Lumia 2520: "0% available (plugged in, not chargin...

I purchased a 2520 in January. It's a great tablet and even better now that I have the power keyboard.
However, I have noticed one thing.
When the charger is plugged into the 2520, no problems.
When I attach the 2520 to the keyboard and the charger is plugged in, no problem.
When I unplug the charger while the 2520 is attached to the keyboard, it sometimes reboots and it sometimes doesn't.
If I undock the 2520 from the keyboard and unplug the charger, the 2520 goes dead.
I noticed, when it was plugged in, via the Desktop, using the battery icon, that Battery 1 says: 0% available (plugged in, not charging)
Does this mean that the tablet battery is dead?

Hi DrPhibes,
Welcome to the Nokia Support Discussions!
When did this issue start to happen? Did something happen to your Lumia 2520 before the charging issue came up? What troubleshooting steps have you tried so far for this issue?
If the battery is completely discharged, it may take several minutes before the charging indicator shows any progress. Though the tablet works fine when the charger is plugged in, try leaving it idle for a few minutes and see if the battery indicator will increase from 0%.
Try also to restart the PC before re-charging it to refresh the tablet's software. if the issue continues, check this link for more troubleshooting steps to try: Nokia Lumia 2520 - Need help in fixing a problem?
Let us know if you need further assistance.

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0% available (plugged in, not charging)

hello , i have bought toshiba satellite c50-b863 laptop in july 2014. that is only one year old.few weeks back it propmted that baterry is low when i plugged in the AC/charger ,suddenly it got down n message "RTC baterry is low ,set in date/time" .I did set it (that is current date n time) bt battery was showng when turned on that " 0% available (plugged in not charging).the battery icon also show one point constantlyit doesnot turned on /work when AC isPC health monitor also show that baterry health is good.i hv tried all tricks removing,plugging in again bateery,cord ,device manager>battery>microsoft ACPI etc ,trying another AC adaptor ,holding power button for 5-30 sec bt none of them workedi think that bttery health is good bt still same problem " 0% available (plugged in not charging)."the problem seems to be the most common with toshiba laptop .anyone help plz imran

suddenly it got down n message "RTC baterry is low ,set in date/time" .I did set it (that is current date n time)---------------------------------------------------------------------------------------------------------------------------------------------------------------------- The RTC - Real Time Clock battery See this article - https://aps2.toshiba-tro.de/kb0/TSB6301FE000DR01.htm from that article: Information about an empty Real Time Clock (RTC) battery and how to charge it
  Document details:
- Product: - Model No.: - Operating System:   more details... - External Doc ID:-- Doc Type:Battery- Skill Rating:novice- Online Date:2006-03-27 00:00:00- Offline Date:2018-03-25- Date modified:2015-03-16- Category:Operation, Hardware- Company:-- Product Category:Portables, Archive- Product Group: - Product Series: - Keywords:AC Adapter, Battery, Error Message, RTC (real time clock) ...less details    Issue:
The Real Time Clock (RTC) battery provides power for the internal real time clock and calendar. With an empty RTC battery following message will appear during start-up:
**** RTC battery is low or CMOS checksum is inconsistent ****
Press [F1] key to set Date/Time   Summary:
Charge the RTC battery by Power ON the machine for several hours. If there is still the above message please let a Toshiba service representative check the RTC battery.   Resolution:
Charge the RTC battery by Power ON the machine for several hours.The RTC battery will be only charged under following conditions:the AC adaptor is connected to the DC IN jack and plug the other end into a working outletthe Main Battery pack is fully loadedand the Notebook computer is Powered ON for several hours.
(Example from the english user manual)You can find more details in the Online User Manual.If there is still the above message please let a Toshiba service representative check the RTC battery.   Disclaimer:
Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.

