Lumia 620 Media files issue

Hi,
I have lumia 620 ,from last two weeks I am having problem with music and videos.each songs is getting listed 3-4 times.I reseted the phone and reloaded music files ,but still have the same issue,does anyone have solution to resolve this.

Hi,
You can follow the steps provided on this link about the duplicate music entries:
http://support.microsoft.com/kb/2791747?lcid=1033

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Lumia 620 software upgrade issues

Hi,
My Nokia lumia 620 with windows8 was upgraded to the latest software (amber, i guess) and after this the touchscreen stopped working. The touchscreen was recently replaced.
* Is there a way to go back to the previous version of software (where the touchscreen was accessible)
* Is there a new upgrade planned to resolve the touchscreen problem.

Was the display repalced by an authorised Nokia care Centre ?
Try a Soft Reset (Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot...) and see if the problem gets resolved ..
Also confirm that all the System applications are upto date. You may use THIS application to check..
BTW there is no way to Roll Back the Firmware.

Weird Media File Issue

Powerbook G4 17" -- Mac OS X 10.4.10 -- FCP 5.0.4
Has this ever happened to anyone else?
I've been having trouble capturing to one of my external hard drives, so I recently decided to just capture to my other external drive and copy the files. So I did that...I captured all of the media for my project on the one drive ("Drive A"). Once it was all captured, I copied all of the files from "Drive A" to "Drive B". In FCP, I used the Reconnect Media option to link the clips in my project to the media files on "Drive B". There are 12 total clips (with 12 corresponding media files), and here's where it gets weird: The "Mismatch" error pops up, saying that the Media Start and End of one or more clips don't match the files. If I click on "Try again", it shows that four of the 12 are coming up with errors. I don't understand how these files can have any different properties from the files on "Drive A", as I copied them directly from one to the other. I haven't modified the files in any way! Since I have not yet deleted the original files from "Drive A", I decided to try (out of curiosity) to import said files from "Drive B" into the project bin so I could compare side-by-side the Media Start and Media End properties. To my surprise, the Media End is different! By just under two seconds on each clip! Now, how can this property have changed, just by the act of copying the file from one drive to the other? I'm really puzzled by this. Anybody have any clues?

you should definitely be very careful after getting this message.
We got it when we accidentally tried to shift clips from 23.98fps timelines to 24fps or vice versa.
When it was video, the problem was obvious: a missing frame at the end of each clip. But with the audio, FCP actually interpreted the media file differently, reading a different part of the file than before!
So check all the clips for which you had this message to make sure they're still in sync.
Even though all our machines are working in 23.98 now (including captures settings, sequence settings etc.), we are still experiencing this problems when sending projects back and forth (our production takes place in different studios). Some sound files (but not all of them) reconnect with this problem, which makes it almost impossible to transfer the exact sound edit.
If anyone has more information about this "Media Start and End" alert, please let us know. I saw other people having this problem in other forums, but no solution for the moment.
Thanks
Gilad

Lumia 620 Video Recording Issues

I recorded this video today (link below) with my 620 and it came out horrible. I thought it might have been the shakiness of my filming but I even tried recording a steady pan of my living room afterwards and the video and audio were still choppy. And this is on my phone, this isn't some youtube problem. I recently did a hard reset and this is the first video I've recorded since then. Before the reset, videos came out great (second link below) but I don't know what happened and I don't wanna do another hard reset, those suck.
http://youtu.be/el0qZ2aJ87g - post-hard reset
http://youtu.be/bVJNAQZ38Ek - pre-hard reset
Please help, thanks.

Hi, Canarg. Did you also perform a hard reset? Have you updated your device? How about all the lens apps installed on your phone? Ensure that all of them are up-to-date. It would also help if you can possibly attach a video like what hamidq did so we can also compare the quality.

