Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
It would still ring when called(can't answer because touchscreen not activated), pressing the camera button would start the camera. I could see the af light coming on when I pressed the camera button but the screen would remain dark. I've been using soft reset to restart the phone.
This has happened 3-4 times in the last month and usually when there's an incoming notification from skype and I tap it to unlock the phone just as the screen goes dark. I'm also using battery widget on the lockscreen but have no idea if that affects anything.
It seems it might be a software problem but I was wondering if anyone else has had this problem or if it is a hardware problem that needs to be fixed. Thanks!

i am now pretty sure that it is a software issue. let me just tell you about a few scenarios where the screen is really quite slow to turn on.
sometimes i have my phone plugged in to a sound system and i use it as an mp3 player. quite regularly i have to wait up to 5 seconds till the screen turns on after pressing the button. sometimes i even have to press it another time. the weird thing is that if i unplug the 3,5mm plug while i wait for the screen turn on, it instantly comes on.strange...
most times the screen is slow to wake up after the phone hasn't been used for longer than 5 minutes. aftyerb having it turned on once, all successive clicks straight after the first one will activate the phone instantly. as if it was a bit sleepy after longer disuse.
i still havn't found any other coreelations between settings and the screen effect. maybe it's got something to do with flight mode, which i have turned on most of the time.
and maybe the upcoming lumia 620 firmware update will solve this problem anyway. who knows when that will actually be delivered though.

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Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Lumia 620: bluetooth problems since Black update

My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 Software Problems (Opening Settings and ...

I've just bought a new unlocked lumia 620 and its great. APART from the fact that I cant open settings. After completing the initial setup, I cant open settings, and when I shut down the phone, it gets stuck on the goodbye screen and I have to take the battery out! Any ideas?

Hi, just my dother get 620 as well and same problems, all others working well but when try to open setups, it will show empty screen and then coome back basic view.
when switch off , goodbye text will keep on screen long long time and need to open phone and take battery away and put it back, after that when swithc phone on again , same problem....
So looks that there is some kind of problem with SW, same problems as earlier with Symbian phones, HW is ok, but software never.......
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Lumia 620 Music problem with wired headset

Sometimes when I start listen music with my Lumia 620 using WH-208 headset (great price/quality ratio),music is only heard from left earpiece. Then I switch power off/on and it plays normally. This has happeded before and after Amber update.

Seen that happen on 925 as well. Restart fixed it, my 925 came with Amber pre-installed, not sure if it is some bug.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Lumia 620 compass problem

Hi,
there is something I dont understand, I get Nokia Lumia 620 and was abble to use compass until two week ago when I get message Device does not support compass. Did I disable something or what happened I dont understand.
Please let me know if there is solution and explanation.
Thanks.

Try a device reset and ig this will not work return the device to your retailer for service. If the last it will be reset anyway so no harm in trying.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 620 resetting problem

i reset my lumia 620 but its two days now the two stearing wheels continue on running and i cant use my phone as of now. please i need your help. i dont know what should i do.

Hi, andrea143. Is the screen of your device still displaying the spinning gears? If yes, please refer to the below link for the fixes you can try to resolve this:
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA141347
You may consider performing the steps 2-3 times if the first attempt doesn't seem to help. Please let us know if this resolved the issue or not.

Lumia 620 screen crack

hello!i have lumia 620 for 2 weeks.today i changed the sim and i have to take out the back cover.when i put the cover back,the screen has a crack from one side to other and it smells a bit burnt.i have also a screen protector.it didnt fall down ever.does the guarantee can help or i have to pay?the phone works but some buttons cant be pressed.the phone is in perfect condition and it is obvious that it didnt fall down ever.
Solved!
Go to Solution.

5 weeks after buying the 620 my wife's phone shut down inexplicably and would not respond to any normal buttons, charging etc. She did not know how to soft reset, took off the back cover, removed the battery, replaced it, and in trying to put the cover back on the (gently) the screen cracked and became completely unusable (the digitizer doesn't work).
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Lumia 720 Screen problem

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Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
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Lumia 620 motherboard problem

Hi,
My My nokia lumia 620 was spread with rain water, i have drained it. It was working next 2 days and next day suddenly it stopped displaying/booting/getting on. Gave for Service now they are telling mother board is gone and it cannot be repaired.
Can anybody suggest what should i do with this phone, i have bought it for 15K. Is motherboard replacable ?
Can i sell/exchange/Repair somewhere?

