Lumia 800- country code (e.g. +852, +86) cannot be...

After upgraded to 7.8, i found that the phone call with country code cannot be recognized. 
For example, a contact "John" with number : +852-999999 is saved in contact. 
In before, no matter the incoming number is 999999 or +852-999999 or +86 999999, it can still be recognized. 
(the phone can smartly determine which part is the country code)
however, after upgraded to 7.8, it cannot be recognized anymore. 
Vice versa, if I save 999999 for John in the contact, if i am overseas and receiving the call e.g. +86-999999
it will show "unknown" because +86-999999 is not saved in contact. 
I have tried the same sim card on another WP7 phone, iOS phone and android, it is normal (same as what i use before)
This is very annoying. 
This problem is never found before upgrade. 
If anyone have idea, please feel free to advice. 
Thank you 

Hi all,
Thanks for your feedback and patience. In order for Lumia 800s with product code 059M539 to be updated to the current firmware revision we would like to ask you to visit a Nokia Care Point to have your device updated.
Please make sure you have your contacts and calendars synced with the services you use (Hotmail/Google/Exchange) and you have all your media files synchronized with your PC (through Zune) or Mac (through the connector). In case of a required hard reset these files and personal data will be deleted from the Lumia. After the update you can use the app Reinstaller to download all your free and paid for apps back to your Lumia.
Again, thanks for your patience.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Similar Messages

  • Lumia 800 & Error code 80180048

    Having waited patiently for EE/Orange in the UK to come up with the 7.8 update for my Lumia 800, there was great rejoicing when Zune finaly showed it as available - then gloom as the update only gets so far before throwing up an 80180048 Error Code.  I've tried a hard reset but still the same problem, and also tried it on a different PC (both Windows 7). Any suggestions please?

    Hi odseybod,
    Thank you for posting and welcome to the forum.  
    Provided the error code, you can try these troubleshooting steps for us to resolve the issue. Before we begin, please see IMPORTANT NOTES.
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    1. Begin by reinstalling the Zune software. To automatically remove and replace your Zune software, a Fix It tool is available:
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  • Release TANGO updates to all Lumia 800 country var...

    Why are we still not receiving updates on our beloved handsets?!!
    Nokia I want my money back!! Your slow on updates
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    I regret intrusting my money with you(Nokia). This is going to be my last device from you.
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    Hi lumu_lumo,
    Thank you for your post.
    Please refer to the following link:
    http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/While-the-Nokia-site-says-the-Lumia-update-...
    Hope this clears up the update process. Also you can refer to the following link as well:
    http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/New-update-for-Lumia-800-and-Lumia-710-laun...
    Regards
    Raoul_Duke
    If you find this post helpful, a click upon the white star at bottom would always be appreciated.
    If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

  • No Lumia 800 update, but support site says it shou...

    I have a Lumia 800, Product code 059N0W6 (Sweden)
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    The phone is unlocked, and I'm using a rather obscure carrier called springmobil.
    How can I get that update?
    Solved!
    Go to Solution.

    Hi Chipz,
    Thanks for posting and welcome to the forum.
    Please use the search function on the forum before asking a question to prevent the same question being asked (and answered) many times over. See the forum guidelines if you have questions on posting.
    You can find the answer to your question in these posts:
    While-the-Nokia-site-says-the-Lumia-update-is-available-Zune
    New-update-for-Lumia-800-and-Lumia-710-launched
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    Kosh
    Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

  • Lumia 800 - Marketplace Error message and code c00...

    Hello, I bought my Lumia 800 in NZ less than a week ago.  I get an error message when trying to access apps or get recommended updates via Marketplace...
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    Hey akb_nz, Welcome to the Nokia Forums!
    I suggest that you try and reset your phone and re-sync your windows Live ID to it by performing a master reset, be sure to save a back up of your sensitive data!
    If you are still experiencing problems with marketplace and applications, you can find more information regarding windows phone troubleshooting here.
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    Sheldrick
    Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

  • Zune Error Code COOD11E4 (8ooCOOOE) Lumia 800 Down...

    Hi Please help I'm going mad..
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    Hi Harryo,
    Thank you for posting and welcome to the forum.
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  • Lumia 800 in India

    So i have purchased my Lumia 800 from Carphone warehouse in uk.. They said it is unbranded and unlocked
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    But when i installed Airtel/Vodafone SIM in India, it is not working AND asking for unlock code?
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    Did you put a PIN code on the SIM?
    Did you buy the phone new or used?
    Sounds like someone put a general country variant on a locked phone. That would not unlock the phone. Nokia Care should be able to verify whether it's unlocked or not. Contact them and provide the phone IMEI to them
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 800: Firmware update 12070 not available on ...