Dv6928us: Laptop not running in Battery, '0% available, Plugged in, not charging' but fine in power

Product No. dv6928us: Laptop is not running in Battery. Battery icon indicates, '0% available, Plugged in, not charging' even when the battery is inserted. But the laptop works fine in power mode.
Battery check indicates: "The primary battery was not detected. Check to assure the battery is properly inserted then restart the computer'.
Execution of this did not help.
Can anybody tell me whether battery life is over or loose connection in battery placement?

whoswho wrote:
Product No. dv6928us: Laptop is not running in Battery. Battery icon indicates, '0% available, Plugged in, not charging' even when the battery is inserted. But the laptop works fine in power mode.
Battery check indicates: "The primary battery was not detected. Check to assure the battery is properly inserted then restart the computer'.
Execution of this did not help.
Can anybody tell me whether battery life is over or loose connection in battery placement?
Try updating The BIOS and then try it again. BIOS (latest): http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-62510-1&cc=us&dlc=en&lc=en&... If that fails to fix it, the battery will need replaced (if you want to) or ignored.

Aspire V3-771-6470, Windows 10: Installed new battery: 0% available (plugged in, not charging)

I have: Aspire V3-771-6470 with 500GB SSD, 16GB RAM, WINDOWS 10. Have had this laptop for about 3-4 years with no issues. But, the battery had seen better days. It lasting only 20-30 minutes. So, yesterday, installed brand new battery and charged fully. When I turned on laptop, battery meter shows "0% available (plugged in, not charging). I researched on internet and have tried several of the "quick fix" approaches with no luck. What happened? Please help. Thanks.

Has anyone tried a new power cord?
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Satellite L450 - battery states '18% available plugged in, not charging'

Laptop is a L450-181 and is literally two years and two weeks old!!! gutted... help!!!

no, still doesn't work... i'm wondering that the problem is the battery, maybe the cells inside are corrupt or something...
...have others shared the same problem? - 'plugged in, not charging'
what is annoying, is that since i lost my job, i didn't want to fork out a meagre 10 per month on extending the warranty... so it ran out just over two weeks ago... i'm worried if this would corrupt the computer when the battery runs down to 0% available... at the moment it is 13% and falling!
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T540p plugged in, not charging

I just got this laptop at end of February. When I click on the icons in the lower right corner, there is an icon with a battery and plug. It says 96% available (plugged in, not charging).
Anyone know why? And what the fix is?

Hi Laurenametrano,
Ok, please shutdown the system and remove the battery from the system, and switch on the system only with power adapter and go to device manager by right clicking the computer and select manage.
In device manager go to batteries option and expand it and right click on Microsoft ACPI and click on uninstall, after that shutdown the system and connect battery and switch on the system by connecting both battery and power adapter and check it, this should resolve the issue.
Please check the below image for further assistance.
Link to picture
Hope this helps.
Best regards,
Hemanth Kumar
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums
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I am using CS4. Can I open CS6 files? I am receiving "plug-ins not available on your system" messages and I'd like to open anyway but clicking on OK doesn't work.

I am using CS4. Can I open CS6 files? I am receiving "plug-ins not available on your system" messages and I'd like to open anyway but clicking on OK doesn't work.

InDesign CS4 can open .indd, .indt and .inx files from earlier versions, but not from later. It should, however, be able to open .idml files saved or exported from newer versions, with the understanding that unsupported features will be lost, text will probably reflow due to differences in texts engines between versions, and that the greater the gap between versions the more likely there are to be noticeable differences from the original. You will need to be sure CS4 is at version 7.0.6 to read the .idml.

Migrating PS CS3 to Intel with OS 10.5.6 Plug-ins Not Available

After migrating CS3 to MacBook Pro, 10.5.6, a list of unavailable plug-ins comes up. All except two were PS plug-ins, NOT aftermarket. Sure enough, they don't show up in the filters menu. I don't know where else they are missing. (migrated from Powerbook 10.4.11)
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Migrating is never a great idea, but migrating an application originally installed under Tiger on a PowerPC machine to a Mac-Intel box running Leopard goes beyond being a monumentally bad, horrendous idea. It's sheer lunacy!
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Lumia 2520 Power Keyboard Battery Level

Apologies to those of you who are still waiting/looking for one of these. Got my free one this week. For those that do have one, I guess you have noticed that the Battery icon in the system tray on the desktop lets you see both the tablet and the keyboard power status, Charged, percentage, not charging, etc.
My tablet gets to 100% just fine. The keyboard has never seen above 87%, and at that point actually says 'not charging'. I can drain it some, and plug it back in and it will show the keyboard charging, but it hasn't got above 85-87% and then says it has quit. What do you guys see? Normal? Problem?

