Lumia 720 hanging.

Good day! my Lumia 720 hanged 2 times already and i cant get rid of it, i can't turn it off, nothing at all. The first time it happens i waited for it's battery to drain, and then i charged it and then it became functional again, that was 4 weeks ago, then it happens again today, guess i will wait for it's battery to be drained again. My Question, what is wrong with this phone? and what can i do to get rid of this "Hanging issue"?

Hi @neps01 ,
A soft reset should work in this situation: Press and hold volume down and the start button until the phone shuts off?
I have seen this on my 720 a couple of times since the Cyan update. Do not know why it happens, and have not been able to reproduce a sequence to trigger the hang, but I am waiting for a new graphics driver and/or an update to touch.
Hans

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Nokia Lumia 720 Hanging & Display

My phone doesnt seem to be working... Need help!
Just Opened my red Lumia 720 1 hr back. Checked it out... it was 100% Fine.
I was using it while charging... and without a sim.
Then I Switched it off...("goodbye" was displayed) and then removed the charger... again "Nokia" was displayed. When I tried to start again i dont see the display lighten up but the 3 buttons seems to produce vibration... all without a display...
is my phone ok? Am I doing something wrong?
Please help its urgent...
Thanks

What happens if you connect it to the charger again?

Lumia 720 ,hanging problem

From two days i am suffering from this problem. My mobile is hanging ,it don't work ,i can't open any apps without my contacts ,music folder .i can't open setting also after that,i have to restart my phone but my all phone keys work after this problem.Please help me...

Hello, manwinder.
How did you perform the restart? Is it by pressing and holding the Power and Volume down keys simultaneously for 10-15 seconds? If yes and didn't fix the issue, the next troubleshooting is to reset your phone. By the way, what do you mean by "i have to restart my phone but my all phone keys work after this problem"? If in any case that what you mean is that your phone's hardware keys are not working (Camera, Power/Lock, Volume down/up keys), here's the alternative way to do the reset:
Please make sure that the battery level is more than 50%. If not, charge your phone first for at least 20 minutes.
Switch off your phone and then disconnect the charger.
Press and hold the Volume down key, and connect the charger. Wait for an exclamation mark shown on the screen.
Press the keys in the following order: Volume up, Volume down, Power and Volume down keys. A rotating gear will show on the screen that indicates that your phone is resetting. This may take several minutes.
You may verify the provided steps here: http://www.nokia.com/au-en/support/product/lumia720/troubleshooter/?categories=Other,Unresponsive&sh... .
Note that all personal content on the phone will be deleted and factory settings will be restored. We suggest you to back up your files before doing the reset. To know more about how doing it, refer to this link: http://www.windowsphone.com/en-US/How-to/wp8/basics/back-up-my-stuff .
Do not hesitate to inform us about the outcome. Cheers for now.

Which is better Lumia 720 or Lumia 820??????

Lumia 820 has 1.5 ghz processor, 1gb ram bt doesn't look cool n around 6k more in price, n Lumia 720 has great look, better camera quality (both primary n secondary) BUTTTTT jus 512 mb ram, 1 Ghz processor,
so My question is-
1. Is Lumia 720 slow???
2. does Lumia 720 hang or something???
3. Does Lumia 720 lag???
4. Is it worth to buy Lumia 820 which is a little bit costly Around 6k more in my country)
"I AM NOT A HUGE GAME OR APP FAN BUT I WANT IF I INSTALL ANY APP OR GAME THEN MY MOBILE SHOULDN'T LAG OR HANG."
Solved!
Go to Solution.

Guys, I am planning to change my phone soon. i am using Nokia E6 for last two years and confotable with its performance. Though I had a bitter experience (you can read my experience HERE) at the begginning, it never came back after rectification done at nokia care. I am happy with its performance now. However, since it has a small screen, sometimes i feel difficult to select a link with finger while surfing through internet. That is the reason i am looking for a new one with bigger screen size. I was actually looking for Lumia 820 or 720 for which I am still confused to decide one. Request the experts to help me to select one. Which is better for my moderate use? i am using my phone mainly for calls, emails, photos and web browsing. I am not curious about games, music etc... Please help me to chose one.

Sudden vibrations and phone is hanging Lumia 720

Hi. I purchased nokia lumia 720 few days back. Sometimes it vibrates even without touching and hangs. I also get a message that your device requires calibration. Please help.

Hey all. My phone is not a brick. I did the hold down volume down, shut off switch AND camera button trick. Then I had to turn it on and do the old volume up, volume down, turn on switch, volume down trick. It's back up and updating after a hard reset.
Earpiece still does not work. Camera is still a no go also. **bleep** Nokia?

Hanging Issues - Nokia Lumia 720

Dear Sir,
I bought a new nokia lumia 720, its getting hang everyday, even i reset and restore factory settings
but still im facing same problem, please help me out to get rid of this problem.
Thanks in advance.
Moderator's Note: The subject was amended as we have created a new thread for this topic.

Did you get your normal SIM card cut? or are you using an original microSIM?

Lumia 720 freezes and hangs

I have Nokia Lumia 720. I brought it 5 months ago march'14. It was working well for first 3-4 months but now it hangs a lot.
I even informed NokiaCare on twitter. They told me to restart, soft reset, hard reset, and even recovery via Nokia software tool. But it still keeps on hanging.
Didn't expected this. Please help!!
Give solution asap.
Thanks.

May be the cause, because this might be a rather old SIM. SIMs do fail after a certain amount of time. Furthermore, all Micro-SIMs are USIM. Windows Phone relies on a USIM heavily. A normal SIM can be a USIM or not. Micro-SIM makes that sure.
Therefore, please, ask your operator for a Micro-SIM are report back in any case: pass or failure.

