Lumia 720 Issues

Dear Nokia and Microsoft,
I have no idea why I always go for Nokia ever since I purchased a Nokia 2300 back when it was okay to have phones weighing 5 kgs. Since then I have shifted from 2300 to 2100 to N73 to 6303 classic to finally Lumia 720. Everyone was against me buying a Windows phone but I have always loved the interface and the amazing touch which is far better than any other phone. But, it's been only about 10 days and my Lumia 720 is already troubling me. The phone hangs a lot, which is okay with me as I am a user of Windows on my desktop too, but then it gets stuck in the middle of some tasks and its pretty irritating. It exits from applications on its own without showing any error message. The screen magnifies on its own and refuses to go back to normal even if i tap with double fingers (as in the case of ease of access menu) until I restart it, now I cant keep restarting the phone again and again for such petty things. The worst of all is the call hold button... I can put a call on hold but I cant unhold it, no matter how many times I touch the key, try locking unlocking but it doesnt work and I have to end the call everytime I put a call on hold. Now most of it sounds like the OS issue but also I have a problem with soft reset, the phone just doesn't go off even if I keep pressing the volume down and power button for 15 seconds or 50 seconds, it wont just restart until I leave the button and press the power button again. Now maybe that is how its supposed to work, but everyone else is saying that it's not how it usually works.
Please tell me what is the best option. I called up Nokia care and they tell me to "wait" for a software update. That is very convenient, right!
Regards,
Irfan Haider
New Delhi, India

CB
Windows phone issues should be asked here
Wanikiya and Dyami--Team Zigzag

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Known Issue in Nokia Lumia 720 - Virtual keys stop...

Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000.... Is there any permanent solution? pls help

Did you try any troubleshooting steps ?
1.Simple Reboot
2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

Lumia 720 black- OS update issue and Apps download...

I am using Lumia 720 Black, Everythings seems to be oky, but I cannot download apps from store, though I congfigured my Microsoft account. Nor I am able to download new software updates.
Help me..

Hi Anindya1903,
Let us help you with this. Before we proceed with @Abi99's recommendation, take time to answer the questions below to isolate the issue:
For the downloading of apps:
• Are you unable to download any apps from the Windows Phone Store?
• What exactly happens when you download them?
• Is there any error message or code?
• Which connection are you using? Wi-Fi or cellular data? Do you have a stable internet connection?
• Were you able to browse any websites or access any internet-based apps using your phone?
For the software update issue:
• Where are you located? See: Software Update for Nokia Lumia with Windows Phone 8 to know the Lumia Cyan update availability in your country.
• What's the current OS version and firmware revision number of your phone?
• Any error message or code when checking for an update?
You can try checking the below links to further isolate the software update issue:
• FAQ - What if I have trouble installing an update on my Lumia phone?
• Solutions to update issues
We look forward to your reply. Oh, glad to see you on the forum.

Lumia 720 Jumping and Vibration issue.

Hi, my Lumia 720, bought 10 days back is automatically vibrating and jumping between windows, to bing and home screen, and stopping at app switcher screen or home screen, and touch stops working(display and 3 keys). It works only after I press power on/off. Initially its occurance was less frequent but now its more often. Did reset, contacted nokia care and they reinstalled the OS. Yet, its happening. Please advise on this.

My Lumia 720 which I bought recently suffers from a strange behaviour. It starts vibrating suddenly, wildly and on its own without any provocation and after jumping several screens in quick succession, stops at Bing. This activity lasts anywhere from 10 seconds to half a minute. During this time, everything that I have been doing, attending a call, writing email or whatever, stops and after this forced interruption, I am forced to go to Bing. I have tried various steps like setting Display+touch settings to normal ( from high) and stopped Bing from operating on its own, but the problem continues. Is it a hardware or oftware issue? I have also seen that there are several users experiencing this problem and reporting this issue for quite sometime. In any case, Nokia should be aware of this and issuing the approrpiate patch to correct this situation. I wonder, Is anybody at Nokia listening?

Issues with Whatsapp in lumia 720

I jus found a bug in Lumia 720. When ever i pause a song in the music player n i resume it later by clicking on the paused song icon title .. It directs me to home page of whatsapp ! .. How do i fix this ??? Also found Compatability issues with whatssapp on lumia720

hi mate,
this is not the place to share your feedback regarding WhatsApp. it has nothing to do with Nokia and everything to do with WhatsApp, so you will need to contact them directly.

