Lumia 720 volume down key

Recently the volume down key on my lumia 720 has stopped working. It works sometimes if I restart my phone but again stops after a while. I am also unable to soft reset the phone because the volume down key is not working. It does not seem like a hardware issue because it works sometimes. Please guide what can be done for this.

If its a hardware problem then you will need to have it checked out at your local Nokia Care Point.

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Lumia 720 volume down key problem

There is some problem with the volume down key in Lumia 720.....it works sometimes.....n sometimes it does not work at all!!...
i took it to Nokia Care yesterday....they did something and returned my phone in about 15-20 mins....it was working fine then....but now the problem has started again!!!
now what do I do????

My problem was solved when I took my Lumia to the care center again........they said they changed the volume rocker......whatever they did it helped.........no more problem now...

Lumia 720 volume down button not working

Hey buddies, I'm using lumia 720 and often i get this volume down button not working.
I changed the button by giving it in nokia care for 3times and still im facing the same problem.
And also noticed that this is happening to most of the lumia 720's.
so kindly look into it and rectify the problem as soon as possible.
If there is any solution for this, kindly reply me.
Thanks in advance...!

Your only solution would be to return the unit back to nokia care for inspection,if there is a recurring issue with this im sure nokia would be aware of it now,and it could be a slight manufacturing defect which again would be looked into.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 720z vol down key izz not working properly

Frm last few ,my fone vol down key izz not working properly,i tried my best but getting no good result

Since purchase i have been visiting Nokia Care 3 times for the same Volume key issue.
No satisfactory solution keeps on occuring now again same issue.Care personel says use it this time n will see got irritate with such replies Nokia Plz respond Act on this issue.
jimmyireland wrote:
Have you tried rebooting the device or trying a hard reset?
The hard reset will wipe all your data.
To do this-Go to - Settings-About-Reset your phone.
If this fails return device to point of purchase or a nokia care center.

Headset volume down key problem with STH30

Hello!
I just bought a Sony STH30 Stereo Headset for my Xperia Z1.
But when pressing the "Volume down" button on my headset, the key is hold for 5 to 10 seconds.
This only happens on the Xperia Z1, it's working fine on other phones.
It also works pretty fine when changing the volume of an active call - it only happens when trying to lower the volume of the phone or music.
Greetings from germany,
Daniel

i have the same problem with my zenfone 5, 3 key is notworking, when i press pause/play my music player is pause and don't play again until i'm reset my phone, as the same volume up / down is nerver work, but it's work fine on samsung, sony devices ( i'm not try on Xperia Z1 )
Please tell me another way to use the three button, i have try "Headset Button Controller" app, "Smart key " app by Sony, but all is missing something like this:
- 1 click play / pause button to play / pause: OK
- 2 click play / pause button to next : OK
- 3 click play / pause button to previous : OK
- Volume Up / Down key : not working.
Please advices.
thanks.

Holding volume down key to focus camera not working

IOS7 on iPhone 5
If I hold my "volume down" button whilst in my camera it is supposed to focus the camera but mine just takes photos?? - please help.advise

Click the icon to launch iTunes and immediately press and hold down the shift key, keep holding until asked to create or choose a library. If iTunes starts normally you're doing it wrong... Perhaps new batteries in your wireless keyboard would help.
tt2

Lumia 720 volume not changing and freeze

Hello! I m user of Lumia 720. The volume of my phone is not changing while playing music. For ex- If a song is playing at30/30 its volume does not decreases even after playing at 0/30.There is 1 more problem in it, it get freeze at lock screen and touch not respond well (after going to head office). I had visited Nokia center for 3 times and my phone has also gone to Nokia's head office when i submitted it. I got my mobile 1 week ago bt the problem remain same. I m a huge Nokia fan bt after buying this phone MERA BHAROSA NOKIA SE UTHTA JA RAHA HAI.Please make some solution otherwise people will not trust on u and they will not buy your Phone. Which could proved fatal for u. Please help me.

Hi, Prashant1373. Welcome to the Nokia Support Discussions. Sorry to learn about your experience. Just to verify, when did it start to happen? Let's try to perform troubleshooting steps first before sending it back to the repair facility. Aside from rebooting the phone, is your phone's software up to date? Can we have its software version? Settings > about > More info. Keep us posted.

Lumia 720 volume 'sticks' intermittently

Occasionally, when first starting to listen to an audiobook via the audible app the volume is 'stuck' at a low level. Regardless of what the volume level is at, it's very quiet. If I close down the audible app and go into music and play a track, the volume works fine. Switching back to the audible app, the volume works here as well.
Has anybody else experienced this?

not here, but do check that you are up to date with the latest version of the Audible app, along with the latest version of Nokia system app updates from the Store. also try reinstalling the Audible app, and performing a soft reset.

Yafter repair with SUS. phone connected flash mode.No need to press volume down key?????

today my LWW suddenly trun off.when i press power button it show light green led 3 times but did't open.
I am try Update Service 3 time for repair my LWW .it's show successful.but that problem still present.what can i do plz help me?
One think i forgot always it was connected flash mode!!!
Sorry for my bad english

It's probably stuck in flashmode.
Put your mobile on charging for few hours and see if that helps.
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Issues Volume Keys of Lumia 720

Volume Keys of my Lumia 720 particularly down key is not responding within few days of use. It happened to my neighbor also.

