Lumia 625 random reboots

My lumia 625 reboots itself randomly and changes the date and time of my phone. Please provide a solution to this.

hi there... my lumia 625 was also randomly rebooting... few updates fixed the problem...
but when i'm on Wi-Fi, it reboots every time... this is not happening wheh using 4g, only on Wi-Fi...
any solution for my problem?
thnx
e.

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Lumia 625 randomly playing unknown music

My Lumia 625 has suddenly started playing one song at random, several times per day. Shazam says it is The Beginning - Dreams Come True by Kal$sin (???) but that is not the issue. Where is it coming from and how can I stop it? I haven't downloaded any ringtones or music so where is this file hidden?

Hi, rorqual777. Let's try to further identify the cause of this issue. Did you install an app or change settings on your phone prior to this? You have the Shazam app, right? If so, can you try removing it? Let's see if the song will still play once the said app is uninstalled. Keep us posted. By the way, welcome to our community.

Lumia 920 random reboots and dropped mobile data a...

Hi! Wondering if anyone can shed some light on an issue I'm seeing with TWO Lumia 920 handsets?
Both were recently wiped for new users - full "reset your phone" option. After installing the Black update, the phones now randomly reset and reboot. In addition, they cannot seem to hold onto a data connection (either GPRS, 3G or H) - the mobile data connection works when the phone is first boot up, but loses connectivity some time later. Mobile data isn't restored unless the phone is turned off and on again. Totally scratching my head on this - and as it affects two phones, I'm pretty sure it isn't a faulty handset. Steps I've tried:
Swapping SIM cards around (including SIMS not associated with those two handsets)
Manually setting APN details (we're on Orange - also EE)
Installing Access Point app (which isn't installed as standard) for auto-configuration of APN
Toggling between 4G and 3G maximum connection speed settings
Manually selecting mobile network (i.e. disabling automatic network selection)
Wiping and resetting both phones (multiple times)
Installing fresh firmware image via the Nokia Software Recovery Tool
All these don't help! Frustratingly, everything works fine over WiFi - and I have observed that the random reboots only occur when data is being transmitted over mobile network. Both handsets belong to Orange UK (EE), and are updated with EE's approved Black firmware...
Anyone seen anything similar? Anyone come across a fix?!?

Hi! Wondering if anyone can shed some light on an issue I'm seeing with TWO Lumia 920 handsets?
Both were recently wiped for new users - full "reset your phone" option. After installing the Black update, the phones now randomly reset and reboot. In addition, they cannot seem to hold onto a data connection (either GPRS, 3G or H) - the mobile data connection works when the phone is first boot up, but loses connectivity some time later. Mobile data isn't restored unless the phone is turned off and on again. Totally scratching my head on this - and as it affects two phones, I'm pretty sure it isn't a faulty handset. Steps I've tried:
Swapping SIM cards around (including SIMS not associated with those two handsets)
Manually setting APN details (we're on Orange - also EE)
Installing Access Point app (which isn't installed as standard) for auto-configuration of APN
Toggling between 4G and 3G maximum connection speed settings
Manually selecting mobile network (i.e. disabling automatic network selection)
Wiping and resetting both phones (multiple times)
Installing fresh firmware image via the Nokia Software Recovery Tool
All these don't help! Frustratingly, everything works fine over WiFi - and I have observed that the random reboots only occur when data is being transmitted over mobile network. Both handsets belong to Orange UK (EE), and are updated with EE's approved Black firmware...
Anyone seen anything similar? Anyone come across a fix?!?

Lumia 820 random reboot

Hi all my girlfriend has the nokia 820 and is experiencing some issues with randon reboot and poor batery life I have googled a fair bit and still cannot get a straight answere. Will this be fixed with the portico update or is it more likely there is an issue or 2 with the phone?
Thanks

The portico update does fix many of the random reboots that people have been experiencing. The other more common cause of random reboots is the sim card especially if it's old, worn, badly cut or faulty. A sim swap from the network would fix it in that case.

Lumia 1020 random rebooting + time/date out of syn...

Same problem. Lumia 1020. Automatically set to Feb 2014.
Moderator's Note: Post was moved and amended the title.

Hi, ckamfung. Welcome to Microsoft Mobile Community! When did you start encountering this? Does your phone's date+time reset after it reboots? Try disabling the apps running in the background. Go to Battery Saver > select an app > turn off the "allow app to run in the background" option. And then, monitor the phone's behavior. You may also consider checking if there's an update available for your phone: Settings > phone update > check for updates.
For the date+time issue, it will change to the default values if you reset the phone by pressing down the power button for around 10 seconds. More info can be found here: Why do the date and time get reset by themselves in my Lumia phone?. Note that the link is intended for the US, but you may visit this link to go to your local support page: http://www.microsoft.com/en/mobile/support/locations/. We'd love to hear your response.

