Lumia 710 3g problem

Hi,
I cannot get connected to 3g data connection in my lumia 710. This happened suddenly. I can tether/share the 3g connection to other devices through my lumia, but i couldnt use and browse in my mobile. Kindly help.
Regards,

Hi Adisht, I tried your steps and am facing same problem. Dont have a solution yet. the internet sharing works fine with my laptop but doesnt work on my lumia 710 itself. Please share if you arrived to a solution.
adisht wrote:
Even though i have got the same problem,the thing is it is working fine when in my laptop while connected via internet sharing through my lumia 710.
But data connection is not working onto my cellphone........
So try internet sharing enabled and then try to connect internet wirelessly on your systtem once if itt works then it is the same problem which i am facing.
Just try it n go ahead .
I will share itts caause when i ll go to checkit up in the nokia service centre.
thankyou.
Vigmia wrote:
I activated a new 3G pack with 2 GB limit usage, and i checked with my Carrier account website and i have used only 30MB.

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Any one else experiencing this or has experienced this?
"Marge, don't discourage the boy! Weaseling out of things is important to learn. It's what separates us from the animals... except the weasel." - Homer on parenting.

@INeedToKnowIt
Hi,
Thank you for your questions. Any errors in the Maps i.e wrong street names can be reported at the following website:
http://www.navteq.com/#highlight
At the top of the page you will see Map reporter. This is where you need to click to report any changes.
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Raoul_Duke
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Nokia Lumia 710 - Storage problem

I am currently having problems with my Nokia Lumia 710,
I keep getting the low storage space notification but I delete things and my storage space still decreases.
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I'm also facing a issue with Internet sharing option. Even though devices are able to connect they are not able to use the internet/data from phone. I was using the same SIM with other phone of different make and it was working pretty fine. I rely a lot on internet sharing option and now I can't even swap my SIM with old phone as Lumia uses micro SIM.
Please let me know the solutions to both these issues.

That is not normal though. Bring your phone to your local Nokia Care Center and let them have a look at it.
Internet Sharing on Edge/G is not working very well, try and find a 3G connection (which is fast enough) and you will get a better experience.
Microsoft Windows Phone MVP
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Problems in internet connection in Lumia 710

I have problems in internet connections in Lumia 710... I have to reset the phone everytime for the connection to work properly...
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I can let you know this is not a known issue with the Windows ecosystem as the Lumia range of devices, the hardware itself maybe different specification but the ecosystem is the same. Also I myself have 710 and have never had this issue and am based in the UK so the statement from your network provider is false. Who is your network provider?
What I recommend you do is take your device to your nearest Nokia care point to have the device inspected. You can look at the link below for the nearest one:
http://www.nokia.com/global/support/locations/
Also did you ask your network provider for a new sim? Was the phone purchased off line or part of a contract?
Finally are you 100% sure your data plan is active? Also go into settings and mobile network and make sure data connection is on and highest speed is set to 3G
Regards
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

HELP!! Lumia 710 Video recording/saving problem

So I'm having my Nokia Lumia 710 from 2012 February. I tried to record videos but there are 2 different ways how my phone handles it
1. After making a video, it freezes (The screen freezes, the last picture of the video is visible, it's probably saving) and than, the video is gone. The phone locks itself, and the video+music library doesn't contain my video
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HELP ME PLEASE!!!

I'm experiencing the same problem (1) with my Lumia 800. It started recently and does not always occur.

Proximity Sensor problem after update. Lumia 710

Hi,
Yesterday i received the update notification to Tango through Zune. After perform the update, I noticed that when making or receiving calls, the screen immediately turned off and is not turned on again until the other person hung up.
I did the tests in the diagnostic menu, and the proximity sensor always shows "detected".
The problem is the same as in this post -> http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/Proximity-Sensor-stuck-in-quot-Detected-quo...
I did a rollback to the previous version and the problem was solved, but went update to Tango again, the problem reappears. I notice that problem appears just after the firmware update from Nokia.
My current versions:
SO: 7.10.8773.98
Fw: 1600.3031.8773.12121
Hw: 112.1402.2.1
Prod Cod: 059N356

can anybody help me.......i m facing issue with my proxomity sensor aa when i make or recive the call my phone (Nokia Lumia 710) screen gets disappear ant it comes only when other person disconnect the call. This happens only when i did update my phone with new updates. Can any one tell me hoe to roll back to previous version.
Help me plz as it is really irritating as i am not able to disconnect the call or can not dial a number after call has been made. HELP ME PLEASEEEEEEEEEEEE........I don't have screen gard on my phone......
OS version- 7.10.8779.8
firmware num- 1600.3031.8779.12180
hardware no- 112.1402.2.1
bootloader version- 7.33.0.0