My down volume key has not worked for weeks. I haven't used the camera button for a while either and just realized it doesn't work... sort of! So when I have the camera on and I press the camera button, the camera lens will refocus... but it doesn't snap the pic.
When I press the camera button and the camera app is not open, the button does nothing...unless! Unless I simultaneously press the down volume key! So the key does work!!! But it doesn't reduce the volume and it must be depressed at the same time as the camera button in order for the camera button to work. I tried using the volume down key instead of the camera button and it is still inoperative. So! The camera button will only work when I press the volume down key at the same time.The volume key still doesn't work.
Any thoughts?
p.s. don't tell me to press the volume down key and the power key at the same time to do a soft reset. I've tried that. The volume down key doesn't function properly and will not soft reset the phone. I've tried a hard reset and even updated to 8.1. None of that has worked. I bought the phone new on eBay via India. I'm a US user. The phone has no warranty.

Known Issue in Nokia Lumia 720 - Virtual keys stop...

Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000.... Is there any permanent solution? pls help

Did you try any troubleshooting steps ?
1.Simple Reboot
2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

Lumia 720 - screen feeze and keypad issues

Hi,
My lumia 720 has for a for a while now started to freeze when doing anything! Initially the phone seems to do weird things like the keypad pops up and srarts typing randomly then after a second or two the screen will just freeze and will not respond to anything. I have to press the lock screen button to lock the phone then unlock it to be able to use my phone again. Initially the problem only occurred once every week but now it happens every few minutes and is becoming untolerable. I really need to get this issue fixed! Has anyone come across the same issue and got it resolved. Nokia please help!

Hi Abbas001,
Sorry to hear this. Here are the troubleshootings that we can do on your phone:
1. Restart your phone.
Press and hold the Power and Volume Down keys simultaneously for 10-15 seconds. Release and the phone will restart. If the problem persists, reset and restore your phone as instructed below.
* Just a quick reminder, doing the reset will wipe off everything that you have on the phone. In case the phone is not responding anymore to anything, we can't do anything to save them. However, if your Windows Live account is signed in on the phone, your contacts, pictures and videos will be synchronized to it.
2. Reset and restore your phone.
Important: This erases all personal content on your phone and restores the factory settings.
Make sure your phone’s battery level is above 50%. To check the remaining battery life, go to Settings > battery saver > battery info. If you are not able to check it, or the level is too low, charge your phone for at least 20 minutes.
Switch off your phone, and disconnect the charger.
Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes.
3. Update your phone software
You may not be using the most recent software for your phone.
To check if there is new software available for your phone, on the start screen, swipe left, and tap Settings > phone update > check for updates.
See more information on updating your phone software.

Lumia 1020 shut down

My lumia I got back in December before Christmas it worked great till the new update 8.1 came in I downloaded it three weeks ago an it worked fine till the next day.
I usually watch a video or u tube on the phone when a go to bed so I did an woke up an checked the time phone was off.
I left it to c if it would start again later but it never. Every morning I wake up an have to press all buttons on the side to get it on again. It always resets the date and time to 22 may at 3am and am never sure that when a go to check for msgs or missed calls later in the day if its going to be on if its not al press all buttons on side to switch it on again I have no other issues with the phone Av not downloaded anything in over a month so its nothing to do with that it was a great phone till I updated the software to 8.1

Welcome to the Nokia forum, sarahleckie and Darren45.
sarahleckie After updating your phone's software, did you also update its system apps? Go to Store > ... > downloads to check or scan the QR codes listed here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082. Try press and holding the volume down key and the power key at the same time for about 10 seconds until the phone vibrates. Monitor your phone's behavior after doing this fix. Let us know if there's any changes. This will not delete any of your personal files, but the date and time will change to the default values. If the automatic date and time setting is not supported by your operator, you need to set the correct date and time manually. There are also fixes provided in the link provided by Darren45 that you can try. See: http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-freezes-at-Lockscreen-randomly/td-p/2056102.
Darren45 Thanks for sharing the links. Apart from soft reset, what other troubleshooting steps have you tried so far? We'd appreciate you sharing all the fixes you've tried to possibly resolve the issue for us to check further information about this. We hope to hear from you soon.
Have a good one!

Lumia 720 - screen got hanged

My screen got hanged and the screen looks like the TV screen when there is no channel visible from cable.
I am not able to switch off or use it. I dont know what to do with it.
Attachments:
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Try a Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds).

Lumia 720 ,hanging problem

From two days i am suffering from this problem. My mobile is hanging ,it don't work ,i can't open any apps without my contacts ,music folder .i can't open setting also after that,i have to restart my phone but my all phone keys work after this problem.Please help me...

Hello, manwinder.
How did you perform the restart? Is it by pressing and holding the Power and Volume down keys simultaneously for 10-15 seconds? If yes and didn't fix the issue, the next troubleshooting is to reset your phone. By the way, what do you mean by "i have to restart my phone but my all phone keys work after this problem"? If in any case that what you mean is that your phone's hardware keys are not working (Camera, Power/Lock, Volume down/up keys), here's the alternative way to do the reset:
Please make sure that the battery level is more than 50%. If not, charge your phone first for at least 20 minutes.
Switch off your phone and then disconnect the charger.
Press and hold the Volume down key, and connect the charger. Wait for an exclamation mark shown on the screen.
Press the keys in the following order: Volume up, Volume down, Power and Volume down keys. A rotating gear will show on the screen that indicates that your phone is resetting. This may take several minutes.
You may verify the provided steps here: http://www.nokia.com/au-en/support/product/lumia720/troubleshooter/?categories=Other,Unresponsive&sh... .
Note that all personal content on the phone will be deleted and factory settings will be restored. We suggest you to back up your files before doing the reset. To know more about how doing it, refer to this link: http://www.windowsphone.com/en-US/How-to/wp8/basics/back-up-my-stuff .
Do not hesitate to inform us about the outcome. Cheers for now.

Lumia 720 volume down key

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