Lumia 620 fails to connect to car bluetooth - coll...

My lumia 620 did initially connect to my ford focus car audi/phone successfully. However after about a week it failed to connect and I haven't been able to connect since. Defeats the object of hands-free!
Steps taken (which work with previous phones of various makes/models):
Turn bluetooth on in car
Turn on phone bluetooth connectivity
Car display finds my phone successfully and provides a PIN to enter in the phone
Phone bluetooth status says 'unable to connect to ford audio system' and times-out.
I've noticed that the 'tap to pair' message doesn't appear as it previously did and I can't find anywhere else to look for bluetooth settings.
A colleague who has an identical phone can successfully connect - it does show the 'tap to pair' message.
I have updated the ford audio system software and checked the other phone connects ok. I have also tried removing the phone battery several times but still no joy.
Help please - thanks

Hi Roshanrims,
Thank you for reaching out to us. Let's go with the connectivity issue first. Are you getting the same issue when you connect your phone to another PC? To further isolate the issue, you can try other troubleshooting steps found on the below link:
• The cable connection to my computer does not work
Note: The link is intended for the Philippines. Let us know your location so we can give you the correct link.
As for the Project My Screen, see this: Project my phone screen to a TV or PC.
We look forward to your reply.

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Hi Roshanrims,
Thank you for reaching out to us. Let's go with the connectivity issue first. Are you getting the same issue when you connect your phone to another PC? To further isolate the issue, you can try other troubleshooting steps found on the below link:
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As for the Project My Screen, see this: Project my phone screen to a TV or PC.
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In my experience, when updates are released for iOS devices, compatible devices release an update to maintain compatibility. Step 2 from the article below recommends checking with the manufacturer of your car stereo to see if there is a firmware update available for your car stereo:
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Hi Roshanrims,
Thank you for reaching out to us. Let's go with the connectivity issue first. Are you getting the same issue when you connect your phone to another PC? To further isolate the issue, you can try other troubleshooting steps found on the below link:
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Lumia 620 fails to connect to car bluetooth - coll...

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