Lumia 720 touch screen malfunctioning

My lumia 720 is 7 mnth old.now i am unable to use it my phone touchscreen is operating itself...i got frustrted by this..service centre peoples are making reasons and telling u have to change the display and its worth 7500...i dont know what to do now...do respond nokia gyz... Else am going to consumer court

We are happy to see you here on our community forum. You may try recovering your phone's software. Try checking this link: http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA142987 . BTW, this link is intended in the US.
Let us know the outcome. 

Similar Messages

  • Lumia 720 Touch screen error

    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????

    gellrt wrote:
    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????
    sounds like a hardware problem. so when u mean soft / hard reset.. u already restore factory settings? still the same?
    if you haven't yet.. try connecting the fone to the pc via usb.. so u may try to backup the files u have in there before clearing everything.
    i have a 720 but that never happen to mine yet. it does hang a bit but i just power cycle the unit, she's good to go.

  • Lumia 720 touch screen problem Bought Today!!!!!!

    Earlier today I bought a Lumia 720 on contract with o2, I got home and turned the phone on. Everything seemed fine as I set up my microsoft etc. However I noticed it began to open tiles itself. When I was using the phone the screen would change like, well like somebody else was using it too. I went on calculator and when I took my hands away from the touchpad I noticed that something was setting off the touch screen, setting off all of the buttons on the calculator. It looks like something is setting off the touch screen without anything actually being near. I have factory reset the phone but it still continues. I will return the phone to o2 if I can't find a solution. 

    Just return it back to the store ASAP thats what id do.
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Lumia 720 Touch Key

    I have a problem. My lumia 720 touch keys are not glowing anymore. What's the problem?
    Batter Saver feature is off and the screen brightness is high. I always leave the brightness to High.

    Did you try rebooting the device ? Also unlock the screen in different lighting conditions (Bright light or dark room) and see if it makes any difference ...

  • Nokia Lumia 720 Touch not working even after repla...

    Hi ,
    I had bought lumia 720 on 31/05/2013 , but on 28/12/2013 the touch was not working or the touch was working on its own. Since my phone was in warranty then, they replaced the touch free of cost. But again from 20/08/2014 my phone is having the same problem, touch not working. When i showed it to Nokia care, they told that again they need to replace the touch , it will cost around Rs. 7950 (since my phone was out of warranty this time)... My question is, within 1 year 2 months , twice the touch pad has problem. What kind of phone it is .... Please think before buying Nokia touch phones, I think still they are far behind in touch screen technology ( no offense :-)  )....
    Not only me, one of my friend also facing same problem with Lumia 720 ....

    Not beeing familiar with other countries consumer laws and consumer rights, I can only speak for my self and Norway. But as far as I'm concerned I would have expected extended rights for the new parts and the labour. - If however the fault can relate to the parts involved with the mentioned replacement.
    But if this is not possible in your country, there isn't much to do other than repair it for pay or leave it.

  • NOKIA Lumia 710: Touch screen focus no longer work...

    Hello.
    I've only had my Lumia 710 for two weeks.  Up until 4 days ago, the touch screen focus attribute was working perfectly.  I was taking pictures and it simply stopped working.
    I've since tried resetting the camera options back to defaults with no luck.  I recently updated the phones software pn 10.18.2012 with no change either.  I also took out the battery and sim card out of frustration and obviously had no luck.
    Aside from having to do a hard reset, does anyone have any suggestions regarding how to possibly fix this?
    Maybe I'm missing an obvious and simple setting?  Maybe not. Lol
    Thank you. :-)

    Hi Oddmoore,
    Welcome to Nokia Support Discussions!
    Normally Nokia Lumia 710 should focus on the part you tap with your finger (and show a reticle while doing so) and snap a picture. There is no setting to switch this off, so it should be working by default.  We would advise you to reset your phone at Settings > About > Reset your phone. Just remember to backup your media files before doing so, because it will wipe your phone clean. If the issue persists, visit your local Nokia Care point and let them have a look. 
    Hope this helps!
    Puigchild
    If you find this post helpful, a click upon the white star at bottom would always be appreciated.
    If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

