Lumia 620 Rebooting and Freezing

My family have 4 Lumia 620's between us and all of them have been having problems with random reboots and screen freezes since the Lumia Black update. I have tried resetting them and have verified that all the apps were updated (In all 4 cases "access point" required updating as it never automatically showed an update was needed) but this has not resolved the problem.
The reboots sometimes happen when using the phone, for example in IE, and sometimes just when the phone is sitting, not being used. Freezes usually happen on the lock screen, requiring the phone to be rebooted by holding down volume and power.
On a few occassions, the phones have reset their date and time after a reboot and eventually correct it automatically.
On a couple of occassions, a reboot sometime during the night has reset the alarms causing them to be missed.
It seems to only be the Lumiz 620's that have this problem as I have a Lumia 820 and 520 which are not showing the same problem in-spite of being upgraded to Lumia Black.
My family are very frustrated with these reboots and freezes and are now considering moving to another platform. Please help as I would like them all to stick with Windows Phone for when 8.1 is released.

hi mate, sorry to hear of the problems you have been experiencing. in this case, the only option you have left is to perform a hard reset, and failing that, a visit to your nearest Nokia Care location for inspection of your handsets is mandated.

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Lumia 620 Rebooting

Just after the Lumia Black update i find my Lumia 620 rebooting every now and then

Hi, maj_sim. Welcome to the Nokia Support Discussions. Sorry to learn that. Let's try to isolate the issue by performing some troubleshooting steps:
1. Can you disable all your background tasks?
2. Have you tried to reboot the phone? Press and hold the volume down and power keys.
3. Make sure that your System apps are up-to-date: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/m-p/1640082/high...
If the above troubleshooting steps did not work, you have the option to reset it: Settings > About > Reset. Be sure to create a backup file to avoid any data loss:
http://www.windowsphone.com/en-us/how-to/wp8/basics/back-up-my-stuff

Lumia 620 touch buttons freeze

Hello, I have recently got a Lumia 620. I've noticed when I swipe down and my finger leaves the bottom boundary of the screen, passing over the touch butons (back, start, search), these butons freeze and become inaccesible until I touch the screen again.
Is my phone faulty? It doesn't happen on my previous phone, an HTC HD7.
(Other than that, I am really impressed with the 620!)
Solved!
Go to Solution.

It's normal behaviour on that model to prevent accidental presses of the buttons. It detects your finger has left the screen and moved on to the buttons in one motion so disables them. I believe they have done this due to the smaller size of the device and closeness of buttons to the screen. They may tweak the behaviour in future updates.

Lumia 620 Overheating and Discharging

My Lumia 620 got discharged in an hour after heating too much (even in idle situation).
Please give me a solution for the same.

It's not impossible that a software glitch occured and made the cpu go wild draining all the power. Did you install any app or do anything special before this started happening? - If so, redo what you did and then/or if not:
Pull out the battery before reinstalling and turning the device on again. Then watch it closely to see if this occurs again.
If it still does so, please visit a Nokia care point for an inspection.

Lumia 920 reboots and my voice in phone calls are ...

Hi,
I received my Lumia 920 yesterday and experienced these errors right away:
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2. The phone reboots by itself every now and then.
3. I can see that the coverage disapears sometimes in the top left corner.
If I call with VoIP (Lync 2013 app) there are no audio problems.
I have been in contact with my carrier (Telia, Sweden) and have got a new SIM-card, but the problems persists.
I have also tried to change Max Connection speed to 2G which seemed to help at first, but then the phone just started to reboot over and over when I tried to call.
I have also tried to reset the phone to factory defalt, but the problem persists.
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Hi,
Since you mentioned that you already reset the phone to its factory default it would be better if you're going to visit any local Nokia Care point. I belive the problem that you have will fall under hardware issue. It has something to do with the Microphone.
Just to make sure, you can also try to perform a software update. If it will not work, visit a local Nokia Care point so technician can evaluate your phone.

Computer Reboots and Freezes Upon iPod Connection

On a fairly frequent occasion, my computer will reboot and then the mouse will freeze up when I connect my iPod. I am running XP and connect through a USB port on the computer. The frustrating thing about this is that it doesn't occurr all the time. Somtimes everything works fine. When the computer does freeze, I have to shut it down, disconnect the USB from the iPod and try again. Usually it take a couple of trys to get things to work. Anyone have this problem and if so do you know of a fix. I am using the latest Nano software updates.
Velocity Micro Windows XP

It only happens when I connect the iPod to the USB port, but not everytime. Sometimes it works fine. Is there a difference between the order of connection. Should I first connect the iPod to the cable and then the cable to the USB port on the computer, or connect the USB end to the computer first and then iPod to the other end.
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Lumia 620 time and date

why does my 620 keep changing the time and date at random times of the day ?