    Hi,
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    weak_response wrote:
    re:mkr10001. this is your response to the question? why does this forum even exist? even if the update is up to carriers to implement, your answer should be at a minimum respectful. what an arrogant and dismissive remark. it would have been better of you not to respond at all. what a joke. 
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  • The most systematic analysis of Lumia 800 battery ...

    Hi, don’t mean to be arrogant, but I’ve read many threads, forums, posts etc.  There are tons of info, someone tried a table, etc. but no one has attempted to summarise the relevant parameters.  So here goes:
    1.     I have a Cyan 800, bought locked at “3” UK, then unlocked.  It’s beautiful and makes iApple UI look, well, jurassic or geriatric in comparison.  The screen is so beautiful that I switched the thing on just to marvel at the ease of reading the glorious white on black (real black, not grey) and I am smitten by the ascetic aesthetics of the UI that put function over form (I simply can't stomach the saccharine animation of Apple, it is an eye candy for a while, then becomes bothersome, at least to me.
    2.     Initially, I noticed that the battery life was not great, but it did not seem disastrous, and I read all the gleeful Apple worshipping media trying to fan the battery issue, but I thought that it was a storm in a tea cup and just the usual attempt to put-down any competition to Apple.
    3.     Until a couple of days ago I noticed that I have less than ½ charge after only a few hours off the charger without really doing almost anything.
    4.     I panicked, read as much I could the forums, etc. (including probably the most technical – XDA-Forums) but got there only one real advice, the “diagnostics” mode (dial ##634# - I also downloaded an App (called Diagnostics) that does bring you straight to the relevant page without the need to “dial” the ##634#).
    5.     I then tried to see what was draining the battery, I stopped 3G connection and “presto”, the drainage stopped and I thought that I resolved the problem (at least for me, there were clearly problems with a certain hardware code, see below).
    6.     For one day, the battery was very durable.  Even though I had some reasonable With-Fi browsing and calls (GSM, not 3G), there was more than a 1/3rd of the battery left after about 20 hours of the last charge.
    7.     Then, today, the morning began very well (in terms of the battery), it was losing less than a few percentage points every hour.  I used it for light browsing and a bit of Bluetooth listening.  Them my 7-yr old played some X-Box games for a bit, but the battery was way above 2/3rds.  I then noticed that the phone was warm even though it was not on.  Initially, I thought that it was warm because it was on my body, but then I noticed very fast fall in the battery level.  Check:
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    b.     wi-fi and Bluetooth off
    c.      I even checked what Apps were in the background (though I know that it is NOT draining)
    d.      - nothing helps, the drainage was high, even when the phone was closed (i.e., not used).
    8.     There was nothing I could do, until I shut the phone down completely and switched it on again.  Then, the drainage returned to the “good” level, i.e., a few percentage points per hour.
    9.     So bottom line, I think that there was something going-on “in the background (that is why the device was warm even when closed) – the problem is that this seems to be intermittent/random and very difficult to put the finger on what causes this problem.  I hope that Nokia resolves this problem and not only the “low” battery capacity (see below) that Nokia acknowledged.
    So after this long intro, what do I see as the “hard-points” here? The most important parameters for the story seem to be in the following screens:
    1.     “Diagnostics” (##634#) “Battery Status” screen;
    2.     “Settings”/”Systems”/”about” screen, have to press the “more information” button;
    3.     “Settings”/”Systems”/”battery saver” screen;
    4.     The battery icon and its remaining capacity representation on the main screen.
    The “Diagnostics” (##634#) “Battery Status” screen:
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    ·       “Charged” – seems to display ALWAYS the figure “65535%”;
    ·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts
    ·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA.
    ·       “Full Charge Capacity” – showing different figures for different people, usually between slightly above 900 mAh (i.e., milli-Amper-hours) and slightly above 1,500 mAh.  Although in this should logically be a fixed-for-ever, or at least in the short term level, the figure seems to fluctuate slightly, see below for more detail.
    ·       “Remaining Charge Capacity” – clearly the most important parameter, showing the remaining mAh in the battery.  Although in theory, the level immediately after long charge should be equal or very near the “Full Charge Capacity”, in practice, it almost never is (remember, I take this not only from my case, but also from numerous reports that I got from the various forums), see below for more detail.    
