Lumia 720 pixel row problem and warranty

Hello,
I have a 6 month Lumia 720 that has developed a problem in which a complete vertical row of pixels doesn't work in blue, green, yelloow, and other background colors.
I took it for warranty and they told me that they must exchange it for a new unit but they don't have 720's in stock.
THEY WANT TO GIVE ME SOMETHING LOWER THAN EVEN A LUMIA 630, I consider that totally unfair, given that even the 630 is a total downgrade.
How can that be possible? What can I do?

This is a user to user forum so we cannot help you directly in any way. You need to take it up further with Microsoft Mobile support in your country.

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Hi, Prashant1373. Welcome to the Nokia Support Discussions. Sorry to learn about your experience. Just to verify, when did it start to happen? Let's try to perform troubleshooting steps first before sending it back to the repair facility. Aside from rebooting the phone, is your phone's software up to date? Can we have its software version? Settings > about > More info. Keep us posted.

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Moderator edit by bananaman: Masked serial number to prevent misuse.

I have had similar problems, and would recommend the following:
You probably wont get a resolution from the forums, only sympathy (which can help!).
Keep calling anyone you can find to do with Lenovo warranty about the issue utill you get a decent response. I was calling every day for 2 months. The process was so painful, I now live with the non-critical problems rather than deal with them.
Next time consider Dell. Their 3ry warranties have been outstanding - shipping parts to me anywhere in Eurpe within 48 hours, or collecting from my office and returning fixed 2 hours later, even in Gibraltar.

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Hi Aseem186,
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Lead_org,
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Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

Lumia 720 screen freeze

Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

Hello Musica,
Thanks for the Prompt Reply.
I'll explain in neat how this happened.
OCCURENCE 1: The first day
1. I purchased my mobile on April 20'th, which is just 2 days after it was released to stores in India.
2. That day night i just tried Wifi, contacts, people hub etc and was going well till then.
3. I wanted to change brightness settings so, i was checking auto, low, high etc. I set it to Low, Then Locked the phone using the button on the side. After a minute i wanted to open up the Camera by pressing on the shutter button (when the phone is still in the locked condition). I did not see any camera opening up. I then tried to Unlock the screen and it dint. I tried almost everything, volume up, down etc.. nothing happened.
I tried to connect the USB cable to the Phone and access it through laptop, and gracefully i saw that the folders appearing on the browser. Hence i confirmed that the phone had power supply and some part of it is still running.
Please note that this just happened as i said 1) change screen brightness - changed few times between options, and finally settled down to Low 2) Locked the screen 3) Tried to Open camera by press and hold Shutter button of camera. -> Thats it after that i was not able to see anything on the screen.. The screen was clear Black and even the windows and other two icons below did not glow for any operation i did..
I had to reset the phone to get something on the display back again.
And clearly to say that - This Problem is not re-producible in the same way again.
OCCURENCE 2: 4-5 days later(This time luckily i dint want to restart, plase read below)
1) I was in the "settings" menu searching something on the settings. I think i set the wifi on and came back to the settings main view.
2) assuming wifi was on, i wanted to go back and open browser, so i press the back key and nothing happened. Still the settings menu was showing up.
3) So i thought it was stuck and tried to click something on the settings. Neither a touch nor any sort of selection was not accepted. instead the screen Freezed in the same Settings menu.
4) NOW, i just randomly tried few moves on the screen just to try wake it up. And i found a glimpse of LOCK SCREEN coming down from the top (i think) in a slow motion (unusual than the normal appearance).
5) Now i have the lock screen infront of me, and i slowly slide it up as usual. The phone was unlocked and then i had the settings menu there which now resumed working.
This was strange to me as a Software Programmer to realize why the lock screen appeared on the fist place and why was the settings menu first was not responding.
Please note that this time i dint have to restart the phone luckily.
OCCURENCE 3: Seven days later after the purchase
1. Installed photosyth. Took a photosynth capture
http://photosynth.net/view.aspx?cid=0b887c2e-aa42-4491-9c60-4d0fd43e6356
2. If you see this photosynth image, in some place you will note a Green Color like coating sort of a paint on just the left of the church View. It sort of covers the leaves like a thin green Film.
3. Please note - that was the last frame i shot in the Photosynth lens before i continued to stitch.
4. Stitching complete and the image was just as you see in the above photosynth Link.
5. After this i wanted to use camera normally, and when i do so, i see everything as "that green color" which appears in the photosynth image that i mentioned. i closed Camera and opened it again from the start menu, and NO... Still it was the same green. I wasnt able to see any objects that i aim. Fully green.
6. Left with no options, but in a hurry to take a picture, i had to restart the device..
These are the just three occurences that i had during these 10 days after purchase.
I tried hard later on to test the device by trying the same things, but never happened. I am particularyly bothered ONLY about the issue 1 & 2. Third issue is definely because of PhotoSynth causing something. May be it didnt flush anything out of the camera buffer memory.. or dont know what exactly made that green there in the image and later on the full viewfinder...
The device otherwise works exceptionally well and hence i dint want to immediatly go and check with Nokia Care, because the problem was not perfectly re-producible.
==> What do you think? I certainly feel that it could be a software issue with 1 & 2?
1) Would you be interested in some logs in case the issue occurs again?
2) If the issue occurs again, and i just take the phone immediately to Nokia Care, should i suggest something to them on Your behalf so that they dont try to diagnose something wrong? Because if they reset it, reproducing the issue is hard.
3) Do you think i would need to ask Nokia Care to run any diagnostic tests for "this specific issue"? Do you have such a test available & instructed to all Nokia Care Engineers?
Please suggest. Rest all things in the phone are fine and its absolutely smooth. Even if i exchange, i dont have guarantee / rather convinced that this issue will popup again in the new phone (if at all). So i want to know the root cause before i exchange so that it does not appear again in the new phone.
Thanks,
Binny.

Lumia 720 pixel row problem and warranty

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