Lumia 620 screen crack

hello!i have lumia 620 for 2 weeks.today i changed the sim and i have to take out the back cover.when i put the cover back,the screen has a crack from one side to other and it smells a bit burnt.i have also a screen protector.it didnt fall down ever.does the guarantee can help or i have to pay?the phone works but some buttons cant be pressed.the phone is in perfect condition and it is obvious that it didnt fall down ever.
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5 weeks after buying the 620 my wife's phone shut down inexplicably and would not respond to any normal buttons, charging etc. She did not know how to soft reset, took off the back cover, removed the battery, replaced it, and in trying to put the cover back on the (gently) the screen cracked and became completely unusable (the digitizer doesn't work).
Sent back through AIO wireless for warranty at AIO's recommendation... as this is her only phone we got a pay as you go which so far has cost us $70 in usage. AIO tells me today Ingram Mobility is sending back the broken phone - physical damage is not covered under warranty - oh but screen freezes, lock ups, unresponsive phones are covered under warranty.
$200 for the phone - now busted, $70 for the temporary replacement, and now I should buy another Nokia phone??
Is there any help from nokia on these issues? Unbelievable.

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Nokia Lumia 630 screen cracked

My 3day old Lumia phone screen cracked on it's own.service centre says it is physical damage.but it is manufacturing defect.they don't understand my point at all. Very poor quality screen &utterly useless service centre.

Welcome to the gang. I got my 720 repaired at own cost from Nokia. Breakage is not covered under warranty. After that many more problems started cropping up like button malfunction etc.
When i returned to Nokia for a check up as it was under warranty. Nokia refused stating that if a screen is repaired the warranty is void. (Sent via Paragon telelinks, Thane, India) to Nokia for repair.
So think 2 times before you spend 50 % of phone cost in sreen repair.
Thanks
Naveen

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Nokia Lumia 520 screen cracked

I love my Nokia Lumia 520 but very disappointed with the thin glass on the screen. I fell over on the path and had my phone in my hand therefore when I fell over the phone screen cracked and now the touch will not work but the LCD is fine, the screen still lights up. I'm on waiting for a new screen so I can replace it myself but like I said seriously disappointed! I got this phone in June for my birthday and then one mistake it just cracked.
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Hi, josphatchoge13. To verify, those issues occured right after receiving your phone from the Nokia Care Point, is that correct? If so, did you try informing the technicians about it? By the way, are you also having issues with your SMS, MMS, mobile data connection, and voicemail? About not playing any sound, this happens regardless of what task you're doing on the phone which requires sound, right? If you have tried any troubleshooting steps, can you tell us what are they? We look forward to your reply. By the way, we're glad to see you in the forum again.

Nokia Lumia 520 - Screen Cracked, Touch Screen not...

The other day I accidentaly dropped my 520 in the street. The screen has a large thin crack from the top left corner to about the middle right of the screen. I can live with the crack, it's barely noticable, as it looks like a hair on the screen. However, the touch screen doesn't work either, which is quite a problem.
I've looked online and I have seen Screen Digitizers, which I believe are the glass screens which contain the touch technology. However, will I need to order anything else?

i have had my nokia lumia for 6 months and the screen cracked randomly in my coat pocket the other day,
as its touch screen i cannot use it at all.
I went back to carphone warehouse and they said i should contact nokia for help.
He also said the phone isnt a high end phone and doesnt have gorilla glass like the iphones.
I was a bit annoyed to hear that as i had assumed all phones had toughed glass and they recommened I just buy a new phone.
I have found a nokia care point in the area and
"It’s great when things work perfectly.
And it’s good to know you’ve got back up if they don’t.
That’s why we offer our 24 month warranty to everyone with a Nokia handset. It means you can carry on with your life without worrying about your phone.
And if something does go wrong, there’s always help at hand…" this is taken from the website "nokia care centre".
im going to see if they will fix it.
I dont think nokia should be selling them if they break randomly or soo easily.

Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
It would still ring when called(can't answer because touchscreen not activated), pressing the camera button would start the camera. I could see the af light coming on when I pressed the camera button but the screen would remain dark. I've been using soft reset to restart the phone.
This has happened 3-4 times in the last month and usually when there's an incoming notification from skype and I tap it to unlock the phone just as the screen goes dark. I'm also using battery widget on the lockscreen but have no idea if that affects anything.
It seems it might be a software problem but I was wondering if anyone else has had this problem or if it is a hardware problem that needs to be fixed. Thanks!

i am now pretty sure that it is a software issue. let me just tell you about a few scenarios where the screen is really quite slow to turn on.
sometimes i have my phone plugged in to a sound system and i use it as an mp3 player. quite regularly i have to wait up to 5 seconds till the screen turns on after pressing the button. sometimes i even have to press it another time. the weird thing is that if i unplug the 3,5mm plug while i wait for the screen turn on, it instantly comes on.strange...
most times the screen is slow to wake up after the phone hasn't been used for longer than 5 minutes. aftyerb having it turned on once, all successive clicks straight after the first one will activate the phone instantly. as if it was a bit sleepy after longer disuse.
i still havn't found any other coreelations between settings and the screen effect. maybe it's got something to do with flight mode, which i have turned on most of the time.
and maybe the upcoming lumia 620 firmware update will solve this problem anyway. who knows when that will actually be delivered though.

Lumia 720 screen cracked

Dear Nokia Support team,
couple of questions on Nokia Lumia 720
- does the screen crack after falling from 3 ft given it is made out of gorilla glass?
- can this be covered in the warranty? my device is just about 8 months old, and performing quite well, but this screen crack has not been a pleasant user experience
Look forward to hearing from you
thx

Hi, this is mainly a user to user trouble shooting forum, but employees might drop by - however there's no guarantee.
However, I can answer this for you. Gorilla glass are not crack/shatter proof. Gorilla glass are tougher against scratches, but not even scratch proof.
So with the right speed, right angle and right surface it will break when dropped.
Cracking your screen from dropping it will not be covered by warranty unfortunately. You will have to pay for a repair/screen replacement.

Lumia 620 - screen doesnt respond after update

I updated my phone today, but now the screen doesnt work anymore. I cannot put the lockscreen up (to get into the main screen), or shut it off (by sliding it down), its just NOT RESPONDING at all.
Also I see that in the lock screen in the left upper corner there is now a new sign, a sheet with a lock sign on it, does this have to do something with it? What can I do?
Please help me urgently. Is there any phone number to call to get support right now?

thats the sign: http://oi44.tinypic.com/2rqyuxu.jpg

Nokia Lumia 720 screen cracked =(

Kinda disappointed.. Thought it would be a lot tougher and it was just brand new.
Can it be fixed? Can the screen be replaced? Please someone reply, I'm really unhappy about the situation. I live in the Philippines BTW.
Solved!
Go to Solution.

Sorry to know .. But Yes, it can be fixed. Contact your local Nokia Care for more details on the cost ( as it will not be covered under warranty) as well as availability of the parts..

Lumia 620 - Over sensitive screen, is this a fault...

Hi
In certain situations the screen on my lumia 620 will turn mega sensitive. It will detect my thumb above the screen and input letters and characters I am not touching. Sometimes it will even input letters on the bottom row when my thumb is over the top row, or it will think I am long pressing- and I will get accented characters pop up as if I am holding the key.
Locking and unlocking usually solves it, but just now it did it twice In a row. Is this a fault, or just a quirk?

It is generally on the onscreen keyboard that is affected. It becomes impossible to type when it suddenly registers every movement of my thumb- as if I am dragging across the screen, when I am not. Do you imagine this to be a hardware fault?

Contacts copy lumia 620 with broken screen

Hi,
Is there any way to get contacts copied from lumia 620 if the screenclass is broken and you can´t use the phone?
What i can do is to connect it to my pc via usb. Contacts are only in the phone not in skydrive etc.

You can't access the phone details unless the phon is unlocked when you attach it to USB. Then again contacts are not available through USB either.. If you did not sync contacts to skydrive at http://people.live.com or did not use one of the many backup tools/apps available you will not have access until your screen is replaced.
When sending the phone off for repair make sure there is a clear instruction with the phone not to reset or update it.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia lumia 710 touch screen cracked.

I was walking on road &ma phone felt down from pocket and screen cracked..but its working good as before and there is no problem on display...i went to nokia care to change this they are saying it costs 4600...will it costs that much??? Or else shall i change the service centre...but i saw in net that the touch lens cost only 800.Rs....so i have an idea that i can get that touch lens and assemble my self.....pls give suggestions regarding....waiting for ur reply...pls kindly help me.....

