Lumia 520 Explorer crashing

The Internet Explorer in my Lumia 520 crashes sonetimes. When I'm browsing it happens that the explorer shuts down and closes all the tabs I had opened. I bought the phone last week and it's the first Windows Phone I've bought so I'm not used to those kind of phones and their possible features. It would be kind if you could help me out.

Hi Shannia,
Glad to see you here on the Nokia Support Discussions.
When did this issue actually start to happen in your phone? Do you only get the issue when browsing particular websites like YouTube? Does the phone show any error message before it automatically closes? Is your phone's SW already updated to Lumia Cyan like tehviluattorj's 920? Any additional details you'll provide will surely help the community find the resolution to your concern.

Similar Messages

Lumia 520 and File explorer issues.

Hi I have just bought lumia 520 and I am trying to trasnfer files using file explorer on windows XP.
Thing is when I connect my phone via data cable, a folder appears named "lumia 520 #2". But when I open it, it doesn't show anything in it. No folders. And when I try to copy paste any file, the paste option doesn't appear. When I try to drag a file, it doesn't copy.
When i click on the folder and go into properties it only shows camera options.
I can't think what's the issue here.
Please reply soon, it will be really helpful. Thanks

You are using Xp SP3 and Windows Media Player 10 or later?
Happy to have helped forum in a small way with a Support Ratio = 37.0

Lumia 520-Internet Explorer & UC browser close aft...

Hi,
I am using nokia Lumia 520 since 15 days, I am facing problem with browsing. Both internet explorer & uc browser close abruptly in the middle of browsing after browsing for sometime. If anybody knows the solution for this problem plz let me know

have you checked you are up to date with the latest firmware for your device and that you are up to date with Nokia apps from the Store? also try performing a soft reset.

Crashing with no messages (Lumia 520)

I'm testing my app (WinRT Running on WP8.1) and am experiencing an odd issue.
When running on my Lumia 520, after a few minutes the app closes with no warning (whether debugging or not).
No info is outputted to the Output window and I have all exceptions enabled in VS - none are caught.
I've also done some Memory profiling as I assumed it would be a memory issue. However when the app closes the memory usage is about half of the 185mb limit.
Any recommended next steps of debugging?

Hi Brad,
>>I've also done some Memory profiling as I assumed it would be a memory issue. However when the app closes the memory usage is about half of the 185mb limit.
It seems like you've exceeded memory limit, please refer to this official document:
https://msdn.microsoft.com/en-us/library/windows/apps/jj681682%28v=vs.105%29.aspx?f=255&MSPPError=-2147217396
App type: Silverlight 8.1 and Windows Runtime 8.1
Lower-memory phones: 185 MB
1-GB phones: 390 MB
2-GB phones: 825 MB
The RAM parameter of Lumia 520 is 512 RAM, so the memory limitation is 185MB.
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Video transfer from Lumia 520 to PC

How do I transfer video files from my Lumia 520 onto my computer without a cable or what do I do after uploading on Skydrive ?

If you have Windows 8 or later, you can see your OneDrive folders in WIndows Explorer, otherwise log in to https://onedrive.live.com/ using your Microsoft Account credentials.

Nokia lumia 520 push notification problem with wha...

I have a Lumia 520, and i find that i do not receive push notifications for my whatsapp messages. I have to open the application before the messages come through. I would like to know how to correct this. I have checked all my settings.

On a HTC-forum I saw the next solution, and it works also for Nokia Lumia! That means it is a Microsoft Issue!
1) Unpin Windows store from start
2) ERASE Internet Explorer History
3) ADD new language to the keyboard (Settings-->keyboard-->add keyboards
(CHOOSE A LANGUAGE THAT REQUIRE DOWNLOAD)
4) When downloading is finished, it will ask to restart and install
5) After installation and restart do the following;
A) UNINSTALL WHATSAPP
B) REINSTALL WHATSAPP (you can get conversation history back when asked, so no problem)
After this the push function works, but there is still a delay up to 10 minutes! So when you test, be patient.
NO BETTER PRESSURE MEDIUM THAN ANTI ADVERTISING SO AFTER THIS EXPEDITION PLEASE CHANGE YOUR STATUS TEXT TO:
USING WINDOWS; THAT MEANS DELAY UP TO 10 MINUTES
When all Window Phone users display that message, Microsoft has to come with a final solution!
Please spread the word

Lumia 520 music player gets stopped with headphone...

