Lumia 800 keeps on rebooting

I got a Nokia Lumia 800 that keeps on rebooting can somebody please help me?
I tried soft and hard reset and i have have updated into the latest OS

You may need to take your phone to a Nokia Care Point. See here.

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Lumia 800 Crashes (dies - reboot possible 2 minute...

Hi
I'm a long term user (and developer) of RunSat sports GPS on HTC Trophy and recently on Lumia 800.
I can use RunSat GPS for many hours while cycling and have never had a problem.
I'm also a user of Nokia Music - offline mixes - and I can listen to them for hours with no problem.
However, if I go for a run with music playing and the GPS tracking simultaneously then within an hour I can often hear my phone die (maybe 50% of runs)
What I hear is the music stutters and repeats (CD skipping) for 1 or 2 seconds and then the phone is dead - no way to wake the screen from black.
By pressing the power button I can get the phone to restart 2 minutes later.
As a developer, this definitely feels like a driver level bug to me - some sort of conflict between the audio output, the GPS, the file system, etc?
current os version is 7.10.8107.79
firmware 1600.2487.8107.12070
hardware 112.1402.2.3
Let me know if there are more details you need - I can reproduce this quite easily
Stuart

It seems that the problem is with a music player. Last weekend I ran two times for one hour, using a GPS tracker and listening to the radio - it worked. When I went for a walk, I turned on the tracker again and played MP3 music simultanously - after a quarter Nokia collapsed... Is any Nokia QA assistant here?
Greetz

Lumia 1250 keeps restarting\rebooting

hi . i have a major problem with my lumia 1520 , the problem is whenever i charge it it gets 100% so fast while its supposed to be 8% or less. and when i unplug it i can't use it for more than 10 minutes until it shutdown and keeps restarting and showing Nokia name over and over until i plug it again . and even when i plug it it takes 5 to 8 minutes restarting until it turns on finally. so long story short i can't use it without charger and its really annoying me. i tried to hard\soft reset it but it never work.
also the moment it restarts the time\date wont sync it stopps on 22th of may . and i have to edit it manually every time it shutdown and turns on , which is more than 10 times a day. its so annoying and i dont know what to do.
excuse my language tho . English is not my 1st language .

For the time and date, it may take time after the restart for the phone to get the time and date from your network, assuming that your network supports the auto time update which not all do.
The charging issue is strange. You might try a forced software flash using the Software Recovery Tool, if you still have the same problem after that then you should have it checked by Microsoft.

Lumia 800 keeps losing SMTP password for POP3/IMAP...

I have set this up three times now and it works for 2 or 3 days but then loses my SMTP password (smtp.hosts.co.uk).
Suggestions very much appreciated.
Thanks,
Richard

I have had this issue quite a bit with the ovi mail. Butt your server address suggest a different email.
Do you have more than one email set up on the device? Does it have the same issues?

Lumia 800 reboots when listening to music while th...

I am noticing this after applying the latest update.
If the phone is being charged, and at the same time music is being played (using the headset), the Lumia 800 seems to reboot after about every 10-15 minutes. Can confirm and reproduce this on my phone. Is this generally an issue, or only a problem with my handset?

Hi,
I have read some post in Microsoft Answers on this issue. Seems like problem occurs when you play songs using Smart DJ mix with incomplete metadata(album artworks, bios..etc).
If songs in your collection cannot be recognized to by Zune Marketplace it forces the phone to reboot. I can give workarounds:
* Before syncing/adding music to your phone download all the metadata and exclude those who lacks.
* On your phone don't connect to zune if listening to those music not recognized by Zune Marketplace. That is going to phone Settings>Applications>music+videos toggle Connect to Zune to Off.
I am really disappointed on my Lumia 800, now I am working for my moneyback.
It appears that NokiaMS still not finished with WPBeta.
Nokia I didn't sign-up as a Beta tester. I am no guinea pig.

Lumia 800 doesn't keep time

I've had this problem for ever now, and none of the updates have fixed this issue, and I'm not the only one with this problem.
The clock of my Lumia 800 runs too fast, in a week or two, it will be 3-4 minutes ahead of time, and in a month it's already 5 minutes, this is just unacceptable. The difference gain slows down with time so to keep it within a minute I need to set the time very often (weekly).
I've tried using manual time, and automatic, both of which don't help the problem, and it seems the automatic time option doesn't even work since no matter what time you set, when you switch it to automatic, it doesn't do anything.
To be honest, I'm a little disappointed by the support this phone has gotten since it's release, especially with the firmware updates.