    The “Settings”/”Systems”/”about” screen, the relevant info items:
    ·       OS version – it seems that the latest one (as of late dec 2011) should include “7740” in it.  apparently, Nokia promised some respite from the battery bugs in this “7740” update, but from what I read in the forums, there was absolutely no difference.
    ·       Firmware revision number – interestingly, the firmware revision number includes “7720”, though I am not sure what it means.
    ·       Hardware revision number – this ends up with “xxx.3” or “xxx.4” – as below, I wonder if this is a different OEM factories designation, but it seems to me that it is the “xxx.4” that has one type of problem (low “Full Charge Capacity” of under 1,000 mAh).
    The “Settings”/”Systems”/”battery saver” screen – what is relevant for us is under the “battery information” – you must unplug the phone from charger to see three lines:
    ·       “Remaining battery life”: supposed to be between 0 and 100% of course (though in this context, calling it “remaining battery life” is misleading, or at least inconsistent with the “remaining charge capacity” of “Battery Status” screen.  Perhaps it would be better to call this “remaining charge”
    ·       “Estimated time remaining” – measured in hours, in my case, it is always under 15 houts.  There is no explanation what it means, I would guess that this is “how many hours will your phone work in stand-by mode”, but then it is way way below what Nokia said – measured in hundreds of hours.
    ·       “Time since last charge – measured in hours.
    So below I summarise my findings, but first, my unit parameters:
    Color: Cyan (does not seem to make any difference to people out there – problems “cross” colours;
    OS: “7.10.7740.16”
    Firmware: 1600.2475.7720.11414
    Hardware: 112.1402.2.3
    So, in MY case:
    1.     “Battery Status” screen:
    ·       “Charged” – seems to ALWAYS display the figure “65535%”, like all others on the forums.  This must be some kind of mistake because it does not change or update and makes no sense, now that we are in this so deep, I hope that Nokia explains what the hell this means, if at all;
    ·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts.  When the battery is low, the voltage seems also to fall below 4.0;
    ·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA.  When the battery “plays nice”, i.e., there is no “problem”, this figure is under 150 ma, usually going seesaw between 140 and 155.  When 3G is on, it is above 250 towards 270 mA
    ·       “Full Charge Capacity” – showing for me usually above 1,500, constantly changes, though less frequently then other figures in this screen.  Strangely I noticed that when it is cold (I was jogging and it was in an external pocket with about 7C outside), this number went lower, under 1,500.  Perhaps the battery when colder can hold less charge?  Nokia should explain.  I think that in case of Hadware versions that end in “x.4” the maximum in this parameter is reported under 1,000.
    ·       “Remaining Charge Capacity” – in my unit this never reaches the “Full Charge Capacity” (which is usually slightly above 1,500 mAh), it stops below 1,350 mAh.     
    2.     “Battery Saver Screen” and the battery icon on the main screen:
    In my case, because the “Remaining” charge never reaches close to the “Full Charge”, when I disconnect the phone from charger, I get straight that “Remaining Battery Life” is “94%” (1350/1500 or so) – and the icon is never 100% “full”, rather “almost” full.  “Estimated time remaining” never really above 15 hrs.
    So, there seem to be (at least) two major issues/problems in relation to battery/working-time:
    1.     Firmware revision (probably) “x.4” may have a faulty battery that would not charge above 1,000 mAh (950 mAh is mentioned by many, or about 1/3rd less than intended by Nokia (unless it is a software bug, which will be huge relief for all, especially for nokia);
    2.     Firmware revision “x.3” may have escaped the “crippled” battery of revision “x.4” guys, but from time to time it can lose battery charge at least 2 times faster than otherwise, most likely due to some background processes that can be felt as the device becomes warm even when not switched on (i.e., in stand-by mode).  This seems to be intermittent or random and can be stopped by powering-down the phone and then powering-up again.
    3.     In all cases, the claim that the phone can be several days in sand-by mode, must be wrong and Nokia must address and explain this.
    So in summary, at least in respect of battery, there is a mess.  Will be interesting if some people with other WP7 devices can chip-in and say whether it is similar in their cases, but Nokia should be open and explain and even admit mistakes, I hope that this can be rectified by software, or at least it is not a “terminal” complication for Lumia 800, which is a beautiful device.

