Lumia 720 Touch Key

I have a problem. My lumia 720 touch keys are not glowing anymore. What's the problem?
Batter Saver feature is off and the screen brightness is high. I always leave the brightness to High.

Did you try rebooting the device ? Also unlock the screen in different lighting conditions (Bright light or dark room) and see if it makes any difference ...

Similar Messages

  • Lumia 720 touch problem!!!!

    My lumia 720 is just one week older since it is getting stuck or freeze and touch keys does not function!!!!so what can i do to solve this problem.

    there are a few similar questions with accepted solutions, maybe you should take a look at them
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-925-frozen/m-p/2008450#M58880
    http://discussions.nokia.com/t5/Nokia-Lumia/Frozen-Wont-start-up-Lumia-920/m-p/1831756#M46544
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-frozen/m-p/1646570#M30403
    The silence will fall

  • Known Issue in Nokia Lumia 720 - Virtual keys stop...

    Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000....     Is there any permanent solution? pls help

    Did you try any troubleshooting steps ?
    1.Simple Reboot
    2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
    3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
    4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
    If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

  • Lumia 720 Touch screen error

    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????

    gellrt wrote:
    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????
    sounds like a hardware problem. so when u mean soft / hard reset.. u already restore factory settings? still the same?
    if you haven't yet.. try connecting the fone to the pc via usb.. so u may try to backup the files u have in there before clearing everything.
    i have a 720 but that never happen to mine yet. it does hang a bit but i just power cycle the unit, she's good to go.

  • Nokia Lumia 720 Touch not working even after repla...

    Hi ,
    I had bought lumia 720 on 31/05/2013 , but on 28/12/2013 the touch was not working or the touch was working on its own. Since my phone was in warranty then, they replaced the touch free of cost. But again from 20/08/2014 my phone is having the same problem, touch not working. When i showed it to Nokia care, they told that again they need to replace the touch , it will cost around Rs. 7950 (since my phone was out of warranty this time)... My question is, within 1 year 2 months , twice the touch pad has problem. What kind of phone it is .... Please think before buying Nokia touch phones, I think still they are far behind in touch screen technology ( no offense :-)  )....
    Not only me, one of my friend also facing same problem with Lumia 720 ....

    Not beeing familiar with other countries consumer laws and consumer rights, I can only speak for my self and Norway. But as far as I'm concerned I would have expected extended rights for the new parts and the labour. - If however the fault can relate to the parts involved with the mentioned replacement.
    But if this is not possible in your country, there isn't much to do other than repair it for pay or leave it.

  • Lumia 720 lock key sensitivity

    At a sudden yesterday night at around 9:30PM, my phone started behaving really weird. I dont when and how my lock key (middle one on the right side) became more sensitive. Whenever i was touching key it was getting auto lock and restart by itself. Please help me with this kind of weird situation. After this I am currently using lockdown app to lock the phone.
    Thank you

    Hi hotcooldon,
    Welcome to the Microsoft Mobile Community. 
    If this is about the "lumia power button sensitivity" you have posted, we advise that you perform the suggestions provided except for removing the back cover, and the battery. See this: http://discussions.nokia.com/t5/Lumia/lumia-power-button-sensitivity/m-p/3027766/highlight/false#M13....
    If it is still the same, try recovering your phone's software using the Lumia Software Recovery Tool. Check this: http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987.
    We'll wait for your response. 

  • Lumia 720 touch screen problem Bought Today!!!!!!

    Earlier today I bought a Lumia 720 on contract with o2, I got home and turned the phone on. Everything seemed fine as I set up my microsoft etc. However I noticed it began to open tiles itself. When I was using the phone the screen would change like, well like somebody else was using it too. I went on calculator and when I took my hands away from the touchpad I noticed that something was setting off the touch screen, setting off all of the buttons on the calculator. It looks like something is setting off the touch screen without anything actually being near. I have factory reset the phone but it still continues. I will return the phone to o2 if I can't find a solution. 

