Lumia 620 hard case

Is this any hard case available for Lumia 620 in different color..??? From nokia store or priority store
actually i want lime green color shell

Also bear in mind that Nokia CC-3061 IP54 certified shell will soon be available, although restricted to grey/yellow colour unfortunately.
Happy to have helped forum in a small way with a Support Ratio = 37.0

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Lumia 620 hard reset, gears keep spinning

Bought a Lumia 620, did a hard reset in the settings.
Two gears have been spinning on screen for hours, left overnight. Tried pulling battery but just returns to gears. Tried hard reset using keys on side, same issue.
Can anybody help?

You may wait till the Battery is fully drained. Then connect the charger and leave it on charge for upto 40-45 minutes. See if the phone switches ON on its own or atleast shows the Battery charging icon in the display.. If it is showing it, try a Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds).

Lumia 620 Rebooting and Freezing

My family have 4 Lumia 620's between us and all of them have been having problems with random reboots and screen freezes since the Lumia Black update. I have tried resetting them and have verified that all the apps were updated (In all 4 cases "access point" required updating as it never automatically showed an update was needed) but this has not resolved the problem.
The reboots sometimes happen when using the phone, for example in IE, and sometimes just when the phone is sitting, not being used. Freezes usually happen on the lock screen, requiring the phone to be rebooted by holding down volume and power.
On a few occassions, the phones have reset their date and time after a reboot and eventually correct it automatically.
On a couple of occassions, a reboot sometime during the night has reset the alarms causing them to be missed.
It seems to only be the Lumiz 620's that have this problem as I have a Lumia 820 and 520 which are not showing the same problem in-spite of being upgraded to Lumia Black.
My family are very frustrated with these reboots and freezes and are now considering moving to another platform. Please help as I would like them all to stick with Windows Phone for when 8.1 is released.

hi mate, sorry to hear of the problems you have been experiencing. in this case, the only option you have left is to perform a hard reset, and failing that, a visit to your nearest Nokia Care location for inspection of your handsets is mandated.

My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

Window 8.1 update fro nokia lumia 620

Good day,
Please I tried updating my nokia lumia 620 to window 8.1 but the device had been stucked in the gear display for the past 5 hours, I have tried the soft/hard reset and battery removal to no avail.
what next please
warm regards

Did you try the Nokia Software Recovery Tool already?

HELP - My new Nokia Lumia 620 won't boot up, even ...

I'm worried my Nokia Lumia 620 is a lemon, and the Care Centre will just keep taking it in for repair. The reliability so far has been disappointing, especially as I was giving Nokia a try after a 10 year break, and also trying out Windows Mobile / Phone after a 6 year break. I want to recommend it - I'm continually being asked by friends and colleagues what I think of my new phone.   Nokia will be smart to just replace it.
The details: my Nokia Lumia 620 won't boot up today (again). It hung on boot this morning with the Nokia Logo. That was over 2 hours ago. It had this problem during February, and I returned it twice for repair to the local Nokia Care Centre. I guess I'll take it in again later today, but it just feels like a lemon handset so far.
Timeline:
Handset purchased in local Nokia Store on Jan 29 2013 ( 7 weeks ago)
Handset gave "Exclamation-Mark-Screen-of-Death" on Feb 19 2013 (3 weeks old handset)
Local Nokia Store sent me to local Nokia Care Centre, handed in overnight "for repair"
Phone returned on Feb-20-2013 after software refresh.
Worked fine for 1 week.   Problem returned Feb 26 2013. (4 week old handset)
Nokia Care Centre "replaced motherboard" on Feb 27 2013.
Has worked fine for 3 weeks.   Now Lumia 620 won't boot this morning - no Exclamation Mark, instead it's the Nokia Logo on boot.
The handset is 7 weeks old.
Hard reset (side-button-combination) hasn't worked either.
Any advice on getting this working, repaired or replaced?

Update on the repair - it didn't work. I returned the phone to the Yau Ma Tei Nokia Care Centre on March 20th, and was given what was termed a 'replacement' phone. I was pretty happy. All was well. But two days later when I tried to make a phone call using my headphones, I noticed that only the left audio channel was working through the earphones. I tried a second pair of earphones and the same problem. The audio was only working through the left channel. On a new phone. How strange.
So was it really new? My suspicion is that the repair centre has used old returned parts (parts they perhaps term as refurbished) - so in fact my replacement phone is my old phone assembled with old and refurbished parts. Was it in fact a refurbished phone assembled from refurbished parts? Frustrating when they tell me it's a replacement phone.
That was back in late March. I posted a couple of tweets and Nokia responded. They even phoned me to try and help. However no offer of a new phone. All they suggested was that I revisit the Nokia Service Centre. For a 4th time.
That was about 6 weeks ago, and I simply haven't made the time to go to the Service Centre again. It's hard to find the time when my last 3 visits have been so unsuccessful.
Sometimes you just get a lemon. It happened to me once before with a different manufacturer when I was on a contract and had to live with a phone for 2 years that kept cutting out during calls. Same problem - the manufacturer attempted to repair it, but it just never worked properly. That was 10 years ago. Now it's happening with my new Nokia. Luckily I'm not on contract this time. I've read good reviews for the Lumia 620, and overall it's a pretty decent handset in every other way.
But the issues this particular handset has been plagued with has overshadowed any positive feelings I have been having. I'll probably be cutting my losses and changing handsets in the summer.

