Lumia 620 Rebooting

Just after the Lumia Black update i find my Lumia 620 rebooting every now and then

Hi, maj_sim. Welcome to the Nokia Support Discussions. Sorry to learn that. Let's try to isolate the issue by performing some troubleshooting steps:
1. Can you disable all your background tasks?
2. Have you tried to reboot the phone? Press and hold the volume down and power keys.
3. Make sure that your System apps are up-to-date: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/m-p/1640082/high...
If the above troubleshooting steps did not work, you have the option to reset it: Settings > About > Reset. Be sure to create a backup file to avoid any data loss:
http://www.windowsphone.com/en-us/how-to/wp8/basics/back-up-my-stuff

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Lumia 620 Rebooting and Freezing

My family have 4 Lumia 620's between us and all of them have been having problems with random reboots and screen freezes since the Lumia Black update. I have tried resetting them and have verified that all the apps were updated (In all 4 cases "access point" required updating as it never automatically showed an update was needed) but this has not resolved the problem.
The reboots sometimes happen when using the phone, for example in IE, and sometimes just when the phone is sitting, not being used. Freezes usually happen on the lock screen, requiring the phone to be rebooted by holding down volume and power.
On a few occassions, the phones have reset their date and time after a reboot and eventually correct it automatically.
On a couple of occassions, a reboot sometime during the night has reset the alarms causing them to be missed.
It seems to only be the Lumiz 620's that have this problem as I have a Lumia 820 and 520 which are not showing the same problem in-spite of being upgraded to Lumia Black.
My family are very frustrated with these reboots and freezes and are now considering moving to another platform. Please help as I would like them all to stick with Windows Phone for when 8.1 is released.

hi mate, sorry to hear of the problems you have been experiencing. in this case, the only option you have left is to perform a hard reset, and failing that, a visit to your nearest Nokia Care location for inspection of your handsets is mandated.

Lumia 620 randomly freezes and reboots

I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.

Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone

Lumia 620: bluetooth problems since Black update

My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Nokia lumia 620 second simcard

hello, i got a second simcard for my nokia lumia 620. as i understand it, it should work dual simcards. i would love to use my second simcard now (i'm abroad and got a local one) - it fits but i don't know how to use it. and i can't find anything in the handbook regarding this. how do i adjust my phone settings? after rebooting the phone it still asks for my pin lock for my standard card (even if only the new card is in the phone). and when i try to connect to the cards according phone network it says "not valid". so the phone does find the network and the card is in the phone, but i can't connect (access the new second simcard). anyone?
i would be very thankful for your help with this!

As far as I know Lumia 620 is single sim device. There is no dual SIM Lumia 620. May be you have inserted you secound sim card into memory card reader?
Or are you talking about Lumia 630? This is availible as dual sim.

Amber update error 8018830f on Lumia 620

My Lumia 620 has an avalaible amber update, but it seems that my lumia can open the update after it was downloaded.
I get the error message 8018830f - the download is downloaded, but the device can NOT open it.
Can someone help me or give me some advice what I should do?
(I tried to reboot my phone to factory settings, but i still get the error message)
Solved!
Go to Solution.

Hi Guys,
Try the following steps:
1. Go to Settings > Language+region.
2. Tap the Phone language.
3. Select a new language (Make sure that you're familiar with the language).
4. Download the language pack and then restart the phone.
5. After that, retry to update your phone by going to Settings > Phone updates.
Let us know the outcome.

Nokia Lumia 620 will not reconnect to network auto...

If i am in a location without o2 connection for more than 4 or 5 hours, when i move to an area with good o2 coverage the phone will not reconnect automatically, continues to say "no service".I have to turn phone off and on again and re-enter pin for it to reconnect. The sim is old BT cellnet card, but works ok in my old nokia C3 phone.

Hi icepete,
Welcome to the Nokia Support Discussions!
How's your phone now? Are you still having the same network connection issue after changing the SIM card? @hpholm is correct. For network-related issues, one of the first thing to check is the SIM card's functionality. Are you using a standard micro-SIM card, or a cut-up regular one? The Lumia 620 is designed to use a standard micro-SIM card. If your operator provided you a cut up regular SIM, you can request them to give you a standard micro-SIM.
If you're already using a micro-SIM card and are still getting the same issue, try doing the following troubleshooting steps.
1. Reboot the phone by simultaneously pressing and holding the volume down and power keys until it vibrates and restarts. This won't delete anything in your phone but will restore some settings like date and time.
2. Make sure that the phone's software is updated. Check it by going to Settings > Phone update.
3. Verify if all system apps are also updated by scanning the QR codes shown at this link: Nokia Windows Phone 8 App Updates.
We'll wait for your feedback.

Lumia 620 wifi connection problem

My Lumia 620 disconnect wifi few times a day, few hours everytime, whenever I go to the wifi settings, either there are just wifi(without mine) with no signal or nothing at all. Restarting phone and router won't work

Hi sengyau,
Thank you for posting and welcome to the Nokia Support Discussions!
Does the issue only happen with a particular Wi-Fi? Is the behavior same when connecting to other Wi-Fi networks? Try rebooting the phone. Don't forget to remove and replace the battery. If you have a phone cover, remove it for a while and connect the phone to the Wi-Fi to test it. Covers may block the Wi-Fi antena from receiving signals.
You may also delete the WiFi profile saved in the phone. Go to Settings, and then Wi-Fi. Tap and hold the Wi-Fi network that's having issues, and then delete. After that, reconnect the phone to the same Wi-Fi network.
It's also recommended to keep the phone software up-to-date. Check it by going to Settings, and then Phone update.
Failing still, try to restore the original settings of the phone. Go to Settings, and then About. Hit Reset device. However, this step will erase all data stored in the phone. Kindly create a backup under Settings, and then Backup. You may also transfer your media files to the PC via USB-MTP to avoid data loss. Consider resetting as your last resort.
Hope this information helps.

