Lumia 720 touch screen problem Bought Today!!!!!!

Earlier today I bought a Lumia 720 on contract with o2, I got home and turned the phone on. Everything seemed fine as I set up my microsoft etc. However I noticed it began to open tiles itself. When I was using the phone the screen would change like, well like somebody else was using it too. I went on calculator and when I took my hands away from the touchpad I noticed that something was setting off the touch screen, setting off all of the buttons on the calculator. It looks like something is setting off the touch screen without anything actually being near. I have factory reset the phone but it still continues. I will return the phone to o2 if I can't find a solution. 

Just return it back to the store ASAP thats what id do.
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Similar Messages

  • Lumia 720 Touch screen error

    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????

    gellrt wrote:
    Hi everyone!
    So, my lumia 720's touch screen is not respondig. I tried to reboot my pohne. The result is, that it was hard to enter the SIM PIN, because the screen won't respond again. After I succeed to enter the pin code, I had to enter my lock screen code. BUT: the lock screen is jumping up an down permanently...so it's impossible to enter the code...
    OK, I've look after soft/hard reset...
    I have done both of them...but still have the error... 
    Anyone knows something?????????
    sounds like a hardware problem. so when u mean soft / hard reset.. u already restore factory settings? still the same?
    if you haven't yet.. try connecting the fone to the pc via usb.. so u may try to backup the files u have in there before clearing everything.
    i have a 720 but that never happen to mine yet. it does hang a bit but i just power cycle the unit, she's good to go.

  • Lumia 720 touch screen malfunctioning

    My lumia 720 is 7 mnth old.now i am unable to use it my phone touchscreen is operating itself...i got frustrted by this..service centre peoples are making reasons and telling u have to change the display and its worth 7500...i dont know what to do now...do respond nokia gyz... Else am going to consumer court

    We are happy to see you here on our community forum. You may try recovering your phone's software. Try checking this link: http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA142987 . BTW, this link is intended in the US.
    Let us know the outcome. 

  • Lumia 720 Touch Key

    I have a problem. My lumia 720 touch keys are not glowing anymore. What's the problem?
    Batter Saver feature is off and the screen brightness is high. I always leave the brightness to High.

    Did you try rebooting the device ? Also unlock the screen in different lighting conditions (Bright light or dark room) and see if it makes any difference ...

  • Sony Ericsson Vivaz touch screen problem

    I have a sony ericsson vivaz bought on nov 2010. It was working perfectly fine till last two months...... I startd noticing touch screen problem on top left part.. while typing messages in querty mode, i cant select caps ON button.. instead it displays"Z" on the screen. I tried to calibrate. but i could not start it as my top left part is not sensing any input..  what shal i do??
    how much wil it cost to repair it??
    Im frm India.

    try
    Update Service (SUS)
    http://www.sonymobile.com/gb/tools/update-service/
    http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
    Don't forget to mark the Correct Answers & Helpful Answers
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • TOUCH SCREEN PROBLEMS IN IPHONE

    WANTED TO KNOW IF ANYONE IS EXPERIENCING TOUCH SCREEN PROBLEMS WITH THE UPPER HALF PORTION OF THE IPHONE. IN THE PHONE MODE THE 1, 2 & 3 NUMBERS DO NOT RESPOND TO MY TOUCH. IN THE HOME SCREENS, NOTHING IN THE FIRST ROW OF ICONS RESPONDS TO MY TOUCH.
    I HAVE ALREADY RESET, RESTORED AND LOADED THE UPDATED SOFTWARE.
    VERY FRUSTRATING. HELP.

    When restoring my phone didn't work, I backed up my data and made an appointment at the Apple Store. I went prepared to argue my case as my phone was over a year old (I got it the first day it was out) and didn't do any thing to damage the phone. It just developed this dead spot. I was honest about how long I had the phone and expressed that this was a common problem that is all over the internet and from what I could tell, I wasn't the only one in there for this problem. I was tipped off by a question he asked, "What row went dead?" He obviously had seen this enough times to know that different rows in the home screed went bad. I told him the second row. The conversation went on and somewhere there was some back room talks and they replaced my phone, which was very nice, but I'm betting this doesn't happen all the time. I think I got lucky. Over all I give Apple a 10 out of 10 for Customer Support. I doubt I would be so generous if I had to buy a new phone. I was told at first that it was going to cost me $249.00 to repair the phone, maybe he said $199. At any rate, I would have bought a new G3 instead of getting this one repaired. I tried to get the Apple Care on the replacement phone but they wouldn't allow that. So I have a 90 day warranty right now. I highly recommend that you get Apple Care on the iPhone. I'll be getting it on my next one. I don't know if this phone is new or a refurbished phone. It looks new, but I'm guessing it's refurbished. All in all I'm hoping that Apple realizes this is a problem with the screen and it's a problem that they need to fix or continue to fix when they go bad for no good reason. Well that's been my experience hope yours turns out as well.