Nokia Lumia 1320 does not recognize media files properly

Hello
I have the following problem with my Nokia Lumia 1320:
media files (either music or video) are not recognized properly and therefore seen in "other" section of Storage.
There has been a discussion here a while ago here:
https://social.msdn.microsoft.com/Forums/en-US/042cc9fb-ea9e-444c-98f0-8c1d0930e326/sd-card-problem-with-my-nokia-lumia-1320-unable-to-use-it-properly?forum=winphoneosissues
But my problem is in fact that media files are not recognized even on the phone itself which is very surprising.
I have tried several ways to copy the files over:
- Win Explorer on Win XP
- Win Explorer on Win 8
- special app on Win 8
with the same result.
Moreover, sometimes the files are not read by the official Music app with the following odd errors:
- 80070002
- 80070003
Even more problems occur with the SD Card:
some files fail to be transferred there and disappear after the phone restart. I have tried the ways above to copy these files with no luck.
I have also tried both hard and soft phone reset, formatted SD Card via phone and PCs.
The problems described still persist.
Does anyone have ideas/ways to fix those problems?
The phone is really nice but it's pretty annoying to meet these problems.
Interestingly, my previous WPs (HTC 7 Trophy and HTC 8X) didn't have a half of the problems described above. Bad luck...
Details of my phone are:
- Nokia Lumia 1320
- OS: 8.10.12393.890
- Region Set: United Kingdom

We have moved our support forum for OS Consumer Support, i.e. almost any support of the Preview for Developer release that is not related to developing an application, to the Microsoft Community website here: http://answers.microsoft.com/en-us/winphone/forum/wpdp
Eric Fleck, Windows Store and Windows Phone Developer Support. If you would like to provide feedback or suggestions for future improvements to the Windows Phone SDK please go to http://wpdev.uservoice.com/ where you can post your suggestions and/or cast
your votes for existing suggestions.

Mp3 Volume issue Nokia Lumia 620

Hi,
I was hoping someone could help me with this one please.
When Listening to audio on the nokia Lumia 620 via the built in radio the audio is nice and loud and I can listen to it at volume 10 through the ear phones.
However I have transfered some mp3's to the phone via the windows phone app, from Itunes and the audio volume is terrible, even at full volume I can just about hear the music. I have tested that it is not an issue with the mp3s by copying them to a HTC windows 8 phone and can listen to them perfectly.
As far as I can tell the apps are all up to date.
Does anyone have any ideas please?.
Solved!
Go to Solution.

Hi Csbarry
Pressing the volume down and power buttons together will not delete any data on your phone, it's more of refreshing the OS of your Nokia Lumia 620.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Lumia 920 does not recognize transferred media fil...

I am able to transfer media files (mp3) to the phone with my Ubuntu 12.04 with no problem at all. However, the phone does not recognize files when I go to Nokia Music application. Software says that all the Music "folders" (Albums, Genres etc.) are empty. Am I missing something here? Seems like no one else has this problem.
I have tried putting the mp3 files in all possible folders ( music, documents etc) on phone, but no luck. I have also tried several different mp3 files. Can anyone help me with this?

This was never a problem for me with my fisrt 920. I have just taken delivery of a replacement phone after I managed to smash the glass on thge first one last week. I have tried transferring albums and songs (in mpeg-4 format from my pc's file explorer, using the USB connector. File Explorer indicates that the files have copied correctly into the Lumia's Music folder but when I try to run Nokia Music it tells me that nothing has been transferred. So I check back on the pc with USB connector and, sure enough, File Explorer tells me that the folders and files ARE there.
What's happening on the Lumia 920? (By the way the X-Box Music App also tells me that nothing exists on my Lumia music folder).
Absolutely no problem transferring photos by this route.

Heating issue of Lumia 620

Hi,
my Lumia 620 gets heated soon & it does not seem me to be normal as my roommate has also a Lumia 620 & it works okay.no heating I've seen..
what is this??

Overheated would mean you can't touch the phone. I am fairly sure you mean to say it gets warmer.
If it get's too hot to hold you obviously have an issue there and you should have the phone checked,
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 620 vibration issue and camera video recordi...

Hello, I recently purchased a Lumia 620 and facing some issues with it. The vibration is not at all working. I have updated to Lumia black. And how to focus in video camera. It ain't focusing during recording. Please help me..

sslumia620 wrote:
how to focus in video camera. It ain't focusing during recording.
Does this help?
sslumia620 wrote:
The vibration is not at all working.
Did you try the Nokia Software Recovery Tool already?