It's not the way how you treat your phone either. No mobile handset producer will treat you any different if you have water damage to your handset. Without knowing the exact details of your case I would guess that your handset has been evaluated as BER = beyond economical repair, i.e. the repair will cost more than a new handset.

Lumia 620 - Vibration Problem

Hey there,
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cjlim wrote:
If your sim is old I would still recommend getting a new sim because new sims will have more than just the apn settings. There are also data settings which will provide you with better and faster connections.
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Voda Live
Data Type: Default
Access Point Name: live.vodafone.com
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
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Proxy Port: 80
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Access Point Name: mms.vodafone.net
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Password: dublin
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Proxy Port: 80
Thanks for the help I appreciate it but I don't have all of those setting under Win Phone 8, this is what I get and me trying to fit them into what I think are the closest match.
Connection Name = Voda Live
Data Type = Default
'Internet APN'
Access Point Name = live.vodafone.com (is leaving out the http:// valid ?)
Username = dublin
Password = dublin
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Network Type = IPv4
Authentication Type = None (only options are PAP & CHAP)
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MMS Access Point Name = mms.vodafone.net
Username = dublin
Password = dublin
Proxy Address = 10.24.59.200
Proxy Port = 80
MMSC address = http://www.vodafone.ie/mms (this option is mandatory it wont let you save unless you put something in here)
Network Type = IPv4
Authentication Type = None
Still doesnt work with this in place, get the your phone doesnt support MMS open this webpage to view the image.

Lumia 1320 screen problem

Hi
i just bought a lumia 1320, this happened to me 5 or 6 time in one day and didn't happen again
when i unlocked the screen the screen was columns of colors and the colors were changing, and each time i reset the phone and screen was ok!
while the screen was like that i took a screenshot and it was my home screen and even the glance was ok but the screen was bad
what was the problem and how can i fix it ?!
thank you all
Solved!
Go to Solution.

Hi, Saymukh.
We completely understand your situation. This issue is still occuring on your phone, is that correct? The latest software released for a Lumia 1320 in India is Lumia Cyan. Can you confirm that the said software has been installed on your phone? Go to Settings> extras+info to check. For your system apps, go to Store> ...> downloads and see if there's pending updates.
If your have confirmed that your phone's software and system apps are up-to-date, try using the Nokia Software Recovery Tool and see if it will make a difference. See: http://www.microsoft.com/en-in/mobile/support/product/lumia1320/faq/?action=singleTopic&topic=FA1429.... Make sure that you back up your personal files to avoid data loss.
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Nokia Lumia 720 Screen Problem

Hi,
My 720 Lumia keeps blacking out randomly from hours on end before the screen is back up and runnign again. During this time though the phone is still on and I get texts and calls ook, but the screen is still not on. I tried the restart method to reboot the phone but ut didn't work. I can hit the lock key and the home, search and back buttons will still light up.
I've not a clue what is wrong with it. Any ideas?
Sláinte,
Pendtoni93

Hi, Pendtoni93. Are you still having this issue? When you said 'restart method', did you press and hold the volume down and power keys together until the phone vibrates and starts up?
Is the software of the phone updated? What's the current Firmware Revision number of the phone? Is 'Lumia Black' displayed under Settings > Extras+Info? How about the system apps? http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
If no, please go to Settings > Phone Update to manually check for it. Ensure that the internet connection is active. Verify this by searching via Bing or browsing via Internet Explorer of the phone.

Lumia 620 - screen doesnt respond after update

I updated my phone today, but now the screen doesnt work anymore. I cannot put the lockscreen up (to get into the main screen), or shut it off (by sliding it down), its just NOT RESPONDING at all.
Also I see that in the lock screen in the left upper corner there is now a new sign, a sheet with a lock sign on it, does this have to do something with it? What can I do?
Please help me urgently. Is there any phone number to call to get support right now?

thats the sign: http://oi44.tinypic.com/2rqyuxu.jpg

Lumia 620 screen problem.

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