Lumia 720 has touch & registration issue.

Nokia team,
pl make a note towards that,
1.once someone create a account in nokia store that can not change, but its ridicules, suppose I want to sale, but other person disabled to create account to activate nokia store.
2. If the phone got repair within 6 month, you must be give guarantee piece to piece exchange.
3. Less applications.
4. Behaviour is not good of care & call executives.
Regards,
Rohit Panchal
09XXXXXXXXX
Moderator's Note: The phone number was edited out. Please do not publish personal information in a public forum.

Just like any other smartphone you use a main account (your Microsoft account) toregister payment options, backup data and assign paid apps to (amongst other things)
When you want to sell the phone you do a reset which will allow the new owner to make it his, restore his won data and apps to the phone.
How long your warranty lasts will generally depend on the region you are in and local laws. Usually it is at least 12 months on factory defaults.
Could you tell us which apps you are looking for ? Also if you would actually tell us what issues you are having we may be able to help out..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Similar Messages

Lumia 720 Jumping and Vibration issue.

Hi, my Lumia 720, bought 10 days back is automatically vibrating and jumping between windows, to bing and home screen, and stopping at app switcher screen or home screen, and touch stops working(display and 3 keys). It works only after I press power on/off. Initially its occurance was less frequent but now its more often. Did reset, contacted nokia care and they reinstalled the OS. Yet, its happening. Please advise on this.

My Lumia 720 which I bought recently suffers from a strange behaviour. It starts vibrating suddenly, wildly and on its own without any provocation and after jumping several screens in quick succession, stops at Bing. This activity lasts anywhere from 10 seconds to half a minute. During this time, everything that I have been doing, attending a call, writing email or whatever, stops and after this forced interruption, I am forced to go to Bing. I have tried various steps like setting Display+touch settings to normal ( from high) and stopped Bing from operating on its own, but the problem continues. Is it a hardware or oftware issue? I have also seen that there are several users experiencing this problem and reporting this issue for quite sometime. In any case, Nokia should be aware of this and issuing the approrpiate patch to correct this situation. I wonder, Is anybody at Nokia listening?

Lumia 720 black- OS update issue and Apps download...

I am using Lumia 720 Black, Everythings seems to be oky, but I cannot download apps from store, though I congfigured my Microsoft account. Nor I am able to download new software updates.
Help me..

Hi Anindya1903,
Let us help you with this. Before we proceed with @Abi99's recommendation, take time to answer the questions below to isolate the issue:
For the downloading of apps:
• Are you unable to download any apps from the Windows Phone Store?
• What exactly happens when you download them?
• Is there any error message or code?
• Which connection are you using? Wi-Fi or cellular data? Do you have a stable internet connection?
• Were you able to browse any websites or access any internet-based apps using your phone?
For the software update issue:
• Where are you located? See: Software Update for Nokia Lumia with Windows Phone 8 to know the Lumia Cyan update availability in your country.
• What's the current OS version and firmware revision number of your phone?
• Any error message or code when checking for an update?
You can try checking the below links to further isolate the software update issue:
• FAQ - What if I have trouble installing an update on my Lumia phone?
• Solutions to update issues
We look forward to your reply. Oh, glad to see you on the forum.

Nokia Lumia 822 has MicroSD card issues

I upgraded to my Lumia in April, and since then, it has ruined 3 MicroSD cards. It either stops recognizing that they are in the phone (after which I've discovered that putting them into my computer and formatting them, they can be recognized), or simply deletes everything.
My latest SD card has lasted about a week so far, but I noticed that after synching my phone (to the Windows program that it uses on your computer) my "Camera Roll" was emptied of most of the pictures. There were two pictures left, but I was unable to "attach and send" them or "attach and share" to any of my messages or apps.
Also, anytime I synch my music through the Windows program on the computer, it adds another copy of the song to the card, or removes songs that I want to keep on the SD card.
The program used to synch isn't very user friendly, especially when trying to navigate pictures (only lists the file names, no options for thumbnails whatsoever), so I might just need help learning how to use that better?
I love my phone, but it has become a large pain, considering this isn't the only issue I've encountered.
Is anyone else having issues like these? And if so, have you found any solutions?

Hi ARowald,
I understand your concerns regarding the SD card issues you have encountered. A review of my resources indicate that this issue has been escalated to our software team and the manufacturer will address these issues in a future software update (No ETA).
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

Lumia 720 - screen feeze and keypad issues

Hi,
My lumia 720 has for a for a while now started to freeze when doing anything! Initially the phone seems to do weird things like the keypad pops up and srarts typing randomly then after a second or two the screen will just freeze and will not respond to anything. I have to press the lock screen button to lock the phone then unlock it to be able to use my phone again. Initially the problem only occurred once every week but now it happens every few minutes and is becoming untolerable. I really need to get this issue fixed! Has anyone come across the same issue and got it resolved. Nokia please help!

