Lumia 610 problem: volume went 0 by itself

Problem:
Volume went to 0 by itself and it could not be increased. In this mode also the alarm clock was silent (normal I guess, if the volume is 0). Reboot helped.
Longer story:
Last night I put the phone charging. In the morning I woke up an hour late to notice that both my alarms had been "ringing", silently though. I saw 2 screens, one after another, about the alarm clock (I have two alarms ringing) and dismissed them. The thin information block on top of the screen was constantly showing, volume 0/30 and silent mode. When I added the volume, I saw a change from 0 to 1, but then it went back to zero and silent. When the information block did roll up, i.e. when I pressed the back key, there was always another one beneath it. I restarted the phone, and then was able to adjust volume.
I am certain that I did have the volume set above 10 in the evening and silent mode was not selected. And I'm pretty sure that I would have woke up, if the alarm had been actually ringing.

Reinstall the software firmware may solve the issue. If it does not solve the issue, try resetting your phone (It will delete all your data, so create the backup data in your PC).
If neither works, bring it to Nokia Care to check of your Lumia 610 issue.
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Hi privateme,
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dineshv wrote:
Hi,
I have purchased Lumia 610 recently. I m facing few problems in this handset.
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2. Not able to connect Network data properly. I have contacted my Network provider, they told problem is with handset and not from network side.
Don't know whether now rectified but Nokia Music was not available upon Lumia in India:http://discussions.nokia.com/t5/Music/Nokia-Music-India/m-p/1470692/highlight/true#M19650
What network provider are you using, Vodafone?
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Attachments:
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If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

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Welcome to Nokia Support Discussions!
Do you have a screen protector on the screen? Sometimes a screen protector can do selections on it's on, especially if it is of a lower quality. If so, try to remove the film to see if it fixes the issue.
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If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Lumia 610 problem: volume went 0 by itself

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