Lumia 720 volume not changing and freeze

Hello! I m user of Lumia 720. The volume of my phone is not changing while playing music. For ex- If a song is playing at30/30 its volume does not decreases even after playing at 0/30.There is 1 more problem in it, it get freeze at lock screen and touch not respond well (after going to head office). I had visited Nokia center for 3 times and my phone has also gone to Nokia's head office when i submitted it. I got my mobile 1 week ago bt the problem remain same. I m a huge Nokia fan bt after buying this phone MERA BHAROSA NOKIA SE UTHTA JA RAHA HAI.Please make some solution otherwise people will not trust on u and they will not buy your Phone. Which could proved fatal for u. Please help me.

Hi, Prashant1373. Welcome to the Nokia Support Discussions. Sorry to learn about your experience. Just to verify, when did it start to happen? Let's try to perform troubleshooting steps first before sending it back to the repair facility. Aside from rebooting the phone, is your phone's software up to date? Can we have its software version? Settings > about > More info. Keep us posted.

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