Hi masterpeura,
Thanks for your post.
If your Lumia does not retain the correct time when on network time I would suggest you have the Lumia checked by a Nokia Care Point or Repair Centre.
From personal experience I can say when linked to Network time my Lumia keeps accurate and correct time on my own network (GiffGaff/O2) and when abroad (US, T-Mobile). It will adjust between time zones within a minute of switching on or coming out of flight mode. Obviously there may be a reason why your phone is not doing so for which it will have to be checked by a repair centre.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Keep lose internet connection on my lumia 800

I keep lose internet connection on my lumia 800 to get connection i have to turn my phone off and on why?
Moderator's notes: The post was edited. A more appropriate subject is provided.

I would suggest getting a new sim card,as you have not explained through how your using it im gathering your using it via data.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Should I keep Lumia 800?

Hi have just taken delivery of Lumia 800. Probably should have looked at forum before ordering. I appreciate forums are largely used by people with issues, but I have been shocked by problems with phone and some of its limitations eg can't direct synch outlook tasks - I don't have ability to use exchnage server and was motivation for buying a windows phone rather than iphone(assumed there would be no issue). Question is should I keep phone or return under 7 day cool off. Thanks for your thoughts.

Sadly Nokia has again failed to listen to it's customers, the whole battery issue has been declared -solved- although sadly it is nowhere near solved. The battery longevity varies hugely from day to day, one day it will sit on standby for 18 hours the next it will die after 6 hours (this happened to me yesterday from full charge to flat in 6 hours standby)
It had/has the potential to be a great phone but the battery issues plague it, if you have not already bought one then, as a loyal Nokia customer since they first started selling mobile phones for general use, I'd steer well clear of it until they either fix it or replace the model with something that does the job it was designed for.
The Lumia 800 has been all said and done the most complete and utter dissapointment Nokia could have put to market. It was clearly rushed to production and sale without first making sure it was up to the job. The only thing Nokia can do now is put it's hands up and admit to it's customers that there is and always has been a battery issue, it has not been resolved, make efforts to get the issue rectified as soon as possible and hope some of them will stay 'brand loyal'. I have tried to remain positive throughout but it is now very hard to remain upbeat when I have a phone which I cannot use for any time for fear of being caught without power and cannot enjoy the features of unless it is plugged in and charging (note plugged in with the Lumia does not always mean charging) this defeats the word mobile and provides me with a very expensive electricity consuming landline

Lumia 800 (12070) won't power on - Infinite reboot...

