Lumia 610 Can't End Calls

Hi,
I just got my Lumia yesterday evening. I'm from Malaysia by the way. The problem presist whenever I'm making a call or even when someone calls me, I can't seem to end the calls. Whenever I'm making an outgoing calls, the screen goes blank, and all the buttons including the back, home and search buttons becomes unresponsive. The only way to end calls is to wait for the other party to end the call, or I just have to wait until the dial tones end. What if the other party has their voicemail enabled? I have to wait until the voicemail call ends, then only I can continue using my phone. either those or I just had to switch off the phone by pressing the power button for 10 seconds.
please rectify and solve this issue immediately.
Solved!
Go to Solution.

Hi shazzmania,
Thanks for posting and welcome to the forum.
Did you leave the factory screen protector on or did you place a 3rd party protector? What you describe is often caused by the screen protector covering the proximity sensor. On the Lumia 610 this protector is on the top-left on the front.
You can test the sensor by entering ##634# and starting the proximity test. A yellow circle should appear and when you move your hand over the sensor it should turn green. If it comes up and stays green the sensor is either blocked or defective. In that case make sure it is free and if it is return to your supplier or visit a Nokia Care Point.
Hope this helps, let us know how you get on.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Similar Messages

  • RE CAN'T END CALL IN LUMIA 800

    i can't end call in lumia 800 and battery is also not getting full charged ..........pls help

    @himanshuonly4u
    Whilst the latter issue is addressed in soon to be released 1600.2483.8107.11501 the former has only so far produced the response "reset" your device or renew SIM which seems rather fallacious, as Lumia 800 one of the first devices bar iPhone to utilise microSIM and neither of which seem to address this issue if your device is so affected.
    Happy to have helped forum with a Support Ratio = 42.5

  • Ios5.0.1, can't receive calls, can't end call, can't take video!!!!!

    After installed ios5.0.1, can't receive calls, can't end call, can't take video!! The screen become frozen! Any help please? Thx!

    How about going to a corporate store and see if they will let you put your SIM card in a display model. Your number will transfer over with the SIM card. Then if you call your number from your wife's phone or one of store landline phones and the call goes through, you have ruled out the SIM card being the problem.
    You don't have the phone number set to automatically forward to the voicemail, do you?

  • Can't end call on iPhone

    At the end of a call my iPhone screen is dark and doesn't always pop back to the call screen so I can hit End Call. Therefore, the call continues on until it disconnects. How do I get back to that screen short of never putting the thing to sleep? Could my Marware glove cover have something to do with this?

    Your case is very likely blocking the proximity sensor. Remove the case and see if the problem goes away.

  • I can not end call

    I can not end call, call drops during conversation, phone freeze by it self

    I have got two, both of them has same problems

  • Iphone screen is black when I remove the phone from my ear; can't end call

    This is annoying! It doesn't happen all the time -- only some of the time but at least two times a day. The phone works but it just doesn't show the "end call" option -- or anything for that matter. I can turn it off when I have my headset on but if I don't have the headset on, I have to press the lock key on the top of the phone to get it to do anything. Then it locks, and then when I touch the on button at the bottom of the phone, it shows the display again. Anyone have any ideas or should I take it in?

    Hey jps42247,
    Do you have a protective case on the iPhone? If its covering the Proximity sensor on the iPhone, the iPhone could think the phone is still being held up to your head. In that case the iPhone screen would remain locked so the call could not be ended accidentally.
    If you don't have a case on the iPhone, try resetting or restoring the iPhone.
    http://docs.info.apple.com/article.html?artnum=305743
    http://docs.info.apple.com/article.html?artnum=305744
    Jason

  • Only one problem left, can't end call

    Haven't seen this anywhere, both my wife and I can't end a call. Screen unresponsive, we have to wait untill the other caller hangs up.
    We're un-rooted with the latest updates.
    Thanx in advance

    Yep, still having the problem. This is my second fassy since September and the first one did it too. My wife is still on her first one since Christmas and hers does it as well.
    I've done all of the above including safe mode. Safe mode by the way fixed a glitch where I couldn't back out of my contacts, I had to hit the home button. My wife's did not have this problem.
    We have the exact same apps but hers has always run smoother than the two of mine, go figure.
    I will say I have played with ALL the other phones and the fassy blows them all away!
    We both have Launcher Pro free version which rocks.

  • E61i - can't end call

    I have an E61i and nothing happens when I press the end call button now. I can't hang up on calls anymore without going to the options menu.
    I have the latest version of the firmware. I have a memory card but I removed it and restarted with no effect. I used to be able to just turn my phone off and on and the problem would go away. Now it won't go away.
    Any suggestions

    If your phone warranty is still valid - get it repaired. But I suppose this is not the case... So the only thing I can think of is Hard Reset - dial *#7370# and confirm. But be aware that this will format the device - all data on the phone memory including all applications will be erased.

  • Can't End Calls on Z10

    Hi,
    Sorry if Im late to this topic.
    I have a Z10 an since the last update the End Call button wont work . I have to either wait till the other person hangs up or switch the phone off ?
    Has anyone else suffered with this issue and if so can it be resolved ?
    Thanks in advance

    You may consider this also:
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34045&sliceId=2&cmd=displayKC&d...