    I would like to thank all the people here who have taken the time to put all this info together for us all and hope it is of help to the folks who are having trouble with battery life. I'm not doing to bad on battery life myself as it always last me though the working part of the day when I don’t have access to a charger and I will soon be updating my car cradle to take the Lumia so will have access to a charger though the day to. Personally I have come from the N900 and that phone also had some battery issues when it first came out which where pretty much sorted over time, as for manufactures claims on battery life, I always read these figures the same way I would read expected miles per gallon that car manufactures put out, meaning that there would only be a very select few that would ever get what the manufactures say you can get the rest of us will all get a very wide variation on these figures. I know that Nokia have acknowledged that there is an issue with battery life and not all of us have this issue, at this moment in time I'm not to unhappy with the battery life, but if it improves then I will be pleased. From all the posts I have read on this site it does seem that some people do read manufactures specifications as if there are set in stone, I'm not criticizing anyone here would just like to say that they are trying to sell you something so have a good look at the figures and maybe check them with other independent sources if at all possible. My only disappointment really is that we have to rely on other people and not Nokia themselves to let us know what’s going on, I wish the manufacture would be more open and quicker to let us know what’s going on and what they are doing to sort out problems and some sort of time frame that we could expect something to come out to fix a problem. I know bugs can me very difficult to find and ever more difficult to fix sometimes but if Nokia put out a weekly report about how things where going on bug fixes or forth coming updates it would help everyone in deciding where they are going with their chosen product.
    Again many thanks to all the people helping us all out and wish you all a happy bug free new year.

  • Nokia Drive questions on Lumia 800.

    I bought a Lumia 800 over the weekend as my last phone was about to drive me around the twist. I've been very impressed with the Windows interface and the phone over all.
    One of the reasons I went for the Lumia was the Nokia Drive app. I work in field sales and travel the length a breadth of this country so I need a reliable sat nav. Previously I've used CoPilot live on an Android which worked well for me.
    This morning I did my first trip with the Nokia Drive app and it worked ok up until a point.
    I received a call, no problems answered fine through bluetooth not an issue. HOWEVER when the call ended the Nokia Drive app did not resume/return to main screen. instead I got the lock screen with a very garbled background image.
    Hoping the Nokia drive app was running in the background I kept driving but after a few turns it was planly clear that the app had closed. I therefore had to pull over to restart the app. Once I unlocked the screen the app did resume. I was just glad I was making a trip I was familiar with and testing the app functionality.
    I take/make a lot of calls while travelling I need a nav app that I do not have to re-setup everytime I hang up a call. Can this be addressed in Nokia drive or can someone suggest an alternative app to use instead?

    There already are same issues reported here

  • Trouble with Lumia 800 Marketplace in Bulgaria

    i have trouble with the marketplace in Bulgaria...but this happenes to me with my account here....as i mantioned in my post i have a friend with the same device (Nokia Lumia 800) and he is not experiencing any ot those problems may be because hi is registred in UK London.he Had all the apps and he could bought any of them ...not like me( the most of the Apps in the marketplace are paid or are not working for my area....even those that i bought in past,for Example (mycarmanager) wich is a great app...Now i bought e new phone and i want my apps in my new phone but they are not exist anymore and i cant find them in the marketplace for my country even Nokia collection is missed like (Nokia Drive ,Counters, Nokia Maps ,CityLens....and etc.).All the collection of Nokia apps is missing..I don't know what is the problem ,but when i talk with my friends i understude that this seemed to be a restriction politics of Nokia including Microsft....I don't know exactly what,but that is not my problem ..I have my first Nokia in 1994 (Nokia 8110) and till this momment i didn't have any troubles with all my Nokia devices at all...I am a fen of Nokia and i Love Nokia but this time i feel myself discriminated by somebody i don't want to believe is Nokia...But i want a solution..Please tell what or how can i get throu this...Thanks..

    Hi
    What country is you Live ID associated with? What language is your device set to and what region is your device set to?
    Make sure all these settings are the same.
    If you find this post helpful, a click upon the white star at bottom would always be appreciated.
    If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

  • Lumia 800 : XBOX Live problem

    Greetings everyone. Recently i bought a Lumia 800 device. I wanted to use the XBOX LIVE feature, but it said that xbox live is not available in my country / region. I live in Croatia and my phone operator is T-Mobile. When will XBOX LIVE feature be available in my country ? Thanks in advance, robi2595.
    Solved!
    Go to Solution.