Lumia 720 lock button issue

my lumia 720 lock button doesn't respond all time .. it responds in sometimes and sometimes not !!! i dont know wheres the problem is ..

Welcome to the Nokia's support community, @Shan88 !
Are you still experiencing the issue? Have you tried visiting a Nokia Care Point and have your phone checked by the technicians? This can help us prevent further damage on it & immediate action needed be taken. However, having said that your phone has been updated to the Windows Phone 8.1 Preview for Developer software, your warranty has been voided and charges may apply. To check for an available care point in your location, go to your local support page: http://www.nokia.com/global/support/locations/.
Bear in mind that you have to create a backup of your files as they may be deleted during the repair process. To know how to do that: http://www.windowsphone.com/en-US/how-to/wp8/settings-and-personalization/back-up-my-stuff. Note that the link will be directed to a US region intended website. For your location: http://www.windowsphone.com/en-us/markets.
For other questions, just get back to us.

Issues with Lumia 720 - please help

Hi,
I got a lumia 720 2 weeks back. Its a wonderful device but below are some issues which I've encountered -
Skydrive doesnt work automatically. It used to earlier but now after I altered and reverted its settings, I've to manually upload to skydrive.
2. Uploading vidoes to skydrive/facebook gives "upload error" with "upload failed.tap to retry" message.
3. The speaker volume on calls doesnt seem sufficiently loud. I've to increase to 10 (out of 10) and it still feels just enough to hear claerly. Volume while playing songs is resonably loud though.
4. Cant find anything under 'find my phone' settings. Seems it doesnt work in India.
I'm using a wifi connection which is workign fine for all ither task except points 1 and 2. Please help!

No comments? May be I listed too many problems.
If anyone has inputs on the upload error/skydrive inconsistency please help.

Lumia 720 - screen feeze and keypad issues

Hi,
My lumia 720 has for a for a while now started to freeze when doing anything! Initially the phone seems to do weird things like the keypad pops up and srarts typing randomly then after a second or two the screen will just freeze and will not respond to anything. I have to press the lock screen button to lock the phone then unlock it to be able to use my phone again. Initially the problem only occurred once every week but now it happens every few minutes and is becoming untolerable. I really need to get this issue fixed! Has anyone come across the same issue and got it resolved. Nokia please help!

Hi Abbas001,
Sorry to hear this. Here are the troubleshootings that we can do on your phone:
1. Restart your phone.
Press and hold the Power and Volume Down keys simultaneously for 10-15 seconds. Release and the phone will restart. If the problem persists, reset and restore your phone as instructed below.
* Just a quick reminder, doing the reset will wipe off everything that you have on the phone. In case the phone is not responding anymore to anything, we can't do anything to save them. However, if your Windows Live account is signed in on the phone, your contacts, pictures and videos will be synchronized to it.
2. Reset and restore your phone.
Important: This erases all personal content on your phone and restores the factory settings.
Make sure your phone’s battery level is above 50%. To check the remaining battery life, go to Settings > battery saver > battery info. If you are not able to check it, or the level is too low, charge your phone for at least 20 minutes.
Switch off your phone, and disconnect the charger.
Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes.
3. Update your phone software
You may not be using the most recent software for your phone.
To check if there is new software available for your phone, on the start screen, swipe left, and tap Settings > phone update > check for updates.
See more information on updating your phone software.

Lumia 720 screen issue

Does nokia care change my Lumia 720 screen

Hi, you're at MS/Nokias user to user forums and you're giving little on what's your problem other than you ask if Nokia care will replace your screen.
If it's within the warranty period and it's a warranty case they will replace the screen free if needed.
If its out of warranty and/or you have caused the screen to malfunction or break by dropping it etc, you will have to pay for the replacement screen/repairs.
A Nokia care point will however be able to answer you on this question.
Good luck!

Network issues on my Lumia 720.

I am using Lumia 720 and from last 15 days I not getting proper network on my phone can anyone tell me what to do now?
Moderator's note: The subject was edited as we created a new thread for this topic.

Hi chirag2559,
How's the phone now? Are you still unable to get full network signal? Does this happen regardless of your location? Aside from the recommendations given previously, have you checked if there's a difference setting the Network selection from "automatic" to "manual" or vice versa? It can be done by going to Settings > cellular+SIM > SIM settings > Network selection. If it didn't help, you can try other troubleshooting steps found below:
• I cannot get a network signal
Note: The link is intended for the Philippines. Not in the Philippines? You can check your local support here:
• Local support
We look forward to your reply. By the way, thank you for sharing your query with us.