Lumia 920 Randomly Reboots / Cannot Be Turned Off

Hello,
I have just bought a Lumia 920 today, and now have the problems described in the thread subject... Every few minutes while idle, the phone will power down and immediately power up again. This does render the phone useless to me...
When trying to shut it down to remove the SIM card I noticed I cannot even shut it off. It would instantly turn itself back on again.
Did anyone else notice this kind of behaviour from their Lumia 920 (or maybe other phones as well)? I was really looking forward to this device and this really ruins it for me
Thanks in advance!
Solved!
Go to Solution.

Same thing on my Lumia 920 unit from ATT, received just today via online purchase. Began resetting within 30 minutes, and continues to do so, especially in places like voicemail and phone functions. Also fails to register initial settings like search engine (on every reset, goes back to Bing instead of Google) and other things I've had to re-configure 3 or 4 times. It took about four tries to get a Texas map database to download, despite using a home wi-fi right next to the wireless router.
I don't think this is a SIM problem at all, because the rests don't always take place in the phone section. And I've even turned the cell phone data feature off, and still the reboots. It MAY be the micro-USB connector, because since I've been charging the phone while initializing it, the resets happen with it inserted. But this is also the data cable, so if the unit resets all the time while moving huge chunks of desktop data, then it is useless. If the micro-USB connector is that rickety, more trouble is down the road.
This is a real shame, becuase I like the phone and was ready to switch from iPhone. Now I'm stuck with something I have to send back and try to get my old iPhone to work again, so at least I'll have some cell phone calls.
About eight hours of my time loading music, getting familiar, and configuring for my home desktop windows 8. If my Windows 8 desktop rebooted my machine eight times in only a few hours of initial usage, I'd be going back to old desktop as well.
Again, very sad, because this seemed to be a great phone with great features at a low-low price. I guess when it seems too good to be true, it is. iPhone may be falling behind in some ways, but at least it's been a reliable phone for three years.
Lucky I have 14 days money back, return to old phone, no questions asked. But it took less than half a day to figure out the phone didn't work.
About the only possible fix would be some firmware upgrade promised to fix it permanently, but they had better make a big deal about publicizing, or have a million returns on their hands.

Lumia 925 random reboot

Phone reboots anytime. No specific pattern. More often when using internet explorer, but can happen other times also like using Facebook app. Also gets warmed up.esp the top half of the back of the phone.

sounds right.
are you using a 3rd party facebook application or the integrated connection to people?
if it is a 3rd party, try uninstalling that application and try another one.
when transferring data, your device does get hot and where you describe is where the main circuits on the motherboard are, soooo it gets hot when it is working.
your application may be getting "stuck" due to a bug in the code or corruption in the application (happens) causing a "short" forcing a shut down.
other times, not sure about your websites you visit, but if something hangs, could be reseting because of that too.
try to clear your phones cache.
open IE/menu (...)/settings/"delete history"
could be a cookie or file trying to connect as well.
also, delete all your open tabs too, (...)/tabs/"X"
then do a soft reset after deleting your facebook app and clearing your IE.
Soft Reset-
Hold Vol- & Pwr until the device shuts down
When the device vibrates and starts to reboot, release ONLY Pwr button, still holding the Vol-
When you see the (!) on your screen, then release the Vol- button and wait until the device boots.
Your device is now soft reset
then try using your facebook and IE again.

Lumia 625 Constantly enters reboot cycle

Hi
I have had my Nokia Lumia 625 for just a few months, but over the last few weeks it has constantly been entering reboot cycles. I am always able to resolve it by doing a factory reset on my phone, but this is time consuming, especially when i've had to reset it three times this week. I have included some information below.
Brand: Nokia
Model: Lumia 625
Carrier: EE (UK)
I will add software version etc... in a bit, as my phone is currently doing a restore.
Thanks, Harry

See some app is not messing it for you or related
Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

Lumia 920 sound crackling & random reboot

I bought my lumia 920 two days ago.
I like it.. it is very impressive.
I have some problems and I would like to understand if they are related to software or hardware.
Obviously there is the problem of the random reboot. I am pretty sure it is software related, hope Nokia will fix this soon.
The other issue is a sound crackling when a sound start, it happen after a notification, playing games and playing music... apparently it doesn't affect Nokia music app.
The problem is not the speaker because it happen also with streaming audio via a2dp.
Do you think the sound issue is a software bug and Nokia/Microsoft will fix it?
Did you have the same problem?

it is very frustrating!
summarizing:
- notifications are crackling through the speaker
- notification are not crackling through the headphone
- in phone music is crackling through the speaker
- in phone music is crackling through the headphone
- streaming music is not crackling
- metrotube videos are not crackling
- taptitude game is not crackling (also tried other games)
- xbox extras is crackling a lot
I don't know what to think about!
It seem a software related issue to my eyes!

Lumia 720 - Defective Audio Jack and Random Reboot...