Unfortunately upon this manufacturer's sponsored forum discussion of disassembly of devices is prohibited primarily due to warranty considerations and can only advise visiting Nokia Care facility. That said screen connectors are quite delicate and if not familiar you may complicate the issue trying to repair it yourself.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Problem with the Update Nokia Lumia 620

The update was initialized on my Nokia Lumia 620 that I bought yesterday. When it started the phone was connected to WiFi. However, after 10 minutes I thought it stuck so I put the battery out and in again. But the update started again. The WiFi was still on. I waited an hour but nothing happened so again I put the battery out and in. Later the WiFi connection was shut down and the update still going. Later I tried to put the battery out and in all over again. I left the phone for the night, it lost all the battery so I plugged the charger in it and then the update started again! I have the 3G internet purchased, so when it's not on WiFi then it should be working. So my question is if the update is really going on (since 4am, that is almost 4 hours till now) or is something wrong. How long can it take on 3G in the situation I described? Will it ever end or should I go and return it to the service for them to fix it? Please help me! It's really urgent!

Update is possible thru' WiFi only.. It may take in excess of an hour for the whole update process to complete ..so once you start it (thru' WiFi) just leave it .. Don't go on removing the battery all the time ...Keep the phone on charging when you update. Additionally you may have settings-->WiFi--advanced ..and select 'Keep WiFi on when screen times out..' .
If you still get the problem visit Nokia Care to get it updated.

Lumia 620 fails to connect to car bluetooth - coll...

My lumia 620 did initially connect to my ford focus car audi/phone successfully. However after about a week it failed to connect and I haven't been able to connect since. Defeats the object of hands-free!
Steps taken (which work with previous phones of various makes/models):
Turn bluetooth on in car
Turn on phone bluetooth connectivity
Car display finds my phone successfully and provides a PIN to enter in the phone
Phone bluetooth status says 'unable to connect to ford audio system' and times-out.
I've noticed that the 'tap to pair' message doesn't appear as it previously did and I can't find anywhere else to look for bluetooth settings.
A colleague who has an identical phone can successfully connect - it does show the 'tap to pair' message.
I have updated the ford audio system software and checked the other phone connects ok. I have also tried removing the phone battery several times but still no joy.
Help please - thanks

Hi Roshanrims,
Thank you for reaching out to us. Let's go with the connectivity issue first. Are you getting the same issue when you connect your phone to another PC? To further isolate the issue, you can try other troubleshooting steps found on the below link:
• The cable connection to my computer does not work
Note: The link is intended for the Philippines. Let us know your location so we can give you the correct link.
As for the Project My Screen, see this: Project my phone screen to a TV or PC.
We look forward to your reply.

Nokia Lumia 620 won't start up

Hello everyone!
I'm writing you this because i have a problem with my Nokia Lumia 620.
Here's the story: I received the phone from italy as a gift, the phone wasn't new because my relatives actually bought the phone for them but they didn't like it because they had to create a microsoft account to import their contacts from sim, so they sent the phone to me.
When i received it, it was like brand new, out of the box, with stikers and all.
I made a reset, a microsoft account, then imported my contacts, installed some apps, played a lot with the phone untill i drained allmost all the batery(some battery low warnings appeared) but went to recharge it before it shut off, after this i went to sleep. I was woken up in the middle of the night because the phone started to vibrate, i went to see what was happening and when i tried to unlock the phone using the side buton i got no response because the phone was shut down. This is were all the trouble started, i realised there is a problem because when i started charging the battery, the phone was still on and there wasnt any way the phone couldve run out battery. I pressed the unlock button longer to turn on the phone, no luck, the on response was a slight vibration and a glimpse of white screen.The vibration and glimpse appear when i have the at charging battery, if i pulld out the charger it wont respond to any comand. Because the phone was bought from another country, i cant go to a nokia store here, beacause the warranty is not valid.
From what i found on the internet the problem should be the motherboard, mainboard, etc.
What should i do? Sending the phone to italy is out of the question.
Sorry for the bad english, is not my first language, neither is italian.

take a look at this
http://www.nokia.com/ie-en/support/product/lumia620/troubleshooting/
if the battery is completely dead, just keep the phone connected to the charger, and wait about 30 mins before trying to turn it on
and fyi, if the charger is not powerful enough, lumia phones can drain the battery even if it's connected to the charger
also dont forget to take a look at this:
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-information-and-Tips-for-Lumia-820-and-920/td-p/...
The silence will fall

Lumia 620 screen crack

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