Lumia 710 possessed

I bought a lumia 710 in Feb. of this year for my husband, I was told it was an easy phone to use , and the best . Well, 10 months later, we have had the phone replaced, a new sim card and a master reset and are still ready to hit this phone with a hammer. First it  would mysteriously delete all the contacts in the phone and shut off, and do this a couple times per day, when we complained , they sent us a new phone, it continued this a couple more times, then the phone linked to his email account  so he could check emails, deleted all of his saved emails , ones that were sentimental  to him , had passwords, etc.  we unlinked it. The phone has continued to send emails to contacts in his recent list, even emails to himself! We had the sim card replaced before the phantom  sending . Now  the phone is sending random text messages  to  his work H R dept, and has sent them spam emails for **bleep** enlargement, etc. Most recently, he sent me a email from work telling me how busy his night had been and loving sentiment. At the bottom of the email was a sentence telling me something very unkind. When I replied to it, he was confused as to what I was talking about and called and I explained why I was upset, he didnt send that!  We looked on his phone at his message and his message stopped at the nice stuff and ended with a smiley face, which was common for him to send me, no unkind sentences at all! Tell me Nokia how does a phone suddenly change text messages while they are in cyber space????? Not to mention that the phone has the worst service, stand in a room with everyone around you streaming videos and yours only says emergency calls only!  When we went to our provider, they offered no assistance other than shut off the phone , let us charge you for a new phone. HELP!!

Hi pedroVirgilio,
Are you connecting to your home Wi-Fi? Try to reset your router and then check again. You can also soft reset your phone by pressing and holding the power button for 10 seconds. Make sure your wifi is visible.

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    Microsoft Windows Phone MVP
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    Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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