Lumia 620 - HERE Maps refusing to install

So, my Lumia 620 came without HERE Maps (But it has HERE Drive+ and City Lens) so I decide to download it, it finishes downloading and it stops and tells me to open the download page and look at it, and it says that it could not be installed, showing the error 8103010d . I tried restarting the phone, and updating it (when the Lumia Black update came out) but it's still the same. Is there any other way, except resetting?

Sound like a reset is needed. You can also try to  use the Nokia Software Recovery Tool to recover your phone if you have software or software update problems. If your phone is not responding, it appears to be stuck or is not starting you can try to recover it at home before initiating a repair.
Nokia Software Recovery Tool
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Similar Messages

  • [Lumia 620] Here City Lens "Connection problems."

    Hello,
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    Anyone having faced same problem, but resolved??

  • Here Drive+ wont install on lumia 620

    Hi,
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  • Not enough memory to install more here maps (but I...

    I have an annoying issue with my new Lumia 925. I extra bought the 32gb version to have plenty enough space for all the maps. (I stored the whole world on "Nokia Karten" on my old symbian N8)
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    Well of course a 64GB SD would be solution for everything. Unfortunately not possible. 
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    Negative indeed is that the 32GB version is the maximum. On the other hand I calculated before the purchase if 32gb will be sufficient. And I came to conclusion that 32GB is sufficient compared my memory demands on symbian Nokia N8.
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  • Lumia 920 on Black Amber - HERE Maps stops working

    Hi,
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    Solutions that i've seen
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    2- Soft Reset (Done)
    3- Uninstall, Reinstall (Done)
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    Can't open HERE Maps on Lumia 920 (Black Amber), instantly crashes. I can still use Transit for getting my subway + bus infos, but can't use HERE Drive+ and Maps.
    If there's anything more you need, please ask.
    Thanks
    Solved!
    Go to Solution.

    Dear Nokia support
    All of my application which were integrated with maps are not working properly. 
    Unfortunatelly, there are no updates from Nokia on this issue. 
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    GPS and navigation4
    Navigation features and services: HERE Drive+, HERE City Lens, HERE Maps, HERE Transit
    Navigation features: Pin places to Start screen, Public transportation routing guidance, Reveal the surrounding places, Reviews, info and photos for places, Routing options, Save favourite destinations, Call, share and get directions to places, Free maps, Find upcoming departure times, See places through the camera viewfinder, Live traffic information, Automatic day/night view switching, Venue maps - shopping and transport centers, Offline maps, Online and offline favourites, Speed limit warnings, Free turn-by-turn walk navigation, Save and sync favs with HERE.com, Free global voice guided turn-by-turn drive navigation
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  • How to save a location on Here Maps on Lumia

    How do I save a specific location on Here Maps?
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    Go to Solution.

    My fairly new 820 also has the add (lisää) button.
    Markus
    (Lumia 820, 8.0.10328.78, 3047.0000.1328.0003, Here Drive+ 3.0.4121.0, map 8.30.51.121)
    Attachments:
    wp_ss_20130429_0001.png ‏58 KB

  • My Nokia Lumia 620 won't install new apps or updat...

    Greetings,
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    Thanks.

    take a look at this
    http://www.nokia.com/ie-en/support/product/lumia620/troubleshooting/
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    also dont forget to take a look at this:
    http://discussions.nokia.com/t5/Nokia-Lumia/Battery-information-and-Tips-for-Lumia-820-and-920/td-p/...
    The silence will fall

  • After black update I can't open here map on Lumia ...

    Please help me solve this problem I travel a lot in middle east and here maps and here drive was best solution for traveling there. Now after black update on my Lumia 820 I can't even open them I don't want to reset my phone because I have a lot of locations saved in maps. I don't know if Nokia is looking into it or not.
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    Some services (including HERE maps) are location based and it may not be supported in your region (Feature and service availability)
    Also, you may wish to take a look at a similar topic HERE

  • Recommended: HERE Maps for Lumia

    HERE Maps Key Features:
    - Explore floor to floor at airports, stations, stadiums and other venues in 45 countries
    - Discover the top 25 places around you including pictures and reviews
    - Navigate offline in 94 countries with true offline maps
    - Get turn-by-turn walk navigation
    - Easily transition to HERE Drive or HERE Transit with just one tap
    - Save and access favourite places on any HERE app and on here.com
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    Hi bluesmom,
    Thank you for posting and welcome to the Nokia Support Discussions! 
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    Although HERE Maps is preinstalled on the phone, you may also try to remove and redownload it from the Store. Just make sure that before removing HERE Maps, check if it's available in the Store under the Nokia Collection. 
    You may also check if there's an update for the app. Normally, applications update show up on the bottom part of the Store homepage. We recommend using Wi-Fi when downloading and installing updates.
    If the issue continues, try the tricks shown in this link: http://support.microsoft.com/kb/2749480.
    Hope this information helps. Just feel free to give feedback if this solved your concern. 

