Lumia 800 forgot password

Hi all,
Recently upgraded to lumia 800. Problem is i've set a password up and now forgot what it is. Is there any way of ressetting it without my password. I,ve had several goes and i'm now locked out for 64 minutes.
Any help would be appreciated.
Thanks Phil

@cheeseoatcake
Unfortunately looks like visit to Nokia Care Point is looming:http://www.nokia.com/gb-en/support/product/lumia800/userguide/?action=onlineuserguidepagechange&pFil...
Happy to have helped forum with a Support Ratio = 42.5

Similar Messages

Set password for messaging lumia 800

hi,
i have a nokia lumia 800 with windows phone 7.8.
there is a way or application that can set password for messaging, when I or another person want to acces "messaging" it must to insert password, a pin with 4 digits for example.
thank you!
Solved!
Go to Solution.

Nah, buddy. It's not possible on the phone.
Most of the applications I found in the Marketplace allow sending of encrypted messages in which recipient needs to decrypt, but you can check the Marketplace yourself. I may miss one that suits what you need: http://www.windowsphone.com/en-us/store/search?q=message+password
However, you can create a password on the phone by going to Settings and then Lock+Wallpaper. This locks the phone and you need to input the password before you can access your phone.
Cheers.

Nokia Lumia 800 - broken screen, password protecte...

Hi
My screen is shattered on my phone, phone does not respond. I really don't want to lose all my contacts, photos and videos from my old phone, how can I back it up?

your contacts/calendar data is fine if you used Microsoft (Live) account on phone. You can check here https://people.live.com
unfortunatelly you can kiss goodbye multimedia content from phone.... you can try restart phone (soft reset: hold 10+ seconds power button) when connected to PC and Zune and try access to multimedia content but you need to be very lucky...
WP OS is very secure and people must learn to use backup and save private data and multimedia data almost daily... with WP8 is easier and faster.
or find broken Lumia 800 with good touch screen and replace on your device... hope you learn from this bad experience to next time (no mater which phone OS use in future) use cloud services or PC to save things from phone.
My phone: The queen and one and only: Lumia 920... ruler of the smartphones...

Lumia 800 really buggy after last update

So far I've had very few issues with the Lumia 800, even though I got one of the very early models. However, after installing the latest update (7.10.8773.98 / 1750.0805.8773.12220) things have really taken a turn for the worse.
The issues I've encountered so far are:
General:
- Automatic email synchronization stops working, or works in seemingly random intervals
- A calendar notification sounds but no message is displayed. Then a couple of minutes later the notification sounds again, this time with the option of acknowledging the reminder.
- Applications keep crashing on startup; for example email, contacts, weatherduck
Battery life:
- The next day after the update the phone was running very hot and the battery ran out in about two hours of absolutely no use. This hasn't occurred since.
Settings / Accounts & Email:
- Unable to change email settings (for example, trying to save a different interval does absolutely nothing)
- Windows Live - unable to sync, Error code 80070490
- Twitter - unable to connect, Error code 0
- LinkedIn - unable to connect, Error code 0
- So basically everything except Facebook is not working
So, all in all I'd say someone has done a great job testing the update.

Hello, and thanks for the reply.
I'm sure there are phones that are working perfectly, it would be doubtful that the update would have been released otherwise. But as you must know, there is a large number of settings combinations (and even apps) that may cause different devices to behave in different ways.
Allow me to clarify: all of the symptoms I described occurred after the update, and none of them existed before, apart from the occasional "phone running hot and battery running out" issue. That is probably due to some background task running amok, but it can always be fixed with a reboot and a recharge.
To answer your specific questions - I have not changed the live account password, or any of the other accounts. And obviously I have rebooted, since the battery ran completely empty. In fact another thing that I forgot to mention was that the phone has rebooted itself a couple of times as well after the update, which was a new issue. Neither have I installed any new apps since the update. I have three apps that are enabled to run in the background; Evernote, IMDb and WeatherDuck, but none of them are running at the moment. And none of them have caused any issues in the past, and it's extremely doubtful that they could affect the entire system so drastically, other than by consuming memory or cpu and causing resource shortages or battery drain.
Also if you take a look at some of the other posts on the forum you'll see that other people have reported similar problems - I found one discussion detailing the exact same thing happening with their email account.

