Lumia 620 randomly freezes and reboots

I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.

Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone

Similar Messages

Randomly freezes and reboots on its own.

Device info
Your carrier: Rogers Wireless
Model info and OS version: blackberry 8220 smartphone v4.6.0.174 (platform4.1.0.58)
Apps and free space
Did a battery pull fix your issue? A battery pull did NOT help the issue
Apps installed and their version if possible. No apps installed.
When writing your question
Any other details that would help us out with your issue:The phone freezes and then the screen goes black and the red light comes on and then the screen goes white when you close it and the loading sign pops up and stays and it restarts.
Good description of what is really wrong and how to reproduce if possible. Details of what you did before: There is no way to reproduce the problem. It does it randomly on its own and quiete often. We have tried a hard AND soft reset to no avail. PLease help if you can. Thanks!

Does nobody have an answer for this?Is it just a software glitch we need to take in and have replaced, or is it something I can fix? PLease someone help, this phone is really getting on my last nerve!

Random freezes and reboots

Hi, over the past few weeks my MBP's been acting up by completely locking up for a few seconds and then randomly restarting itself, often freezing during the reboot process, or at least that what I assume it's doing. It goes black and I can hear the drive whirring as if it's going to reboot, then it just remains black, but I can still hear the system running. Sometimes when it does this it reboots without issue, and for the times when it doesn't, I force it to shut down by holding the power button and turning it back on.
When it's back on all is normal, no unusual pauses in the booting process or anything. The computer's not overheating, and I'm never doing anything strenuous to the processor on it when this happens. And of course the computer's not being shaken.
It happened once a few weeks ago, and four times in one day, and sporadically throughout the past few weeks. Often it won't happen for 1-3 days at a time, and sometimes it will only happen once a day, or more. I've only been using it for two hours and it's already happened three times today. I've had this computer for over a year now and I've never had a problem with it before.

Try running in Safe Mode to see if the panics stop. If they do, then you have a problem with one or more of your installed third-party extensions:
com.github.osxfuse.filesystems.osxfusefs          2.5.2
rabb.it.driver.RabbitEars          2.1.4
com.logmein.driver.LogMeInSoundDriver          1.0.0
com.attotech.driver.ATTOiSCSI          3.4.1b1
com.TrustedData.driver.VendorSpecificType00          1.5.0
com.promise.driver.stex          5.1.62
I would bet on OS X Fuse, but there are several there I'm not familiar with.

Macbook Air random freeze and reboot, plus other problems

I've had my Macbook Air for about 6 weeks and am having several issues. It is the 13" model, special ordered with 8GB of ram so it came straight from the factory. I copied all my data over from a mid-2010 15" Macbook Pro using migration assistant, and for the most part it has been a wonderful machine. There are a few problems, however, and now it is getting more serious.
First, I visited my closest Apple store to have them look at the wifi and bluetooth connection. It was not picking up wifi after waking up, and the same for my bluetooth mouse. They replaced some files and tested it out and it appeared to be fixed, but the problem persists. At least 50% of the time when I wake it up after leaving for 30-60 minutes, I click the mouse and it wakes up, but then there is no response when I move or click the mouse again. I often have to turn the mouse off and on several times to get it to connect.
Wifi is the same, though not as bad. Probably 10% of the time, it will not connect to a known wifi spot after wake. Sometimes it even tells me that none of my trusted networks are available, even when the network I use everyday is listed as available. This is a minor inconvenience, but it is a problem I never had with the macbook pro. Instead of picking up wifi within 10 seconds of wake, it can take as long as 60-90 seconds.
Now the real issues begin. Yesterday morning I stepped away from the computer for a few minutes, and when I returned it had rebooted itself. I do not know why. Only a few programs were running, nothing like system update that would restart the computer. I did a search online but could not find anything recent enough to point to a possible problem.
Then this morning it froze while I was using it. Mouse and keyboard (both external and the ones on the laptop) stopped responding. After a few minutes of waiting I finally shut it down by holding the power button until it turned off. This was alarming, especially less than 2 months after buying the machine. I will likely make an appointment at the Apple store again but these issues happen randomly and if I can't reproduce it they have little hope of diagnosing the problem.
Has anyone else had similar issues? I have run system update and nothing else is pending. This weekend I may restore it to factory settings and load all my data manually instead of copying from timemachine, but that is a royal pain. I'm looking for any suggestions of what to do because I planned to use this computer for years and the first 6 weeks have been very frustrating.

It is probably best to return to the Apple store for assistance, however, you do have 90 days of phone (in the US 800-275-2273) access to Apple which you can use too. If you buy Applecare anytime in the first year of ownership, the warranty and phone access is extended for a total of 3 years coverage (warranty and phone).

My New iMac 21.5" randomly freezes and reboots itself.