Hi folks
I have a problem with my nokia lumia 520. When I am playing music with my headphones the music gets paused. It has been happening for the last week. It works fine on speakers but not with headphones. I have tried several headphones, did a soft-reset, uninstalled nokia music, but nothing is working so far. Phone wasn´t crashed or dropped to the floor, it is happening for no apparent reason. Any ideas?
Thanks!

Hi, Sedejaballevar. What's the model of your headphone & the other headphones you've tested with your Lumia 520? Does the issue happen when transitioning from one song to another or randomly during a song? Are your songs from your phone memory, memory card, offline mix or through online source (online mix)? Keep us posted.

Nokia Lumia 520

I have Lumia 520 and have used it for a period going to two years and It has worked greatly that I feel in love with my phone. I downloaded world at arms game from the app store, it also worked fine until one morning I opened the game and it started updating. since then the game shuts in between that I hated playing the game I loved so much. Please how do I fix this problem.
Moderator's note: We've moved the post to the most appropriate board.

Hi, chemebo. We cannot guarantee if you'll be able to back up the game progress through your Xbox Live account. Have you already contacted the app developer if there's another way to do this? Otherwise, contact the Xbox Live support about it. We look forward to your reply.
HENNOREDEM wrote:
Your request failed. We recommend you open a Lithium Support Case and provide the date and time you received the error and this Exception ID: 18FDA7BA. This is what I got when trying. To open this page can any one help me .my internet explorer gave me that meesage
Hello, HENNOREDEM. Are you trying to access this page through your phone's browser or through your computer? Are you able to open this page using another browser? We'll wait for your reply.

Dolby audio settings for Lumia 520

As every nokia Lumia windows phone 8 device has a Dolby audio settings with a equalizer in the settings menu, there are presets and a
custom one. This is not available in Lumia 520. This is utter discrimination,just because it is a low end Lumia device. If Nokia didn't want to give us Dolby audio settings, then why show a audio menu like in other devices and when we open its blank. This is teasing us. They shouldn't have put the audio settings in the settings menu for Lumia 520. Firmware. This is very bad nokia. Either update the firmware by removing audio from the settings or just give Lumia 520 users a equalizer. All the devices have the same chipset 520,720,620. A qualcom msm8227 with 2 krait cores and same adreno 305 gpu. But 520 doesn't have the equalizer , the other devices do have it. I expect a. Prompt reply. Nokia.

I am so disappointed with the way this lumia 520 turned out to be. There is no speed dial function, when even typing the numbers you have to type it,fully without the phone giving suggestions. There is no means to go forwards when using internet explorer, and you cannot set personal ringtones unless you use a computer or an app that does that. It is so messed up and uncool. I just hope all these are corrected in the amber update, speaking of which we don't even know when it would be released.

Can not copy from PC (win7) to Lumia 520

last night i was about to copy a file from my netbook (win7) to my memory card that in my lumia 520, but everytime i tried to copy it, the explorer on my netbook became not responding and need to be restrart. can someone tell me what's wrong and how to fix it ?
Solved!
Go to Solution.

yes it is normal, the phone only checks for app updates every few days or so, so the updates will appear eventually. if you are concerned, you can search for the particulra app in the Store manually, and it will tell you if there is an update or not.
as such, there is no option to manually check for updates in the Store. you can leave feedback over with Microsoft at http://windowsphone.uservoice.com

Re: lumia 520 broken screen

i bought a lumia 520 from 02 on the 11/5/13 i had a proble for the first week i couldnt text so i phoned 02 about and the girl said i need to open phone and lean sim card to see if it works i went to open the phone how it shows in the instructions and the screen shattered on me. so i told the girl from 02 what happened and she said i need to go bback to the sotre so i did and there telling me the phone is not covered for a broken screen can you help me?

