Lumia 635 getting slow and uploading videos starte...

I have had my Lumia 635 phone for about 2 weeks now and I have had nothing but problem's out of it, It started running slow and video's started cutting in and out on all of them, I have done a factor reset 3 times now nothing is working.So I would say do alot of research on the phones you buy Lumia 635 you have to pay for alot of things.
Moderator's Note: The title is edited as the post has been moved to the most appropriate board. 

Hi lynnbrown,
Welcome to the Microsoft Mobile Community. Does it happen all the time? Do you have a lot of files and apps stored in your phone? Are you encountering the issue with recorded videos or when streaming videos? You may try closing apps running in the background. Press & hold the back key and then tap the X to close the apps that are not needed. Also, check and increase the available memory of your phone. See this link. We'll wait for your response.

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              iMac (21.5-inch, Late 2009)
              iMac - model: iMac10,1
              1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              ATI Radeon HD 4670 - VRAM: 256 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 1 day 4:47:57
    Disk Information:
              ST31000528AS disk0 : (1 TB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 999.35 GB (446.25 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              PIONEER DVD-RW  DVRTS09 
    USB Information:
              Canon MP495 series
              Apple Inc. Built-in iSight
              TOSHIBA USB 3.5"-HDD 1.5 TB
                        EFI (disk1s1) <not mounted>: 209.7 MB
                        Time Machine Backup (disk1s2) /Volumes/Time Machine Backup: 1.5 TB (7.02 GB free)
              Apple Internal Memory Card Reader
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
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    Thunderbolt Information:
    Kernel Extensions:
              com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)
              com.Cycling74.driver.Soundflower          (1.6.2 - SDK 10.6)
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              [loaded] com.paragon.NTFS.notify.plist 3rd-Party support link
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
              [loaded] com.google.keystone.daemon.plist 3rd-Party support link
              [loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [loaded] com.rim.BBDaemon.plist 3rd-Party support link
    Launch Agents:
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
              [loaded] com.rim.BBAlbumArtCacher.plist 3rd-Party support link
              [loaded] com.rim.BBLaunchAgent.plist 3rd-Party support link
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              [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist 3rd-Party support link
              [loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
              [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link
              [failed] SOS.OnlineBackup.LaunchAgent.plist 3rd-Party support link
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              MyTomTomSA (EMMA)
              iTunesHelper
              BusyCalAlarm
              LivedriveCore
              Dropbox
              Canon IJ Network Scanner Selector2
              Dropbox App ONLY
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              AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link
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              Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 3rd-Party support link
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              MacFUSE  3rd-Party support link
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                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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              Rename A Better Finder 8:          Version: 8.77 - SDK 10.0 3rd-Party support link
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                        Time Machine Backup [Local] (Last used)
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                        Total number of backups: 180
                        Oldest backup: 2011-03-13 08:43:29 +0000
                        Last backup: 2014-01-22 16:30:29 +0000
                        Size of backup disk: Too small
                                  Backup size 1  < (Disk used 515.11 GB X 3)
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              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  58%          PluginProcess
                  15%          com.apple.WebKit.Networking
                   8%          WindowServer
                   2%          Safari
                   1%          EtreCheck
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              156 MB          com.apple.MediaLibraryService
              156 MB          Quicken Essentials
              156 MB          iTunes
              111 MB          softwareupdated
              106 MB          com.apple.WebKit.WebContent
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              320 MB          Free RAM
              1.66 GB          Active RAM
              1.08 GB          Inactive RAM
              647 MB          Wired RAM
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      Mobile backups: OFF
      Auto backup: YES
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          3% WindowServer
          0% AppleSpell
          0% BBLaunchAgent
          0% coreservicesd
          0% Microsoft Word
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      180 MB Mail
      176 MB iTunes
      64 MB softwareupdated
      52 MB Safari
      47 MB mds_stores
    Virtual Memory Information: ℹ️
      35 MB Free RAM
      824 MB Active RAM
      808 MB Inactive RAM
      652 MB Wired RAM
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    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the word "Starting" (without the quotes.) You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard."
    Each message in the log begins with the date and time when it was entered. Note the timestamp of the last "Starting" message that corresponds to the beginning of an an abnormal backup. Now
    CLEAR THE WORD "Starting" FROM THE TEXT FIELD
    so that all messages are showing, and scroll back in the log to the time you noted. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ If all you see are messages that contain the word "Starting," you didn't clear the text field.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. Don't post more than is requested.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

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