Can some decipher what the problem is? Is it hardware related?
Anonymous UUID:
2AA15D5C-D06B-7F37-AA69-AF7AA12B789F
Sat Oct 26 18:46:06 2013
panic(cpu 1 caller 0xffffff801dcdc19e): Kernel trap at 0xffffff801dfc287d, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0xffffff81212c6004, CR3: 0x000000002583501a, CR4: 0x00000000001606e0
RAX: 0xffffffffffffff00, RBX: 0xffffff8032eb9dc0, RCX: 0xff000000000000ff, RDX: 0xffffff8031368400
RSP: 0xffffff811a45be80, RBP: 0xffffff811a45beb0, RSI: 0x0000000000000002, RDI: 0xffffff8031368400
R8: 0x0000000000000001, R9: 0xffffff803134b000, R10: 0xffffff81065c5068, R11: 0xffffffffffffff00
R12: 0xffffff8030c82250, R13: 0xffffff8032eb9dc0, R14: 0xffffff8031368338, R15: 0x0000ff000000ff00
RFL: 0x0000000000010286, RIP: 0xffffff801dfc287d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff81212c6004, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff810653ddf0 : 0xffffff801dc22f69
0xffffff810653de70 : 0xffffff801dcdc19e
0xffffff810653e040 : 0xffffff801dcf3606
0xffffff810653e060 : 0xffffff801dfc287d
0xffffff811a45beb0 : 0xffffff801dfc3ca3
0xffffff811a45bf70 : 0xffffff801dfc4030
0xffffff811a45bfb0 : 0xffffff801dcd6aa7
BSD process name corresponding to current thread:
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:
0x000000001da00000
Kernel text base: 0xffffff801dc00000
System model name: iMac14,1 (Mac-031B6874CF7F642A)
System uptime in nanoseconds: 96945000098685
last loaded kext at 18146855417891: com.apple.iokit.SCSITaskUserClient
3.6.0 (addr 0xffffff7f9ebd4000, size 45056)
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com.apple.iokit.SCSITaskUserClient
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You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems.

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Freezing and Rebooting issue - Hardware or Softwar...

Sorry if this has been asked before...but...
Is the freezing and rebooting issue caused by a fault in the Hardware or Software...?
Can someone from BT please explain just exactly what is going on.
Thank you,
wdp

sarahoxford wrote:
Just been on live chat as we are fed up of freezing up, random reboots and failed recordings. Usually happens on Gold, Sky Sports - the non freeview channels. Advice from Geetesh was factory reset thus losing existing recordings, stating rather optimistically that this 'will resolve the problem'. When pushed on freezing and failed recordings issue Geetesh said recording of 'internet channels is in a test phase so won't be able to record'?? But we have recorded on gold, fox for example - response is that it won't always work, only for some customers.
The advisor was getting confused. The bit about recording broadband channels still being in test phase only applies to BT Youview boxes. The recording functionality has been available for broadband channels on the BT Vision+ boxes since they launched last January.
To answer the original question. The occasional freezes and reboots are caused by the New Look software (possibly in conjunction with associated system changes on the BT servers). Many of us had years of trouble free viewing using the Classic software on the same black BT Vision+ boxes. It was only when we were upgraded to the New Look software that all the troubles began. If however, you are getting such problems many times per day, or even many times per hour that could indicate a hardware fault.

Ipad 4 Retina display keeps freezing and reboots

the past week my Ipad 4 has been having problems with freezing and rebooting. I deleted a game app which I thought was the problem and now when I use my email app it will start to freeze then reboot. Of course my warranty has just run out when this happened. I have tried the stadard things up to resetting but not a complete restore yet. Sometimes when rebooting it will hang and I get pixilation etc. This is very frustrating any ideas? IOS 7.04. 32GB.

Did the standard things include Settings>General>Reset>Reset all settings? You could have a corrupt setting that is causing problems. You won't lose any data, but it takes some time to enter all of the device settings again and you will have to do that if you reset all settings.
If that doesn't work, then you probably should backup, restore to factory settings and them restore from the backup. If that fails, then the next step is to restore as new and not from the backup, them rebuild the iPad by adding your apps and content methodically looking for any signs of further problems.
Use iTunes to restore your iOS device to factory settings

Problem description: (MacBook Pro 15" late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unrespo

Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Late 2008) (Technical Specifications)
    MacBook Pro - model: MacBookPro5,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM Upgradeable
        BANK 0/DIMM0
            1 GB DDR3 1067 MHz ok
        BANK 0/DIMM1
            1 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 59
Video Information: ℹ️
    NVIDIA GeForce 9400M - VRAM: 256 MB
        Color LCD 1440 x 900
    NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
    Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS21N
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple, Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.kodak.BonjourAgent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
    Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
    AdBlock
    Disconnect
    Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
    Destinations:
        Backup [Local]
        Total size: 63.67 GB
        Total number of backups: 1
        Oldest backup: 2015-02-23 16:16:08 +0000
        Last backup: 2015-02-23 16:16:08 +0000
        Size of backup disk: Too small
            Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
         5%    WindowServer
         1%    loginwindow
         0%    AppleSpell
         0%    SophosUIServer
         0%    SophosAntiVirus
Top Processes by Memory: ℹ️
    118 MB    InterCheck
    101 MB    SophosScanD
    60 MB    Dropbox
    54 MB    mds_stores
    41 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    49 MB    Free RAM
    682 MB    Active RAM
    652 MB    Inactive RAM
    315 MB    Wired RAM
    1.49 GB    Page-ins
    2 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 21, 2015, 11:18:52 AM    Self test - passed
    Mar 21, 2015, 10:53:03 AM    /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
    Mar 19, 2015, 07:59:03 PM    /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crash

Linc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao.

