Lumia 800: cannot hear the other side when receivi...

hello all.
i had recently upgraded to w7.8 for my phone, and problem started coming.
i cant seems to hear the other person when i get or make calls, and they cant hear me too. 
i get this problem quite often, and i tried factory reset, and no data is loss( i wonder do i perform the resetting correectly)
i tried off and on my phone again. same thing still happen occasionally.
what is going on? PLeAse help!!!
the phone is only 2 months old and never drop/bump anything.

If you can't hear the caller THIS may be helpful ..but if the other end can't hear you then may be you need to visit Nokia Care
BTW, How did you do the Factory reset ?

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