Lumia 620 Software Problems (Opening Settings and ...

I've just bought a new unlocked lumia 620 and its great. APART from the fact that I cant open settings. After completing the initial setup, I cant open settings, and when I shut down the phone, it gets stuck on the goodbye screen and I have to take the battery out! Any ideas?

Hi, just my dother get 620 as well and same problems, all others working well but when try to open setups, it will show empty screen and then coome back basic view.
when switch off , goodbye text will keep on screen long long time and need to open phone and take battery away and put it back, after that when swithc phone on again , same problem....
So looks that there is some kind of problem with SW, same problems as earlier with Symbian phones, HW is ok, but software never.......
Do i need send this back for retailer or contact to Nokia service and they will flash it again?

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Can't open Safari. I get "Can't find server". I get NCSW21 in my address bar. I am using AirPort and have a strong internet signal. I have no problem opening Firefox and surfing the web. Need help. Thanks

Hi Professor66,
I have a couple of suggestions for you regarding this issue. Here are two links to users who have posted similar questions to yours and have found their answers in the responses to their posts:
Safari hangs when loading web pages. | Apple Support Communities
https://discussions.apple.com/thread/3784708
Safari loading blank pages | Apple Support Communities
https://discussions.apple.com/thread/3899912
I would suggest that you first follow the troubleshooting that the OP did in the second link, which is to test in a new user account to see if the behavior is consistent. If it is, you may need to address the issue at a software level by re-installing Safari. More information on this process can be found in the following article:
OS X Mavericks: Reinstall apps that came with your Mac
http://support.apple.com/kb/PH14193
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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Sounds like you somehow got the mac version.
Download the windows 6.7 camera raw update from this link:
Adobe - Photoshop : For Windows : Camera Raw 6.7 Update

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Working for last couple years. Can't open to
Write in word, or check current word documents.

It always help to list the computer model #, current OS, and the verison of MS Office presently being used.
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
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Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
It would still ring when called(can't answer because touchscreen not activated), pressing the camera button would start the camera. I could see the af light coming on when I pressed the camera button but the screen would remain dark. I've been using soft reset to restart the phone.
This has happened 3-4 times in the last month and usually when there's an incoming notification from skype and I tap it to unlock the phone just as the screen goes dark. I'm also using battery widget on the lockscreen but have no idea if that affects anything.
It seems it might be a software problem but I was wondering if anyone else has had this problem or if it is a hardware problem that needs to be fixed. Thanks!

i am now pretty sure that it is a software issue. let me just tell you about a few scenarios where the screen is really quite slow to turn on.
sometimes i have my phone plugged in to a sound system and i use it as an mp3 player. quite regularly i have to wait up to 5 seconds till the screen turns on after pressing the button. sometimes i even have to press it another time. the weird thing is that if i unplug the 3,5mm plug while i wait for the screen turn on, it instantly comes on.strange...
most times the screen is slow to wake up after the phone hasn't been used for longer than 5 minutes. aftyerb having it turned on once, all successive clicks straight after the first one will activate the phone instantly. as if it was a bit sleepy after longer disuse.
i still havn't found any other coreelations between settings and the screen effect. maybe it's got something to do with flight mode, which i have turned on most of the time.
and maybe the upcoming lumia 620 firmware update will solve this problem anyway. who knows when that will actually be delivered though.

Lumia 620: bluetooth problems since Black update

My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 software upgrade issues

Hi,
My Nokia lumia 620 with windows8 was upgraded to the latest software (amber, i guess) and after this the touchscreen stopped working. The touchscreen was recently replaced.
* Is there a way to go back to the previous version of software (where the touchscreen was accessible)
* Is there a new upgrade planned to resolve the touchscreen problem.

Was the display repalced by an authorised Nokia care Centre ?
Try a Soft Reset (Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot...) and see if the problem gets resolved ..
Also confirm that all the System applications are upto date. You may use THIS application to check..
BTW there is no way to Roll Back the Firmware.

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I have a Nokia Lumia 620 unlocked running on Vodafone Ireland, however I can't recieve any pictures via MMS.
From doing some reading Win Phone 8 is supposed to read the settings from the SIM but this obviously isnt working in my case. I tried turning data off rebooting the phone and turning data back on again but that didn't change anything either.
Doese anyone have any tips or suggestions on what else I could do ?
Thanks.

