Lumia 620 power button

I passed my 620 on to another family member some months ago, I've just been informed that the power button has stopped working. They say that with the back cover removed the button does not 'click' like the others around it.
Any chance it could be an Operating System glitch that a phone reset (After backing up of course) might cure? Given the non clickyness reported above I fear its much more likely to be hardware related.
Any advice appreciated.
Thanks.

Hi tullyhubbert,
Before you consider resetting or bringing your phone to the nearest Care Point, you can try the workaround given on the below link for further isolation of the concern:
• Side keys do not work in my phone
In the event that the workaround did not help, you can check Care Point to know the nearest Care Points near you or book an online repair via this link: Send for repair.
Note: Any physical or liquid damage will invalidate the phone's warranty and sending the phone for repair deletes all the information saved on it. Back up your files to avoid data loss.
Hope this helps.
Hi zankar,
Did something happen to the phone prior to this? You can also try the resolution found on the previously given link. By the way, have you tried bringing it to another Care Point? Is the resolution the same?
We look forward to your reply.

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