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Lumia 800 & Error code 80180048

Having waited patiently for EE/Orange in the UK to come up with the 7.8 update for my Lumia 800, there was great rejoicing when Zune finaly showed it as available - then gloom as the update only gets so far before throwing up an 80180048 Error Code. I've tried a hard reset but still the same problem, and also tried it on a different PC (both Windows 7). Any suggestions please?

Hi odseybod,
Thank you for posting and welcome to the forum.
Provided the error code, you can try these troubleshooting steps for us to resolve the issue. Before we begin, please see IMPORTANT NOTES.
• DO NOT use the Windows Phone Support Tool if your phone's operating system (OS) version is 7.0.7390.0 or higher.
Note: To find out which version of the operating system your phone has: On Start, flick left to the App list, tap Settings > About > More info. Look for the number next to "OS version".
• Zune software version 4.8 or later versions are required for the latest version of the Windows Phone Support Tool.
To determine which version you have, open the Zune software on your computer and then click: Settings (top of screen) > Software (upper-left corner) > General (left column) > About Zune. Look for the number next to "Version".
The following steps show how to download the Windows Support Tool and use it to resolve your installation issues.
1. Begin by reinstalling the Zune software. To automatically remove and replace your Zune software, a Fix It tool is available:
You may be able to resolve this problem automatically. Click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50577
Notes:
• This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.
2. You may have to update your computer:
a. Visit the following Microsoft website: http://update.microsoft.com/microsoftupdate
b. If you have not previously done this, click to "opt in" for Microsoft Updates.
c. Click Check for updates.
3. Unplug the USB cable from the phone.
4. Download the Windows Phone Support Tool from the Microsoft Download Center:
• If you have a 32-bit system, download the WPSupportToolv2-x86.msi package.
• If you have a 64-bit system, download the WPSupportToolv2-amd64.msi package.
Note: If you're not sure whether you have a 32-bit or 64-bit system, read the following Microsoft Knowledge Base article:
827218 How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
5. Complete the online steps to install the Windows Phone Support Tool.
6. When you're finished, click Start, point to All Programs, and then from the list of programs, click Windows Phone Support Tool.
7. Restart your phone: Press and hold the Power button until you see Slide down to power off, then flick down. After it’s off, press the Power button again to turn on your phone again.
8. As soon as the phone turns on, press and hold the Camera button until the connect-to-PC screen appears (shown at the end of this step). It may take a few moments for this to appear. As soon as the screen appears, release the Camera button .
9. Reconnect your phone by using the USB cable that was included with your phone. Your phone will be detected by your computer and the Zune software may automatically start. This process frequently takes several minutes.
Important: If the Zune software DOES start, close the program.
10. In the Windows Phone Support Tool, click the Recover button.
11. The Windows Phone Support Tool will install an update that fixes the problem and restarts your phone. If your phone is locked, enter your password when you are prompted.
Note: If you receive an error after you click the Recover button, repeat steps 1-4 to make sure that you have the most recent versions of the Windows Phone Support Tool and the Zune software before trying again.
12. When you see "The device has been updated" text, located at the bottom of the screen, close the Windows Phone Support Tool and disconnect your phone.
13.Reconnect your phone to the computer by using the USB cable included with your phone and install the latest Windows Phone update. To do this, click Settings, Phone, and then Update.
If the steps in this article did not resolve the issue, see the following Microsoft Knowledge Base article for more troubleshooting information:
2484484 Installing and troubleshooting problems during the software update for Windows Phone
Hope these information help.
Regards,
periwinkle28

Lumia 800 firmware update in Philippines

Hi guys, is there anyone of you who has Lumia 800 phone that is locked into Globe telecom? Been waiting for so long for al firmware update 12070 to come to my phone and up until now there's no update...
Nokia support always points me to Globe and Globe doesn't know how to update Lumia Phone... Too painful...