    Just return it back to the store ASAP thats what id do.
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Lumia 720 touch screen malfunctioning

    My lumia 720 is 7 mnth old.now i am unable to use it my phone touchscreen is operating itself...i got frustrted by this..service centre peoples are making reasons and telling u have to change the display and its worth 7500...i dont know what to do now...do respond nokia gyz... Else am going to consumer court

    We are happy to see you here on our community forum. You may try recovering your phone's software. Try checking this link: http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA142987 . BTW, this link is intended in the US.
    Let us know the outcome. 

  • Lumia 720 vol key

    sometimes when i play audio in hedset or in free mode the vol up and down dsnt work,to do this alwys change the music,but this problem never occured in video playing.the care centre updated my phone 2 times,but after few days it happend again,please suggest me.

    hi mate, if you are still having issues with the volume key, you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

  • In Some part Touch is not Working in Lumia 720

    I got my lumia 720 three months back.
    It was working fine.
    Suddenly day before yesterday my 3 touch keys(back,search,windows) didnt work.
    So i reset my phone.
    And after that i found that, From bottom to about 2.5 cm touch is not at all working throughout that area.
    Please help me.
    After reset two options ll be there. Emergency call and get started. M not able to select any. Because it is within that area where touch is not working

    What reset did you perform? Is this by going to Settings > About? Did you also try to press the down volume and power keys together for 10-15 seconds?
    If the touch screen is completely unresponsive, sending the phone to a Nokia Care Point is what I'd suggest.
    http://www.nokia.com/global/support/locations/

  • Lumia 720 volume down key

    Recently the volume down key on my lumia 720 has stopped working. It works sometimes if I restart my phone but again stops after a while. I am also unable to soft reset the phone because the volume down key is not working. It does not seem like a hardware issue because it works sometimes. Please guide what can be done for this.

    If its a hardware problem then you will need to have it checked out at your local Nokia Care Point. 

  • Issues Volume Keys of Lumia 720

    Volume Keys of my Lumia 720 particularly down key is not responding within few days of use. It happened to my neighbor also.

    My down volume key has not worked for weeks. I haven't used the camera button for a while either and just realized it doesn't work... sort of! So when I have the camera on and I press the camera button, the camera lens will refocus... but it doesn't snap the pic.
    When I press the camera button and the camera app is not open, the button does nothing...unless! Unless I simultaneously press the down volume key! So the key does work!!! But it doesn't reduce the volume and it must be depressed at the same time as the camera button in order for the camera button to work. I tried using the volume down key instead of the camera button and it is still inoperative. So! The camera button will only work when I press the volume down key at the same time.The volume key still doesn't work.
    Any thoughts?
    p.s. don't tell me to press the volume down key and the power key at the same time to do a soft reset. I've tried that. The volume down key doesn't function properly and will not soft reset the phone. I've tried a hard reset and even updated to 8.1. None of that has worked. I bought the phone new on eBay via India. I'm a US user. The phone has no warranty.

  • Lumia 720 volume down key problem

    There is some problem with the volume down key in Lumia 720.....it works sometimes.....n sometimes it does not work at all!!...
    i took it to Nokia Care yesterday....they did something and returned my phone in about 15-20 mins....it was working fine then....but now the problem has started again!!!
    now what do I do????

    My problem was solved when I took my Lumia to the care center again........they said they changed the volume rocker......whatever they did it helped.........no more problem now...

  • Lumia 720 screen freezes

    I am facing a touch problem on my nokia lumia 720. it freezes the screen when i press power key it gets back to normal. I have already hard reset the device. but the problem happens randomly so i cant show to nokia care representatives.

    hi mate, in this case you still need to get it checked out at Nokia Care, as they are the only ones that can assist you in this instance.