  • 5800 touch screen problem

    I have this phone from six months.
    It is having touch screen problems since a few days.
    like for eg. When I tap the message icon it opens gallery,The touch seems to be on right side wherever I tap or touch.The phone then when it gets restarted works fine.
    Touch screen calibration does not seem to work and I have the latest firmware update too.
    Please help.
    Thanks

    Had my 5800 for a few months now, and had no issues until 2 days ago.  Suddenly, the touch screen stopped responding properly and was selecting the wrong icons.  It was impossible to write a text message!  The weird thing was that it wasn't selecting the next character/ icon to the left, it was completely random!!  Tried turning off and on and removing battery, but that didn't work!  Calibrating the screen also didn't work. 
    About 3 hours later I felt it vibrate in my pocket, so took it out and couldn't figure out why (no call/ text/ keypad still locked etc) but the touch screen was back to normal as if nothing was ever wrong!
    So, happy it was just a minor 'blip', I carried on using the phone (with no problems) until tonight... Exactly the same has happened!  Guess it'll be going back to Nokia for repair tomorrow!

  • IPhone 5 touch screen problem?

    Here's the thing... I've saw several forums and YouTube videos about the iPhone5 touch screen problem. I have the same problem too. But it seems that this happens when it's near a running laptop or a computer. Can anyone explain why this happens or is it just my phone? If this is just my phone problem, what should I do?

    i restored as a new. I am facing following problems :
    1. if iphone is locked then it won't get unlocked. I need to swipe/restart many times to unlock it. or need to use siri to unlock it.
    2. after unlocking iphone, it will work normally for few mins then there is some abnormal behaviour in its working.
    for e.g some applications will open without actually opening it. some applications will close automatically.
    3. sometimes suddenly in the middle of work, iphone touch will stop responding.
    There is no specific case for above problems. I m facing these issues in the middle of any applications at any moment of time.

  • N97 Touch Screen Problems

    My N97 has intermittent touch screen problems where it will either respond in the wrong location, lag, or just be completely non-responsive. I'm pretty sure that it's not hardware as after completely rebuilding (remove all apps, format the mass memory, hard reset, re-install v2 fw, hard-reset, re-install apps, re-load mass memory) the phone and the touch screen work with no problems for several days, then after 3-4 days the problem reappears.
    I suspect it's related to two problems with the phone: the first is that there is still a bug with the lock/unlock slider; the second is that the phone is too underpowered (CPU & RAM) to multi-task (especially email retrieval) and process the input of the touch screen.
    Is anybody else having similar problems with their N97 touch screen, if so do you have a solution? 
    Nokia N97 (RM-507) v 22
    iPhone 4 (Coming Soon) - Lemon N97 - SE - Nokia 8210 - Nokia 7710 - Nokia 5100

    @froschy:
    My observations are 100% consistent with yours. The packet data end does solve the problem, but only if the screen is not 100% non-responsive. I can also confirm that the WiFi status has absolutely no effect on the problem.
    There are also quite a bit of other possible causes that can be ruled out from the get-go:
    1. Insufficient RAM or CPU in general activity. I can rule this out as the phone works well even if I have 12 applications open at the same time. However, the issues happen sometimes even if nothing is running in the background. If this issue is related to memory leaks or similar bugs, it has nothing to do with the ones I normally run and has to be something in the background (like contacts, phone or messaging, clock, maybe others?) that is cuasing this.
    Also, even when the screen is not responding correctly, I can still do stuff on the phone without lag. This is really weird but very true. I can do pretty much anything as long as I use the slide-keyboard instead of the touchscreen.
    2. The 3G network is not to blame. I live in Romania and I use Vodafone, which has 3.5G (3G+, HSDPA or whatever you want to call it) and is a very well established technology for these guys (they use it since 2005 I believe and have great coverage for it). The fact that you and me both have the same issues pretty much points to no influence on the provider or network type, IMO.
    3. The screen is not faulty. I hope. All pointers rule this out, but really, you never know in the end :-D
    4. The firmware version seems to be irrelevant up to this point. I have been having this problem since v11 and now I'm running v20. If this will be fixed in the future, I have no idea. However, if it gets fixed, we will know.
    =========
    At this point I can also identify some key points about the phone usage which are common to both you and myself:
    1. We use the GPRS / 3G connection on a regular basis.
    2. We use the mobile email client to check email on a regular basis. For my part, I use MailForExchange and keep it in sync pretty much all day long. Though, at work, I use WiFi instead of GSM connection.
    Maybe these two points are of importance. On the other hand, maybe there is something else that may be common to both our phones. I have an N97 RM-505, FW version  20.0.019.C01.01 (firmware is not really relevant anyway).
    Cheers,
    C.