Finally, after waiting for about two weeks, I got to update my L800 to the latest firmware. There was a notice on my phone that there is an update and when I plugged it to my laptop, it update twice, and the second one had internet sharing on it as part of the option.
At first, I could not use the internet sharing, my mistake was, I personalized the user name and password for the wifi setting, which I thought shouldn't matter since you should be able to change it to whatever you like. I realized the mistake after about a week so I decided to do a phone reset, this time, keeping whatever settings I have for internet sharing and voila!
Now I'm able to connect my Wii and play Modern Warfare with others. Wohoo!
Globe telecoms, on the other hand, is the problematic one now. I'm from Mandaluyong, and I've been bugging their tech support about the very slow mobile internet connection I have in my area. I'm also experiencing the same problem in Makati and Batangas. Anyway, that issue has yet to be resolved.
I'm just glad I got the tethering to work.
Seven

NTL World Emails on Lumia 800

Evening All
I have recently got a Lumia 800 for my dad for his birthday and we have been trying to set up he NTLWorld email account on it but we are having no luck. I have added all the details I know and used the NTLWorld website to fill in the bits I didn't. But it doesn't seem to like the domain and server names I fill in. Anyone have any ideas what these should be.
Ta very much.

Hi there
Had the same when i first set my phone up, please try this:
1: settings - email + accounts = Press add an account
2:  Enter email address and password ( Settings will have to be added manually from here as there is no support from virginmedia )
3) Acount name:   Add your Name
    Email adddress:   recent:  + your email address ( Insert recent: before your email address )
    Download new content : manually
    Download email: Every hour or anyone which you wish
    Your Name: Add your name
    Incoming email server: pop3.ntlworld.com
    User name: recent: + your email address ( Insert recent: before your email address )
    Password: Your email account password ( the one you use to gain access to your email )
    Outgoing ( SMTP) email server: smtp:ntlworld.com
Then tick the next two boxes underneth
Then click save, go to the ntlworld icon in the main apps  list and then try to get your emails, and of course you will have to have a internet / wifi connection.
Hope this helps

Folder lock app for nokia lumia 800 ???

Hi ,
Can anyone suggest any good FREE app for Nokia Lumia 800 which will help me to keep some of my folders locked with password or encryption to keep it confidetial l ???

Photos - http://www.windowsphone.com/en-us/store/app/secure-free/e89756ec-c654-e011-854c-00237de2db9e
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

My Lumia 800 Experience - Issues/Questions/Suggest...

Ok.
Firstly, hi all. A few of you helped me when i had an X6, hope i get the same response now.
I have just gone from a Nokia N900 to a Lumia 800. It's a sleek, stylish phone, comfortable to use but the difference in touch sensitivity between the N900 and L800 is massive. I'll get used to it.
Firstly, a problem. It took me 3 and a half hours to get the contacts off my N900 and onto the L800. Why? The bluetooh transfer app would not work with either my N900 or the bluetooth on my Win7 laptop. Would pair, wouldn't transfer. I didn't have a LiveID so had to create one, then try to sync to Outlook, export contacts to Live via CSV file, then i could see the contacts on my phone. Wow. fuss and a half.
So. Data Transfer. Why when i have a Win7 PC and a Win7.5 phone, can i not simply drag and drop files to the L800, viewing it in Win7 Explorer as storage? Come on, that's basic. the older N900 can, why not this?
I believe my L800 is more of a MediaPhone/FriendPhone that a SmartPhone - but on that note, i cannot set an MP3 file as a ringtone or alert, unless it's under 1mb in size....really? On the same subject, i have downloaded 4 text alerts from the Free Ringtones app by Ashterisk to replace the text alerts and email alerts. They can only be found in the Ringtones setting as Custom tones....they can't be found under the New Text/IM or New Email settings....and annoyingly, a ringtone i downloaded from the same app cannot be found at all, although will play in the media player...have i done something wrong?
Themes...can they be auto-installed so you don't have to create your own tiles and then replace the standard ones on the homescreen?
Internet Explorer. I save cookies because i would like to log in to a site automatically if i have a site opened from a tile, however, if i open up IE from the standard tile, it goes to the last visited webpage, and it doesn't seem like you can set a homepage or about:blank in there. am i missing something?
the phone seems excellent, and very well put together with some neat touches, but it doesn't feel as fluid, as user-friendly as the N900....considering the N900 was a "computer" and a true SmartPhone opposed to the L800 being a MediaPhone/FriendPhone, the L800 feels like it's missing a few tricks, and it's harder to customise, both with sounds and images, and commonly used webpages etc than the N900 which seems silly seeing as i think it's aimed at a younger user than the N900.
Am i just complaining for the sake of it because it's a new phone i don't quite understand yet, or are these things that other users are thinking, like "ahhh why the heck can't i just do *that*?!"
any and all feedback appreciated,latest software in use, forum browsed through for info, although i've not spotted these issues anywhere else, i'm only human and may well have missed them.