Hi everybody,
I will explain my problem in 2 versions : 1 long, and 1 short.
Short version :
Phone :
Nokia Lumia 800 that I got sent by Nokia 2 weeks ago to replace my ex Lumia 800 which wasn't able to boot. (Different problem). Updated to the latest 1600.2487.8107.12070 version via Zune.
Problem :
Lumia 800 can't boot, it only vibrates and then turns off 0.5s after the operator screen pops. It does this in loop, random way, but sometimes it manages to boot. Whatsoever, it always turns off randomly, whenever, whatever I'm doing or not. Today it worked fine the half of the day, the other half was spent in rebooting.
At the beginning of the problem I was able to trying to boot it, holding the power button was making him reboot etc etc, but not anymore. Now, since today, holding the power button doesn't give any response. Only connecting it with a cable makes it reboot etc.
Symptoms :
Totally random, I can't even know if the battery status is real, sometimes it says empty but seconds later it says full. Was working fine before yesterday. Nokia Diagnostic Tool doesn't show the Full Charge Capacity neither the information improvements that other are talking about, I have the 1.13 version I think. It is like it is still the old version. And it isn't always the same, sometimes it turns off, sometimes it reboots, but in all cases it is sudden, without "goodbye".
Trying to stay in offline mode doesn't worked, without microsim neither, neither soft reset, neither charging all night, neither fully discharging, neither none of any tricks worked.
It is my 2nd Lumia 800, and the 2nd that cannot power on. I'm affraid to send it back again to a Nokia Care, because of the 2 week I will have to wait.
Anyone, solution, help ?
Long version :
This is my 2nd Lumia 800, the last one was rebooting in loop, then it got stuck at the "Bouygues Telecom" (french operator) screen. No way to charge it or boot it. Got replaced by sending to the Nokia Care in 2 weeks.
So they sent me this new Lumia 800, which I updated to the latest version : 1600.2487.8107.12070 with Zune of course.
Everything was working fine, until yesterday it suddently turned off while I was reading LeMonde app (french newspaper app). Note : No "goodbye", direct.
So I tried to turn it on, it vibrated one time, and once it got on the "Nokia" screen, it rebooted. Did this 3 times, then it booted properly.
Later in the evening, I entered again in "LeMonde" app and it did the same, except it rebooted much more before booting succefully.
I thought it was the app, so I uninstalled it, but it rebooted again while I was chatting, this time.
Then I thought it had something to do with the network, as I had read things like this on the web.
So I tried to stay in offline mode (Plane mode) and it seemed to work a moment, except that in the end it did the same, loop reboot.
I charged it to my PC to boot it, no way, loop reboot. I disconnected the cable, tried to turn it on, it worked.
But it always turn off or reboot after a while, may be minutes, hours, etc..
Today it worked fine until 1h pm, it turned off, tried rebooting, no way, connected to the pc, no way too, was rebooting in loop, 10mins later it booted while still connected. Then, around 7h pm it began to loop reboot again.
Now it is almost 11h pm and it still won't boot. It vibrates, the white "Bouygues Telecom" operator screen appears then it turns off (in 0.5s), and then it do the same, it never stops.
Note : Sometimes when I manage to boot it, it boot with the "in charge" indicator (the big one), but it isn't connected to any cable... Or sometimes it boot with the empty charge indicator (the big one) but then boot succefully and shows decent charge.
Note : Nokia Diagnostic Tool doens't show the full charge capacity, only voltage and current discharging, which is around 100mA, but can jump to + 200mA. Version of Diagnostic Tool is the 1.13 I think. Some on the web are talking about a new version with improved informations, but mine is still the old one, I can't understand why.
Anyone, solution, help ?
Thank you for reading.

well it turns out that I experienced the same problem here:
- have a Nokia Lumia 800, latest updates, French operator: Orange
2 similar UNWANTED REBOOT problems I have had for the past weeks, and mostly very recently:
- in France, it randomly reboots, apparently more especially when I travel (mostly in high speed train, but also underground or once in a big mall). I suspect it's caused by the device looking for a new BTS or losing signal, but it's not consistent. Sometimes, it just loses signal and my phone stays on.
for this problem, I could not find any solution, similar bug, something to help. I live with it, which is quite annoying but not killing me
- this week-end I was abroad (UK). In the Eurostar I mechanically set it to airplane mode, to prevent the battery consuming network scanning process. When arrived, I have tried to deactivate the airplane mode and, well, each time I turned it off, the phone asks me for PIN but quickly reboots before I can enter the PIN. Tried it with and without Wi-Fi, charged, plugged, entering the PIN code very quickly, without SIM card, underwater... no way.
I should have roaming activated but I don't think that is the issue. I have tried to deactivate 'time auto-update' but that did not change. I could not modify to Edge or 3G, neither any other operator parameter because... well because you can't while in airplane mode.
well clearly I was lucky I switched to airplane mode, otherwise it looks like I would have suffered from constant reboot... (i could use mine in Wi-Fi)
But NOKIA, please explain/fix this !!

Nokia Lumia 800 rebooting 2-3 times a day at rando...

Dear readers,
I have a problem with my Nokia Lumia 800. The problem is that it reboots 2-3 times a day at random. It does it when making a call, being at the homescreen, using an app or not using the phone at all. I took this phone back and got a new one, even a new simcard. But with this new phone, I have the exact same problem!! How can this be? Nobody seems to have the problem, but I do.. with 2 different phones and 2 different simcards. I'm talking about the simcard, because some said it might be the problem. But replacing it doesn't solve a thing. What could the problem be? I am planning to take it back again, but if my third Lumia has this problem, then I'm gonna freak out. Could it be my fault, somehow? I am not holding it in a specific position, nor am I pushing any buttons when it happens...
If you know how to solve this other than taking it back, would be much appreciated.
Pieter Kroon

I also had this problem and wondered if it was because i updated it in zune? I now have a second handset and havnt experienced this yet with my new handset. Your problem it seems is not just your own as my first handset would do it waking up, texting, looking in people hub, web browsing and even did it in the middle of a call. I took it back to the three shop and as the guy looked at it it said goodbye. He replaced the phone and so far i had it for about 6 hours. I did have one issue with the screen not waking up in a call on this one and had to hold the power down to end it. Also find that when holding your finger on the screen while scrolling a web page it judders. :/

New update available for Lumia 800 (1600.2487.8107...

