 10s (whereas no more than 20 minutes ago, it was 100%).
When phone is at 100% battery: I take 2-5 photos or record mere seconds of video and I get the same "Critical Low Battery" alert. Upon restarting, some of the photos or video are nonexistent or corrupt files and battery level is reported at 2-5%.
However, if my phone is plugged in to charger, none of these "Critical Low Battery" alerts come up and I am able to use phone as usual. Considering that I cannot take a vacation and capture nature's beauty with an AC adapter always connected, this is a serious drawback.
Steps I've Taken:
Soft-reset
Full factory-reset
Moved all apps off microSD card (this improved situation maybe 5%)
Disabled almost all background app use in Battery Saver
Replaced microSD card when I thought this was a memory write/read issue
Installed "Battery" app to monitor battery use. After 750 data points were logged, my average battery life is reported at "16 minutes," which sounds about right.
My warranty should be expired since I purchased the phone December 2013, so I'm checking in here if anybody has had any luck with battery replacements or with a solution to this issue? At the same time, this issue arose strictly after updating to Denim and I've seen other users report this EXACT scenario. Is there any hope for Lumia 1520 users on this?
Other reported cases:
Battery Issue after Denim update: http://forums.windowscentral.com/nokia-lumia-1520/347112-battery-issue-after-denim-update.html
Battery critically low and shutdown: http://forums.windowscentral.com/nokia-lumia-1520/342343-battery-critically-low-shutdown.html

Hi albertico, TeJazz, and Samgh. Welcome to the Microsoft Mobile Community. We understand your situation and in response to this issue, we suggest that you perform the suggestions in the photo attached. If the issue persists, we recommend recovering your phone's software using the Windows Phone Recovery Tool. This link will work regardless of your location. If the same thing happens, it's best to take your phone to the nearest Care Point in your area for evaluation. Backup first to avoid data loss.
Attachments:
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Nokia Lumia 1520 Issue

Hi , I had issues with my new nokia lumia 1520 and the issues are as follows: 1)Touch and display problem and screen flickering and doesnt let me use any app on the phone and even if im trying to unlock my phone, it inputs its own password and locks the phone again. 2)Apps not functions as if i click one app another app opens 3)Phone hangs 4)Phone gets heated up rapidly with usage of camera 5)Music volume control issue as with full volume, the phone is still not loud enough at times 6)Paint behind the phone is pealing off and Customer care people (Marathalli Nokia Care) took the phone and finally says that my screen guard is causing all these issue. whereas i was using this phone for 1.5 month without issues untill i updated it to latest firmware 1028.3562.1402.0001. please provide your views as to what can be done next as this phone is just 1.5month old and I have spent a lot on this phone?

Remove the screen guard and take it back to Nokia Care, so they will not have a stupid excuse to refuse repair.

Current issues with my Nokia Lumia 1520

Hi all,
I just wanted to list the current issues that I am having with my Nokia Lumia 1520:
- Phone freezing and restarting on double tap
- Click on scroll
- 256 color when unlocking the phone (need to turn off the screen to resolve it)
Do you think I should send it for repair or do you all have those issues?
Thanks!

I did a hard reset many times, but it fix the other bugs than click on scroll.
I updated to GDR1 and it helps to have folders for the click on scroll issue.
Had only 1click on scroll so far...

Lumia 1520 Camera and SD Issues

I love my Lumia 1520. I'm a heavy user of camera and video. Since the upgrade to 8.1 I have had persistent issues. I have reflashed my device twice and the problems remain.
1. The Nokia Camera app intermittently takes 2 - 4 mins to load. It says "loading" and does some processing. Sometimes it opens, sometimes it doesn't.
2. After the above behavior, Saving the photo takes 60 seconds or more. If I navigate away while the photo is being "saved" the photo is lost.
3. My original SD card, purchased with the phone at the AT&T store, is saying "Scan SD card and fix errors". Saying Yes to this seems to do nothing.
The above behavior is intermittent. For example just now while writing this, I tried the Microsoft Phone camera app and was able to take pictures successfully and without issue. I switched back to the Nokia Camera App, which I prefer, and the app functioned normally.
Yesterday I missed several important shots because the Nokia Camera App wouldn't load quickly (less than 30 seconds in this case) and the moment was long over when the camera was functional.
Appreciate the help! I love this phone!