    Hey Robi2595, Welcome to the Nokia Forums!
    Im afraid Xbox Live does not support croatia, we are not able to provide any further specific information, however I suggest that you contact Xbox Live support to get a more detailed answer to your query.
    You can either go to their forum or contact them via twitter.
    Thank you for your post!
    Sheldrick
    Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

  • Lumia 800 in Malaysia

    I have just found out that the Lumia 800 does not support some important operator codes in Malaysia. There is apparently nothing that Nokia or the operators intend to do about this so if you are thinking about buying a Lumia in Malaysia, please check that you can use your operator codes, especially *128#

    The Lumia 800 will be launched in other countries at later dates, though we cannot presently give you any information concerning when certain specific countries will see specific products.
    If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

  • Annoying elementary problems with Lumia 800

    Hello all from noKIA and microSoft...
    Latest OS version upgraded 7.10.8773.98 but still elementary baby problems...
    1. First incoming phone  call ring tone seconds are at full volume 30/30 despite Your setting... **bleep**??? Why these first seconds should be at full volume? Can somebody from noKIA and microSoft explain that?
    2 Impossible to swish off phone ring tone AND vibrating thing. It vibrates in any version. **bleep**??? Why it is impossible to switch off EVERYTING sound and vibrato?
    3. Where has gone so old but good thing of ring volume presets as older phones had Outside, Silence, Meeting etc? It was not so bad thing at all. Why it is thrown out?
    4. On the phone with English settings there is Office in Russian... **bleep**??? How can I use all helps, descriptions etc of this soft if I do not understand that language?
    5.  No possibility to download smaller world language keyboard layouts. Why it is so impossible if big brother Windows has it? Ok I understand that it is a "really huge problem" to have menus in world smaller languages (just copy the translations from older models - how hard it can be???)
    6. And why all updates are so difficult, so user involving? Can somebody learn user friendliness in any angle from Apple?
    Seams that You do not learn on your mistakes and going deeper in them from phone to phone!
    P.S. And after latest update - seamed to not working promissed flip over for silencing the incoming lall ring tone...
    Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
    Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
    Solved!
    Go to Solution.

    About ringtones - it was very useful profile option in "old and dead" Symbian. Please put Yourself in average life - You are in office - want to have very silent ringtones, not disturbing Your collegues, then You go out - again - not a few cilks, but holding the volume **bleep**...
    Then You go into theater - want to swich off sound and vibro - again - not so easy few clicks... You have to go to phone settings find sound controls etc... and do this stuff... Very convinient... Why newer phone has worse solutions???
    I'm from Latvia, so it is quite strange, that phone itself has only few menu languages in 21st century - except of course Latvian. How hard it can be to emit a phone already with regional language???
    But about settings - regional settings are available in Latvia - few things are shown in Latvian, but no keyboard layout in this language - i've checked.... Seams strange. The windows for PC itself already for years is in Latvia and has Latvia keyboard layouts etc.. Why for the Phone OS it is so impossible?
    And what for in Latvia Office is in Russian? For Russian office there is huge another country called - Russia... Why it is in Russian - the explanation is still not enough understandable... Russians even have another letters - totally different from Latin. Why we need in our country Russian office??? Think about that somefinnish guy in Finland buys phone and also have on phone Russian office... Efvery finn is just happy and says - this is what he is looking for - Russian office on phone that is sold in Finland for Finns... At leat phone could ack - what Office user wants - and change it while one of annoying long updates is proceeded...
    About phone firmware... Do You think it is a normal thing that phone starts to work as it should only after long, annoying and at least three updates? For My country - Latvia - this firmware update is still not available... I've checked on Nokia page... there are 30 countries in Europe and Latvia is not listed...
    The third question - I tried to copy phone book from old phone using contacts transfer - but I had to face a problem - BT does not work for that purposes despite that only this option is offered... Is it normal? Only possibility os offered through not supported data conection... Cool!
    Isn't it a special thing to introduce in market not finished "beta" phones? So unfinished, not enough tested etc?
    And you have to admit - Lumia 800 is not a cheep phone. Why people for that money do not have phone usable right from the box, but it means long updating, configuratinga and problems for big money???
    Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
    Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

  • What should I do w/ my Lumia 800(US customer)?

    Touch screen is out, the camera button doesn't work. The company I bought it from doesn't want to refund or replace it. The warranty company failed to repair it. The extended warranty doesn't cover the parts in my situation. Nokia USA refuses to repair my phone, because it is being used in the US. One month of use and 2 months of BS. I don't think I will get what I paid for...
    Nokia phones (Owned 1999-Now):
    5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
    Solved!
    Go to Solution.

    Hi ejovi,
    Sorry to hear your Lumia is not functioning as it should.
    Psychomania is correct in his response. If you want to have the Lumia repaired under warranty it has to be send to the country/region it was originally shipped to. I send you a PM to help you further with this.
    Hope this will help you,
    Kosh
    Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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