Hi, vicki1979. Have you tried to perform basic troubleshooting steps like rebooting your phone or making sure that your phone's software is up-to-date?
http://www.nokia.com/global/support/software-update/wp8-software-update/
If the issue remains, you can try to reset the phone. However, we recommend creating a backup file to avoid any data loss:
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Let us know the outcome.

Rebooting and Freezing Keyboard

I have a Droid 2. This is the second or third phone that I have received since signing my contract. Sadly, I'm locked in my contract until July. Since the upgrade of software I have had a warranty replacement and a VZW replacement each has had the same problem. While typing on facebook or typing text messages, I am able to type about 10 characters and the cursor disappears and
I am not able to type anymore. Also, the screen will freeze and until I lock and unlock the phone am I able to continue what I was doing. However, that whatever doesn't include typing on my message. Often I have to start a message two or three times to get it correct. I have even had to use the voice recognition feature to get an accurate message. Here are the things I have done to try helping the situation:
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I'm so frustrated I can't see straight. I'm ready to throw this phone into the Mississippi River.
Has anyone experienced anything like this? Did you manage to fix it or get it fixed???

30 GB 5th generation. I down loaded the latest two Powerline radio program podcasts. I was previously able to play them without a hitch. When I start the podcasts, they appear to want to play but then the iPod shuts down and reboots. Seems to sound like problems experienced by similar posts. I am still able to play other podcasts and music (both ripped from CDs and purchased on iTunes). I will reset the iPod and see if that works. I will report back.
Note: The Powerline podcast is a conservative podcast of current polictal events. You can download the podcast at the Powerline website or through iTunes. I obtained this podcast through iTunes. I have seen where both conservative and liberal websites have been hacked by the more unscrupulous of the opposition. With the election season heating up, and both camps in fever pitch, I wonder if it is possible that the podcast has been tampered with to produce this result. Just curious.

Getting sick of reboots and freezes ...

hi folks, OK let me go directly to the problems I am facing. I bought a BB curve 8900 recently. I used it for couple of hours and then started to have the problem of auto rebooting of device while doing anything!. Then I took the phone to a repair shop who wiped out everything everything from the phone, basically doing a system restore of the phone but that did not help. It kept on rebooting at its will. After that I took it again to the tech support and this time he downgraded the OS from v5.0 to v4.6.1.133 (Platform 4.2.0.85). Things were going on smoothly with no reboots until after 24 hours the phone started to freeze at its will. Even if the LED was on it would freeze and the LED would still remain on!. And then after this it rebooted again. I am in a real dilemma. I really can't figure out how to fix this. I would really appreciate if someone could get my problem fixed!

Go look at the pictures in the posted link. If you have them they will be replaced automatically. If you don't have ones like those pictured you don't need them replaced. The ones that do need replaced would only pose a threat if you unplugged them and the power switch was still on the casing came off and you happened to touch a live wire. So let's not overreact? Doesn't sound like you suffered any mistreatment at all. Only the English language has been mistreated!!!!
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Droid bionic random/constant rebooting and freezing.

Hello all,
I've had the Bionic since it came out and never really had a problem with it (other than the 3G dropping). Never rooted it or installed any untrustworthy apps, so this isn't a user problem as far as I can tell.
This is what's happening:
Two days ago while I was driving to class, I noticed a noise. Looked down and my Bionic was restarting itself. I figured it could have been some updates or something so I didn't think much of it. Then it happened again about 20 minutes later. After that, it didn't happen again all day. So I wake up the next morning for class and look at my phone (alarm going off) as I'm about to shut the alarm off, the screen goes black and pops up with the dual core screen. Drive to school again and it restarts 3 times while driving this time. One hour class it restarts 5 times. Go to work and it probably restarts 20 times in an 8 hour period. I get home, and by then it's constant restarts. Phone might be on for 5 minutes then it will restart. So I do a factory reset on the phone and it does nothing. It actually seems like the restarts have increased in frequency. It restarted 5 times while I was typing this paragraph. Also sometimes it'll just freeze like this morning it was on the dock and stuck at 5:10am, when it was 10 am. Or it will freeze on the Dual-Core screen when rebooting.
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Thanks in advance.