My Lumia 2520 with Nokia Power Keyboard shows Battery #1: Fully charged (100%) and Battery #2: 0% available (plugged in, charging). However, even after more than 8 hours plugged in and showing "charging", Battery #2 never shows more than 0%.
The tablet was a used gift,but the keyboard is new, ordered online from Verizon. It has done this from the first time using the tablet with the new keyboard. As far as I know, the tablet never had a keyboard attached until now. All keyboard functions appear to work properly and all tablet functions appear to work properly. I used the tablet with the keyboard for several hours unplugged and the Battery #1 disharged to about 80%. When I plugged it in, Battery #1 charged up to 100% and then it showed Battery #2 plugged in and charging, but never changed from 0% available on Battery #2.
I have tried the Power button and +Volume button technique with no change. It does go throught the stages of showing 0%, not charging on both batteries and then after resetting it goes back to showing the same issue of never showing an increase in Battery #2charge % beyond 0%.
Nokia telephone tech support had me go through that same exercise with no fix. I also refreshed Windows to see if a driver was corrupt with no joy.
None of the nearby Verizon, AT&T or Microsoft stores have the Nokia Porwe Keyboard in stock so I ordered another keyboard from Verizon and if it works then will get a refund on this one that isn't working.
If anyone has any other ideas on how to get the keyboard battery to show that it is charged beyond 0% then please let me know so I won't be returning a good keyboard thinking it is defective.

Nokia Lumia 2520 - stuck in updating mode.

I have a new Lumia 2520, which I began to commission today. I got it to look for updates, and it found a large number to download and install including one for the firmware. It appeared to download them, but then installation of all of them repeatedly failed, with the error message saying that an update was already in progress. I left it for four hours, still the same. Then from experience in commissioning Windows PCs I set it to restart and during the closedown sequence it came up with a blue screen and a message "Keep your PC on until this is done. Installing update 1 of 5".
Nine hours later the same message is displayed. The tablet is plugged into the charger, and is sitting adjacent to the wifi router: it has power and connectivity. Online information suggests that no update to this device should take more than 25-30 minutes. It just seems stuck: won't switch on, won't switch off.
What's wrong, and what can I do about it?
Thank you.

Hi, auchindrain. How's your tablet now? If you're still having the same issue, best to try the troubleshooting steps shown at this link: Lumia 2520 - Need help in fixing a problem?. Note that this link is intended for a specific region; search the same FAQ in the local MS Mobile support page: MS Mobile - Change locale.
We'll wait for your response. BTW, welcome to the Microsoft Mobile Community!

Hardbuttons on Lumia 2520 tablet have stopped work...

Owned my tablet for about a week with absolutely no problems but then after trying to update software the update failed and so the tablet went to revert changes. Everything was fine until in the evening when I decided to install the update again and it did so successfully, however, after the update my lock, volume, and Windows buttons have stopped working.
The Windows button still vibrates but does nothing else. The lock button when held down long enough still restarts the tablet further leading me to believe this is a software fault not a hardware one.
Since the problem has arisen I have searched the internet for help but to no avail. I have of course tried numerous soft resets and even a complete hard reset. The problem has not gone away.
On some other websites other users have had this exact problem too.
This is just such a shame. Otherwise it is a great product and was really enjoying owning it but like so many of my Nokia things recently something catastrophic goes wrong!
This has effectively made the Lumia 2520 completely unusable as a tablet.

