Lumia 620 touch buttons freeze

Hello, I have recently got a Lumia 620. I've noticed when I swipe down and my finger leaves the bottom boundary of the screen, passing over the touch butons (back, start, search), these butons freeze and become inaccesible until I touch the screen again.
Is my phone faulty? It doesn't happen on my previous phone, an HTC HD7.
(Other than that, I am really impressed with the 620!)
Solved!
Go to Solution.

It's normal behaviour on that model to prevent accidental presses of the buttons. It detects your finger has left the screen and moved on to the buttons in one motion so disables them. I believe they have done this due to the smaller size of the device and closeness of buttons to the screen. They may tweak the behaviour in future updates.

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Lumia 620 Rebooting and Freezing

My family have 4 Lumia 620's between us and all of them have been having problems with random reboots and screen freezes since the Lumia Black update. I have tried resetting them and have verified that all the apps were updated (In all 4 cases "access point" required updating as it never automatically showed an update was needed) but this has not resolved the problem.
The reboots sometimes happen when using the phone, for example in IE, and sometimes just when the phone is sitting, not being used. Freezes usually happen on the lock screen, requiring the phone to be rebooted by holding down volume and power.
On a few occassions, the phones have reset their date and time after a reboot and eventually correct it automatically.
On a couple of occassions, a reboot sometime during the night has reset the alarms causing them to be missed.
It seems to only be the Lumiz 620's that have this problem as I have a Lumia 820 and 520 which are not showing the same problem in-spite of being upgraded to Lumia Black.
My family are very frustrated with these reboots and freezes and are now considering moving to another platform. Please help as I would like them all to stick with Windows Phone for when 8.1 is released.

hi mate, sorry to hear of the problems you have been experiencing. in this case, the only option you have left is to perform a hard reset, and failing that, a visit to your nearest Nokia Care location for inspection of your handsets is mandated.

Lumia 620 lock button not working

Hi there, new to posting,
had my 620 about 6 months now (2nd hand) and recently the middle button on the side to lock has got less and less responsive. Even if i take the back cover off and expose the buttons themselves i still have to hold down the screen down quite hard and press to lock, the other buttons on the side still respond perfectly. Is this a problem that can be repaired in a shop or Nokia centre?
Many thanks X

Yes it will be needed to be sent to an official nokia care centre.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 620 power button

I passed my 620 on to another family member some months ago, I've just been informed that the power button has stopped working. They say that with the back cover removed the button does not 'click' like the others around it.
Any chance it could be an Operating System glitch that a phone reset (After backing up of course) might cure? Given the non clickyness reported above I fear its much more likely to be hardware related.
Any advice appreciated.
Thanks.

Hi tullyhubbert,
Before you consider resetting or bringing your phone to the nearest Care Point, you can try the workaround given on the below link for further isolation of the concern:
• Side keys do not work in my phone
In the event that the workaround did not help, you can check Care Point to know the nearest Care Points near you or book an online repair via this link: Send for repair.
Note: Any physical or liquid damage will invalidate the phone's warranty and sending the phone for repair deletes all the information saved on it. Back up your files to avoid data loss.
Hope this helps.
Hi zankar,
Did something happen to the phone prior to this? You can also try the resolution found on the previously given link. By the way, have you tried bringing it to another Care Point? Is the resolution the same?
We look forward to your reply.

Nokia Lumia 620 Cam button.

Well,My Camera button on my lumia isn't working so any help?what can be done? please help !

Try this,
Go to settings, application>>photos+camera,
Change the default camera app to Nokia Camera or vice versa.
If this doesn't work reset the camera in the same page.
Hope this helps.
-------------------If this post helped you, click on accept as solution.------------------
-----------------------------Appreciate by clicking on white star.----------------------------

Nokia Lumia 620 Volume button not working,

Well, first of all after i bought this mobile the camera button stopped working(not fixed till now) and now the freaking volume button ain't working without a **bleep**ing reason.. And don't say the cover is damaged its not also don't say stupid things like restart the phone because OBVIOUSLY THAT'S WON'T WORKING OR WON'T HELP.. YES I'M COMPLAINING its not the first time that I open this forum and ask about a problem and in the end tada I don't get any **bleep** nothing of your solutions works really bad altitude from Nokia as its a new phones company can you test the freaking phones before giving it to shops?.. I need an answer and i did nothing so that stop working it stopped suddenly without a reason.. answer me asap,

I was going to take it to Nokia care but duh? Should the button stop working suddenly? Without anything wrong also the same with the camera button also I'm not the first one to have this problem right? Then its not our problem but its Nokia's I thought there's another solution, but yeah I'm making angry posts can you just make good products? I see all the people complaint about that button **bleep**, you better not talk while maybe the problem from th company.

Nokia Lumia 620 Product Fault

Hi,
I have a Nokia Lumia 620 that I brought in early Februrary from Expansys and a month later it got a broken power button. First I sent it to the Nokia service center in Canada and they said that it wasn't from Canada and they could not repair it. I can understand this. Then I sent it to Expansys USA and they had the phone for a bit and then they sent it to China. I am about to recive the phone and the power button has not been repaired because it has been demmed user damage. This is a product fault, look how many people have a broken button with the Nokia Lumia 620:
http://discussions.nokia.com/t5/Nokia-Lumia/620-side-buttons-not-working/td-p/1962312
http://discussions.nokia.com/t5/Nokia-Lumia/My-Nokia-lumia-620-top-volume-button-got-faulty-I-can-t-...
http://hissingkitty.com/complaints/nokia-lumia-620-poor-quality-of-unlock-lock-button/
http://forums.wpcentral.com/nokia-lumia-620/224327-lumia-620-power-button-broke.html
http://forums.wpcentral.com/nokia-lumia-620/237118-broken-camera-button.html
http://forums.wpcentral.com/nokia-lumia-620/225934-broken-volume-button.html
What an excellent way to gain market share and to treat an app developper.