cjlim wrote:
If your sim is old I would still recommend getting a new sim because new sims will have more than just the apn settings. There are also data settings which will provide you with better and faster connections.
However, if you still with to try a manual setup, then goto Settings>Access Point>Add. Settings shouls be as follows.
Voda Live
Data Type: Default
Access Point Name: live.vodafone.com
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
Homepage: http://live.vodafone.com
Advanced/Other Settings:
Proxy Server Address: 10.24.59.100
Proxy Port: 80
Voda MMS
Access Point Name: mms.vodafone.net
User Name: dublin
Password: dublin
Authentication: Normal
DNS: Automatic / Blank
Homepage: http://www.vodafone.ie/mms
Advanced/Other Settings:
Proxy Server Address: 10.24.59.200
Proxy Port: 80
Thanks for the help I appreciate it but I don't have all of those setting under Win Phone 8, this is what I get and me trying to fit them into what I think are the closest match.
Connection Name = Voda Live
Data Type = Default
'Internet APN'
Access Point Name = live.vodafone.com (is leaving out the http:// valid ?)
Username = dublin
Password = dublin
Proxy Address = 10.24.59.100
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Network Type = IPv4
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'MMS APN'
MMS Access Point Name = mms.vodafone.net
Username = dublin
Password = dublin
Proxy Address = 10.24.59.200
Proxy Port = 80
MMSC address = http://www.vodafone.ie/mms (this option is mandatory it wont let you save unless you put something in here)
Network Type = IPv4
Authentication Type = None
Still doesnt work with this in place, get the your phone doesnt support MMS open this webpage to view the image.

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Seen that happen on 925 as well. Restart fixed it, my 925 came with Amber pre-installed, not sure if it is some bug.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

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Hi,
there is something I dont understand, I get Nokia Lumia 620 and was abble to use compass until two week ago when I get message Device does not support compass. Did I disable something or what happened I dont understand.
Please let me know if there is solution and explanation.
Thanks.

Try a device reset and ig this will not work return the device to your retailer for service. If the last it will be reset anyway so no harm in trying.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Hey there,
I just bought a lumia 620 last week and updated to Amber in last 3 days. Yesterday, accidently I found out that my vibration stopped working! It was working on morning, but from the evening it stopped for no reason!
Now my phone doesn't vibrate at all! I'd installed a hardware test app too, it doesn't vibrate there too....Already done soft reset, no luck! Since I don't like to give to Nokia Care service (because the support in here is rubbish), is there any way to fix this? Is there any firmware update for this?
Thanks

There is no firmware update fix for this because it is specific to your phone. Perhaps something went wrong with the update. I would suggest you consider a full reset before heading to Nokia Care. You can do this from Settings>About>reset your phone . Remember to backup your data before doing this.

Problems opening CS5 and Elements 7

I have both Photoshop CS5 and Elements 7 on my laptop, which uses OS Windows 7 64-bit. Recently I was trying to use CS5 and it keeps freezing on me and giving me an "Adobe Photoshop CS5 has stopped working" error. Since CS5 wouldn't work, I tried switching to Elements 7. When I double-clicked the icon, I got nothing but the swirly blue 'wait' circle. It won't open at all unless I try to open a PSD file, then the editor screen pops up for just a moment and I get another "has stopped working" error. The only thing I've recently installed was an Intuous 5 tablet. Thinking that might be the problem, I tried uninstalling it but not only does the problem still persist, I can't re-install my new tablet because the installation software uses Adobe Projector and I get a, wait for it, "Adobe Projecter has stopped working" error. All my other programs are working fine, it's only the Adobe programs that keep giving me errors. I've tried restarting the computer and uninstalling and re-installing Photoshop. My system is fully updated, as are both programs. The error I get in the event log is this:
"Faulting application name: PhotoshopElementsEditor.exe, version: 7.0.0.0, time stamp: 0x48cff252
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
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I have looked at the answers to other questions of this nature and I'm sorry, but I fail to see how this is *not* Photoshop. Even the link you posted above says that if it only happens with a single program then it's probably that program. Every non-Adobe program on my computer works fine. Therefore, according to your own link, the Adobe programs are the issue. And either way, if the Adobe programs are all that are effected, then I question why Adobe programs are such frail hothouse flowers that they and only they are effected by these errors, yet Adobe sees no reason to attempt to fix their programs so these errors don't occur. Excuse me if I sound rude, but this just seems like a lame attempt by Adobe to "pass the buck," so to speak, by claiming that errors that effect their products (and *only* their products*) are the fault of something not theirs.

Lumia 620 motherboard problem

Hi,
My My nokia lumia 620 was spread with rain water, i have drained it. It was working next 2 days and next day suddenly it stopped displaying/booting/getting on. Gave for Service now they are telling mother board is gone and it cannot be repaired.
Can anybody suggest what should i do with this phone, i have bought it for 15K. Is motherboard replacable ?
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It's not the way how you treat your phone either. No mobile handset producer will treat you any different if you have water damage to your handset. Without knowing the exact details of your case I would guess that your handset has been evaluated as BER = beyond economical repair, i.e. the repair will cost more than a new handset.

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i reset my lumia 620 but its two days now the two stearing wheels continue on running and i cant use my phone as of now. please i need your help. i dont know what should i do.

Hi, andrea143. Is the screen of your device still displaying the spinning gears? If yes, please refer to the below link for the fixes you can try to resolve this:
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA141347
You may consider performing the steps 2-3 times if the first attempt doesn't seem to help. Please let us know if this resolved the issue or not.

Lumia 620 Software Problems (Opening Settings and ...

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