Hello Pigbearman
I'm very sorry to hear about your Bionic resetting. We can definitely look into this and address all of your questions. Thank you for the great descriptions and the troubleshooting you have already completed.
Please power the device in safe mode and retest. This will let us know if the issue is caused by an application or the software on the device. Here's a link for safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47270
Let me know if the device resets in safe mode. You wouldn't have to go to a store. The manufacturer's warranty would cover the same make and model device. So if there was no liquid or physical damage we can order you a replacement with free shipping.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

Lumia 920 restaring and freezing problem !!!

dear sir/madam,
I have bought Nokia Lumia 920 four months back. I have been facing restart problem the day I bought it. I went to Nokia care twice (khobar,SA). But still im facing the same issue. Every day it restarts 2 to 3 times. And sometimes im facing freezing problem also...once it get freezes I need to do hard reset, whenevr I do the reset, time and date changes to Sept 2012. Its really annoying. I'm fed up of using this phone. And im not at all satisfied with the service. When evryone was suggesting me to go for iPhone 5, I stood on Nokia Lumia 920. But these issues makes me to feel that I took a wrong decision. I had spent too much money this mobile but not worth it. I need to travel 100kms to reach Nokia care. That too on working days. Please make it worth when I go next time. Else I will SWITCH TO IPHONE!!!

now my phone got freezed and not booting up...i tried hard reset everything still..its dead from d past 2 days....pls help

Why is my iphone 5 rebooting and freezing under iOS 7?

My iPhone 5 worked perfectly every day for a year. Now that I've upgraded to iOS 7 it freezes frequently and reboots itself every few hours. What is wrong and how can I fix it?

I take it you've got the original iPhone 5?
If so, I highly recommend that you switch these off in Settings:
1) WiFi
2) Bluetooth
3) Mobile Data (internet usage via 3G etc)
Don't leave them running for long periods, they'll drain your battery at an alarming rate, even with Mobile Data turned on, your battery won't last for more than 3 days!!
Mobile Data is found in 'Mobile' in settings.
Also, some Settings that will cause a fairly gradual drain are:
1) Privacy>Location services>System Services - Turn off: Location based iAds, and Location Services (uses GPS)
2) GPS - Turn off
3) Change your Brightness to the second "s" in brightness
4) iTunes and Appstore settings - turn off automatic download updates if your really desperate
5) General>background App Refresh - Turn off
Note that some apps make extensive use of internet, eg. Facebook and Twitter and such, you'll have to manage these much tighter than normal. As in, don't leave them running in the background, quit those apps, as they'll keeping using the internet (checking for updates) when not in use by the user.
After you've done these, make a note of the percentage battery at the time, and leave it in sleep mode for an hour. If it's used about 1% or none, then you're back to normal battery usage, and it's fixed it.
Let us know what happens.

Mega 180 reboot and freezing...PSU failure??

I was browsing the internet,when my screen went black and the onboard speeker started beeping.
I couldn't restart the system without a BIOS reset.All my temps are normal.
After 5 minutes the screen went black again,but no beeping this time.
BIOS reset again,and then I've checked my voltages.By the BIOS my 3.3v is only 3.23v.
Under Windows the system monitor shows only 3.15-3.18 v.
When I turn on or turn off the computer theres is a ticking sound from the PSU(from the bottom of it),which wasn't there before.
If I start a game,the system just freezes.
Is my PSU gone???
ps:I'm using the onboard graphics and sound etc.

to determine if the PSU is at fault, you can connect up a regular desktop ATX PSU. make sure the specs are the same or better.
disconnect all the power connectors from the Mega PSU, then connect the ATX PSU while it is still outside the case. note that while testing with another PSU that the LCD display won't work and you won't get any sound either.
you can run some tests for a while; if you don't get any freezing or restarts, then you know the PSU is at fault
HOWEVER, the mostly likely cause of problems in all the Megas is OVERHEATING. when PSUs get too hot, their power output can drop, causing instabilities. use a program such as Speedfan to monitor your CPU and system temps

Lumia 620 - How do I 'preview' the ringtones prior...

Greetings,
I bought a Lumia 620 yesterday and I cannot find a way of hearing the ringtones so that I can choose my preference.
Searching on 'ringtones' and 'preview' hasn't brought anything up and neither has a good read of the User Guide.
Could someone please point me in the right direction?
TIA
Solved!
Go to Solution.

had the same issues with my lumia 510, they didnt put the play button very usable, i had diifcult pressing it

Lumia 620 randomly freezes and reboots

I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.

Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone

Lumia 620 Rebooting and Freezing

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