  • Lumia 720 screen freeze

    Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

    Hello Musica,
    Thanks for the Prompt Reply.
    I'll explain in neat how this happened.
    OCCURENCE 1:  The first day
    1. I purchased my mobile on April 20'th, which is just 2 days after it was released to stores in India.
    2. That day night i just tried Wifi, contacts, people hub etc and was going well till then.
    3. I wanted to change brightness settings so, i was checking auto, low, high etc. I set it to Low, Then Locked the phone using the button on the side. After a minute i wanted to open up the Camera by pressing on the shutter button (when the phone is still in the locked condition). I did not see any camera opening up. I then tried to Unlock the screen and it dint. I tried almost everything, volume  up, down etc.. nothing happened. 
    I tried to connect the USB cable to the Phone and access it through laptop, and gracefully i saw that the folders appearing on the browser. Hence i confirmed that the phone had power supply and some part of it is still running.
    Please note that this just happened as i said 1) change screen brightness - changed few times between options, and finally settled down to Low 2) Locked the screen 3) Tried to Open camera by press and hold Shutter button of camera.  -> Thats it after that i was not able to see anything on the screen.. The screen was clear Black and even the windows and other two icons below did not glow for any operation i did.. 
    I had to reset the phone to get something on the display back again.
    And clearly to say that - This Problem is not re-producible in the same way again.
    OCCURENCE 2:  4-5 days later(This time luckily i dint want to restart, plase read below)
    1) I was in the "settings" menu searching something on the settings. I think i set the wifi on and came back to the settings main view.
    2) assuming wifi was on, i wanted to go back and open browser, so i press the back key and nothing happened. Still the settings menu was showing up. 
    3) So i thought it was stuck and tried to click something on the settings. Neither a touch nor any sort of selection was not accepted. instead the screen Freezed in the same Settings menu.
    4) NOW, i just randomly tried few moves on the screen just to try wake it up. And i found a glimpse of LOCK SCREEN coming down from the top (i think) in a slow motion (unusual than the normal appearance). 
    5) Now i have the lock screen infront of me, and i slowly slide it up as usual. The phone was unlocked and then i had the settings menu there which now resumed working.
    This was strange to me as a Software Programmer to realize why the lock screen appeared on the fist place and why was the settings menu first was not responding.
    Please note that this time i dint have to restart the phone luckily.
    OCCURENCE 3:  Seven days later after the purchase
    1. Installed photosyth. Took a photosynth capture
    http://photosynth.net/view.aspx?cid=0b887c2e-aa42-4491-9c60-4d0fd43e6356
    2. If you see this photosynth image, in some place you will note a Green Color like coating sort of a paint on just the left of the church View. It sort of covers the leaves like a thin green Film. 
    3. Please note - that was the last frame i shot in the Photosynth lens before i continued to stitch. 
    4. Stitching complete and the image was just as you see in the above photosynth Link. 
    5. After this i wanted to use camera normally, and when i do so, i see everything as "that green color" which appears in the photosynth image that i mentioned.  i closed Camera and opened it again from the start menu, and NO... Still it was the same green. I wasnt able to see any objects that i aim. Fully green.
    6. Left with no options, but in a hurry to take a picture, i had to restart the device..
    These are the just three occurences that i had during these 10 days after purchase. 
    I tried hard later on to test the device by trying the same things, but never happened. I am particularyly bothered ONLY about the issue 1 & 2. Third issue is definely because of PhotoSynth causing something. May be it didnt flush anything out of the camera buffer memory.. or dont know what exactly made that green there in the image and later on the full viewfinder...  
    The device otherwise works exceptionally well and hence i dint want to immediatly go and check with Nokia Care, because the problem was not perfectly re-producible. 
    ==> What do you think? I certainly feel that it could be a software issue with 1 & 2? 
    1) Would you be interested in some logs in case the issue occurs again? 
    2) If the issue occurs again, and i just take the phone immediately to Nokia Care, should i suggest something to them on Your behalf so that they dont try to diagnose something wrong? Because if they reset it, reproducing the issue is hard. 
    3) Do you think i would need to ask Nokia Care to run any diagnostic tests for "this specific  issue"? Do you have such a test available & instructed to all Nokia Care Engineers?
    Please suggest.  Rest all things in the phone are fine and its absolutely smooth. Even if i exchange, i dont have guarantee / rather convinced that this issue will popup again in the new phone (if at all). So i want to know the root cause before i exchange so that it does not appear again in the new phone.
    Thanks,
    Binny. 

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