Issues Volume Keys of Lumia 720

Volume Keys of my Lumia 720 particularly down key is not responding within few days of use. It happened to my neighbor also.

My down volume key has not worked for weeks. I haven't used the camera button for a while either and just realized it doesn't work... sort of! So when I have the camera on and I press the camera button, the camera lens will refocus... but it doesn't snap the pic.
When I press the camera button and the camera app is not open, the button does nothing...unless! Unless I simultaneously press the down volume key! So the key does work!!! But it doesn't reduce the volume and it must be depressed at the same time as the camera button in order for the camera button to work. I tried using the volume down key instead of the camera button and it is still inoperative. So! The camera button will only work when I press the volume down key at the same time.The volume key still doesn't work.
Any thoughts?
p.s. don't tell me to press the volume down key and the power key at the same time to do a soft reset. I've tried that. The volume down key doesn't function properly and will not soft reset the phone. I've tried a hard reset and even updated to 8.1. None of that has worked. I bought the phone new on eBay via India. I'm a US user. The phone has no warranty.

Lumia 720 touchscreen intermittent issue

Hi frnd, i bought new nokia lumia 720 i have one problem now. That touch screen working but that screens bottom is not working. I mean start bottons little bit of up, end of the screen side only not working but sometimes its working. What can i do? How to i salve that problem. Plz anyone help me....
Moderator's Note: This post has been moved to the more appropriate board. The subject was amended.

Hi, sayedbrindha. Thanks for posting. When did it start? Can you see any pattern when the capacitive buttons work or do not work? Does this only happen when performing a particular task on the phone or when using an app? If you haven't tried any troubleshooting steps, you can start with rebooting it by pressing and holding the volume down and the power keys simultaneously for about 10-15 seconds. Make sure that your Lumia 720's software is up-to-date: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/. Keep us posted.

Lumia 720 - Network Issue - Service Delay

I have purchased Nokia Lumia 720 on 06.06.2013 at Univercell Mobile, Tamil Nadu and put a new microsim. Within a month I have faced network problem on my lumia 720 and the same has been confirmed by the Nokia Service Centre and the mobile has been sent to Delhi for Repair on 24.07.2013.
Even after two weeks I couldn’t find any status of my mobile yet and also service centre people doesn’t have any tracking system for the same. I am afraid to say that nokia have such a bad system for tracking Service & repair. Also people never carry the spare or old mobile with them to use whenever if the new mobile get problem.
I have used many Smart Nokia mobile since 2004 I really enjoyed it, but now I think buying Nokia lumia I have chosen the wrong mobile. I felt that Nokia is not upto the mark as before.

Hi gsgopalan,
Did you got your phone back and if yes is it working fine now ?
I too have got a problem with network which fluctuates too much and drops in between mostly when using 3G. This is causing lot of trouble and also call drops.
Have checked other phones with same sim are showing full network signals but this one;s got a problem.
Now going to submit to Nokia care for repairs for this v. new phone.

Hanging Issues - Nokia Lumia 720

Dear Sir,
I bought a new nokia lumia 720, its getting hang everyday, even i reset and restore factory settings
but still im facing same problem, please help me out to get rid of this problem.
Thanks in advance.
Moderator's Note: The subject was amended as we have created a new thread for this topic.

Did you get your normal SIM card cut? or are you using an original microSIM?

Problem with store app, lumia 720

hi
i bought lumia 720 few weeks ago, and because i can't download apps from the windows store directly (cuz i'm from syria), i have to download them to the laptop then move them to the SD card, and later open the .XAP files from the store app.
the problem is that THE STORE APP ISN'T WORKIING, it keeps saying "service unavailiable right now. Check back in a little while".
so now i can't download any thing on my lumia and this sucks
plz help..

Hi, Adeptbe. Thanks for posting your concern on our community. Does the issue occur regardless of the connection you are using? Does the date and time of your phone are properly setup? Check it by going to Settings>date+time. Also, try checking if the Microsoft account on your phone is syncing properly. Do it by going to Settings>email+accounts>press and hold Microsoft account>sync. If you encounter any error message, you may check it in here: Common Windows Store error codes. Let us know if you need further assistance.

Lumia 720 Issues

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