  • Can't access HERE Maps - Lumia 520

    i'm from pakistan my lumia 520 cant open here maps and even google maps
    Moderator's note: The subject was amended as the post was moved to the most appropriate board. 

    Here maps are not supported in Pakistan, see Feature and service availability for more

  • No Livesight in HERE maps on Lumia 920

    After upgrading to HERE Maps on Monday I cannot see the new Livesight option inside HERE Maps.
    It is not listed neither in Places nor in the map layers (Satellite, Traffic, ...)
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    Does it work for you? If it does, in which country?
    Solved!
    Go to Solution.

    I've found LiveSight.
    When you have HERE maps open click on places. When you now click to choose a view you see LiveSight as one of the map options.
    Attachments:
    LiveSight.jpg ‏115 KB

  • Maps not working in lumia 620 after phone udate

    My maps r not working after phone update. Plz help

    With the black update, here maps service coverage has been changed, please check Feature And Service Availability to see if here maps still supported in your region.

  • HERE maps address search

    Hi,
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    Same problem shows up in HERE drive+, especially if the address being searched is a remote street in a small town: I get the message "address not found search offline" or something similar then I press the search offline button and I get no results the same. As in the other case I have to repeat the search more times to get some results. This is very frustrating because it can happen that I don't know if the address is wrong or the search is broken, so I waste a lot of time repeating the search in the hope that something comes up (while I'm in the middle of the street). Is anyone experiencing the same problem ?
    Thanks

    hi, thanks for your reply.
    yes I have downloaded maps for both Italy and UK. I'm a tech enthusiast so everything is updated
    I have HERE maps, drive+ (I've read this is a premium app but I didn't pay for it ?), transit and city lens installed. Location is working even though sometimes I perform searches with location off but there is no difference in behaviour.
    When I'll have some spare time, I'm gonna write down the steps to recreate the problem, but it happens almost every time I put an address. Don't you have the same problem ?
    A way to minimize the problem is to wait sometime before hitting enter because the search is performed while you type...

  • Nokia Lumia 620 won't start up

    Hello everyone!
    I'm writing you this because i have a problem with my Nokia Lumia 620. 
    Here's the story: I received the phone from italy as a gift, the phone wasn't new because my relatives actually bought the phone for them but they didn't like it because they had to create a microsoft account to import their contacts from sim, so they sent the phone to me. 
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    From what i found on the internet the problem should be the motherboard, mainboard, etc.
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    Sorry for the bad english, is not my first language, neither is italian.

    take a look at this
    http://www.nokia.com/ie-en/support/product/lumia620/troubleshooting/
    if the battery is completely dead, just keep the phone connected to the charger, and wait about 30 mins before trying to turn it on
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    also dont forget to take a look at this:
    http://discussions.nokia.com/t5/Nokia-Lumia/Battery-information-and-Tips-for-Lumia-820-and-920/td-p/...
    The silence will fall