  • Touch screen problem with N97

    Hi all, after u update my software to 20.x.x.x i get touch screen problem and every minute hanging
    even now the touch screen not respond at all, an options how to fix it?

    after every update, i always backup my data and soft reset my phone *#7370#
    -you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
    -if my answer was the solution , so click accept as solution button
    Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

  • Lumia 720 touch problem!!!!

    My lumia 720 is just one week older since it is getting stuck or freeze and touch keys does not function!!!!so what can i do to solve this problem.

    there are a few similar questions with accepted solutions, maybe you should take a look at them
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-925-frozen/m-p/2008450#M58880
    http://discussions.nokia.com/t5/Nokia-Lumia/Frozen-Wont-start-up-Lumia-920/m-p/1831756#M46544
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-frozen/m-p/1646570#M30403
    The silence will fall

  • Nokia Lumia 720 Touch not working even after repla...

    Hi ,
    I had bought lumia 720 on 31/05/2013 , but on 28/12/2013 the touch was not working or the touch was working on its own. Since my phone was in warranty then, they replaced the touch free of cost. But again from 20/08/2014 my phone is having the same problem, touch not working. When i showed it to Nokia care, they told that again they need to replace the touch , it will cost around Rs. 7950 (since my phone was out of warranty this time)... My question is, within 1 year 2 months , twice the touch pad has problem. What kind of phone it is .... Please think before buying Nokia touch phones, I think still they are far behind in touch screen technology ( no offense :-)  )....
    Not only me, one of my friend also facing same problem with Lumia 720 ....

    Not beeing familiar with other countries consumer laws and consumer rights, I can only speak for my self and Norway. But as far as I'm concerned I would have expected extended rights for the new parts and the labour. - If however the fault can relate to the parts involved with the mentioned replacement.
    But if this is not possible in your country, there isn't much to do other than repair it for pay or leave it.

  • C3-01 Touch Screen Problem

    I bought a Nokia C3-01 today morning from Delhi Airport. However, to my dismay, when I reached Pune, I found that the touch screen does not work properly. If I touch an icon on the top line of a grid, the icon on the bottom line gets selected. If I touch the bottom line icon, nothing happens. Any solution??

    This is karthik and i purchased nokia c2-03 a day before tomorrow.There is no data  in the phone even in the memory card.Every time i click on ovi store button and music button it gives an error message that memory needed delete some items want to know that there is no installed themes ,games etc in the phone just 10-15 SMS are there then where is my phone's memory  use.Even when i call to customer care they told me to restore the phone then surely your problem will sought out..But it still there..CC also told me that go to nokia care adn FLSH your device once.So tell me after flashing the problem will sought out ... They also said format the memory card for virus.Now the one problem may arise that all data related to app by default given by nokia is all formatted.And now my some app are not working(default) like calculator and all..Please help me sir.I am very disappointed by NOKIA  C2-03..2days before I purchased..

  • NOKIA Lumia 710: Touch screen focus no longer work...

    Hello.
    I've only had my Lumia 710 for two weeks.  Up until 4 days ago, the touch screen focus attribute was working perfectly.  I was taking pictures and it simply stopped working.
    I've since tried resetting the camera options back to defaults with no luck.  I recently updated the phones software pn 10.18.2012 with no change either.  I also took out the battery and sim card out of frustration and obviously had no luck.
    Aside from having to do a hard reset, does anyone have any suggestions regarding how to possibly fix this?
    Maybe I'm missing an obvious and simple setting?  Maybe not. Lol
    Thank you. :-)

    Hi Oddmoore,
    Welcome to Nokia Support Discussions!
    Normally Nokia Lumia 710 should focus on the part you tap with your finger (and show a reticle while doing so) and snap a picture. There is no setting to switch this off, so it should be working by default.  We would advise you to reset your phone at Settings > About > Reset your phone. Just remember to backup your media files before doing so, because it will wipe your phone clean. If the issue persists, visit your local Nokia Care point and let them have a look. 
    Hope this helps!
    Puigchild
    If you find this post helpful, a click upon the white star at bottom would always be appreciated.
    If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

  • Touch screen problem

    so i just recently bought the ipod touch and as i load it, the first few seconds everything is fine however after that the touch screen completely becomes unresponsive. the home button and sleep/wake button still works but it doesnt help much not being able to press anything on the screen. I have tried all of the troubleshooting hints provided by the support area (reseting everything) and it still has the same problem...so is my only option to return it for another or have anyone had this problem and have been able to solve it?

    I was a bit unclear after reading your post so I apologize if you've already tried this. I'd recommend restoring your iPod via iTunes. Do not restore from backup. This will eliminate corrupted/damaged files as the issue.
    If you're still having the issue after the restore, you'd want to have Apple assess the hardware. You can set up a Mac Genius appointment at your local Apple store here (http://apple.com/retail) or you can call AppleCare.

Maybe you are looking for