Lumia 620 software upgrade issues

Hi,
My Nokia lumia 620 with windows8 was upgraded to the latest software (amber, i guess) and after this the touchscreen stopped working. The touchscreen was recently replaced.
* Is there a way to go back to the previous version of software (where the touchscreen was accessible)
* Is there a new upgrade planned to resolve the touchscreen problem.

Was the display repalced by an authorised Nokia care Centre ?
Try a Soft Reset (Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot...) and see if the problem gets resolved ..
Also confirm that all the System applications are upto date. You may use THIS application to check..
BTW there is no way to Roll Back the Firmware.

Lumia 620 MMS Problem

I have a Nokia Lumia 620 unlocked running on Vodafone Ireland, however I can't recieve any pictures via MMS.
From doing some reading Win Phone 8 is supposed to read the settings from the SIM but this obviously isnt working in my case. I tried turning data off rebooting the phone and turning data back on again but that didn't change anything either.
Doese anyone have any tips or suggestions on what else I could do ?
Thanks.

cjlim wrote:
If your sim is old I would still recommend getting a new sim because new sims will have more than just the apn settings. There are also data settings which will provide you with better and faster connections.
However, if you still with to try a manual setup, then goto Settings>Access Point>Add. Settings shouls be as follows.
Voda Live
Data Type: Default
Access Point Name: live.vodafone.com
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
Homepage: http://live.vodafone.com
Advanced/Other Settings:
Proxy Server Address: 10.24.59.100
Proxy Port: 80
Voda MMS
Access Point Name: mms.vodafone.net
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
Homepage: http://www.vodafone.ie/mms
Advanced/Other Settings:
Proxy Server Address: 10.24.59.200
Proxy Port: 80
Thanks for the help I appreciate it but I don't have all of those setting under Win Phone 8, this is what I get and me trying to fit them into what I think are the closest match.
Connection Name = Voda Live
Data Type = Default
'Internet APN'
Access Point Name = live.vodafone.com (is leaving out the http:// valid ?)
Username = dublin
Password = dublin
Proxy Address = 10.24.59.100
Proxy Port = 80
Network Type = IPv4
Authentication Type = None (only options are PAP & CHAP)
'MMS APN'
MMS Access Point Name = mms.vodafone.net
Username = dublin
Password = dublin
Proxy Address = 10.24.59.200
Proxy Port = 80
MMSC address = http://www.vodafone.ie/mms (this option is mandatory it wont let you save unless you put something in here)
Network Type = IPv4
Authentication Type = None
Still doesnt work with this in place, get the your phone doesnt support MMS open this webpage to view the image.

Lumia 620 not woking after cyan update

I did cyan update on lumia 620 , while updating it shows a sad smile and rebooted to running wheels. after 20-30 seconds its keep rebooting and the loop continues.
Future is here. where ????
help me if you can. anyway am not going to stay with nokia and wp.

Hi, vaissocial. Sorry to learn about your experience in updating your phone. Let's try to recover your phone through the following troubleshooting steps:
1. Hardware Reset
Note: All information on your phone will be deleted and anything that has not been backed up will be lost during this process. If you cannot access your phone's menu, unfortunately you will not be able to backup any data.
a. Make sure your phone is powered off.
b. Press and hold the volume down button.
c. Press the power button until the phone vibrates, then release the power button.
d. Keep the volume down button held until you see an '!' on the screen, then release the volume down button.
When the ! appears, press the following buttons in order:
volume up
volume down
power
volume down
You should see rotating gears on your screen for around 5 minute and its display will then turn blank for 30 seconds while your phone restarts. It will take several minutes for it to restart. Once it has restarted, you will need to follow the on-screen instructions and complete the initial set-up process on your phone.
2. If the issue remains, we suggest recovering your phone's software using the Nokia Software Recovery Tool. For more information, please check this link: http://www.microsoft.com/en-gb/mobile/support/faq/?action=singleTopic&topic=FA142987.
BTW, the link is from the Nokia UK website. For future reference, please refer to your local Nokia website. Keep us posted with the outcome.

Push notification error in lumia 620

There is some push notification error in my lumia 620. Hence, i cant use any IM apps. It says to reboot my phone. How do i do that? And will i loose my personal data if i do it? If yes, is there any other way out?

Rebooting your phone means to turn it off and then on again. You will not lose any data or settings if you do that.

Constant problem with store in my Lumia 620

Hi
When I open store in my Lumia 620 it shows error c00cee22.
Solved!
Go to Solution.

Hello, Vaibhav_16390. Have you already tried the suggestion given by eshiejamz? BTW, are you also using a Lumia 620? You may also try deleting the browser's history. Go to Settings > applications tab > Internet Explorer > delete history. Once done, press and hold both the volume down and the power keys for 10-15 seconds.
Let us know the outcome.

My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

Lumia 620 Rebooting

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