Lumia 800 continuously resets

Hi,
I bough a Nokia lumia 800 31 days ago. Today it started to turn off and back on every 16 seconds (after bootup has completed).
The battery indicates that it is about 50% charged. I have tried a number of thongs but it keeps on happening. Any ideas of what could be wrong?

Pull out your sim card holder and put some tape on the back of the card to make it slightly thicker.. only slightly.
See if that sorts it.

Similar Messages

Lumia 800 - Hard Reset?

i have developed a problem, i cannot hear any body or speak one my phone unless i put it onto loudspeaker ive tried turning it off and back on,
what preparations do i need to do before a HARD RESET,
like apps, pictures, messages, etc, how do i do a back up, or will doing a backup and restore mean that when i restore it, it will be restored with the same issue.
just thinking over how much hastle is a hard reset in having to start everything from scratch.
Rick

porndoguk wrote:
in addition what happens to the purchased games & apps i have
Apart from re-visiting Marketplace you can go to https://www.windowsphone.com and log- in to your account and look in Application Purchase History where there is option to Re-install paid content.
More details here:http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/delete-apps-and-games.aspx
Happy to have helped forum with a Support Ratio = 42.5

Nokia Lumia 800 is off and continually vibrating.

Hey guys,
I was just using my nokia lumia 800 normally and then it suddenly shut off. I've tried everything to get it working, soft reset, hard reset, taking the sim out, letting the battery go flat then plugging it in, but nothing worked. This has happened once before but it turned back on after 5 mins. It has been 2 days now and it is stil continually vibrating. What should I do?

Hi JulseyB, Welcome to the Nokia forum!
It sounds like you have tried most things to get it back up and running again, I have a feeling it might be a hardware failure, I suggest that you take your device to your local Nokia Care point as soon as you can to get it looked at by a specialist.
I hope this has helped!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Wipe on Lumia 800 generate recurrent reset

Hi,
I wrongly did wipe my Lumia 800 (059M359).
From there, everytime I configure my device, and begin to transfer more data to it (like 2, or 3 GB data), it freezes... and when I restart it (just pressing power button), it comes back totally empty (like a hard reset).
Not surprising, I found another guy who has exalt the same problem. The only difference is that he has initiated the wipe on Windowsphone website, and me at OWA website.
I took the device to the Nokia Care Point last Saturday, got it today, where they have updated firmware and OS version. But, again, when I started uploading data to it, it stopped working again, and I lost all my daily configuration.
What should I do next?
Thank you,
Alessandro

Hi Mineirinh0,
Thanks for your posts and welcome to the forum.
I would like to advise you to return to the Nokia Care point and ask for them to flash your Lumia, not just update the software. This will however wipe it clean and remove all personal data so make sure your have a backup by syncing media files using Zune and your contacts and calendar(s) to their respective accounts.
If you want to contact Nokia directly on this please contact Nokia Care through phone, mail or chat (where available). Contact information for both Nokia Care and a Nokia Care Point can be found using this link. These forums are mainly a user to user support forum, please see the forum guidelines if you have any questions on using the forum.
Hope this helps, let us know how you get on.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Battery after hard reset on Lumia 800

Hi
A few days ago i did a hard reset on my Lumia 800. Since that everything was great, the only reason why i did it, to restore the default settings. After that i updated the firmware to 12070 via Zune. Since that day, my phone doesn't really know how much percentages are left from the battery. Sometimes It's showing a consant value for a long time, then suddenly begins to drain, and after a few it stops. It often happens, that it shows a value, and after an hour it shows a higher value (in percentage) than beforehand.
Today I let It to discharge to 0%, and then i pluged it to the charger. When the phone turned on, it showed me 5%.
It's lifetime havent changed so spectacularly, but i guess its a bit shorter with the same usage.
Is this behaviour normal after hard reset?
Thanks

After update my lumia 800 is failing to recongnise earphone. It keeps playing music on speaker. If I restart my phone then for few mins it is playing music in earphone. But after few mins once again music playback is starting through speaker.
what should be the problem? will hard reset solve this problem? If yes, how to hard reset nokia lumia 800.
Thanks in adv,

Lumia 800 automatic factory reset?