  • Can't end calls?

    I have an iPad mini, received it six days ago, but a couple days ago, I can no longer end call, be it phone or FaceTime, does anyone have any suggestions? All other buttons work, and they're all onscreen but pressing end call does nothing.

    Try the basics. Close the Facetime and Messages apps, and reset the iPad. No data will be lost.
    Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Hold down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple logo appears on the screen after which time you can release the buttons and let the iPad start up.
    If that didn't work, try this. Reset all settings. You will not lose any data, but most of the device settings will have to be entered in the settings app again. Settings>General>Reset>Reset all Settings.

  • Nokia Lumia 610 - can't save pictures from the int...

    hi
    I've recently bought the nokia lumia 610 and I can't seem to save pictures from the internet to my phone. I searched some stuff in google images, tried to save a few pictures but there is nowhere to click on that saves images. when I press ... on my display there is no option to save image.can anyone help?  I have unlimited internet so downloading data is not a problem. thanks

    Hi,
    Welcome to the forum!
    Your phone can save images from the internet. To do that, you just have to tap and hold the image and then select save image. To view the images, go to Pictures > Albums > Saved pictures.
    Hope this helps. 

  • Can't end call in Lumia 710

    Since purchasing the Lumia 710, i am facing the problem of "some of the call cant be ended even after pressing call end key for several times then phone goes in hang mode and getting restrated automatically. The probelm is persisting even after changing the sim and updating with nokia care.
    Situatuion is very embarrasing
    Nokia must solve the issue or replace the phone as they have done with Lumia 800. Its a humble request.
    yrs
    Dinesh Kumar
    Alwar [India]
    MODERATOR'S NOTE: Post edited, phone number removed. Please do not post personal information on the forum.

    Hi dineshbhati,
    I think you should try first to troubleshoot the device.. Try first to reset the settings of your phone.. Settings>about>reset..
    contact Nokia Care if the issue still occurs..
    Have a great day.!

  • Can't end call and 3.0 question!!

    Hi everyone. Does someone have trouble ending a call when you take maybe over 3 minutes long. I only get a black screen and can't do anything with it and after a few seconds it "reacts" again!! Usually happens when it is an incoming call, but has happened with outgoing calls too. Very very frustrating!!
    Also, everything worked fine with the 3.0 update, however I noticed that after it being installed the supposed "better performance" actually made the phone become a bit "clumsy" and slower. The calls did not connect and were dropped. And the problem I mentioned above got worse. These issues were noticable in a very short time frame after I updated the previous OS to the 3.0 OS. It is unfortunate that you can tell some problems so fast. I've seen (read) A LOT of problems with this update from other users, not to mention that even it being a great phone, it lacks of VERY VERY basic cellphone functions like voice command, video, group texting etc etc.... I don't believe that for anybody, like in my case, having just purchased this phone 2 weeks ago and this being my 2ND IPHONE in those 2 weeks because the 1st one was not working correctly, it is FAIR that a new model comes out with better functions and the updates for the 3G model STILL dont have, give etc etc other functions as typical cellphones and instead for some users it starts causing problems. I understand that there will always be better and newer models as technology grows real fast. I am an "apple guy" but this has been a bit disappointing. Hope apple thinks about this issue and considers putting up, a more complete set of updates for this phone. A voice memo recorder just won't do it....Service and phone not cheap!!.....

    I was having the same problem.  Have an iPhone 5 with iOS 6.1.2 for ATT.  The ATT service people told me to backup using iTunes to my computer (iCloud doesn't offer enough space w/out buying additional).  Then reset to factory spec's and restore from iTunes and my computer. 
    Before doing all this (and having to go through the pain of resetting everything on the phone), the iPhone started working again?!?!?  For now, I'm leaving this as is and hoping for the best. 
    Interested to hear if this is a common problem due to s/w or h/w issues. 

  • During a call - End button (or any others) don't work, can't end call

    I've been having this problem for a long time now but finally decided to see if anyone has an answer for me short of buying a new iPhone.
    I have the iPhone 4 and randomly when I go to End a call, the End button doesnt work and if I've gotten a text message during the call both the "close" and "reply" buttons on the text window won't work so I can't even try to end the call - I just have to wait until the person I'm talking to ends the call and then most of the buttons work. This doesn't happen all the time so I have no idea when it's going to strike.
    I have the most up to date iOS, I have restarted the phone many times, I've also done the hard restart and the problem still persists.
    Anyone have any advice??

    Since you've restarted and hard reset, the next step is to restore it.  Make sure you have it backed up via iTunes and then setup as new.

  • I can't end call in Z1

    Hi,
    I have a problem with my Z1, when I try to end the call it will not end immeditly, I face this problem only if the call is answred by recorded massage (eg: Number busy message) I have to listen to the full message after that it will end!!
    Anybody face the same? 
    Best Regards
    Sayed     

    Same thing happening to me. Screen stayes black even when I have taken it from my ear. I have to try several times pushing the power button for the screen to activate so I can end the call. It takes ages when there is a recording to listen too.help would be appreciated. Apart from that phone rocks hardcore

Maybe you are looking for