GROGANGIRL wrote:
I got a Nokia Lumia 520 via Vodafone 6 weeks ago. The other night the screen froze completely and I couldn't do anything, even turn the phone off. I looked online at suggestions and tried to reset the phone, but nothing happened. So I then decided to take out the battery. I followed the online instructions for removing the back, and the screen just shattered. When I went into the Vodafone shop they didn't believe that the phone had crashed before the screen cracked and won't do a free repair. On top of that, I have lost all my contact numbers because they couldn't retrieve them via bluetooth because the phone wasn't working. Apparently with these windows phones the contacts are saved to the phone, not the Sim, so I am now completely stressed out, have lost numbers that have been transferred from phone to phone for over 10 years and have a huge bill to pay. I am not at all happy. The only reason I bought a Nokia was because I have had several others over the years which have been brilliant -this one is definitely not and I think Nokia should be compensating people if this is a common problem.
Your phone contacts are saved to your windows live account, you can go to www.live.com, login with the account that u used on your phone, and export contacts to a file.
Also if you use the same live account on a windows phone, contacts will be restored to the phone
The silence will fall

Poor internet connectivity of Lumia 520

Hi,
I'm using a Lumia 520 in India. My mobile network is BSNL South - 3G. It is noticed with great displeasure that my Lumia 520 phone has a very very poor data reception. In our area, the mobile network is not stable. The signal strength varies all the time. Data transfer is not at all possible on 2G. Lumia phones have only two 'Highest connection speed' settings - 2G and 3G. I do select the 3G (HSPDA) mode to connect to the net. Phone starts downloading the data. Soon, most often with in two minutes, as the signal strength varies, phone automatically switches over to 2G (EDGE) mode. Also, during this process, phone goes back to standby screen, closing the explorer. Add to this, nokia has provided a 'BACK' button, but no 'FORWARD'! The application has to be opened againg to complete all the done steps, for another trial! It is totally annoying that I couldn't even browse Nokia customer care site to lodge this comment!
Five of my friends gave up their Lumia phones and changed to Samsung Galaxy due to this complaint. Nokia is loosing the market here due to these minor problems. My Nokia N8 has 2G/3G/Dual options and had no problem with the same network. I was preparing to exchange my N8 with a Lumia 1020 or 1520, but dropped it, being tired and fooled by this Lumia 520 experience.
I've contected Nokia care and Priority dealer in my town - Kottayam, Kerala, India to fix the problem. Please note that the Nokia Care here has a 'don't care' attitude! They deal as the mistake was with the customers who purchased the Lumia and recommends to use it in the AS IS WHERE IS condition, if they want to!
Also, I wonder what was in your mind when developing a key pad with out left/right ARROW KEYS !
Recommendations:
1. Update softwate to provide maximum net speed - 3G,2G (Manual) and DUAL (Automatic) options.
2. Provide arrow keys and Delete key in the key pad.
3. Offer better service through 'Nokia service'

Again, as I already said, I couldn't connect to Nokia site. So I had written this post from my desktop an my phone turned waste. I've owned 3310, 7300, N95 and N8, from 2000 onwards, when mobile transmission started in Kerala. None of these phones made me dissatisfied. Still now, I'm a proud owner of my N8.

Nokia Lumia 520, Several frustrations please help.

Just brought a Nokia Lumia 520, seemed like a good choice some cpu/gpu/ram as the 720, bigger screen than the 620, would have got the 620 if it was a 4" screen.
I use a smartphone for these reasons.
Text: Nokia 520/Windows Phone does this well.
Calling: Nokia 520/Windows Phone does this well.
Email: Nokia 520/Windows Phone does this well.
Reading articles/browsing the web: Frustrating.
Internet Explorer doesn't display a large number of pages correctly.
When a website has a menu (links) to swipe through instead of swiping to the next one it both swipes and opens the link, every time. m.IMDB.com for example.
What can I do about this?
Music: Frustrating.
The volume button on the 520 seems very cheap, it's just a loose bit of plastic on the case it's self, is this normal?
I'm currently a premium member of Spotify, the Windows Phone Spotify app forgets when settings are changed, when I try to stream in high quality it always goes back to normal (which sounds pretty bad). There's also no "extreme" quality option.
Xbox Music Pass, this just seems like a really poorly made app, I've signed up for the premium streaming (as a Spotify alternative). But to get to it I need to click on store\then music, type in the artist I want, and once the music starts, i need to constantly click the "..." button the "more in store" button to change songs within the album, the list it's self doesn't even show you which song is playing, you need press the "<-" button to see the title. And on top of all that instead of the nice clean background there's a picture of the artist, but the picture is stretched and blurred and looks horrible, very off putting.
Also is the a way of seeing the "status bar" type info without pressing the volume button?
Please help me, I'm tempted to go back to Android but really don't want too.