Hi Abbas001,
Sorry to hear this. Here are the troubleshootings that we can do on your phone:
1. Restart your phone.
Press and hold the Power and Volume Down keys simultaneously for 10-15 seconds. Release and the phone will restart. If the problem persists, reset and restore your phone as instructed below.
* Just a quick reminder, doing the reset will wipe off everything that you have on the phone. In case the phone is not responding anymore to anything, we can't do anything to save them. However, if your Windows Live account is signed in on the phone, your contacts, pictures and videos will be synchronized to it.
2. Reset and restore your phone.
Important: This erases all personal content on your phone and restores the factory settings.
Make sure your phone’s battery level is above 50%. To check the remaining battery life, go to Settings > battery saver > battery info. If you are not able to check it, or the level is too low, charge your phone for at least 20 minutes.
Switch off your phone, and disconnect the charger.
Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes.
3. Update your phone software
You may not be using the most recent software for your phone.
To check if there is new software available for your phone, on the start screen, swipe left, and tap Settings > phone update > check for updates.
See more information on updating your phone software.

Lumia 720 Touch screen error

Hi everyone!
So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
OK, I've look after soft/hard reset...
I have done both of them...but still have the error...
Anyone knows something?????????

gellrt wrote:
Hi everyone!
So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
OK, I've look after soft/hard reset...
I have done both of them...but still have the error...
Anyone knows something?????????
sounds like a hardware problem. so when u mean soft / hard reset.. u already restore factory settings? still the same?
if you haven't yet.. try connecting the fone to the pc via usb.. so u may try to backup the files u have in there before clearing everything.
i have a 720 but that never happen to mine yet. it does hang a bit but i just power cycle the unit, she's good to go.

Lumia 720 completely dead

So, my quite new, undamaged Lumia 720 has gone completely dead.
I took some photos and soon after that shut it off for the night to conserve battery (which was at 47% at this point). The las photo doesn't show up at skydrive, so I shut the phone off when it was still syncing. Next morning I tried to start it up again, no response. Tried soft and hard reset combinations, nothing. Put it on charger for 6 hours, nothing. Tried soft and hard reset again without sim & sd, nothing.
There have been no reactions whatsoever, even when I tried to charge the phone up. No vibrations, no sounds, nothing on the screen.
Up until now it has worked quite well, apart from a few crashes that needed soft reset.
So, can I do anything to fix it, or do I have to take it back? I'm not really interested in using my old samsung again for weeks...
Solved!
Go to Solution.

I got my new 720 in June 2013. Absolutely love it but then in early November it died. Had to send it off to NSW (No Nokia repair in Perth, WA). Allphones were good at organising the repair logistics
Phone was fixed and sent back after 2 weeks. Issue was something to do with camera flex. Then it broke again early December, unable to turn on, I tried soft and hard resets still no go. Now it s off again for 2nd warranty repair.
I asked for replacement as I need to travel overseas for Xmas, but not joy. So my phone will be repaired again and will be there wating for me when I return from holidays. Very painful, experience.
Mazza

Lumia 720 volume down key

Recently the volume down key on my lumia 720 has stopped working. It works sometimes if I restart my phone but again stops after a while. I am also unable to soft reset the phone because the volume down key is not working. It does not seem like a hardware issue because it works sometimes. Please guide what can be done for this.

If its a hardware problem then you will need to have it checked out at your local Nokia Care Point.

Lumia 720 Screen problem

My Nokia Lumia 720 has been behaving strangely for a few weeks now. I can turn on the phone but then when I try to enter my PIN number the screen will not allow me to. The screen jumps around erratically. I've tried doing a soft reboot & a hard reboot with no real success. I've done some research on the internet look on Nokia forums to find a solution and I've come to learn that other people are experiencing the exact same problem. Last week I had an accident with my phone, it fell out of my hand and cracked the screen. It was a very small crack on the corner of the screen (the black part of the screen) The phone still works apart from the issue I had before the phone fell. I've just gotten back from a Nokia Care Centre in Bellville, Cape Town called Cellectro. The technician of the store had a look at the phone and suggested i have the phone's screen replaced at a cost of R1900 (One Thousand Nine Hundred Rand) before he can check if the phone's hardware is faulty....That don't make much sense to me because I had the problem before the phone fell. Please advise what I can do to fix the problem.

Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
Thanks.

Lumia 720 lock button and volume up button not wor...

HI ,
MY lumia 720 has gone useless. The volume up button stopped working some 4 months before, and God's grace the new 8.1 update helped, even though the button doesnt work now. From 2 weeks the lock button has also stopped working and now its completely stuck. Now calls keep coming, but unable to answer anything or make it silent, as it is stuck and cant even do anything. I will never recommend any one a Nokia phone in future.
Please some one suggest me a way to restart my phone with out using lock key.
P.S: Nokia:: please restart manufacturing nokia 1100, as it is far better than a useless smart phone.

Sorry to know about your issue with the device.
Connect your phone to a PC via USB and try this software recovery tool from the link below, remember the phone would completely reset
http://www.microsoft.com/en-in/mobile/support/product/lumia-720/softwareupdate/
Do update.
Happy To Help

Cost of lumia 720 battery

As the battery backup of my Lumia 720 has dropped significantly I would like to have the battery replaced. Can someone help me with the price of battery and if the battery could be replaced
With regards
Vinay
Solved!
Go to Solution.

Hi, vinay1990. farby has a point in sending your phone to a Care Point for the battery of it to be fixed. But before sending your phone to a Care Point, have you tried isolating the case if there is really a problem with the battery? You may try performing the tips provided on this link: How can I prolong the battery life of my Lumia phone?. Link is intended for another region, but still helpful. Let us know the outcome.

Which is better Lumia 720 or Lumia 820??????

Lumia 820 has 1.5 ghz processor, 1gb ram bt doesn't look cool n around 6k more in price, n Lumia 720 has great look, better camera quality (both primary n secondary) BUTTTTT jus 512 mb ram, 1 Ghz processor,
so My question is-
1. Is Lumia 720 slow???
2. does Lumia 720 hang or something???
3. Does Lumia 720 lag???
4. Is it worth to buy Lumia 820 which is a little bit costly Around 6k more in my country)
"I AM NOT A HUGE GAME OR APP FAN BUT I WANT IF I INSTALL ANY APP OR GAME THEN MY MOBILE SHOULDN'T LAG OR HANG."
Solved!
Go to Solution.

Guys, I am planning to change my phone soon. i am using Nokia E6 for last two years and confotable with its performance. Though I had a bitter experience (you can read my experience HERE) at the begginning, it never came back after rectification done at nokia care. I am happy with its performance now. However, since it has a small screen, sometimes i feel difficult to select a link with finger while surfing through internet. That is the reason i am looking for a new one with bigger screen size. I was actually looking for Lumia 820 or 720 for which I am still confused to decide one. Request the experts to help me to select one. Which is better for my moderate use? i am using my phone mainly for calls, emails, photos and web browsing. I am not curious about games, music etc... Please help me to chose one.

Lumia 720 Low Audio Volume and % consumption on li...

Lumia 720 has low volume when nokia ear phones are used. At 15 volume without the ear phones attached the sound is great and loud but when they are connected I need to increase the volume to 25!
And also when I listen to music my battey drops 1% per song why is that?

Hi Aseem186,
Built-in speakers and earphones has a lot of differences when it comes to loudness. It is normal that the speaker is much louder than the earphones. However, the earphones can provide you a great sound quality as it has stereotyped sound.
About your concern about the battery life when playing music, do you have open apps other than the music player? Are you connected to Wi-Fi or is your phone's Bluetooth enabled?

Lumia 720 softwear store problem

I can't downloading any softwear in sd card in lumia 720.

This resource defines what you can and can't do with microSD: http://answers.microsoft.com/en-us/winphone/forum/wp8-wpstart/lumia-720-sd-card-useing-issue/0e277db...
Happy to have helped forum in a small way with a Support Ratio = 37.0