Problem back cover letters lumia 710

Hello i have a lumia 710 which is in warranty, but the back cover letters from slogan "NOKIA" detached.Only letter "O" detached but it beggins and "N". I went to the service, and they told me that the warranty does not cover the back cover but on the website Nokia wrote that design elements are being covered. "Nokia warrants to you that during the warranty period Nokia or a Nokia authorized service company will in a commercially reasonable time remedy defects in materials, design and workmanship free of charge by repairing or, should Nokia in its absolute discretion deem it necessary, replacing the Product in accordance with this Limited Warranty (unless otherwise required by law). "
What do you think guys?

radu175 wrote:
But is an element of design which had began to peel off without reason since I haven't droped the phone and there are no scratches. What are the elements of design in your opinion or what nokia refers to ??
As far as I'm aware a design fault would be something that impeded the functionality of the phone. Think Apple and the "antennagate" affair whereby the design of the phone caused a loss of signal if the phone was held "incorrectly". Another example would be dust entering the device and getting under the screen and affecting the proximity sensor or the front facing camera because of the design of the phone.
Your particular issue is cosmetic and doesn't prevent the phone from being used as intended. I do understand where you're coming from and it must be annoying to have the Nokia logo coming off but unfortunately, I can't see Nokia fixing it under the phones warranty.

Uploading music into my lumia 710 is big problem

i'm not able to transfer songs from my friends mobile through Bluetooth.. then tried to download mp3 songs via email which friend had sent, it said this format is not supported..I tried to get into nokia.com/music to download the song, my mobile name is not listed in the list which nokia has in their website..
help me out how to upload the music into my lumia 710...
Solved!
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There are a couple of ways
The main ways to get your own music on is through the official Zune software on PC or the Mac equivalent. You can also purchase/stream new music from "Nokia music" or "Zune Marketplace" directly onto your phone. You can also use a service like "Last.fm" or "Spotify" to stream music or stream radio broadcast via various apps. There is also a radio tuner on the phone.
You can also listen to music via e-mail or internet link but cannot save the file.
Finally there is an app called "free music downloader" that can save music from the internet but it will not appear in your media library, it can only be accessed through the app.
You can not transfer via bluetooth and you can not save music from internet explorer or e-mail.
These are the only ways I know of, there may be other apps that offer similar services.

Not able to make any call with my lumia 710

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hi
i am using nokia lumia since last 6 months. i am having aitel connection. till few days back i was able to make phone calls however now phone calls are immediately getting ended. i m able to send sms, receive calls and use intenel..problem presisits only with receiving call..
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No batteries for Nokia Lumia 710?