Hi
Had a very strange experience with my lumia 800 and I hope that someone can explain me what happened.
I connected the phone to the charger and laid it down.
After some hours I picked it up without pressing a button. I saw for two seconds the keypad to enter the security code, afterwards the screen was black for 20 seconds and then was for one hour the nokia symbol on the screen and the phone got pretty warm. After this hour the phone started like after factory reset and all settings and data was lost.
Does anybody have an idea what happen with my phone?
My phone data
HW Version: 112.1402.2.4
Firmware: 1600.2487.8107.12070
OS version: 7.10.8107
Daniel

I just had this same exact problem when i placed my phone to charge and went to work and i came home only to find out that the phone automatically factory reset. lost everything expecially my game save progress that i invested so much time into. I was DEVESTATED. At least i know it wasent a hacker like i initially thought it was

Lumia 800 crash problems after running Network Set...

Hi!
Long post coming up but if somebody at Nokia reads and makes sense of it and a fix comes about then it'll have been worth it.
Phone: Nokia Lumia 800 (sim free)
Firmware: 11500
Location: UK and Ireland
Since I got my Lumia 800 (November) I've been traveling between UK and Ireland a lot.
The phone works fine in the UK but in Ireland, when I put in my three.ie sim the phone keeps crashing during network related operations such as coming out of flight mode or reading/replying to a text message.
It's not a dodgy sim because this is the third one (I get a new payg sim each month) and this problem has occurred throughout.
At first I noticed that I could not configure the phone where MMS and internet data worked at the same time. If I added the 3internet APN then data worked but MMS didn't. If I deleted the APN then MMS worked but data didn't.
Another problem with this phone in Ireland was that it kept crashing whenever I took it out of flight mode. Again, this did not happen in the UK with my UK (Three network) sim.
As this has been happening from the first days that I got the phone I've been looking for a solution/workaround the whole time and I remember one of the first bits of information I found was somebody suggesting that the phone worked fine with the first sim inserted (which in my case was the UK sim). That stuck with me and when the Network Setup app (from Nokia) appeared I thought "ah! this makes sense, now I should be able to switch sims".
Unfortunately the app did not fix the problem of not having a unified network configuration for data and MMS.
This week I bit the bullet and reset the phone with the Ireland sim inserted. O...M...G...!!! Internet data AND MMS now work (in Ireland) and I have not gone anywhere near the APN configuration.
I used the phone for an hour surfing, checking emails, sending texts and MMSs, all was good.
Then I thought about the Network Setup app and wondered what it would do, so I ran it. The very next incoming text message crashed the phone! Then I rebooted and found that internet data did not work.
Next I repeated this process. Reset phone with three.ie sim inserted, checked that internet data and MMS worked (they did), ran Network Setup, internet data no longer worked, opened an incoming text...it didn't crash.
So, not a reproducible problem
Next test: flight-mode toggling. This one IS reproducible.
Location: Ireland
Sim: three.ie
Fully reset phone.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=12
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=11
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
So now I'm not going to run Network Setup, I'll head back to the UK on Friday and see if my phone continues to work properly with my UK sim.
Hope this helps somebody
Matt
[Edit]
Oh poop!!
Phone just crashed when coming out of flight mode and I have not run Network Setup.
MMS and internet data are working though so I'll just not use flight mode at night...or on planes

> Try moving closer to a window, or even going fully outside
Oh it's sooo tempting to click "Accept as solution"
But yes, one day, one day soon, I will go outside.

Lumia 800 - Marketplace Error message and code c00...

Hello, I bought my Lumia 800 in NZ less than a week ago. I get an error message when trying to access apps or get recommended updates via Marketplace...
"We're sorry but we can't complete your request at the moment. Try launching Marketplace again. If the problem continues, check back in a little while or try restarting your phone.
Error code: c00cee3b"
I have tried both the suggestions of checking back and restarting phone - this error message and code has been happening for several days.
Any ideas or tips much appreciated.

Hey akb_nz, Welcome to the Nokia Forums!
I suggest that you try and reset your phone and re-sync your windows Live ID to it by performing a master reset, be sure to save a back up of your sensitive data!
If you are still experiencing problems with marketplace and applications, you can find more information regarding windows phone troubleshooting here.
I hope this has helped
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Ministry of sound app on the Lumia 800

Hi
I had my new lumia 800 yesterday. There is a ministry of sound app already on the phone but I can't get it to play......do I need to do anything?
Thanx

Hi Amecool1,
Welcome to the Nokia Forum!
Are you experiencing any error messages or is it simply not starting?
Please be sure to update your device to the latest version which will be version 1600.2487.8107.12070
If you have already updated, please try to reinstall the application, if you see no improvement, please continue to perform a soft reset using the code *#7780# security code by default 12345 if prompted.
I hope this has helped, please let me know if this has resolved your issue!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Lumia 800 - Stuck on 'Connect to PC' screen