Fuly understand what you're saying, but to me, some of the stuff mentioned should have been there from the start, basic things like the mass storage connectivity would have made things so much easier, plus using full mp3 files as ringtones - phones have been doing this for years.
Another problem i forgot about is the ability close an application. unless i'm mistaken, if i've used IE and visited several pages, i have to press the back arrow repeatedly until the app exits....there's no "close" function.
Found an issue with downloaded music being played at max volume with the volume set at 1/30, i'll have a search for the solution to that.

Email+Accounts Nokia Lumia 800

Good Day..Im having a problem synchronising my accounts on my mobile..I cant sync my windows live, outlook, facebook, and twitter account..in process it always say having problem right now etc etc..
And also [email protected] account always go back whenever i delete it and restart my lumia 800..i've trying this for so long..hoping for your help..thank you..

Today I have deleted and resetup both iphones and ipad and all were happy with a numeric password as long as there wasnt ascending or decending numbers or the same number more than twice, so happy days!! Just a little worried that I keep googling and finding problems with security certs although I did find this which sounds promising.
http://brownsmart.co.uk/setting-up-windows-phone-7-for-outlook-exchange-2010/
As a bit of a bonus today I was passing a phones4u of which I never frequent but couldnt resist the urge to pop in to have a tinker with one and there was a nokia rep/expert in for that day only!! Result got a full tour and was shown a few answers to some of my questions about calenders etc
Need to be brave now to pull the plug on my iphone and take the plunge

Zune Error Code COOD11E4 (8ooCOOOE) Lumia 800 Down...

Hi Please help I'm going mad..
My Lumia 800 has recently stopped downloading photos to my PC however will download videos! error code as above appears for non downloaded photos.
I have tried reinstalling Zune and also going into regedit to check HKEY_CLASSES_ROOT is set to jpeg but all to no avail.....really do need some simple help
Thanks in advance
Mak

Hi Harryo,
Thank you for posting and welcome to the forum.
Sorry to learn that you're having issue downloading/syncing photos from your device to your laptop. In order to fix this error, you can try the following troubleshooting steps:
Click Start , and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_CLASSES_ROOT\.jpg
In the right-hand pane, double-click (Default).
In the Value data box, enter jpegfile and then clickOK.
Exit Registry Editor.
Try to sync a photo taken with the phone.
Let us know the outcome.

Lumia 800 Can's set up to Works Exchange Server

Hi There.
Just bought the new Lumia 800, and find it kind of cool. Uses loooots of battery though.
I have a problem setting it up to connect with my works exchange server.
- I put in the email and the password, it wont connect
-I then key in my username, it still wont connect
- I Press Advanced
- Then I key in the Server (Webserver) without the "https://"
- The Sign in button is gray and it wont connect
- I uncheck the SSL option, no cange
- I've mailed the SSL Certificarte, and tried both with SSL on an SSL of, still the Sign In button is gray.
Can anybody help me with this?
Since it is Windows on the phone, there should be no problems connecting with MS Exchange i should think.
This have been working quite easy with my iPhone and HTC with Android.
there I just keyd in Mailadress, username, password and server.
Solved!
Go to Solution.