Hi all!
Good news! We have brought forward the software update schedule for our Nokia Lumia 800, and have begun rolling out the latest update 1600.2487.8107.12070 to India and Singapore. This update will gradually be available for more markets in the coming weeks and we will keep you informed via our support pages as well as via a similar announcement here on Nokia Discussions Forum, once we add additonal markets to the roll out.
As this is not a mandatory software update, not every country or network carrier will make it available to their customers. However, all features and enhancements will be included in subsequent software updates. If you have questions if 1600.2487.8107.12070 will be available for you, please check with your local network carrier.
The new Lumia 800 update brings the following enhancements:
Enhanced battery standby and talk-time performance
Fix for non-responsive screen when ending a call
Improved bass in audio performance
Soft keys illumination available for all screen brightness levels
Fix for rebooting in certain network conditions
As soon as the update is available for you, your phone will display a notification on your Homescreen or you can check for available updates manually by going to Settings > phone update. To update your phone, please follow those 4 steps:
1.   Install the Zune software (Windows) or Windows Phone 7 Connector (Mac OS) on your computer. You'll need this software to download the phone update.
2.   Connect your phone to your computer, using the USB cable that came with your phone.
3.   If the Zune software or Windows Phone 7 Connector for Mac doesn't start automatically when you connect your phone, start it manually.
4.   In the Zune software, click Update Now (in Windows Phone 7 Connector for Mac, click Install Updates). Make sure you keep your phone connected to your computer until you see a notification that the update is complete.
Best regards,
Yvonne from Nokia Care
Solved!
Go to Solution.

’We will add more countries and variants to the rollout based on market requests.’’
There is no request, there is an absolute necessity! Patience is usually my second nature, but the whole non communication policy since the launch of the Nokia Lumia 800 is scandalous. When Nokia finally listening to their customers and responds quickly to problems and childhood illnesses. Like many others with me I'll be forced to daily to plug my device to the Zune software in the hope that Nokia (Netherlands) will be so kind to update my phone.
Nokia, listen, communicate (especially in the media and forums) and trade as a company that lives up to your image.

Lumia 800 crash problems after running Network Set...

Hi!
Long post coming up but if somebody at Nokia reads and makes sense of it and a fix comes about then it'll have been worth it.
Phone: Nokia Lumia 800 (sim free)
Firmware: 11500
Location: UK and Ireland
Since I got my Lumia 800 (November) I've been traveling between UK and Ireland a lot.
The phone works fine in the UK but in Ireland, when I put in my three.ie sim the phone keeps crashing during network related operations such as coming out of flight mode or reading/replying to a text message.
It's not a dodgy sim because this is the third one (I get a new payg sim each month) and this problem has occurred throughout.
At first I noticed that I could not configure the phone where MMS and internet data worked at the same time. If I added the 3internet APN then data worked but MMS didn't. If I deleted the APN then MMS worked but data didn't.
Another problem with this phone in Ireland was that it kept crashing whenever I took it out of flight mode. Again, this did not happen in the UK with my UK (Three network) sim.
As this has been happening from the first days that I got the phone I've been looking for a solution/workaround the whole time and I remember one of the first bits of information I found was somebody suggesting that the phone worked fine with the first sim inserted (which in my case was the UK sim). That stuck with me and when the Network Setup app (from Nokia) appeared I thought "ah! this makes sense, now I should be able to switch sims".
Unfortunately the app did not fix the problem of not having a unified network configuration for data and MMS.
This week I bit the bullet and reset the phone with the Ireland sim inserted. O...M...G...!!! Internet data AND MMS now work (in Ireland) and I have not gone anywhere near the APN configuration.
I used the phone for an hour surfing, checking emails, sending texts and MMSs, all was good.
Then I thought about the Network Setup app and wondered what it would do, so I ran it. The very next incoming text message crashed the phone! Then I rebooted and found that internet data did not work.
Next I repeated this process. Reset phone with three.ie sim inserted, checked that internet data and MMS worked (they did), ran Network Setup, internet data no longer worked, opened an incoming text...it didn't crash.
So, not a reproducible problem
Next test: flight-mode toggling. This one IS reproducible.
Location: Ireland
Sim: three.ie
Fully reset phone.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=12
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=11
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
So now I'm not going to run Network Setup, I'll head back to the UK on Friday and see if my phone continues to work properly with my UK sim.
Hope this helps somebody
Matt
[Edit]
Oh poop!!
Phone just crashed when coming out of flight mode and I have not run Network Setup.
MMS and internet data are working though so I'll just not use flight mode at night...or on planes

> Try moving closer to a window, or even going fully outside
Oh it's sooo tempting to click "Accept as solution"
But yes, one day, one day soon, I will go outside.

