Lumia 720 Screen Freezed

Hi,
I am also facing the screen freezing issue, i have also tried the below solution for 5-6 times but still my phone screen is not working.....
Press and hold the Volume down and the Power button simultaneously for 10 seconds. After doing this my phone restarted but still screen is not working and unable to do anything on my phone.

I presume by freezing you mean the screen is not working at all. Do you think the phone is otherwise working but the display just isn't coming on? I think perhap it might be a hardware issue and you should get it checked out at your local Nokia care point.

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My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
Since yesterday, i am facing this issue. Its 1 month old mobile.
Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

Lumia 720 screen freezes

I am facing a touch problem on my nokia lumia 720. it freezes the screen when i press power key it gets back to normal. I have already hard reset the device. but the problem happens randomly so i cant show to nokia care representatives.

hi mate, in this case you still need to get it checked out at Nokia Care, as they are the only ones that can assist you in this instance.

Lumia 720 screen freeze

Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

Hello Musica,
Thanks for the Prompt Reply.
I'll explain in neat how this happened.
OCCURENCE 1: The first day
1. I purchased my mobile on April 20'th, which is just 2 days after it was released to stores in India.
2. That day night i just tried Wifi, contacts, people hub etc and was going well till then.
3. I wanted to change brightness settings so, i was checking auto, low, high etc. I set it to Low, Then Locked the phone using the button on the side. After a minute i wanted to open up the Camera by pressing on the shutter button (when the phone is still in the locked condition). I did not see any camera opening up. I then tried to Unlock the screen and it dint. I tried almost everything, volume up, down etc.. nothing happened.
I tried to connect the USB cable to the Phone and access it through laptop, and gracefully i saw that the folders appearing on the browser. Hence i confirmed that the phone had power supply and some part of it is still running.
Please note that this just happened as i said 1) change screen brightness - changed few times between options, and finally settled down to Low 2) Locked the screen 3) Tried to Open camera by press and hold Shutter button of camera. -> Thats it after that i was not able to see anything on the screen.. The screen was clear Black and even the windows and other two icons below did not glow for any operation i did..
I had to reset the phone to get something on the display back again.
And clearly to say that - This Problem is not re-producible in the same way again.
OCCURENCE 2: 4-5 days later(This time luckily i dint want to restart, plase read below)
1) I was in the "settings" menu searching something on the settings. I think i set the wifi on and came back to the settings main view.
2) assuming wifi was on, i wanted to go back and open browser, so i press the back key and nothing happened. Still the settings menu was showing up.
3) So i thought it was stuck and tried to click something on the settings. Neither a touch nor any sort of selection was not accepted. instead the screen Freezed in the same Settings menu.
4) NOW, i just randomly tried few moves on the screen just to try wake it up. And i found a glimpse of LOCK SCREEN coming down from the top (i think) in a slow motion (unusual than the normal appearance).
5) Now i have the lock screen infront of me, and i slowly slide it up as usual. The phone was unlocked and then i had the settings menu there which now resumed working.
This was strange to me as a Software Programmer to realize why the lock screen appeared on the fist place and why was the settings menu first was not responding.
Please note that this time i dint have to restart the phone luckily.
OCCURENCE 3: Seven days later after the purchase
1. Installed photosyth. Took a photosynth capture
http://photosynth.net/view.aspx?cid=0b887c2e-aa42-4491-9c60-4d0fd43e6356
2. If you see this photosynth image, in some place you will note a Green Color like coating sort of a paint on just the left of the church View. It sort of covers the leaves like a thin green Film.
3. Please note - that was the last frame i shot in the Photosynth lens before i continued to stitch.
4. Stitching complete and the image was just as you see in the above photosynth Link.
5. After this i wanted to use camera normally, and when i do so, i see everything as "that green color" which appears in the photosynth image that i mentioned. i closed Camera and opened it again from the start menu, and NO... Still it was the same green. I wasnt able to see any objects that i aim. Fully green.
6. Left with no options, but in a hurry to take a picture, i had to restart the device..
These are the just three occurences that i had during these 10 days after purchase.
I tried hard later on to test the device by trying the same things, but never happened. I am particularyly bothered ONLY about the issue 1 & 2. Third issue is definely because of PhotoSynth causing something. May be it didnt flush anything out of the camera buffer memory.. or dont know what exactly made that green there in the image and later on the full viewfinder...
The device otherwise works exceptionally well and hence i dint want to immediatly go and check with Nokia Care, because the problem was not perfectly re-producible.
==> What do you think? I certainly feel that it could be a software issue with 1 & 2?
1) Would you be interested in some logs in case the issue occurs again?
2) If the issue occurs again, and i just take the phone immediately to Nokia Care, should i suggest something to them on Your behalf so that they dont try to diagnose something wrong? Because if they reset it, reproducing the issue is hard.
3) Do you think i would need to ask Nokia Care to run any diagnostic tests for "this specific issue"? Do you have such a test available & instructed to all Nokia Care Engineers?
Please suggest. Rest all things in the phone are fine and its absolutely smooth. Even if i exchange, i dont have guarantee / rather convinced that this issue will popup again in the new phone (if at all). So i want to know the root cause before i exchange so that it does not appear again in the new phone.
Thanks,
Binny.

