Lumia 620 Indian CV - No firmware available on Rec...

Hi,
This message is specifically for Nokia employees. I've a Lumia 620 which is an Indian CV with product code 059R5S6. I want to fix few things by reinstalling the Nokia Black firmware through Nokia Recovery Tool which I got from: http://www.nokia.com/us-en/support/software-recovery/
The problem I am having is that Nokia servers don't have any firmware for 059R5S6 as I get this error:
"Software package not available for this phone. Package download for the selected phone failed."
Here's the screenshot: http://imgur.com/uSA1iyx
Please fix this problem urgently.
Thanks!

Same issue here. These days a LOT of product codes are being hidden and a NOL account is required to access them. Of-course it's only available to care center guys.
But now that we have a consumer centric refurbishment suite (Nokia Software Recovery Tool), I think its the right time to unblock all of them else there's no point for the labor done to create a replica of NSU and renaming as NSRT. The situation is worse here in India as it seems every new Lumia/Asha/X having an Indian Product code has its firmwares hidden. IDK if its due to the testing they do here in the Chenn@i plant (firmwares are hidden during the testing) and then forget to list them publicly.
I've tried PMing a Nokia employee here, but there was no revert. Nokia India Care is of NO help. Wish somebody sees it.

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Did you try the Nokia Software Recovery Tool already? There, what is your 7-letter code (product code)? That code determines your firmware variant which determines your current version. Then we can check together if you have the latest version.

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Good Afternoon,
One of our users bought his Lumia 620 to me earlier, it had hung apparently. He removed/re-inserted the battery and since then the screen just shows Nokia on powerup and nothing else happens.
I tried all the usual soft reset/hard reset/spinning in my chair whilst praying to the great Finnish gods of telecommunication etc. All to no avail.
I then downloaded the Software recovery tool (V1.4.3) and installed it, this again would not see the phone. I followed the instructions and then it picked it up.
According to the recovery tool, it found the right hardware revision for the phone and suggested the correct country version of firmware (3056.4000.1404.0004). Happy days.
I told it to go and do it's thing, upon which it downloaded the 1.37GB of firmware and flashed it to the phone.
At this point the recovery tool, was waiting for the phone to reset asking for a pin for 180 seconds. At this point it timed out. The phone itself just sat there looking at me blankly and then reset itself.
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So my questions are......
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2. If I haven't, then does anyone have an idea what has happened?
Thanks In Advance
Attachments:
WP_20140718_002.jpg ‏1623 KB

Hi All,
Thanks to Abi99 and scoobyman for the replies and pointing me in the right direction.
It seems that the failing phone is indeed an Italian phone that I have been sold as a UK variant (thanks Amazon)
The product code for the UK one's I have is 059R4G7. The faulty phone begins 059S... (i'm at a different office today so don't have the full code) . Interestingly the firmware for the Lumia 620 TIM Italian version is the same number as the UK country variant hence my confusion.
So the software recovery tool is actually updating correctly with the TIM softwaredependant on the model number. So it's just that the phone is actually broken (written off to experience). I'll be more careful checking the ones I receive in the future.
As an aside I, it would be nice if the software recovery tool could allow you to choose which firmware to load. However I realise this opens a massive can of worms and is unlikely.
Thanks All.
Andy.

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This seems odd to me that the netbook, a few years old now, seems to connect faster than a phone purchased in the last month. I know 39Mbps is probably fast enough in reality for a phone, but was wondering if others have seen this speed differenece or if I have a setting somewhere incorrectly set (either on the router or the phone), or maybe the phone is faulty?
The networks is set for 'n' working. I have asked BT who were of little help.
Any ideas?
Any Lumia 620 people on a BT hub of any type getting similar speeds (39Mbps) or connecting at faster speeds?
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aleisha11,
Thanks for the reply. I was more hoping that others would share their typical connection speeds. I realise its not (probably) possibly to make direct comparissons between a netbook and a phone, but they are the only two bits of wireless kit I have.
I only asked, because tucked away in the NOKIA FAQs was this gem:
When connecting Nokia mobile device (e.g. N8-00) to a WLAN access point using the IEEE 802.11n mode, connectivity issues have been observed with access points from certain vendors. Problems have been observed with at least the following WLAN products:
FritzBox 7270
Livebox 2
BT HomeHub V2.0 Type B
Netgear DGN1000
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And as it doesn't mention the specifics or the BT HH2b software level, I just wondered if the lower speed had an impact on my main issue - http://betalabs.nokia.com/trials/play-to-for-wp8/Discussion/Play-to-lumia-620-DLNA-panasonic-video-s...
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Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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you can check it here http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pac...
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Hi timvb,
Thanks for posting here.
Where did you buy the phone? Is it tied up to a certain operator? Have you already tried going to Settings > Phone update to manually check for updates? The availability of SW updates per device model depends on your region, on the phone's variant, and on the operator's approval. When updating the phone's software, make sure that its region, date, and time settings are set correctly. This link will give you more information about SW updates: Software Update for Nokia Lumia with Windows Phone 8.
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Lumia 620 Indian CV - No firmware available on Rec...

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