I purchased a Lumia 720 from Amazon.com in the US. After about a month, sound was only coming from one headphone. I thought it just might have been my headphones, but then I tried them in a friends phone and they worked fine. Other headphones didn't work either unless it was over Bluetooth. I have also been experiencing freezing and random reboots. A friends factory reset it for me several times and the issues still persist.
I need to send it in for repair; I did verify that it is in-warranty.

this is mainly a user to user forum only for Nokia products and services, so we are of limited assistance to you here unfortunately. in this case, all we can do is direct you to your nearest Nokia Care location for inspection, if there is none nearby, then try contacting Nokia head office in your country of residence.

Lumia 620 randomly freezes and reboots

I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.

Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone

Random Reboots for Lumia 900

I bought a factory unlocked Lumia 900 from Amazon and now seeing random reboots every day. I put my phone down and after 10 mins if i check it, the phone is dead. I need to boot that up again. This is completely random. And now nokia is saying that this phone is not having international warranty since this phone was bought in Singapore and sold in USA by manufacturer.
Does anyone know\aware of any fix?

Have you checked this article for basic troubleshooting? http://support.microsoft.com/kb/2749480
An update will be released to fix minor issues with the phone early 2013 but no specific date yet. With regards to the warranty, Nokia does not have international warranty. For full details, check here: http://www.nokia.com/sg-en/support/troubleshooting/nokia-manufacturer-s-limited-warranty/

Black Update for Lumia 625

Could someone help me? I have a Lumia 625 and I wanted to update it to Lumia Black. I always look at this website (http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pac... to check tha availability of the update. I'm from the Philippines and the website says Black update is already available in Lumia 625 but I check for updates in the Settings and it just says: "Your phone is up to date. I bought the phone from UAE. What could be the problem with my phone? Please help me.

@Abi99 Good news! I think I got the update via the Nokia Software Recovery Tool because I'm so curious about the program when I last checked my product code. It says that I can install the update 3056.40000.1349.2001 ( I'm sorry I didn't took a screenshot of it from my computer because of my excitement) I followed the instructions and it started downloading . It took almost an hour before it completed the download. My phone started rebooting and then the Nokia logo was shown (with a red background and a status bar) so I thought it is already installing the update to my phone. It took 20 minutes to install. Again it rebooted and started like normal. My apps were wiped-out by the update. The initial setup also appeared (thank God I had a backup on the cloud). I went to the Settings>extras+info and to my surprise, it shows that it already runs Black update. Did I just did the right thing to update it via Nokia Software Recovery Tool?
(I'm really sorry that I wrote a lengthy explanation)

Lumia 625 "hangs" for 10-15 minutes and then resta...

Hi,
Just purchased a new Nokia Lumia 625 on 27 August 2013. From the afternoon of 28th the phone would hang and no activity can be performed on it. After about 10-15 minutes it will start by showing NOKIA -> Windows Phone -> normal screen. This has happened four times since then. My concerns:
1. How do I prevent it from "hanging"?
2. How do I restart it when it hangs?
3. Unable to remove the battery so as to allow it to reboot as the batteries are screwed to the body. By removing the battery it should be easier to reboot the phone.
4. Surprised at this behaviour within 48 hours of purchase.
I shall appreciate a solution for this issue.
Thanking you in anticipation.
Regards,
Rajiv K Khandelwal

I think its a common problem with lumia 625.
Same experience for me on a new phone brought in amazon.com.
Same day 10-15 times hanged and had issue with even restart. Screen gets dead and it switch off as it wish .
Night phone was on with full charge morning i saw it was switched off.
The worst part is replace did not happen in nokia care as it was purchased from net .
This means they dont support / replace if its purchased from other sources.
I was really dissaponted with quality and performance of product from nokia.
Better go for andriod device where atleast all basic things works. Micromax phones are far far far better than this.
I belive windows still in the reboot and restart mode, please come out of it and give some simple and working product.

Lumia 520 weird reboots

Hey guys,
my Lumia 520 started acting weird. It randomly reboots but only while locked and idling. While I keep it busy (ppt presentations, surfing the net, music, playing games...) it doesn't reboot.
And when it reboots it sometimes wakes up in airplane mode, and that can't be turned off I need to reboot it to get it out of airplane mode.
I did a hard reset and recovered it via nokia recovery tools, same behaviour persists.
Anyone got an idea what I could do. I can't take it to a repair shop cause it won't be done in time (I'm off to an exchange semester in 10 days, will be on the other side of Europe by the time any shop could fix it around here).
I mostly use it as a testing device, deploying apps to test on 512 MB devices, but it's still annoying seeing it restart randomly once in a while.
Thanks for any idea...

Gogzs wrote:
my Lumia 520 started acting weird. It randomly reboots but only while locked and idling. While I keep it busy (ppt presentations, surfing the net, music, playing games...) it doesn't reboot.
And when it reboots it sometimes wakes up in airplane mode, and that can't be turned off I need to reboot it to get it out of airplane mode.
Probability is low.. but still try putting a paper packing in the Battery compartment to eliminate 'lose contacts' issue.

Lumia 625 random reboots

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