Lumia 720 screen retain impression of last visited...

Lumia 720 screen reatain impression of last visited page (if the I keep my screen turned on and keep the last visited page open for 3-5 minutes). The impression slowly disappear after 5-10 minutes if I switch to different page. Is this normal, because I have never seen something like this with any other phone?

Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
Thanks.

Lumia 720 Screen problem

My Nokia Lumia 720 has been behaving strangely for a few weeks now. I can turn on the phone but then when I try to enter my PIN number the screen will not allow me to. The screen jumps around erratically. I've tried doing a soft reboot & a hard reboot with no real success. I've done some research on the internet look on Nokia forums to find a solution and I've come to learn that other people are experiencing the exact same problem. Last week I had an accident with my phone, it fell out of my hand and cracked the screen. It was a very small crack on the corner of the screen (the black part of the screen) The phone still works apart from the issue I had before the phone fell. I've just gotten back from a Nokia Care Centre in Bellville, Cape Town called Cellectro. The technician of the store had a look at the phone and suggested i have the phone's screen replaced at a cost of R1900 (One Thousand Nine Hundred Rand) before he can check if the phone's hardware is faulty....That don't make much sense to me because I had the problem before the phone fell. Please advise what I can do to fix the problem.

Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
Thanks.

Lumia 720 - screen feeze and keypad issues

Hi,
My lumia 720 has for a for a while now started to freeze when doing anything! Initially the phone seems to do weird things like the keypad pops up and srarts typing randomly then after a second or two the screen will just freeze and will not respond to anything. I have to press the lock screen button to lock the phone then unlock it to be able to use my phone again. Initially the problem only occurred once every week but now it happens every few minutes and is becoming untolerable. I really need to get this issue fixed! Has anyone come across the same issue and got it resolved. Nokia please help!

Hi Abbas001,
Sorry to hear this. Here are the troubleshootings that we can do on your phone:
1. Restart your phone.
Press and hold the Power and Volume Down keys simultaneously for 10-15 seconds. Release and the phone will restart. If the problem persists, reset and restore your phone as instructed below.
* Just a quick reminder, doing the reset will wipe off everything that you have on the phone. In case the phone is not responding anymore to anything, we can't do anything to save them. However, if your Windows Live account is signed in on the phone, your contacts, pictures and videos will be synchronized to it.
2. Reset and restore your phone.
Important: This erases all personal content on your phone and restores the factory settings.
Make sure your phone’s battery level is above 50%. To check the remaining battery life, go to Settings > battery saver > battery info. If you are not able to check it, or the level is too low, charge your phone for at least 20 minutes.
Switch off your phone, and disconnect the charger.
Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes.
3. Update your phone software
You may not be using the most recent software for your phone.
To check if there is new software available for your phone, on the start screen, swipe left, and tap Settings > phone update > check for updates.
See more information on updating your phone software.