If you hold the back button down without letting it go then all screens that have been left open can be scrolled across screen 1 tap on desired screen opens it as start screen. Same with internet explorer hit the .......... At bottom of screen select tabs and it puts every page visited as a small tile with a. X in corner they can be closed in seconds in the one screen without ever hitting the back button. Hope this is helpful.

After updating to Windows 8.1, Windows Explorer crashes.

Hello, I have recently updated from Windows 8 to Windows 8.1. When it finished the install and reboot, it went to my desktop where my background image was gone, Kaspersky Pure 3.0 was gone, and Windows Explorer crashes every time it is opened. The other
two problems are not as big of a problem right now so I searched around for a fix on this issue. I found that some applications, specifically Autodesk, were causing conflicts. I don't have Autodesk but I decided to update everything anyways. I reinstalled
Kaspersky, fully updated it and ran a scan to see if it was a virus, which it is not. I updated AVG 2014 free, Malwarebytes free, and many others. I also ran Windows Update. I ran CCleaner to see if it would fix the problem and it didn't either. I looked at
the error report and saw that it was caused by StackHash_35ff, which through further investigation turned out to be a fancy term for nothing. What is my problem? I really don't want to restore to an older version because I've spent the better part of the day
allowing Windows 8.1 to bother me. Please help because I'm out of ideas and nothing from other responses seemed to be the solution.

Okay, so the above worked. I ended the Com Surrogate task, the went into cmd and typed in these two commands;
regsvr32 vbscript.dll
regsvr32 jscript.dll
Everything seems to be back in order. I hope this helps anyone who has the same problem, seeing as no one else came up with this solution.

Help! Windows Explorer crashes regularly when using "SharePoint" directory synced with OneDrive for Business

We are using SharePoint 2013 and I want to sync document libraries with
OneDrive for Business with my PC running Windows 7.
In general, it works, but my Windows Explorer crashes very often (after a few minutes) when I navigate in the synced directories and open files there (or copy files into them in Windows Explorer).
How can I find out what happens and how to avoid it?
remark:
We are still using Office 2007, so I installed only OneDrive for Business from the Office 2013 DVD and
deactivated all other components like Office 2013 by hand:
(so for example, the shared office feature or MS Info Path etc. were not installed)
Is there a crash log, where I can find more information about the crash?
Does OneDrive maybe need other components to be installed and can I install them without damaging my existing Office 2007 setup?

Did you check your Event Viewer for any errors during the time when Windows Explorer crashed?
Thanks for this hint!
The Log file says the following, so it seems to be WIDCOMM\Bluetooth Software\btncopy.dll
to be responsible for the crashing Windows Explorer
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-27T15:06:31.000000000Z" />
    <EventRecordID>50873</EventRecordID>
    <Channel>Application</Channel>
    <Computer>COMPUTERNAME</Computer>
    <Security />
</System>
<EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>btncopy.dll</Data>
    <Data>6.3.0.9000</Data>
    <Data>4f85fbda</Data>
    <Data>40000015</Data>
    <Data>000000000002e25e</Data>
    <Data>18bc</Data>
    <Data>01cf9215ab79ee98</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>C:\Program Files\WIDCOMM\Bluetooth Software\btncopy.dll</Data>
    <Data>9e5a534a-fe0c-11e3-90e5-fee5c7d69b69</Data>
</EventData>
</Event>

Lumia 520 Explorer crashing

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