My iPod Touch is freezing and rebooting itself.

Hi.
Here's the story:
My iPod was recently working yesterday. I left it on the wall charger for a while, and later I come back to find my iPod frozen, out of nowhere. For another while, it freezes and starts to reboot itself. I done all I can. I watched videos on how to unfreeze it and etc, and I tried restoring it, and doing about everything I can to recover this iPod, it doesn't work. So I turned it off, and let it settle overnight. This morning, I turn it on, and it restored, everything was working fine, until when I go to my Messages app, it freezes once again, and now it is doing the same thing, but this time it repeats to the home screen, freezes, and reboots again. I tried calling for support and they said my warranty is expired.
I own an iPod Touch 4G, 8GB, for about 6 months.
To be specific: It always goes to the Apple logo and then the loading circle then shuts off, then does it again. Before this problem about a day before this happened, I accidentally put a little water on it and wiped it off while I was working on chores. (Sorry, I often have it next to me a lot.) Plus, I did have a lot of data on it but it didn't seem much of a problem.
Please, if anyone can help, tell me what is the reason behind this problem, and at least if you can try to solve this for me. I will try going to a local Apple store later on if this problem keeps going. But for right now, I need this help. Thank you all.
Bye.

- Have yu tried letting the battery fully draining and then charging and trying to retore the iPod to factory defaults/new iPod?
- Try placing it is recovery mode and then DFU mode and then restoring if necessary.
- For recovery mode:
iPhone and iPod touch: Unable to update or restore
- For DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

In incoming calls phone freezes and reboots

Hi
I got my Jelly Bean 4.1 update and whenever there is an incoming call, my Galaxy Nexus phone freezes and reboots when the caller ends the call. Is this a known issue? What can I do to have this issue fixed.
Thank you

Got it fixed. Remove the 4G card out and put it back after ten seconds fixed the issue.
Thanks.

Firefox 3.6.23 having freezing and rebooting issues with Adobe Flash Player 11 Plugin

Firefox 3.6.23 is experiencing constant freezing and rebooting issues with Adobe Flash Player 11 Plugin, not sure if it is a conflict issue or not.
Since the update there had been no reported issues till today when the blue screen came up on me, this issue prior to plug in 11 had occurred at least 6 times, this issue only happens on firefox.
I do not wish to update since recent firefox browsers seem to have a lot of ongoing issues.

Anyone able to help please?
Thanks.

Random Freezing and booting problems

My MBP (4 years old) randomly freezes and the only button works is the power button. It has booting problems as well
Done already
clean install of snow leopard
PRAM reset
Safe Boot (boots again after using safe boot but still freezes after a couple of minutes)
AHT hardware test with no result
Still freezes after 1 to 15 minutes.
Anything else I cab do?

Wow my first time i use this forum and a fast reply.
Unfortunately not at home at the moment so can not give exact answers.
When my mac book freezes the fan still works, keyboard and touch pad do not work anymore. I don't think caps lock light works but not sure.
Have original ram and a retail SL disc.
When I have booting problems I can see the spinning wheel and after that only blue screen. If I power off and start in safe mode and then restart again mbp will boot again for 2,3 or 4 times and then stop booting again but still freezing after a couple of minutes.
The funny thing with the booting is after I see the blue screen I can still connect from my mac mini and browse my MBP from my mac mini.(screen sharing does not work though).
And do not know what smart status is
But thank you for your quick reply.

Iphone 3gs freezes and reboots itself every now and then

Hi, I have an iPhone 3GS with latest firmware 5.0.1 and sometimes it just freezes and reboots itself. I tried to restore it as new, from backup, I upgraded firmwares but still every now and then it just reboots itself. Often when I start the phone in the morning it reboots several times in a row. Are the latest firmwares buggy or what? Please help!

I found solution on this forum. He said the problem solved by reset all setting -> as new phone. (Don't worry, data is preserved). This works for me so far.. keep my finger cross.

Weird noises and then nano freezes and reboots

My nano now has pops and other noises occasionally during songs. Some songs will work fine, others not. It continues to do this until it freezes and reboots.
I took out my headphones and played it for 22 songs without it rebooting.
It was working fine until I recharded the nano if that helps. I have only had this thing for 3 weeks!
I'd rather not send it in, I've reset it already, anything else I can do?

I have this exact same problem, although I can occasionally get through a few songs. Hopefully someone out there has an answer/fix.
Vaio Windows ME N/A

Lumia 620 randomly freezes and reboots

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