  • C3-01 Touch screen malfunction

    I bought c3-01 in march 2011.... I got impressed with its stylish and compact design, touch function also very better compared to many other models of nokia which is very sensitive and cool touch eventhough its resistive type...
    But after one month of usage, the touch gets malfunction.When i touch a place on the screen, it selected the other region, even the touch calibration didnt help... After being repaired with help of nokia care, again only made use of it for 45days and now im facing the same problem
    Cant recognise whether its a software issue/hardware... What is the cause, can you let me know??
    Eventhough i liked the design and feature, frequent repair or approacing care points is not helping nokia to sustain its trademark as it is new model
    What is going on nokia, the most trusted band fails to prove its ability!!!
    Im really worrying now for purchaed it,

    I bought Nokia C3-01 Mobile in march 2011... My IMEI Number is 356268045534750... I have applied 2 times for repair for the same touch problem, now this is third time in 6th month(SEP 2011) i face the same touch problem....
    For both the initial two service requests, i visited the same nokia care centre (Chola technologies-Saligramam-Chennai), they have shipped my mobile to DELHI and i received after 10days everytime...
    This time when i again requested for repair at the same center, they have told me that my mobile is in liquid lock (I cant recognize the liquid lock identity, they showed slight form of dust on keypad inside), and hence they cant take warranty for this service and in-turn they asked me to pay Rs.1800 for servicing this touch problem...
    My question is: I cover one year warranty, at the sixth month i am facing third time this touch issue, even if i service the touch problem by paying exactly 25% of the mobile cost, how will u assure that the problem wont repeat
    Why nokia care centre is not providing greatful service as they intended to discard the warranty to provide pay service
    I spent my time to reach another care centre @Ashok nagar chennai.. They told that they cant service it since they dont have stock material, im really confused of clearing this issue
    Initially they told that they will again send to DELHI for service, but i refused to again wait for 10days, is it my fault to ask for local repair... they are not ready to provide warranty service, by showing cheap reasons they don't understand my problem as it is the third time fault on the same touch issue with the mobile, how can i commit to their service...
    Help me in this

  • Lumia 720 touch problem!!!!

    My lumia 720 is just one week older since it is getting stuck or freeze and touch keys does not function!!!!so what can i do to solve this problem.

    there are a few similar questions with accepted solutions, maybe you should take a look at them
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-925-frozen/m-p/2008450#M58880
    http://discussions.nokia.com/t5/Nokia-Lumia/Frozen-Wont-start-up-Lumia-920/m-p/1831756#M46544
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-frozen/m-p/1646570#M30403
    The silence will fall

  • Iphone touch screen malfunction

    I have taken my iphone to an apple store 2 times for the same problem, the touch screen only wants to work half the time. Sometimes only certain portions of the screen will work it is like there are dead spots. Alll they do is reboot/restore my iphone at the store and say "There it works better now". well a little better for about an hour or two. Any suggestions?

    I had the same problem. The bottom strip of my screen stopped working. According to Apple technical support and these user forums, there doesn’t seem to be an end user solution for this. I called technical support, they promptly sent me a prepaid box to ship my unit back and a new one arrived within two days. I synchronized and was back up and running in a few minutes.
    Here's a very helpful "secret" that nobody else seemed to know about (even the Apple technician)... When you synchronize the iPhone, all information on the phone gets placed on your hard drive in a recovery file. So, when you receive your unit (or an alternate replacement unit) from the repair center, the first synchronization should restore the phone to the exact state it was in at the time of the synchronization. This includes settings and even little details like how far down in your notes had you scrolled. So, the replacement phone that I received became identical to how mine was. Had I known this, I probably wouldn't have struggled to manually type my notes from the iPhone screen onto another computer prior to shipping it off for repair.
    Your experience may be different than mine, but I hope the above works for everyone out there as it did for me.
    Something else I did was after synchronizing my phone, I then performed a Reset of the phone using iTunes which erased everything on the phone and returned it to the original factory settings. I did this just to avoid sending off a phone with confidential information on it. This didn't seem to interfere with the backup image of my phone already on my desktop computer.
    I hope this helps. For my complete iPhone review, do a Google search on iphone review resourcesforlife and click on the top link.

