Lumia 535 Dual SIM lcd suddently freeze/blank when...
I just bought a Lumia 535 LCD Dual SIM. I charge the battery 2 times. The first charge run smoothly but when the battery charge for second time suddenly the LCD not working (freeze/blank).
I 've tried the instructions on the website that guide me to try soft reset or hard reset by pressing the volume button and power button in certain order but there is no effect at all.
Has anyone encounter the same problem or indeed because there are factory defects?
Any suggestion to resolve the issue?
Thank you in advance.
Solved!
Go to Solution.
Hi, @ongky74. We'd like to follow-up on your concern. Have you received any update from your vendor? What was their recommendation? Did they replace the phone or directed to you send it to the Care Point?
How about you, @supertimin? Do you still have the phone with you or did you send it for repair? Since you've done all the recommended troubleshooting steps, your next option is to have it checked by our authorized technicians. Before sending the phone for repair, be sure to create a backup file to avoid any data loss: Back up my stuff. You can check your local support on this link: http://www.microsoft.com/en/mobile/support/locations/.
Since most of the users on this thread have reported sending their phones to the Care Points for evaluation & repair, we suggest waiting until the repair process is complete. We encourage everyone to update this thread & post the outcome of your concern.
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