Lumia 620 lockscreen freezes

Hi for the past week my Lumia 620 freezes alot and I hate it. What happens is when I press the unlock button then slide up the lockscreen I instantly get the "black resume screen" and it get stuck there and won't continue to the apps screen.

Hi, rjoshi007. How often do you experience this? What fixes have you tried to possibly resolve this? Is the software of the phone as well as the system apps all up-to-date?
Is 'Lumia Amber' or 'Lumia Black' displayed under Settings > Extras+Info? What's the current Firmware Revision number of the device?

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Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Lumia 620 randomly freezes and reboots

I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.

Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone

Lumia 620 Rebooting and Freezing

My family have 4 Lumia 620's between us and all of them have been having problems with random reboots and screen freezes since the Lumia Black update. I have tried resetting them and have verified that all the apps were updated (In all 4 cases "access point" required updating as it never automatically showed an update was needed) but this has not resolved the problem.
The reboots sometimes happen when using the phone, for example in IE, and sometimes just when the phone is sitting, not being used. Freezes usually happen on the lock screen, requiring the phone to be rebooted by holding down volume and power.
On a few occassions, the phones have reset their date and time after a reboot and eventually correct it automatically.
On a couple of occassions, a reboot sometime during the night has reset the alarms causing them to be missed.
It seems to only be the Lumiz 620's that have this problem as I have a Lumia 820 and 520 which are not showing the same problem in-spite of being upgraded to Lumia Black.
My family are very frustrated with these reboots and freezes and are now considering moving to another platform. Please help as I would like them all to stick with Windows Phone for when 8.1 is released.

hi mate, sorry to hear of the problems you have been experiencing. in this case, the only option you have left is to perform a hard reset, and failing that, a visit to your nearest Nokia Care location for inspection of your handsets is mandated.

Lumia 620 touch buttons freeze

Hello, I have recently got a Lumia 620. I've noticed when I swipe down and my finger leaves the bottom boundary of the screen, passing over the touch butons (back, start, search), these butons freeze and become inaccesible until I touch the screen again.
Is my phone faulty? It doesn't happen on my previous phone, an HTC HD7.
(Other than that, I am really impressed with the 620!)
Solved!
Go to Solution.

It's normal behaviour on that model to prevent accidental presses of the buttons. It detects your finger has left the screen and moved on to the buttons in one motion so disables them. I believe they have done this due to the smaller size of the device and closeness of buttons to the screen. They may tweak the behaviour in future updates.

Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
It would still ring when called(can't answer because touchscreen not activated), pressing the camera button would start the camera. I could see the af light coming on when I pressed the camera button but the screen would remain dark. I've been using soft reset to restart the phone.
This has happened 3-4 times in the last month and usually when there's an incoming notification from skype and I tap it to unlock the phone just as the screen goes dark. I'm also using battery widget on the lockscreen but have no idea if that affects anything.
It seems it might be a software problem but I was wondering if anyone else has had this problem or if it is a hardware problem that needs to be fixed. Thanks!

i am now pretty sure that it is a software issue. let me just tell you about a few scenarios where the screen is really quite slow to turn on.
sometimes i have my phone plugged in to a sound system and i use it as an mp3 player. quite regularly i have to wait up to 5 seconds till the screen turns on after pressing the button. sometimes i even have to press it another time. the weird thing is that if i unplug the 3,5mm plug while i wait for the screen turn on, it instantly comes on.strange...
most times the screen is slow to wake up after the phone hasn't been used for longer than 5 minutes. aftyerb having it turned on once, all successive clicks straight after the first one will activate the phone instantly. as if it was a bit sleepy after longer disuse.
i still havn't found any other coreelations between settings and the screen effect. maybe it's got something to do with flight mode, which i have turned on most of the time.
and maybe the upcoming lumia 620 firmware update will solve this problem anyway. who knows when that will actually be delivered though.

Lumia 620 screen crack

hello!i have lumia 620 for 2 weeks.today i changed the sim and i have to take out the back cover.when i put the cover back,the screen has a crack from one side to other and it smells a bit burnt.i have also a screen protector.it didnt fall down ever.does the guarantee can help or i have to pay?the phone works but some buttons cant be pressed.the phone is in perfect condition and it is obvious that it didnt fall down ever.
Solved!
Go to Solution.