Hi @UltraVioletIris ,
To troubleshoot this, purchase another SD memory card, a reputable brand from a reputable store. 32GB Kingston Class 10 SDHC cards have worked reliably for me through 3 years and on 4 different Nokia phones, others have other favorites.
Backup everything, to the cloud and/or via USB to a PC.
Menu -> Settings -> storage sense -> SD card -> remove, shut down the phone, remove the old SD card, insert the new SD card straight from the packaging into the phone, start up the phone. The new card must be recognized and ready for use in the phone right away, without error messages or scan for errors notices, otherwise go directly to the second step.
1: If the new SD card works without issues then the original SD card is defective.
2: If the intermittent errors persist then the phone need repair or replacement.
A competent store should acknowledge the warranty claim on either the SD card or the phone after this.
Please let us know how it goes?
Hans

Lumia 1520.3 Front Camera Issue

As Lumia Denim update is expected on the last quarter of the year, will it fix the front camera issue of the Lumia 1520?
My phone is originally running on Lumia Black and the phone is working perfectly until i installed the dev prev. Regardless of what camera app, once front camera is called, app automatically close. Done soft reset, hard reset and Nokia Recovery Tool but to no avail, front camera is still useless.
Hope the next iteration of the software will fix this problem.

hi mate, sorry to hear of your problems. have u tried installing Lumia Cyan as this may fix your issues (i.e. has the correct optimisations and driver updates for your Nokia). i know it is a pain to hard reset and update manually to Lumia Cyan, but it may be the only option before taking your phone to Nokia Care for inspection

Lumia 1520/AT&T: What is the best MicroSD card opt...

Hello,
I am writing to the Nokia forums because I have a doubt on which 64gb MicroSD card I should buy for my Nokia Lumia 1520 (AT&T model). I want to use this card for photos and video recording at 1080p up to 30FPS.
Doing some research, I found that for best results I need a Class 10 MicroSDXC card if I don't want the video to skip during the recording if writing the video directly to the card as I record. Apparently I also have to look for the UHS-1 designation aside from Class 10.
Therefore, I went shopping around in Amazon.com and I have narrowed down my choices to the following three cards.
Sandisk 64GB Class 10 UHS-1
Transcend 64GB MicroSDXC Class 10 UHS-1
Sony 64GB MicroSDXC Class 10 UHS-1
Out of the three choices which one provides the better option? I am leaning towards the Transcend MicroSD card, but would like to get a feedback from Lumia 1520 owners.
Michael
Nokia Lumia 1520 | Windows Phone 8.1 "Lumia Cyan"

The sandisk is the one I use with no issues whatsoever
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia 1520 ,experience full of dissapointmen...

First of all, I was very eager to switch to Windows Phone and I am not a hater. It is a gem in a lump of coal.
Buying a phone is not that easy for me from financial reasons. Since Lumias are hard to get to in my country I got my hands on an unbranded unpacked Lumia 1520. A friend of my bought it from another country for me. I was very hyped about it and even throught out the issues I've faced i still am.
I never dropped my phone and I always kept it safe and secure. There is not a dent on it.
After a few weeks the side buttons of the phone started to lose their hardness and begin to flunk in the body.
I managed to ignore it since they all were working.
The earpiece speaker is an utter disaster. When set 5/10 the speaker is cracking.
And than came the screen. While in the task manager / switch apps window i noticed that the black rectangular windows leave a trace, something like contrast issues. That started to bug me. It was a new phone and the screen already failed me.
After that i noticed that on a white background i can see several brighter spots on the screen. Something like small screenburns. My love for Windows Phone kept me going even with those issues.
Than came Lumia Denim....
Not to keep the text longer, my headphones started not to work properly since the update. The phone started to make *clicking* sound through the speaker.
The Wifi lost almost all funcionality. Speed was ridicously slow and losing connection all the time. In the Cyan version the Wifi worked great. It was so weak that I couldn't activate and restore my phone after factory reseting.
That was it for me.
Since I live in a third world country and Microsoft's support is almost non-existant and the services too I nearly couldn't setup a payment method to purchase apps. And the official nokia service center does not accept the warranty on the phone since it is bought from another country i cannot return it.
I really really tried to love windows phone and the lumia product line. I don't feel angry at this point. I feel utterly dissapointed. I feel betrayed. I migrated every single service i use in my private and work life to Microsoft services.
PS: Please let there be a DWG viewer for Windows Phone. For God's sake symbian had a dwg viewer.
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Sounds to me like the charger you are using is not powerful enough. Are you using the charger that came with the phone? You mentioned adaptors etc so thought you may be charging with another charger. You could also try charging with high output usb chargers, typically ones for tablets.