Audio issues after converting a media file to WMV

Hello,
I am using the Adobe Premiere Elements 11 version, on a PC (windows Vista).
An issue often occures after converting a media (video + audio) into Windows Media format : once the conversion is over (after 2 - 3 hours for a 1 hour media file), the audio cannot be heard : we can only hear a very annoying bip all along the video.
This is currently the third time I am trying to make this conversion, each time I have to wait for the end of the conversion (3 hours) to notice that the sound is not correct, so I have to run the conversion once again.
Do you have clues concerning this issue?
Thanks in advance,
Thomas

Thomas Drouault
If you are using Premiere Elements 11 on Windows Vista 32 or 64 bit, it is a 32 bit application running in the 32 bit compatibility mode of the 64 bit system and a 32 bit application running in the 32 bit system. As such, the maximum supported installed RAM is 4.0 GB of which 3.0 GB or less are available. But we will put that aside for now.
What are the properties of your source media and what project preset are you setting? Please give the details of the Publish+Share/Computer/Windows Media preset as well as the settings under the presets Advanced Button/Video and Audio tabs. Of specific interest are the combo of video and audio codecs.
Please confirm that you are saying that the problem does not exist for playback of the rendered Timeline in the Edit Mode Monitor prior to the Windows Media export.
Thanks.
ATR

Whenever I try to transfer media files to either another pc on my network, or an external hard drive, the content starts to transfer but eventually loses internet conectivity? PC has no issue transferring files.

Whenever I try to transfer media files from my mc to either another PC on my network or to a network attached storage device, the transfer will start but eventually my internet connection will fail. The NAS is the "WD my book live". I have had no issues with my pc in downloading and uploading from the NAS. The mac can download from the NAS but, as already stated, will not upload. File sharing is turned on for all devices. Today I tried to transfer files directly from mac to PC and the same issue happened, which tells me it is an issue with the mac. I have seen this question around but have not seen any responses. Any help would be greatly appreciated.

Format the extra HDD to EXFAT as previously indicated. There are two ways that can use to transferr the data.
1. Connect both drives to the PC and the copy the files to the newly formatted (EXFAT) drive from the HDD with the data . Then connect the EXFAT drive to the MBP and transfer the data to same.
2. Connect both drives to the MBP and open DISK UTILITY>RESTORE. Drag the drive with the data on it to the 'Source' field. Drag the EXFAT drive to the 'Destination' field. Click on the 'Restore' butt is on. After the transfer has been completed, close DISK UTILITY and place the data on the MBP where you want it.
Ciao.

Lumia 620 issue

In nokia Lumia 620 the ringer volume is affected when you reduce the song playing volume thru volume rocker. The ringer volume should be un affected. Can this be rectified.

Unfortuntely this is the way microsoft have designed the OS. Perhaps some day they might rectify this nd give us separate volume settings.

Lumia 620 wifi connection problem

My Lumia 620 disconnect wifi few times a day, few hours everytime, whenever I go to the wifi settings, either there are just wifi(without mine) with no signal or nothing at all. Restarting phone and router won't work

Hi sengyau,
Thank you for posting and welcome to the Nokia Support Discussions!
Does the issue only happen with a particular Wi-Fi? Is the behavior same when connecting to other Wi-Fi networks? Try rebooting the phone. Don't forget to remove and replace the battery. If you have a phone cover, remove it for a while and connect the phone to the Wi-Fi to test it. Covers may block the Wi-Fi antena from receiving signals.
You may also delete the WiFi profile saved in the phone. Go to Settings, and then Wi-Fi. Tap and hold the Wi-Fi network that's having issues, and then delete. After that, reconnect the phone to the same Wi-Fi network.
It's also recommended to keep the phone software up-to-date. Check it by going to Settings, and then Phone update.
Failing still, try to restore the original settings of the phone. Go to Settings, and then About. Hit Reset device. However, this step will erase all data stored in the phone. Kindly create a backup under Settings, and then Backup. You may also transfer your media files to the PC via USB-MTP to avoid data loss. Consider resetting as your last resort.
Hope this information helps.

Problems In Lumia 620 yellow with black update ---...