5 weeks after buying the 620 my wife's phone shut down inexplicably and would not respond to any normal buttons, charging etc. She did not know how to soft reset, took off the back cover, removed the battery, replaced it, and in trying to put the cover back on the (gently) the screen cracked and became completely unusable (the digitizer doesn't work).
Sent back through AIO wireless for warranty at AIO's recommendation... as this is her only phone we got a pay as you go which so far has cost us $70 in usage. AIO tells me today Ingram Mobility is sending back the broken phone - physical damage is not covered under warranty - oh but screen freezes, lock ups, unresponsive phones are covered under warranty.
$200 for the phone - now busted, $70 for the temporary replacement, and now I should buy another Nokia phone??
Is there any help from nokia on these issues? Unbelievable.

Constant problem with store in my Lumia 620

Hi
When I open store in my Lumia 620 it shows error c00cee22.
Solved!
Go to Solution.

Hello, Vaibhav_16390. Have you already tried the suggestion given by eshiejamz? BTW, are you also using a Lumia 620? You may also try deleting the browser's history. Go to Settings > applications tab > Internet Explorer > delete history. Once done, press and hold both the volume down and the power keys for 10-15 seconds.
Let us know the outcome.

My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

Problem in nokia lumia 620

Facing while downloading in store in my nokia lumia 620. Getting error code c00cee22.

Hi rishi2014,
Welcome to Nokia Support Discussions!
What connection are you using when downloading from the store? Have you tried toggling between your mobile data connection and Wi-Fi connection.

Problem in updating my Lumia 620 to black

Hi,
Black update is available in my country for Lumia 620. But my phone is not getting black update. Whenever I check for update it says your phone is up to date.

@rdg4444 your phone is a Malaysia variant and after checking Availability in Asia Pacific, I can see that the 620 black update is not in distribution yet for Malaysia variant. The "Coming Soon" in availability page means that it's approved and will be in distribution in a few days.

Very quiet sound in my Lumia 620

Hello,
I have a problem with a speaker to talk in my Lumia 620. I have installed Windows Phone 8.1. When I bought this phone sound from this speaker was loud but now after few mounths it is very quiet. My volume is set for max. What to do with it?
Please help.

With WP8.1 there are separate volume controls for different functions .. Hope you are setting them correctly ..
See THIS

Problem with the Update Nokia Lumia 620

The update was initialized on my Nokia Lumia 620 that I bought yesterday. When it started the phone was connected to WiFi. However, after 10 minutes I thought it stuck so I put the battery out and in again. But the update started again. The WiFi was still on. I waited an hour but nothing happened so again I put the battery out and in. Later the WiFi connection was shut down and the update still going. Later I tried to put the battery out and in all over again. I left the phone for the night, it lost all the battery so I plugged the charger in it and then the update started again! I have the 3G internet purchased, so when it's not on WiFi then it should be working. So my question is if the update is really going on (since 4am, that is almost 4 hours till now) or is something wrong. How long can it take on 3G in the situation I described? Will it ever end or should I go and return it to the service for them to fix it? Please help me! It's really urgent!

Update is possible thru' WiFi only.. It may take in excess of an hour for the whole update process to complete ..so once you start it (thru' WiFi) just leave it .. Don't go on removing the battery all the time ...Keep the phone on charging when you update. Additionally you may have settings-->WiFi--advanced ..and select 'Keep WiFi on when screen times out..' .
If you still get the problem visit Nokia Care to get it updated.

What is new for the Lumia 620 in the black update

What is new for the Lumia 620 in the black update ?

It seems Lumia 620 doesn't benefit the "double tap to wake", other than that all announced apps and features will be available. I advise to check also some great beta apps from Nokia Beta Labs, kudos to the guys developing these.

Lumia 620 fails to connect to car bluetooth - coll...

My lumia 620 did initially connect to my ford focus car audi/phone successfully. However after about a week it failed to connect and I haven't been able to connect since. Defeats the object of hands-free!
Steps taken (which work with previous phones of various makes/models):
Turn bluetooth on in car
Turn on phone bluetooth connectivity
Car display finds my phone successfully and provides a PIN to enter in the phone
Phone bluetooth status says 'unable to connect to ford audio system' and times-out.
I've noticed that the 'tap to pair' message doesn't appear as it previously did and I can't find anywhere else to look for bluetooth settings.
A colleague who has an identical phone can successfully connect - it does show the 'tap to pair' message.
I have updated the ford audio system software and checked the other phone connects ok. I have also tried removing the phone battery several times but still no joy.
Help please - thanks

Hi Roshanrims,
Thank you for reaching out to us. Let's go with the connectivity issue first. Are you getting the same issue when you connect your phone to another PC? To further isolate the issue, you can try other troubleshooting steps found on the below link:
• The cable connection to my computer does not work
Note: The link is intended for the Philippines. Let us know your location so we can give you the correct link.
As for the Project My Screen, see this: Project my phone screen to a TV or PC.
We look forward to your reply.

Lumia 620 lockscreen freezes

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