Lumia 620 Lumia Black Update

Why can't I update my Lumia 620 from Windows 8.0 to Lumia Black? When I try to manually check for updates, it says my phone is up to date... And it obviously isn't. I bought the phone in Libya, but I'm using mobile services from a Serbian provider. The Black update for Lumia 620 is supposedly available in both countries, and I have enough storage for the update, more than 3.5 GB - I have even tried doing a hard reset, but my phone still says that the system is up to date. Help!

Did you try the Nokia Software Recovery Tool already? There in that tool, what is your Nokia Product Code? Does that code match the one which is printed on the label of your phone (seven characters)? The Nokia Product Code determines your firmware variant which determines your current version. We can check together, only with this code!

Volume Button Not Working on Lumia 620

Today my volume rocker switch on my Nokia Lumia 620 stopped working suddenly. It was dropped a couple times today as I was at a concert and people rushed past.
The volume switch feels spongy when pushed in and only adjusts the volume when pushed down painfully hard. But it happens with both my covers, so I'm maybe wondering if it's an internal hardware issue? When the cover is off, the two small buttons can be pushed down easily, it's just the rocker switch on the covers that don't work. Anyone know what is going on with it? Sent from my 620.

Hi, Mozilla. Just to clarify, you've tried 2 different back covers on your Lumia 620 and you still experience difficulty pressing your volume keys, right? Only the technicians can confirm if there was an impact on the internal hardware of the phone. Saying this, we suggest taking the phone to a Nokia Care Point for an evaluation and repair: Nokia Support. Please note that the repair process may delete your personal data, so it is best to create a backup file: Back up my stuff.

Lumia 620 buttons failure

First of all,
I am **bleep** right now!
My phone (lumia 620) is only 6-7 months old and I am getting sick of it.
After a month the problems started. He crashed sometimes without a reason, the screen did weard things, etc
And now I had it. My lower volume button is broken. My sound is now standing on 10/30, I use this phone as alarm and thats pretty load. I also use it as a mp3 but I cang lower the volume. I already checked if there wasnt just some dust between the buttons by opening the case, but it didn't helped at all!
7 months!!
I see a lot of users have the same problem and the only thing you guys say to us is: "Go to the nearest nokia repair center."
Maybe something is going wrong in the production process?!
My phone only fell once 2 months ago, the only thing he had was some scratches on the case, but it worked fine until now. So dont say its my own fault.
I am really angry and I think I won't gonna buy another lumia.
A friend of my bought also a lumia and after 2 months his start button was jammed!
You guys better fix this problem fast!
Cheers

We're sorry to hear this. However, the best option to get the phone fixed is what you have mentioned in your post and that is to bring the phone to the Care Center for assessment.

Lumia 620 double images problem

Hi!
I bought my Lumia 620 few days ago, but theres one major problem with it. When adding images to Galley from my old phone there always appear 2 or 3 copies of one image. When deleting one of them they disappear all. Its the same case no matter if im using Windows Phone App or direct USB connect from Windows. Ive allready updated my USB drivers (using guides found in nokia.fi) since there was some problem but no effect... Help anyone? Thanks.

My solution was to sell my few days old Lumia away and move to Android. Now using Android 4.4 and all i can say is that WP is a **bleep**ing childish piece of **bleep** compared to Android. No offence but really. Im not sure whats the situation now with the current version of WP but i think that first Lumias was made just to test unready software on stupid people.

Lumia 620 whatsapp loading problem

Hi all,
In my Lumia 620,whenever i got notifications for whatsapp chat and i try to open it,,its not able to load it properly and also hanged..
please reply it with some suggestions

If you only observe the behavior when using WhatsApp, the issue may lie of the application itself. It's best to contact the developer if this is the case.

Lumia 620 motherboard problem

Hi,
My My nokia lumia 620 was spread with rain water, i have drained it. It was working next 2 days and next day suddenly it stopped displaying/booting/getting on. Gave for Service now they are telling mother board is gone and it cannot be repaired.
Can anybody suggest what should i do with this phone, i have bought it for 15K. Is motherboard replacable ?
Can i sell/exchange/Repair somewhere?

It's not the way how you treat your phone either. No mobile handset producer will treat you any different if you have water damage to your handset. Without knowing the exact details of your case I would guess that your handset has been evaluated as BER = beyond economical repair, i.e. the repair will cost more than a new handset.