I am in Perth, Western Australia and I am one unhappy customer
Last Friday I went to Battery World to get a spare battery for my new Nokia Lumia 710 as I'm travelling overseas.
They don't have them. I phoned JB HIFI as I bought the phone from them. They don't have them. On Saturday I phoned Nokia Care. They said they had a shop at Morley (quite a distance from me).They also said go to JB HIFI (I told them they don’t have batteries), **bleep** Smith, Harvey Norman or Telechoice. I went to each of these, they don’t have them and never have, nor did they give any indication that they ever would have them.
I went to the Telstra Shop. The chap kindly looked up the address for Nokia Customer Care here in Morley, Perth, Australia – he commented that I could not phone them because their phone number was no longer on the website. Therefore there was no way of my checking that they had a battery before I went there. I drove quite a distance to Morley. When I eventually found the business I was greeted with Business Hours 09:30 to 17:30 Monday to Friday.
When I returned home I phoned Nokia Customer Care. I told them I had driven to the business and it was shut and it would have been nice to have been told that before I drove there. They told me that’s quite right they are not open on Saturdays. I was once again told to go to JB HIFI, **bleep** Smith, Harvey Norman, Telechoice. I told them they had already told me that and I had already established and told Nokia Customer Care that they did not have batteries and never had them.
I was told they would send through a query (?to God) and I would receive an SMS in 24-48 business hours as to whether there was a battery available at Nokia Customer Care. Today I received a voice mail telling me that there are no batteries available at Nokia Customer Care at Morley. Once again I am told to go to JB HIFI, **bleep** Smith, Harvey Norman, Telechoice.
I feel like I have been sold a phone for which there are no batteries. With every other mobile phone I have owned I have always had a spare battery, especially when travelling overseas. No wonder it was “cheap”.
I am now faced with travelling overseas with a phone for which there is no possibility of purchasing a spare battery.
I sincerely hope that no-one is buying these phones to run their business with.
I am extremely disappointed and I would advise that nobody purchases this product. Which is a shame since I was happy with the product. It simply never occurred to me that there were no replacement batteries for this product. If I had known that I would not have purchased it.

Hi rednomad,
Thanks for your contribution and thanks for posting.
Sorry to hear you are having a hard time finding an additional battery for your Lumia 710. The Lumia 710 uses the BP-3L battery which should be available through any Nokia Care Point. A list of Nokia Care Points in Perth can be found here. If the battery is not available they should be able to order one for you.
Also if you search for 'Nokia Lumia 710 Battery BP-3L' on the web you will find a number of sources within Australia which will be able to provide you with this battery model. Make sure though you buy an original Nokia battery.
Hope this helps,
Kosh
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Nokia lumia 710 issue before and after send to rep...

need some advice from the forumer/nokia.
Just bought about a month but my lumia 710 already had an issue 3 days after bought it.
had send it to nokia care center at the 1st time due to battery drainage issue but the profesionalism of the staff was too bad.not satisfied with their attitude also.
had told them about another issue like zune can't detect my phone, sometimes can't heard what the people or someone want to said to me when i'm receiving the call. when call out a friend/somebody, they can't hear my voice. didn't receive any call in 1 day but after rebooting the phone got to many missed call log. had been told by my friend that they can't reach me when they call me and all the call that day has been forwarded to voice mail box.
didn't know why it happened. had been send back to authorised reseller about this issue and my phone has been handed to nokia care center by them.
after return from the nokia care center, had ask the reseller what is the root cause , the reseller said the nokia care center just downgraded my firmware/os back to 7.5 mango and said the problem solve. just use it back but my phone issue still arising. when receive/make a call the batteries drainage issue still exist. just talk about 5 minutes and the batteries was shown too be deplete but the main point is the batteries was shown 90% before make/receive a call. ?????????????.
should i returned it back to nokia care center or get back my .....
are they/the tech expert at nokia care center was too lazy or or lack of knowledge or not knowing of the level of troubleshooting method how to solve the problem and didn't know the root cause issue. its about a month send it to nokia care center but nothing/useless due to the issue/problem was still there.
check at the website support using the emei number, the repair/emei status didn't exist.

R2FRA wrote:
1st: When i want to wake up my phone it lags, getting a black screen like 3 a 5 seconds before the lockscreen appears.
I have this same issue with the 1600.3030.8773.12120 firmware as well as the original 7740 firmware.
Funny thing, I tried to call Nokia Care phone support to report this issue and the woman told me it was not a problem and that I should "live with it". The nokia rep refused to submit my error report as she felt that "a delay of a second when turning the screen on is normal, and is actually very fast"
I was outraged that a nokia rep could talk to me in this way and totally dismiss my issue as trivial. I'm really mad and disapointed about this.
I would hope that the Nokia reps on these forums have a bit more tact and will address and help us users with this confirmed issue.
Question for nokia reps: Can this screen lag be fixed in a firmware update?
Thank you.

Lumia 800 microphone problem

Hello, I have a problem with my Lumia 800 microphone.. when someone calls me, or I try to record a video it doesn't work, I can't hear what I sad in the video, neither people can hear me over their phone, but for example when I try to use voice command via Bing/Tell Me it works, it records my sounds. What's the problem?