Connected the Lumia 800 to my macbook air using the proper Windows Phone app on the mac. Phone connected no problem, backed up all my photo's and videos onto my macbook. Noticed there was an update available for the phone so I updated.
Towards the end of the update, the phone reset itself as expected and then failed to reconnect to the macbook. The phone was never physically disconnected at any point throughout this process.
The Windows Phone app asked me to connect my device and my device had the 'Connect to PC' image on the screen. Both were connected to each other. I left it sit for approximately 20 minutes and nothing changed so I restarted my macbook and again, nothing changed.
I disconnected the phone and tried a different USB port and the Windows Phone app appeared to attempt to connect for a split second but then stopped, no errors or anything.
I've tried a hard reset on the phone (wolume down, camera, power button) and again, nothing. I've let the phone battery go completely flat, again, no difference. I try plugging it into a direct power source to charge, guess what, no difference.
Right now the phone is sitting here, 'Connect to PC' image stuck on the screen, not connecting to anything. If I hold the power button for a few seconds, the phone vibrates, the screen goes black and after about 20 seconds the 'Connect to PC' screen reappears.
I have honestly tried every combination possible. At this point I don't care if I lose all my contacts and messages, I just don't want to be left with a brick.
Any help at all would be appreciated.
PS: I don't have access to a PC so I'm afraid that option is out. MacBook Air (less than 6 months old) and an ancient Ubuntu laptop but that's it.
Picture of "Connect to PC" screen attached.
Attachments:
Photo 1 (1).jpg ‏138 KB

You'll need to visit a Nokia Care Point or send the phone in to a Nokia Repair Facility. Use the 'Contact us' link on this page to get more information.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 800 Wifi crashes

I have the Lumia 800 purchased from Phonehouse, France with Orange as the provider.
My Wifi seem to crash (gets automatically turned off) after 4-5 hours. If I then goto Settings - Wifi, it becomes unresponsive and shows a black screen. I have to restart the phone to get the Wifi working again (it actually resarts with the Wifi turned on.).
I have already applied the available update, but it doesn't solve the problem.
TIA

There seems to be a problem with the energy-safe-mode: Sometimes the Lumia thinks you are still @energy-safe (although there is no checkbox activated) and therefore wont let you toggle Wifi.
Some people reported that switching the lumia and/or the energy-safe-mode off/on solved these issues... a hard reset surely did it for me.
personally, I experienced the bug two times, since i deactivated energy-safe-mode afterwards, i havent experienced again.

Lumia 800 - can't use headphones

Hello here,
My name is Adel and I would like to get some support for my Nokia Lumia 800.
Basically the problem is that headphones don't work with it, the phone doesn't recognize them.
I checked for dust, nothing.
I resetted it, nothing.
Tried to get to an earlier version of windows phone? Nothing.
Tried to change headphones, nothing.
Sent it to Nokia local store, after two weeks, i got back my phone with headphones finally recognized by the phone, but it was a short glory, one day later, the same problem is back. No headphones can be connected to the phone. And, I used the headphones that were given in the box when i bought the phone.
I really have troubles finding a similar solution over the net, feels like I am the only one in the world experiencing this issue
So guys, I would really appreciate if you could help me fix it please.
Thanks and regards,
Adel Blackburn.

Let me also add that when the headphones are plugged in, the sound comes out from loudspeaker.
Just making sure. thanks

Nokia Lumia 800 camera doesn't work..

Hi everyone.. I have problem.. I buyed NOKIA lumia 800, but camera doesn't work.. When I turn on camera i have black screen, and when i press camera button, she just turn off.. Please help.. i tried hard reset, diagnostic tool, but she doesn't work.

Since the hard reset does not help and you have just only bought the phone, I suggest returning it to the seller for a replacement or refund.

Problem in lumia 800

I bought Lumia 800 a 6 months back , it always gave me a hanging problem while the call ends , nokia people fixed it somehow . here is the new problem , while i was listening to the music on lumia i heard boom noise and then the set hanged . none of the button or touch s working , it just got hang in music player since yesterday . please help !

Hi
Sorry to hear about that. Firstly have you tried resetting your device by holding the volume down, power button and camera button together for 10 seconds to force the device to restart. Give this a try and see if it helps. If not then try plugging your device into your P.C and start up the Zune application and see if you are able to restore your previous firmware on the device. If none of this helps then you may need to visit a care point which you can find the nearest location on the below link:
http://www.nokia.com/global/support/locations/
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Lumia 800 continuously resets

Similar Messages

Maybe you are looking for