  • Touch screen malfunctions

    I have a Palm Tungsten E2 and the touch screen pen doesn't respond where I actually place the pen point. I've tried the sync program that is on the device but it doesn't work after doing that.
    does anyone have suggestions?
    Thank you
    Post relates to: Tungsten E2

    If you can get a response from the screen when you tap it, try and re-calibrate the touchscreen. Go to prefs on your device and use the touchscreen app to re-calibrate.
    You can try this process to see if there is any debris that is stuck under the screen edge.
    Take a business card or folded piece of paper. Stick it in the gap between the edge of the screen and the case. Move around the perimeter of the screen and see if you can get out any debris.
    If that doesn't work, the digitizer on the device is probably defective and needs replaced.
    You can contact Palm for repair or find replacement parts at pdaparts.com or usedpdaparts.com
    For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
    http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/home/page_en.html
    There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

  • Touch screen malfunction

    I have the original iPhone. Ever since I upgraded to the new software, my phone starting acting weird. Shutting off at random times, freezing up, ect... Now my touch screen has stopped working at all. It was working fine then all of a sudden in the middle of a text, it stopped working. I sent it in for repair but they denied it even though it still well under warranty. They say it was caused by accidental damage. Is there anything else I can do?

    The nearest Apple store to me is 4 hours away. I just got off the phone with someone else at the iPhone help, and she tried to help but the repairman said they wouldn't do it because the phone is scratched. It had been scratched for months before it stopped working.

  • Nokia lumia 710 touch screen cracked.

    I was walking on road &ma phone felt down from pocket and screen cracked..but its working good as before and there is no problem on display...i went to nokia care to change this they are saying it costs 4600...will it costs that much??? Or else shall i change the service centre...but i saw in net that the touch lens cost only 800.Rs....so i have an idea that i can get that touch lens and assemble my self.....pls give suggestions regarding....waiting for ur reply...pls kindly help me.....

    Unfortunately upon this manufacturer's sponsored forum discussion of disassembly of devices is prohibited primarily due to warranty considerations and can only advise visiting Nokia Care facility. That said screen connectors are quite delicate and if not familiar you may complicate the issue trying to repair it yourself.
    Happy to have helped forum in a small way with a Support Ratio = 37.0

  • IPhone 5 touch screen malfunction

    I dropped my iPhone 5 nd the screen did not crack but these white, vertical bars appeared on the right side of the screen.  Now, that side is unresponsive when I touch it.  This is a problem because my password contains a 3 in it and I cannot access anything on that side.  Please help.  Is there an easy way to fix this without going to the Apple store or paying a lot?  Is there any way to fix this at all? 

    No. If it is physically damaged it needs to be repaired.

  • My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

    My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
    Since yesterday, i am facing this issue. Its 1 month old mobile.
    Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
    Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
    What if, any of my images or personnel files went to a wrong person.
    Please suggest any of you, what to do  now.

    M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

  • Brand New Carbon X1 loses Touch Screen function!!!!

    Hi there
    I just purchased Carbon X1 touch screen version for less than a week and all of a sudden I found out the touch screen was not working any more.
    I checked the system property and it shows "No pen or touch input is available for this display". That's totally wierd because when the time I received this product it worked very well. 
    I also checked the device manager. It shows "
    Currently, this hardware device is not connected to the computer. (Code 45)
    To fix this problem, reconnect this hardware device to the computer.
    I tried almost every method mentioned about touch screen malfunction and none of them worked. I even refresh this laptop and this issue still exists. 
    Could some one here help me figure out this problem? I don't want send my laptop back to lenovo because I just purchased for less than one week and I'm really need it now.

    Can someone tell me if this is not under warranty?
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    Moderator edit: Moderator edit: Large pic converted to link, per the Community Rules.

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