  • Top Questions for HERE Maps & Drive & Transit

    This thread is to share some of the common issues that are being raised in relation to the HERE Maps, HERE Drive and HERE Transit releases. 
    Currently split in to the following sections:
    HERE Maps for Windows Phone
    HERE Drive for Windows Phone
    HERE Transit for Windows Phone
    Nokia Maps & Drive for Symbian
    HERE Maps for Windows Phone
    Can I sync my Maps favourites from my Symbian phone to my Windows Phone?
    Yes. Just sync the favourites on your Symbian phone with here.com. See the user guide of your Symbian phone for info on how to do this.
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    Can I start Drive navigation from HERE Maps in my Nokia Lumia phone?
    Yes, on Windows Phone 8 devices you can start drive navigation from HERE Maps.
    On Windows Phone 7 devices you need to go to the Nokia Drive application to start the navigation.
    Why can't HERE Maps find my location?
    Check that you've allowed HERE Maps and your phone to find your location.
    In HERE Maps
    Go to Settings in the HERE Maps app and turn on Use your location
    In your phone settings
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    HERE Drive for Windows Phone
    Can I use HERE Drive without a data connection?
    Yes. To use HERE Drive offline, tap Settings and choose Connection. You can then toggle between offline and online.
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    What is the difference between HERE Maps and HERE Drive?
    HERE Drive is an application for voice-guided turn-by-turn driving navigation. HERE Maps is a map application which shows your current position and interesting places around you. You can also plan routes in HERE Maps but the app will launch HERE Drive for turn-by-turn navigation
    What's the difference between HERE Drive and HERE Drive+?
    HERE Drive offers turn-by-turn navigation in a single country or area, depending on the country of your SIM. Worldwide navigation is possible by purchasing an upgrade.
    HERE Drive+ is a premium app that comes with worldwide turn-by-turn navigation from the start. You can use it with or without a SIM.
    Users of HERE Drive can buy an upgrade to HERE Drive+ through the Windows Phone Store.
    HERE Transit for Windows Phone
    How do I install the HERE Transit application in my Windows Phone?
    Download and install HERE Transit from Microsoft Store. Start Store in your phone and search for HERE Transit or browse in Nokia collection.
    In Windows Phone 7 devices the corresponding app is Nokia Transport and it can be installed from Marketplace.
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    If you're having trouble getting a route:
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    Check that you've got a data connection.
    A point in your route might be in a region where no transport info is available.
    The route is too long. HERE Transit is designed for use with local city public transport, not national or international transport.
    Can I save routes in HERE Transit?
    You can pin a journey from your current location as a tile to your Windows Phone start screen.
    Select the options icon at the bottom of the screen, and then the pin icon.
    Nokia Maps & Drive for Symbian 
    How do I install Maps 3.09 in my phone?
    Maps 3.09 is available for compatible devices as part of the Nokia Maps Suite 2.0 bundle. Installing Nokia Maps Suite 2.0 will install the following applications in your phone:
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    Drive
    Places widget
    Public Transport v2
    Weather (not available in China)
    Guides
    Check in (only available in China)
    Map Loader
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    SW Update menu on your phone
    Nokia Suite (select Software updates > Applications available)
    Nokia Store (search for Nokia Maps Suite 2.0)
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    After the installation you can launch the applications from the phone menu. You can add the application widgets also on the home screen (Map Apps, Places nearby).
    Can Nokia Maps be used in offline mode to avoid data costs?
    Maps can be used offline to avoid data charges, however the following will not be available in Offline Mode:
    View Satellite maps
    View Terrain maps
    Search the latest address/POI database
    Real-time Traffic and Safety updates
    Share your status, photos and location to your Facebook profile (Maps 3.03 and later)
    Get Weather forecasts
    See local event info from WCities (Maps 3.03 and later)
    Access Lonely Planet city guides (Maps 3.03 and later)
    Access the Michelin restaurant guide (Maps 3.03 and later)
    Synchronize your locations with Nokia Maps on the internet
    You can switch between Online and Offline mode by going to the Maps Settings and
    Select Internet or General
    Select Connection or Go Online at Start-up
    Please Note: Switching between Online and Offline mode in Maps will not prevent data charges through the user of Positioning settings such as AGPS and WiFi/Network positioning. These will need to be turned off in the Positioning Settings on your phone. Please see your phone manual for more information.
    How do I know if there is an update available for the map data in Nokia Maps 3.x?
    You can check if your device has the latest compatible Map data simply by connecting your device to a PC running Nokia Suite and selecting View > Go To > Maps.
    If you are using Mac, download Map Loader for Mac and then check if there's an available update for Map data (applies only for Maps 3.04 and older, version 3.06 and later not supporting Map Loader for Mac).
    With Maps 3.06 and later you can check the availability of map data updates and do the update over Wi-Fi (WLAN) connection by selecting:
    Maps 3.06: Update > Check for updates.
    Maps 3.08 and later: Map Loader > Check for updates.
    How can I start Drive navigation in Maps 3.08 (and later)?
    There is an icon for the Drive application available on your phone's home screen.
    You can also start drive navigation from Maps:
    1. Search for the destination.
    2. Select the place on the map and its information area at the top of the screen.
    3. Select Navigate, and Drive here.
    ==========================================
    Edit history
    27.1.2010: N97 support added after instructions from cbidlake.
    5.2.2010: FAQ about fixing crash issues added after instructions from cbidlake.
    15.4.2010: added E66, E71, N86.
    4.5.2010: added 6720.
    7.1.2011: Major revision undertaken by MichaelS to incorporate data on Ovi Maps 3.04 and 3.06
    26.6.2012 Updated latest Maps, Drive  and Transport status (pj98)
    24.9.2013:: HERE updates (pj98)
    Although i work for Nokia, my opinions are my own!
    Got a Maps query? Check our Maps FAQ's

    Sorry, I'd like to unresolve this. The workaround mentioned is not a solution.
    I travel to loads of places by motorcycle, and going off the beaten track is wonderful. Since I upgraded My E6-00 and C7-00 to a Lumia 920, I'm back to allowing the SatNav (phone) to decide where I go. Boring dual carriageways and bypasses are now my natural habitat - bah humbug. Afterall, the phone is in my pocket (safe from weather), headphones in my helmet - I can't constantly look at a map. Having multiple 'favourites' and planning from one to the next isn't workable. Fair enough the Lumia 920 is usable with gloves on (major plus for a biker, come on you marketing people!) but I don't fancy re-routing all the time by the side of a road.
    I'm also planning a charity cycle ride over 100s of miles this Summer, and while that can be done in BikeRouteToaster, Google Maps etc, there is no import function into 'HERE' that I can see. It's impossible to plan a route on the device itself. Yes it can route walker (I can't seem to get turn by turn working for that, but nevermind), public transport and car, I have an option to avoid motorways etc, but cycle route planning needs consideration for height metres, unpaved/paved roads (Google StreetView etc used a lot to find a Sustrans route is actually unfit for road bikes) etc. So.. Importing a route planned elsewhere (gpx, kml or something) would be a real alternative, or a workaround. Asking the device to do its own planning from one point to another really isn't workable.
    Please make the Nokia's USP an actual USP again?

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