Are all people using the Lumia phone facing below problmes ??????
(01) You cannot save audio files / media files received from mms and you cannot store audio files received through any messenger such as Whatsapp or line !!!!
(02) if you want to forward a mail, You cannot edit email text received in the orginal mail and it will compulsorily go as part of your mail either in forward or in reply.
(03) if some one sending you a mail have saved his name as particular sender, you cannot serch the mail with his mail id or content of subject line or email text ...example ...my mail is ************* and I have send my sender name as "JAI HO" and my subject line is quotation..... than you need to serach for this mail by "JAI HO" you will not be able to search the mail with nokia or sameer or sameerdaga or quotation.
(04) If you create a sms from contact / log you cannot add another recfeiptent to the same sms, you need to resend or forward the same.
(05) you cannot send an sms to a number in any contact saved under heading work or home or any other heading other than mobile.
(06) you cannot record call not even with a beep sound.
(07) while talking on phone if you go and try to view any other app such as mail or sms or any other app....you are thorown out of it in sec.
(08) Whats app doesn't work propoerly on Lumia...when you start Whatsapp it comes out of it within 1 minute or two max 5 minute. If you have not read any messages in any particualr grooup and the unread message si more than 50 in the particular group you cannot read them as you would scroll up to read the old message, it will come out of whats app.....
(09) During night time when you phone battery is about to drain to zero, and you want to switch off the phone and go to sleep alongwith keeping your phone to charge, you cannot do that....as you put the phone to chraging....it automatically starts on and agina with the friends and business all overseas or who are awake keep on sending the messages in grp or emails etc disturbs your sleep.
(10) broadcast in lumia is so poor you cannot add more peopel to existing braod cast. first of all to create a broadcast grp is also so difficult that you forget to use broadcast in whatsapp on lumia phone.
(11) In whatsapp the name of sender appears after the message....you dont know who have send you the message until you read tha completely.
(12) No settings facility or no options available for different type of notification of group or individula or broad cats in whats app.
(13) No privacy setting option available for whats app on lumia phone.
(14) You cannot store any audio files recived via whatsapp on phone. Media Autodownload is not optional but compulsory on phone.
(15) Windows phone....i understand that windows phone means tha t you can enter any damn app or thing from one app to other but its not like that in lumia windows phone. Like if you start drive here and your location options is turned off, you need to come out of drive here go to setting than go to location and start on the location. you cannot do that from that particular app... All app in lumia dont have feature of option.
(16) In email you cannot select all mails at a time. you need to select one mail everytime.
(17) you cannot view sms in folders option its compusory threaded way.
(18) You dont have option to view log differently like incomeing only, or outgoing only or missed call only or sms only. it will be one by one only. you cannot view in threaded form.
(19) Though you turn off show message in notification you whats app message will still be displayed on the top of the screeen when received.
(20) You cannot save the Group icon picture of whats app on your mobile.
(21) Calendar feature is also not good. You cannot import the date of birthday or anniversary from your contacts to your calender....
(22) You cannot publish or share more than one picture/video at a time from gallery to whats app.
(23) You cannot share your contacts from contacts to whats app. You need to open whats app than select the contact you wnat to share with anyone. and this is windows phone ?????
(24) No option of whats app is allowed in any app like contact or sms. As there is opton for call/text there shall be option for whatsapp and line too in conatcts list.
(25) if you have saved more than one numer under diofferent head of particular person and if you receive any message from that person you cannot make out from which number did he send us the sms from. for example. I have save 3 numers for Mr/ A, mobile - 123, mobile 2 -456, mobile 3 - 789, now when he send me any message from mobile 2 and i try to go to that sms and try to call the number fromw hich i have received sms, i cannot do that the entire contact is opened and i need to select which number i need to dial, i cannot make out from which number he had send me sms from.
(26) You cannot use sd card for anything except to store videos and pictures ...all other apps or anything is tored only on phone not on sd card than why do u need sd card.
so many other problems... to share....these nokia and windows people claim to give us the best phone in the world..... how ?????
Sameer Daga **************
Moderator's note: Post were edited as it contains email address and phone number. It is unwise to publish any contact information in a public forum.

sameerdaga wrote:
Except 8, 10, 11, 12, 13, 14 and 20, which issues relate to WhatsApp. Also to put phone to flight mode is not the solution to problem of auto switching on of phone while charging. Kindly resolve other issues and forward the issue related to WhatsApp to WhatsApp technical team.
regards
Sameer daga 09825304004
I do not use whatsapp and am not interested in what it does or not. It's up to you to report bugs to the developer. And when I check it's actually problems 8,10,11,12,13,14,19,20,21,22,23 and 24 related to Whatsapp. That's 12 out 25 of your "problems" related to a third-party app.
Phone switching on when charging is not a problem or a bug - that is the way charging works today - on WP8, Android and iOS so you'll have to live with it regardless of what phone you have.
Your issue 25 is not an issue - you just don't know how to do it. When you open the received text message at the bottom there is an icon with two arrows, one pointing left, the other pointing right. Tap on that icon and the number from which the message was sent will be highlighted.
Issue 21 - all contacts for which I have included a birthday are showing in my calendar. Don't know what you are doing wrong.
I could go on, but I have to do a bit of work as well.

Lumia 620: bluetooth problems since Black update

My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 Media files issue

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