Hi,
It Happens with Lumia 710 Also
Animali wrote:
I got my new Lumia about 1 week ago and after switching from N900 to Lumia 800 I have been getting lot of complaints from people whom I talk with.
Everybody starts the phone call the same way, by saying that is there something wrong, or am I in a speaker or a car or that it but no I'm talking to my Lumia keeping it in my hand at home or work, no speaker, no car, just normally talking.
I have noticed that this happens randomly when keeping it on my hand, but it's easier to replicate the problem always by holding it with only my shoulder hands free. Could it be due to Nokias new background noise reduction feature?
Anyone had the same issue or is it just my luck to have a faulty unit?
As I understand that even if I replace it, I cannot backup my SMS messages to the new unit, do they have a way in the Nokia Care etc.?
Nokia and Windows phone first impressions:
I see it coming there, but now it seems like the version 1.0 with something still missing from the old Nokia, that needs to go to version 2.0 soon with a taste of Nokia in it, hopefully this year...

Nokia Lumia 800 microphone problem (sounds like a ...

I got my new Lumia about 1 week ago and after switching from N900 to Lumia 800 I have been getting lot of complaints from people whom I talk with.
Everybody starts the phone call the same way, by saying that is there something wrong, or am I in a speaker or a car or that it but no I'm talking to my Lumia keeping it in my hand at home or work, no speaker, no car, just normally talking.
I have noticed that this happens randomly when keeping it on my hand, but it's easier to replicate the problem always by holding it with only my shoulder hands free. Could it be due to Nokias new background noise reduction feature?
Anyone had the same issue or is it just my luck to have a faulty unit?
As I understand that even if I replace it, I cannot backup my SMS messages to the new unit, do they have a way in the Nokia Care etc.?
Nokia and Windows phone first impressions:
I see it coming there, but now it seems like the version 1.0 with something still missing from the old Nokia, that needs to go to version 2.0 soon with a taste of Nokia in it, hopefully this year...
Solved!
Go to Solution.

Hi,
It Happens with Lumia 710 Also
Animali wrote:
I got my new Lumia about 1 week ago and after switching from N900 to Lumia 800 I have been getting lot of complaints from people whom I talk with.
Everybody starts the phone call the same way, by saying that is there something wrong, or am I in a speaker or a car or that it but no I'm talking to my Lumia keeping it in my hand at home or work, no speaker, no car, just normally talking.
I have noticed that this happens randomly when keeping it on my hand, but it's easier to replicate the problem always by holding it with only my shoulder hands free. Could it be due to Nokias new background noise reduction feature?
Anyone had the same issue or is it just my luck to have a faulty unit?
As I understand that even if I replace it, I cannot backup my SMS messages to the new unit, do they have a way in the Nokia Care etc.?
Nokia and Windows phone first impressions:
I see it coming there, but now it seems like the version 1.0 with something still missing from the old Nokia, that needs to go to version 2.0 soon with a taste of Nokia in it, hopefully this year...

NOKIA Lumia 710: Touch screen focus no longer work...

Hello.
I've only had my Lumia 710 for two weeks. Up until 4 days ago, the touch screen focus attribute was working perfectly. I was taking pictures and it simply stopped working.
I've since tried resetting the camera options back to defaults with no luck. I recently updated the phones software pn 10.18.2012 with no change either. I also took out the battery and sim card out of frustration and obviously had no luck.
Aside from having to do a hard reset, does anyone have any suggestions regarding how to possibly fix this?
Maybe I'm missing an obvious and simple setting? Maybe not. Lol
Thank you. :-)

Hi Oddmoore,
Welcome to Nokia Support Discussions!
Normally Nokia Lumia 710 should focus on the part you tap with your finger (and show a reticle while doing so) and snap a picture. There is no setting to switch this off, so it should be working by default. We would advise you to reset your phone at Settings > About > Reset your phone. Just remember to backup your media files before doing so, because it will wipe your phone clean. If the issue persists, visit your local Nokia Care point and let them have a look.
Hope this helps!
Puigchild
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

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