Hi, mattypaul. We appreciate your time visiting the Microsoft Mobile Community. We can't confirm if it's a software related issue, but there are troubleshooting steps we can try to further identify it. Can you confirm that the fixes you've already tried are the ones given here: http://www.microsoft.com/en-us/mobile/support/product/lumia2520/product-troubleshooting/? Note that the link is intended for the US, but it's still applicable regardless of your location. We'll wait for your reply.

Nokia Lumia 2520 Outdoor readibility/ " enhanced o...

Hello,
I'm a student from europe and keen to buy a tablet. I'm looking @ the lumia 2520 and must say that so far it is looking good! Most of all, I'm interested in the " enhanced outdoor readibility " and since I'm often on the go or outside that would be one of my prime concerns. I didn't realize that it was available until after I saw the ad with the dog.
I'd like to know, if anybody could explain to me a little more what that "enhanced outdoor readibility" actually is?
Because I still have my doubts! (not to mention the limited RT operating system) Is there a technology behind it or does it merely have do with good resolution and the 650 nits that you can also see in the specs. Does it go by a name...?
I'd like to learn a little more about it before I make a choice.
Solved!
Go to Solution.

It's basically the Clearblack technology Nokia developed for their phones but on the next level.
There are several articles around the internet explaining the technology, amongst others on Nokia Conversations here.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Faulty Nokia lumia 2520 charger

I have learned Nokia has suspended sales of its lumia 2520 due to risk of electric shock from the charger.
I use Nokia lumia 2520 for my day to day work.
My charger so far work well!
Let me know the serial numbers of the faulty chargers and the procedure for replacing.
We have not received any communication from Nokia about this serious fault!
Really disappointed about the customer care!
Solved!
Go to Solution.

Nuwankul,
Nokia recently released a product advisory about the aformentioned charger at http://www.nokia.com/global/2520-charger
Quoting from the product advisory page: "Microsoft Mobile is today encouraging consumers in Austria, Denmark, Finland, Germany, Russia and Switzerland with the affected charger to register their details so that Microsoft Mobile can provide a remedy that will address the product quality issue. Those consumers with an affected charger will be sent a replacement EU plug to attach to their charger base. We will also send a gift voucher to those people that register on the website by 31 May 2014, to help compensate for the inconvenience caused by this situation."
"For those with an affected charger, we recommend that you register using this web-form to enable Microsoft Mobile to provide a replacement plug for the affected part. www.nokia.com/gb-en/support/contact/ "

Nokia Lumia 2520 Power Keyboard

Hey Everyone. I have a slight problem. I recently purchased this tablet (Nokia Lumia 2520) because I was looking for neither a tablet or laptop. I wanted both. So I came to contact my Verizon dealer, who recommended this tablet because "It comes with a keyboard out of the box." However, as you may know, I opened the box and of course no keyboard!
I've been researching how to aquire this keyboard, and I've come to no avail. I can't buy it and I can't get my free one.
I'm greatly satisfied with the tablet so far. I have no doubts it's a fantastic product.
However, I've come to a crossroads with the keyboard. I'm greatly disappointed in the false advertisement.
What do you recommend I do?
I'd like to keep the tablet, but I'm not about to pay upwards of $120 for something that was supposed to come with it. I'll return it before that happens.

your only option of those peovided is to return it. you may recommend further training for the sales reps as well. the rep will hopeflly learn as $500 is a decent chunk of commission lost.

When is the Lumia 2520 going to be back on sale in...

So I understand why the Lumia 2520 was withdrawn from the shelves, but isn't it time a modified charger was available?
Is there really nothing that can be said about when the product might be available again? Even a very rough guideline would be useful. Is it going to be days, weeks, months, years?

You need to contact Nokia UK directly to see what they say. Twitter is probably the best method for getting an answer out of them. They really have handled this very badly.
Personally i'd be looking at other tablets that run full Windows 8, not Windows 8RT as there's much more choice and they do a lot more. You may also want to see what Microsoft announce at their Surface event later today. With Microsoft buying Nokia's devices and services division the 2520 is probably going to be obsolete fairly quickly.

Lumia 2520: "0% available (plugged in, not chargin...

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