Lumia 720 getting zoomed in and hanging

After. Using Lumia 720 sometimes it gets zoomed in and then u have to switch off and on again .

Go to settings-->ease of access and set 'Screen Magnifier' to OFF

Nokia Lumia 720 four times at Nokia Care within 5 ...

Dear Nokia people
I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma
Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

Lumia 720 - Highly Unreliable - phone, NOKIA servi...

Hi Nokia team
I bought a new Lumia 720 from Spice Mobile Nokia dealer about 4 days ago and it has started giving problems now. My phone went dead even with full battery. It was really unexpected and disappointing that you buy a Rs. 18000 phone with no reliability of the phone or service. The dealer shirks of his earlier claims that he will replace my phone in the first 7 days of anny problem. He now clearly says no - such cheats you have your dealers as. They dont even know your policies or give false claims - marring your reputation in the market. Then I went to Nokia Care center only to find that they treated me with no sympathy but rudely to tell me that the phone can have such issues and that they dont have any policy to replace the phone. What they did only was to update the software and told me that the phone is fixed. But I have been finding this problem of the phone getting dead almost every day. After it is dead and we try to open it with all 3 buttons, it removes all my previous messages and calls data from the phone memory. It hangs at times when many applications are open. How unreliable it could be!! Or is it so badly that LUMIA works unlike shown in its advertisements?
Why the hell would I want to get my phone repaired right in the first week? Why cant Nokia do enough testing before releasing its handsets or just replace the phone when it is found faulty.
I have decided that if Nokia does not replace my phone now even, I will move to the Consumer Court against both Nokia and its dealer.
Please contact me asap if you want to save a particular consumer community. Yes, I am really frustrated by your product and service.
Thanks
Sonal Gupta
Moderator's note: The E-mail address on this post was removed. It is unwise to publish your contact information in a public forum.

Hi, @sherrysharma. We're sorry to hear this. We suggest contacting your local Nokia Support team to raise this concern of yours so they can further investigate on this and offer you the best resolution.
http://www.nokia.com/in-en/support/contact/

LUMIA 720 -- IN MESS

I am using my Lumia 720 for past 2 months the back key and search key automatically and it disturbs my workflow. It annoying and there are many small problems like suddenly the set will get hanged up and i have to click the lock button then it will start functioning,
please some one help me out
With Regards,
Anchal.

As the 720 or a 720 variant will come to T-Mobile in the US I would assume the north american variant will support that band..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

Lumia 720 Touch screen error

Hi everyone!
So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
OK, I've look after soft/hard reset...
I have done both of them...but still have the error...
Anyone knows something?????????

gellrt wrote:
Hi everyone!
So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
OK, I've look after soft/hard reset...
I have done both of them...but still have the error...
Anyone knows something?????????
sounds like a hardware problem. so when u mean soft / hard reset.. u already restore factory settings? still the same?
if you haven't yet.. try connecting the fone to the pc via usb.. so u may try to backup the files u have in there before clearing everything.
i have a 720 but that never happen to mine yet. it does hang a bit but i just power cycle the unit, she's good to go.

Lumia 720 Issues

Dear Nokia and Microsoft,
I have no idea why I always go for Nokia ever since I purchased a Nokia 2300 back when it was okay to have phones weighing 5 kgs. Since then I have shifted from 2300 to 2100 to N73 to 6303 classic to finally Lumia 720. Everyone was against me buying a Windows phone but I have always loved the interface and the amazing touch which is far better than any other phone. But, it's been only about 10 days and my Lumia 720 is already troubling me. The phone hangs a lot, which is okay with me as I am a user of Windows on my desktop too, but then it gets stuck in the middle of some tasks and its pretty irritating. It exits from applications on its own without showing any error message. The screen magnifies on its own and refuses to go back to normal even if i tap with double fingers (as in the case of ease of access menu) until I restart it, now I cant keep restarting the phone again and again for such petty things. The worst of all is the call hold button... I can put a call on hold but I cant unhold it, no matter how many times I touch the key, try locking unlocking but it doesnt work and I have to end the call everytime I put a call on hold. Now most of it sounds like the OS issue but also I have a problem with soft reset, the phone just doesn't go off even if I keep pressing the volume down and power button for 15 seconds or 50 seconds, it wont just restart until I leave the button and press the power button again. Now maybe that is how its supposed to work, but everyone else is saying that it's not how it usually works.
Please tell me what is the best option. I called up Nokia care and they tell me to "wait" for a software update. That is very convenient, right!
Regards,
Irfan Haider
New Delhi, India

CB
Windows phone issues should be asked here
Wanikiya and Dyami--Team Zigzag

Lumia 720 disadvantages

1 : There is no option to attach documents or music's while replying emails. Only pictures can be.
2: there is no option to transfer video files through Bluetooth.
3: ther is no option to use this phone as modem through data cable .
4: No file manager
5: No hard restart option if the device got hanged Let me analysis more and update you.
The main thing is theses options are there even Nokia Simbian OS. But Microsoft???????????
Dilsreevalsam
Solved!
Go to Solution.

Jut updating another issue with my great Lumia 720, there was a problem i found in the back side from the begening and i ignored it. my lumia back cover was misplaced and the case placed slightly on the camera flash light. i was noticed it since dust are going inside through the tiny hole.
I am wondoring now when i found a scarch on it 3 days before. I am dam sure this problem ocured because of the miss configuration of the back panel. but who will trust me. if i go to the service center as usel they will start argue with me.
But my Lumia is just 3 month OLD ONE.. Like 1 year OLD.
I have attacehd snapshot this. simply expecting reply
Dilsreevalsam
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Lumia 720 hanging.

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