Nokia Lumia 620 Lock Key

Hi,
I got Lumia 620 in March and its lock key is not working now. There was no damage in phone and when i visited service center, they said that you may have pressed it hard and due to this, key has been damaged now.
They are asking me to replace the lock key. I am really not sure why should pay for it when there is no damage in phone. There might be a possibility that key was not in good condition when i bought this phone and it start creating problem when i start to use this phone.
Please provide me solution as i can not pay for a new key as the phone was not damaged by me.
Thanks,
Ashish
Solved!
Go to Solution.

The Nokia Care Point following an inspection makes a call on the cause of the damage. If they think it is due to a manufacturing defect then it is covered under warranty. Otherwise it is due to misuse and not covered.
If you are unhappy with the assessment of that particular Nokia Care Point, you can always get a second opinion from another Nokia Care Point.

Lumia 620 MMS Problem

I have a Nokia Lumia 620 unlocked running on Vodafone Ireland, however I can't recieve any pictures via MMS.
From doing some reading Win Phone 8 is supposed to read the settings from the SIM but this obviously isnt working in my case. I tried turning data off rebooting the phone and turning data back on again but that didn't change anything either.
Doese anyone have any tips or suggestions on what else I could do ?
Thanks.

cjlim wrote:
If your sim is old I would still recommend getting a new sim because new sims will have more than just the apn settings. There are also data settings which will provide you with better and faster connections.
However, if you still with to try a manual setup, then goto Settings>Access Point>Add. Settings shouls be as follows.
Voda Live
Data Type: Default
Access Point Name: live.vodafone.com
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
Homepage: http://live.vodafone.com
Advanced/Other Settings:
Proxy Server Address: 10.24.59.100
Proxy Port: 80
Voda MMS
Access Point Name: mms.vodafone.net
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
Homepage: http://www.vodafone.ie/mms
Advanced/Other Settings:
Proxy Server Address: 10.24.59.200
Proxy Port: 80
Thanks for the help I appreciate it but I don't have all of those setting under Win Phone 8, this is what I get and me trying to fit them into what I think are the closest match.
Connection Name = Voda Live
Data Type = Default
'Internet APN'
Access Point Name = live.vodafone.com (is leaving out the http:// valid ?)
Username = dublin
Password = dublin
Proxy Address = 10.24.59.100
Proxy Port = 80
Network Type = IPv4
Authentication Type = None (only options are PAP & CHAP)
'MMS APN'
MMS Access Point Name = mms.vodafone.net
Username = dublin
Password = dublin
Proxy Address = 10.24.59.200
Proxy Port = 80
MMSC address = http://www.vodafone.ie/mms (this option is mandatory it wont let you save unless you put something in here)
Network Type = IPv4
Authentication Type = None
Still doesnt work with this in place, get the your phone doesnt support MMS open this webpage to view the image.

Software Recovery Tool Odd Result with Lumia 620

Good Afternoon,
One of our users bought his Lumia 620 to me earlier, it had hung apparently. He removed/re-inserted the battery and since then the screen just shows Nokia on powerup and nothing else happens.
I tried all the usual soft reset/hard reset/spinning in my chair whilst praying to the great Finnish gods of telecommunication etc. All to no avail.
I then downloaded the Software recovery tool (V1.4.3) and installed it, this again would not see the phone. I followed the instructions and then it picked it up.
According to the recovery tool, it found the right hardware revision for the phone and suggested the correct country version of firmware (3056.4000.1404.0004). Happy days.
I told it to go and do it's thing, upon which it downloaded the 1.37GB of firmware and flashed it to the phone.
At this point the recovery tool, was waiting for the phone to reset asking for a pin for 180 seconds. At this point it timed out. The phone itself just sat there looking at me blankly and then reset itself.
The phone itself re-booted and now has a screen with 3 red wavy lines and the word TIM on it. (see attached pic)
So my questions are......
1. Have I done something worng?
2. If I haven't, then does anyone have an idea what has happened?
Thanks In Advance
Attachments:
WP_20140718_002.jpg ‏1623 KB

Hi All,
Thanks to Abi99 and scoobyman for the replies and pointing me in the right direction.
It seems that the failing phone is indeed an Italian phone that I have been sold as a UK variant (thanks Amazon)
The product code for the UK one's I have is 059R4G7. The faulty phone begins 059S... (i'm at a different office today so don't have the full code) . Interestingly the firmware for the Lumia 620 TIM Italian version is the same number as the UK country variant hence my confusion.
So the software recovery tool is actually updating correctly with the TIM softwaredependant on the model number. So it's just that the phone is actually broken (written off to experience). I'll be more careful checking the ones I receive in the future.
As an aside I, it would be nice if the software recovery tool could allow you to choose which firmware to load. However I realise this opens a massive can of worms and is unlikely.
Thanks All.
Andy.

Lumia 620 hard case

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