But what is NOKIA doing about it?????? This is absolutely terrible . Now I'm finding this out myself. So glad I also have iPhone. After having been so happy. But now after 10 months its falling apart

My lumia 620 keypad is not working

hi !
i bought lumia 620 ,its amazing according to my needs , for last one month its working fine but now suddenly its touchpad stoped working , not droped nor any damage . not sure what happend to it , anyone help to sortout this issue

anyone help me please , i posted this question in some other site ( here http://www.forum.shaarpmind.com/showthread.php/385422-Lumia-620-touch-pad-Problem ) and they assited me to hardrest my lumia 620 now guyes please you let me know , is this a valid way ? if i do this hardrest will my cell phone warrenty be void or not ? thanks in advance for your help .

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Lumia 620 lockscreen freezes

Hi for the past week my Lumia 620 freezes alot and I hate it. What happens is when I press the unlock button then slide up the lockscreen I instantly get the "black resume screen" and it get stuck there and won't continue to the apps screen.

Hi, rjoshi007. How often do you experience this? What fixes have you tried to possibly resolve this? Is the software of the phone as well as the system apps all up-to-date?
Is 'Lumia Amber' or 'Lumia Black' displayed under Settings > Extras+Info? What's the current Firmware Revision number of the device?

Volume Button Not Working on Lumia 620

Today my volume rocker switch on my Nokia Lumia 620 stopped working suddenly. It was dropped a couple times today as I was at a concert and people rushed past.
The volume switch feels spongy when pushed in and only adjusts the volume when pushed down painfully hard. But it happens with both my covers, so I'm maybe wondering if it's an internal hardware issue? When the cover is off, the two small buttons can be pushed down easily, it's just the rocker switch on the covers that don't work. Anyone know what is going on with it? Sent from my 620.

Hi, Mozilla. Just to clarify, you've tried 2 different back covers on your Lumia 620 and you still experience difficulty pressing your volume keys, right? Only the technicians can confirm if there was an impact on the internal hardware of the phone. Saying this, we suggest taking the phone to a Nokia Care Point for an evaluation and repair: Nokia Support. Please note that the repair process may delete your personal data, so it is best to create a backup file: Back up my stuff.

Lumia 620 buttons failure

First of all,
I am **bleep** right now!
My phone (lumia 620) is only 6-7 months old and I am getting sick of it.
After a month the problems started. He crashed sometimes without a reason, the screen did weard things, etc
And now I had it. My lower volume button is broken. My sound is now standing on 10/30, I use this phone as alarm and thats pretty load. I also use it as a mp3 but I cang lower the volume. I already checked if there wasnt just some dust between the buttons by opening the case, but it didn't helped at all!
7 months!!
I see a lot of users have the same problem and the only thing you guys say to us is: "Go to the nearest nokia repair center."
Maybe something is going wrong in the production process?!
My phone only fell once 2 months ago, the only thing he had was some scratches on the case, but it worked fine until now. So dont say its my own fault.
I am really angry and I think I won't gonna buy another lumia.
A friend of my bought also a lumia and after 2 months his start button was jammed!
You guys better fix this problem fast!
Cheers

We're sorry to hear this. However, the best option to get the phone fixed is what you have mentioned in your post and that is to bring the phone to the Care Center for assessment.

Power button on my lumia 620 is quite stiff

Hello!! =]
So, what os happening isn't exactly a problem...
The thing is that the power button of my Lumia 620 is kinda stiff... It works, but I have to put some considerable pressure on it, and it's just the power button.
Is it normal?
Thanks for the help!!!

Hi harukoraharu,
Welcome to the forum!
Did something happen to your Lumia 620 prior to this issue? If removing and re-placing the back cover and the battery didn't work, we suggest visiting the Nokia Care Point to have the phone evaluated. This will help verify if the issue is hardware or software related. Just bring the proof of purchase for warranty reference. Note that the warranty doesn't cover physical and liquid damages. Check this link for the Nokia Global page: Nokia Wayfinder
Just let us know if you need further help.

My Nokia lumia 620 top volume button got faulty, I...

My nokia lumia 620 top volume button somehow went inside the phone and I can't increase the volume, its stuck at 0! Is there any way on Windows Phone to increase the volume without the damn key? I need a solution because my warranty is in another town and I won't be there in a week.

I get the issue is annoying, but maybe you should look into getting some different shells. Besides making a fashion statement it'll fix a broken button in no time.. (well a few seconds that is).
Besides.. choice is always good.. As a Dutch national the colour for the next few days will be.. Orange..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..
Attachments:
WP_20130417_003.jpg ‏159 KB

Lumia 1520 back light soft touch buttons always on after denim update

Hello i have installed dev prew in my lumia 1520 but no demin update was found, so i unistalled it then the update appeared. But now after the update my light sensor Works differently is less reactive and the back light of soft touch buttons is always
in also during battery save mode. Can you help me? Thanks

Hi, Damodred. For the best experience with the Lumia 1520 touch screen, we encourage you to set the touch sensitivity to normal. This can be done in the touch section of the phone's settings. To do this, go to Settings > Touch > Touch sensitivity > Normal. About the second concern, are you using the headphone that came with it? Does it happen regardless of the headphone that you are using?
We'll wait for you reply.

Lumia 620 touch buttons freeze

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