Lumia 620 - screen doesnt respond after update

I updated my phone today, but now the screen doesnt work anymore. I cannot put the lockscreen up (to get into the main screen), or shut it off (by sliding it down), its just NOT RESPONDING at all.
Also I see that in the lock screen in the left upper corner there is now a new sign, a sheet with a lock sign on it, does this have to do something with it? What can I do?
Please help me urgently. Is there any phone number to call to get support right now?

thats the sign: http://oi44.tinypic.com/2rqyuxu.jpg

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My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

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Thank you for the advice Randy. Very helpful of you to jump in with a post that adds so much value for the OP.
A bit of advice for you as a new user. Please refrain from making assumptions and using hyperbole. Both get in the way of providing useful support. Not "everyone" has tried the basics, let alone know what they are. That's why they're here. These first steps in troubleshooting often fix the issue being asked. If this thread doesn't answer your question, move on and find one that does. Feel free to skip the thousands that advise a reset.

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My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
It would still ring when called(can't answer because touchscreen not activated), pressing the camera button would start the camera. I could see the af light coming on when I pressed the camera button but the screen would remain dark. I've been using soft reset to restart the phone.
This has happened 3-4 times in the last month and usually when there's an incoming notification from skype and I tap it to unlock the phone just as the screen goes dark. I'm also using battery widget on the lockscreen but have no idea if that affects anything.
It seems it might be a software problem but I was wondering if anyone else has had this problem or if it is a hardware problem that needs to be fixed. Thanks!

i am now pretty sure that it is a software issue. let me just tell you about a few scenarios where the screen is really quite slow to turn on.
sometimes i have my phone plugged in to a sound system and i use it as an mp3 player. quite regularly i have to wait up to 5 seconds till the screen turns on after pressing the button. sometimes i even have to press it another time. the weird thing is that if i unplug the 3,5mm plug while i wait for the screen turn on, it instantly comes on.strange...
most times the screen is slow to wake up after the phone hasn't been used for longer than 5 minutes. aftyerb having it turned on once, all successive clicks straight after the first one will activate the phone instantly. as if it was a bit sleepy after longer disuse.
i still havn't found any other coreelations between settings and the screen effect. maybe it's got something to do with flight mode, which i have turned on most of the time.
and maybe the upcoming lumia 620 firmware update will solve this problem anyway. who knows when that will actually be delivered though.

Lumia 620 screen crack

hello!i have lumia 620 for 2 weeks.today i changed the sim and i have to take out the back cover.when i put the cover back,the screen has a crack from one side to other and it smells a bit burnt.i have also a screen protector.it didnt fall down ever.does the guarantee can help or i have to pay?the phone works but some buttons cant be pressed.the phone is in perfect condition and it is obvious that it didnt fall down ever.
Solved!
Go to Solution.

5 weeks after buying the 620 my wife's phone shut down inexplicably and would not respond to any normal buttons, charging etc. She did not know how to soft reset, took off the back cover, removed the battery, replaced it, and in trying to put the cover back on the (gently) the screen cracked and became completely unusable (the digitizer doesn't work).
Sent back through AIO wireless for warranty at AIO's recommendation... as this is her only phone we got a pay as you go which so far has cost us $70 in usage. AIO tells me today Ingram Mobility is sending back the broken phone - physical damage is not covered under warranty - oh but screen freezes, lock ups, unresponsive phones are covered under warranty.
$200 for the phone - now busted, $70 for the temporary replacement, and now I should buy another Nokia phone??
Is there any help from nokia on these issues? Unbelievable.

Lumia 1520 Battery Discharge Issue After Updating ...

After updating to Denim, my Nokia Lumia 1520 started to experience the following symptoms:
Phone charges to 100%, I disconnect and use an app like Instagram BETA, Internet Explorer, Lumia Camera, or any game--after no more than 5 minutes of use, the phone gives a "Critical Low Battery" alert and shuts down. If I try to restart phone immediately, it makes it to the AT&T splash screen or lockscreen and then same battery message appears and shuts down. If I wait 10-15 minutes after the shutdown to restart phone (without recharging) the phone will stay on, but battery level will report to be in the low 20s or 10s (whereas no more than 20 minutes ago, it was 100%).
When phone is at 100% battery: I take 2-5 photos or record mere seconds of video and I get the same "Critical Low Battery" alert. Upon restarting, some of the photos or video are nonexistent or corrupt files and battery level is reported at 2-5%.
However, if my phone is plugged in to charger, none of these "Critical Low Battery" alerts come up and I am able to use phone as usual. Considering that I cannot take a vacation and capture nature's beauty with an AC adapter always connected, this is a serious drawback.
Steps I've Taken:
Soft-reset
Full factory-reset
Moved all apps off microSD card (this improved situation maybe 5%)
Disabled almost all background app use in Battery Saver
Replaced microSD card when I thought this was a memory write/read issue
Installed "Battery" app to monitor battery use. After 750 data points were logged, my average battery life is reported at "16 minutes," which sounds about right.
My warranty should be expired since I purchased the phone December 2013, so I'm checking in here if anybody has had any luck with battery replacements or with a solution to this issue? At the same time, this issue arose strictly after updating to Denim and I've seen other users report this EXACT scenario. Is there any hope for Lumia 1520 users on this?
Other reported cases:
Battery Issue after Denim update: http://forums.windowscentral.com/nokia-lumia-1520/347112-battery-issue-after-denim-update.html
Battery critically low and shutdown: http://forums.windowscentral.com/nokia-lumia-1520/342343-battery-critically-low-shutdown.html

Hi albertico, TeJazz, and Samgh. Welcome to the Microsoft Mobile Community. We understand your situation and in response to this issue, we suggest that you perform the suggestions in the photo attached. If the issue persists, we recommend recovering your phone's software using the Windows Phone Recovery Tool. This link will work regardless of your location. If the same thing happens, it's best to take your phone to the nearest Care Point in your area for evaluation. Backup first to avoid data loss.
Attachments:
Battery drains fast.JPG ‏147 KB

Lumia 620 - screen doesnt respond after update

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