Lumia 720 Screen Flickering/Jumping

About a month ago, my lumia 720 was suddenly started flickering. I tried all the possible ways to fix it including
1. Soft Reset
2. Hard Reset
3. Make touch sensitivity to normal.
4. Auto adjust brightness off. etc
None of them worked at all. Then Finally after 3 days of suffering, I got an idea. I removed the screen protector and then I realized the problem got solved. I was very happy.
But after a Month now the problem came back. Its now even more serious. I tried all the steps previously did and all failed.
Isn't there any possible solution except going to Nokia Care? Because the problem does not occur all time.. so even if i go to nokia care, i may not be abble to show them the problem.. Plz Help!!!!!!!!!!!!!!

Hi, PelicanPils.
The Nokia Software Recovery Tool is only compatible with Windows 7 OS or newer. Are you able to use it?
Your phone has one year manufacturer's limited warranty. After 12 months, you will be charged for any repairs from any Nokia Care Point. It is your discretion if you will continue with the repair process or not. To know more about the Nokia Manufacturer's Limited Warranty, see this: http://nds1.nokia.com/files/support/global/phones/guides/WC_B9229743_EN_1.pdf.
If possible, you can also visit a different Nokia Care Point for a second opinion. To locate one: http://www.nokia.com/in-en/store-locator/.
If you have other questions, just let us know.

Lumia 720 screen cracked

Dear Nokia Support team,
couple of questions on Nokia Lumia 720
- does the screen crack after falling from 3 ft given it is made out of gorilla glass?
- can this be covered in the warranty? my device is just about 8 months old, and performing quite well, but this screen crack has not been a pleasant user experience
Look forward to hearing from you
thx

Hi, this is mainly a user to user trouble shooting forum, but employees might drop by - however there's no guarantee.
However, I can answer this for you. Gorilla glass are not crack/shatter proof. Gorilla glass are tougher against scratches, but not even scratch proof.
So with the right speed, right angle and right surface it will break when dropped.
Cracking your screen from dropping it will not be covered by warranty unfortunately. You will have to pay for a repair/screen replacement.

Lumia 720 screen issue

Does nokia care change my Lumia 720 screen

Hi, you're at MS/Nokias user to user forums and you're giving little on what's your problem other than you ask if Nokia care will replace your screen.
If it's within the warranty period and it's a warranty case they will replace the screen free if needed.
If its out of warranty and/or you have caused the screen to malfunction or break by dropping it etc, you will have to pay for the replacement screen/repairs.
A Nokia care point will however be able to answer you on this question.
Good luck!

Nokia Lumia 720 screen hooked

What can I do. I have been having difficulty calling with my Lumia 720. The screen will just be stuck. I could neither scroll up or down, until I remove the battery and start all over again. This is getting embarrassing for me. I need an urgent response on what to do. My likeness for the phone is weaning.

Next you remove the battery, leave it out for at least 10 seconds and see if that helps. Does it still happen if you remove the sim? You could also try resetting your phone. Be sure to backup your data beforehand.

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

My Lumia 720 Screen is Broken

I purchased a Lumia 720 phone less than a month ago, sadly, my phone fell, and the outer glass screen is shattered. The phone still works very well, the screen is still as esponsive and sensitive. I will like to know where i can have it fixed (can it be any care centre?) and the price if possible. i will kindly appreciate a speedy response as I am about to travel and I use this very excellent phone for video confrencing.
Thank you.
Solved!
Go to Solution.

my lumia 720 falls fom approx 5 ft a couple of days back and its screen was dreadfully broken. i went to nokia care they informed me of non availability of screen at the moment now they are going to intimate me for the same.
secondly i talked to them about the reselling of my set they told me they will take it for just 3k for my approx 18k cell with a wrongly designed rise up screen.
next one is that there is no official case launched by nokia for this issue yet.
these cases of screen are rising, its not possible to handle with care every tym esp. when you have a lot of other important issues with you.... what i mean this set has got NuLL durability...
i just need some pragmatic solutions for this...

Lumia 720 screen flickering

i have bought a new lumia 720 yesterday, but my screen automatically starts to flicker. ay solutions ???

these older topics may be of help...
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-710-screen-brightness-flickering/td-p/1389363
http://discussions.nokia.com/t5/Nokia-Lumia/920-Flickering-screen/td-p/1638252
it doesn't seem to be confined with a specfic model. also, it mostly indicates software rather than hardware issue.

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Lumia 720 Screen Freezed

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