My Nokia Lumia 1520 has a plethora of issues

This is mainly about my Nokia Lumia 1520, but also some other Nokia Lumia phones.
After I inherited my Nokia Lumia 1520 I had to wait a few weeks before I could install Windows Phone 8.1 (Blue) + Nokia Lumia Cyan on it, after doing so I signed in with my Microsoft-account (as it was of a deceased family member before, and I was using his Microsoft-account, so I had to factory reset it), after resetting it I noticed a plethora of issues that weren't present in Windows Phone 8, no offence to anyone at Microsoft, but Windows Phone 8 had absolutely 0 bugs I ever experienced, no crashes, no oddities, ever since the new operating system was released all my phones as well as my ex-girlfriend's and my girlfriend's phones have been experiencing issues, but none more than my Nokia Lumia 1520, here is a summation of each phone. Note that I am a huge Windows Phone fanboy, so I have purchased several devices for multiple people, and I'll write what they've told me down here too. Note that most are either Nokia Lumia or Microsoft Lumia, but one is by the Cantonese manufacturer, Huawei so I don't know if that will be considered (ir)relevant by the moderators.
Nokia Lumia 1520:
* Sometimes the touch-screen randomly doesn't respond (which is really annoying while playing Age of Empires: Castle Siege where I lost the chance to get several British banners due to this error), this recovers sometimes by going stand-by, but this alternates and seems completely random when the screen gets responsive again, and when not.
* It randomly starts pressing physical buttons, and when I try to press them it's not recognized by the phone, and there is no way to turn my phone off or even put it in stand-by while it's doing this.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this.
* It sometimes starts crashing random applications with provocation.
* Sometimes it won't charge.
* It crashes randomly while playing videos on Google YouTube and other websites.
* It can't download Lumia Help + Tips.
* Sometimes the screen goes all black, and the camera stops to work, but here is the odd part, whenever I click on the back-button and hold it it shows me the ''open'' applications, but they all remain black.
* Half of the time when I take pictures with it there is a 3 second delay, and most of the time those pictures aren't saved, so I only use it to take screenshots, and maybe 1 in every 10 screenshot is actually saved.
* It won't show the profile pictures of my Microsoft Skype-contacts.
* The calendar doesn't work on the lock-screen, and shows me the wrong information all the time.'
* Cortana randomly starts in the middle of other things.
* Internet Explorer Mobile randomly crashes and closes the tab I'm on at that moment.
* Internet Explorer Mobile randomly opens tabs I didn't ask for.
Nokia Lumia 920:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this. (note for my Nokia Lumia 920 this happened after I returned from Hanoi, the issue has been constant on my Nokia Lumia 1520 even while it was in Europe)
* Microsoft Skype crashes when I want to upload a picture or drawing (unique to this specific phone, it works seamless on all the other devices).
* Microsoft Cortana often notifies me about news, but can't fetch anything when I click on the message in the Action Centre.
* It can't download Lumia Help + Tips.
* On some (Vietnamese) Wi-Fi connections it can't update nor download several applications regardless of size (for example an Angry Birds game called Angry Birds Go! that is nearly 1 G.B. nor an 8 M.B. N.O.R.A.D. Santa Tracker).
* When there is a flippable protective case around it the cellular network will crash, and can only be restored after rebooting it, before I got S.I.M. errors on it nearly 5 times a day, each time it required me to restart my phone.
* It permanently shows 2 unread mails in Microsoft Outlook and 8 in Google Mail for no reason, I have 0 mails in Yahoo! Mail but it does tell me that I have ''unread'' ones in several (NON-EXISTING) folders.
* The Calendar doesn't appear on the lock-screen, and if it does it's either several weeks too late, or shows me messages for months about things that happened last year.
* Sometimes one ear-plug goes without sound, rather than being a hardware problem it gets fixed by rebooting the phone.
* Sometimes I can't copy or paste anything.
* Internet Explorer Mobile often doesn't recognize images I want to save, while somehow it does recognize those same images either the day before and/or the next time.
Nokia Lumia 520:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* It doesn't recognize the Micro-S.D. card it did before (it worked while on Lumia Cyan).
* It can't download Lumia Help + Tips.
* It sometimes won't charge.
Nokia Lumia 530 Dual S.I.M.:
* After inserting a Micro-S.D. card it can't download in-app videos (Microsoft Skype) or voice messages (WhatsApp-Messenger) or even links (Facebook Messenger).
* It can't download Lumia Help + Tips.
* Sometimes it doesn't recognize the 2nd S.I.M. Card.
* Like before, the Calendar doesn't function on the lock-screen.
Microsoft Lumia 353:
* Touch related issues similar to the Nokia Lumia 1520 as expressed above.
Huawei Ascend W1:
* The phone will detect low storage even when there is lots of free space.
Unrelated to these phones, but still ''Nokia'' hardware is the Nokia charger that comes with Nokia Lumia phones for some reason doesn't work, I mean like ever, and Microsoft forces me to buy new chargers, plus I still use the charger I had on my old H.T.C. Windows Phone for my Nokia Lumia 920. All the above phones have many more issues, but I just simply can't remember them right now.

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Lumia 720 has touch & registration issue.

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