Nokia Lumia 1520 video recording on Microsd card i...

First off, I have a Nokia Lumia 1520 for about one month now. I love the screen size and everything. My picture/video recording to phone memory works fine. I have recently purchased a Class 10 Sandisk Pixtor 64GB microsd card from Best buy for video/pictures storage due to this device having only 16GB of memory.
http://www.bestbuy.com/site/sandisk-pixtor-64gb-microsdhc-class-10-memory-card/1299201.p?id=12190475...
Picture taking is fine writing to this card. However, I noticed that on all video recording mode (720p to 1080p), the video would sometimes skip and lose a few frames here and there. For example, when i try to record a video of a kid running, the video playback will show the kid run across but would jerk or freeze a bit during his run (almost like the phone is too busy doing other tasks during recording). Playing the same videos on a computer show the same result which means the video taken were bad to begin with. My temporary fix is to switch video/picture recording to the phone storage itself but that defeats buying the sd card in the first place.
Anybody else having this issue? I couldn't find another microsd card to test but i wonder if the phone itself is having a performance issue with sd cards in general. Should i engage with tech support from Nokia?

It is quite well known that Class10 card are overkill on a mobile phone and in many cases have been proven to actually have worse performance when compared to even Class4 cards.
Class10 cards really only make sense in (high end) DSLR ca,eras where itis a requirement the shots can be written to the card fast. In practical use the class only indicates the card cab sustain a transferrate of X MB/s and with that in mind a Class4 card even will be plenty fast for your mobiel phone.
Due to the fact a Class10 card is basically overspec for the hardware it may even cause timing issues.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia 1520 - Screen Brightness Problem

I have two Nokia Lumia 1520.
Both of them have the same problem. I will explain the problem to you in detail and before that let me assure you I am a Windows Phone long time user , have been part of the development , developed several apps for the platform and I have used Lumia 800 , 720 , 920 , 925 and now 1520. So I am well aware of all the settings , sunlight readability , automatic brightness etc. This problem is not due to any of these , I can assure you
Now the problem ,
I set the automatic brightness option OFF
I move the brightness to HIGH
Then I lock the phone
When I unlock the phone , the brightness drops by 10% suddenly without any intervention
This problem happens sometime. Some days I see this problem , some days I don't and there are few days where I see this problem very heavily.
I purchased another 1520 and it has the same problem. I am very sure , from my experience that this is a firm ware issue. This is NOT a hardware problem , but a serious problem from your software end. It is prudent that Nokia recognizes this problem and finds a solution to this. Interestingly , I am not the only one who is facing this problem , the whole globe is facing the same problem and for such a pricey phone , this is a frustrating experience - very frustrating. I am sending some links , which will show the problems users are facing:
http://forums.wpcentral.com/nokia-lumia-1520/255608-lumia-1520-screen-brightness-dimming-unwantedly-...
http://forums.wpcentral.com/nokia-lumia-1520/251303-screen-dimming.html
http://forums.wpcentral.com/nokia-lumia-1520/252501-screen-brightness-fluctuates-purpose-bug.html
http://forums.wpcentral.com/nokia-lumia-1520/255508-lumia-1520-screen-brightness-problem.html
The phone is rock solid and amazing except this irritating problem.
I have only few days within which I can request a exchange from the merchant. So if any Nokia official can confirm that a software fix is on the way , it would be super helpful
Nokia , please help !
Moderator's note: We have removed the IMEI numbers. Posting of personal information is not allowed in this forum for security purposes.

I have Nokia Lumia 1520 Black.
I have also been facing the same problem with screen brightness.
The problem occurs only when the Brightness is in Automatic mode.
--> When the Brightness is set to Automatic mode & take out from dark location to bright location the display turns out to weird grey color.
--> And then if the brightness is set to low, medium or high display comes to normal.
Is this issue related to the hardware or software.
If it is related to the Software will you be able to fix it ? or else How about the replacing with the new one ?
Awaiting for the response.
nonnin8 wrote:
Same here i have white 1520
I have another problem with the screen, when it wakes up or i get a call the colours are off grey colour are very light grey and after few moments it turns to normal.
I am using WP 8.1

Lumia 1520 radio issues

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