Lumia 800 cannot connect to Zune

Hello,
I am trying to connect my lumia 800 to my windows 7 computer but zune keeps saying: cannot connect to phone. Turn your phone off and try again. (something like that, the message is not in English).
I have tried everything I could find to solve this problem but nothing worked so far.
I have tried:
- The fix-it utility of Microsoft. It says there are no problems.
- Reinstalling zune
- Turning the phone off/on
- Delete a certificate used by Zune
- Checking if the drivers are correctly installed. Device manager does recognize a lumia 800, also there are no problems detected there!
- Using a different USB cable
- Using a different computer (have tried 3 computers so far, all gave the same error message)
- Resetting the phone to factory defaults.
I need to install the update to solve the battery drain problem, but nothing works
Does anyone have some extra tips that may help connecting my phone to zune? Thanks in advance!
Solved!
Go to Solution.

I just fixed it. For anyone also looking for the solution this post from the windows phone forum helped me:
(link to post: http://answers.microsoft.com/en-us/winphone/forum/wp7-sync/cannot-connect-nokia-lumia-800-to-zune/e1...
So first of all: remove the certificate following these steps
1: Go to "Start" and in "Search" type: certmgr.msc
2: Open the folder "Personal" and then "Certificates"
3: Remove the zunetuner certificate (If there are more than one, remove them all)
4: Open the private keys folder by typing in "Start" and "Search": %userprofile%\Application Data\Microsoft\Crypto\RSA
5: Rename the "S-1-5-21..." folder's name so it ends in .bak. (A new folder will automatically be created when Zune is launched and the phone connected.)
If this corrects the problem, restore the private keys folder:
1. Open the folder at %userprofile%\Application Data\Microsoft\Crypto\RSA that you renamed to end with .bak. Select and copy all the files.
2. Go back to "Start" and in "Search" type: %userprofile%\Application Data\Microsoft\Crypto\RSA and open the new folder that was created automatically.
3. Paste all the files back into this folder. When prompted with "There is already a file with the same name in this location" choose to not move the file, leaving the file in the destination directory.
4. The folder renamed to end with .bak can now be deleted.
And afterwards (this fixed it for me):
The devil is in the detail - simply deleting the certificate didn't work for me (it wasn't re-created afterwards). After deleting all the certificates you need kill the Zune auto-launcher process before plugging the phone back in

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I've just bought a Lumia 800 on July 20, 2012 from a retailer in the Philippines and am using it in the same.
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Go to Solution.

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