Hi AllaNMP,
Thanks for your 1st post and let me welcome you to the Nokia discussion forums!
I have a Lumia device as well and just literally setup the exchange email to test this out with my work emails and it seems to be working fine. So just to talk you through the process I went through:
Firstly go into settings and then scroll down email. Then select add an account and then scroll down to advanced setup.
This will then take you a screen where it should say Other account. From here enter the email address you wish to add so in my instance it was my work email. The password you need to add is your computer password so in my instance its the password I log into my P.C.
Once you have entered this the next screen will ask you the kind of account you wish to setup please select exchange server.
Once you select this the next screen will show the following options:
Email address (This should automatically be filled out)
Password ( Again these details will be automatically entered)
User Name - This is the username you use to log into your work P.C
Domain - These details you will need to get from your place of works I.T department
Server - Once again these details you will need to get from your place of work I.T department
Make sure Server requires encrypted (SSL) connection is selected.
The rest is fairly self explanatory and you can set this to your preference. Once you are sure you have entered all the credentials correctly select sign in and it should syncing. And that should be it!
Remember whenever you change your password at your place of work this will also need to be changed to match it on your phone!
Go back to the main Windows screen and the tile should be automatically added to your main page.
Give this a go and let me know how you get on.
Regards
Raoul_Duke
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

MMS Picture settings etc Lumia 800

Hi All,
Lumia 800, I have got the internet working on it fine through APN but I cannot find anywhere the MMS settings to receive picture messages or send them.
Everytime I send a picture message I get a message saying cannot send or if someone sends me a picture message, I get a little message saying view content - I click it and nothing happens.
I hate this phone so much, Why have a phone if you cannot even use it for what's suppose to do?!
Never buying a Nokia again hate them so much!
If anybody could please help me that would be great
Thanks
S.Griffiths
Solved!
Go to Solution.

Virgin Mobile
MMS settings for Nokia Lumia
Here is what I did:
Download the Network Setup tool for the Lumia 800 (I suspect it is also available for the 610/710/900).
Ran the tool, selected Virgin as the Operator
Pressed the "+" at the bottom to select "add apn"
Entered the following details
Connection name: Virgin2
Under Internet APN, Access point name: goto.virginmobile.uk
Proxy address: 193.30.166.4
Proxy port: 8080
Username: user
Password: (I left this blank)
Under MMS APN, MMS access point name: goto.virginmobile.uk
Proxy address: 193.30.166.2
Proxy port: 8080
Username: user
Password: (I left this blank)
MMSC address: http://mms.virginmobile.co.uk:8002
Save
Select Virgin2 as settings option
I still found it was not working and upon ringing Virgin they told me my SIM was not yet MMS enabled. To do this, they told me to send a picture to myself. You will only need to do this if your SIM is brand new and you have never sent a picture message before from this number.
Attachments:
Virgin Mobile MMS settings for Nokia Lumia.docx ‏14 KB

Lumia 800. Windows market place

My brother in law has a Lumia 800 and Microsoft market place no longer works.
The app icon is still on the phone and when you press it nothing happens. Any ideas why?. Is it possible to reinstall it? He is not very tech savy! Any help would be much appreciated.

Well, first it'd be nice to know whether the phone is still WP7.5 or has it been upgraded to WP7.8?
Some tips he could try:
1) make sure the internet connection of the phone is working
2) make sure the Windows Live / Hotmail password is still valid
3) restart the phone. If that doesn't work:
4) make a soft reset. If that doesn't work:
5) make a hard reset. All the data will be wiped away and the phone will have a fresh start.

Lumia 800 forgot password

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