Lumia 800 really buggy after last update

So far I've had very few issues with the Lumia 800, even though I got one of the very early models. However, after installing the latest update (7.10.8773.98 / 1750.0805.8773.12220) things have really taken a turn for the worse.
The issues I've encountered so far are:
General:
- Automatic email synchronization stops working, or works in seemingly random intervals
- A calendar notification sounds but no message is displayed. Then a couple of minutes later the notification sounds again, this time with the option of acknowledging the reminder.
- Applications keep crashing on startup; for example email, contacts, weatherduck
Battery life:
- The next day after the update the phone was running very hot and the battery ran out in about two hours of absolutely no use. This hasn't occurred since.
Settings / Accounts & Email:
- Unable to change email settings (for example, trying to save a different interval does absolutely nothing)
- Windows Live - unable to sync, Error code 80070490
- Twitter - unable to connect, Error code 0
- LinkedIn - unable to connect, Error code 0
- So basically everything except Facebook is not working
So, all in all I'd say someone has done a great job testing the update.

Hello, and thanks for the reply.
I'm sure there are phones that are working perfectly, it would be doubtful that the update would have been released otherwise. But as you must know, there is a large number of settings combinations (and even apps) that may cause different devices to behave in different ways.
Allow me to clarify: all of the symptoms I described occurred after the update, and none of them existed before, apart from the occasional "phone running hot and battery running out" issue. That is probably due to some background task running amok, but it can always be fixed with a reboot and a recharge.
To answer your specific questions - I have not changed the live account password, or any of the other accounts. And obviously I have rebooted, since the battery ran completely empty. In fact another thing that I forgot to mention was that the phone has rebooted itself a couple of times as well after the update, which was a new issue. Neither have I installed any new apps since the update. I have three apps that are enabled to run in the background; Evernote, IMDb and WeatherDuck, but none of them are running at the moment. And none of them have caused any issues in the past, and it's extremely doubtful that they could affect the entire system so drastically, other than by consuming memory or cpu and causing resource shortages or battery drain.
Also if you take a look at some of the other posts on the forum you'll see that other people have reported similar problems - I found one discussion detailing the exact same thing happening with their email account.

Urgent - Lumia 800 cannot be turned on

Hi Lumia Experts!
Probably because my Lumia 800 was not charged overnight, the phone today cannot be turned on at all. Tried all sorts of Volume + Power + Camera things to reboot the phone but nothing helped.
If recharged via USB, the dead phone first shows an empty battery with only one red bar at bottom, after that just a white NOKIA stays on screen. Then, nothing more, it responds nothing to my operation, just like a brick.
Any suggestion? Please help!!
Thanks,
bbao
bbao
* If this post helped you, please click the white Kudo star.
* If this post has solved your issue, please click Accept as Solution.
Solved!
Go to Solution.

Hi Merengues1945,
Welcome to the forum!
If you cannot switch on the phone and charging the phone through your PC doesn't work, you may want to try the hardware key combination. Let me just remind you that this process will delete all of your data. First, press and hold the Volume down and Camera keys. Then press and hold the Power key. When the phone vibrates, release the power key but continue holding the volume down and camera keys. Keep pressing those keys until the phone reboots.
I Hope this solves your issue. Otherwise, you may need to have it checked by our technician at the Nokia Care Point.
Moderator's Note: We have moved your post and changed the title. This is to keep the forum organized and let other forum users easily see and respond to this post.

Freezing issue with Lumia 800

Hi,
I bought a new Lumia at the Ambience Mall in Gurgoan 2 days ago and since the time I began using it, it suddenly and randomly freezes with no display and totally unresponsive. There seems to be tactile vibration on pressing the Windows or search buttons, but the phone is also unreachable. The only option is to reboot the phone and this is really irritating as I dont know when it freezes up. I have to keep switching on and checking.
I am told there is a replacement for these phones if any issues happen, even the Nokia care repair shop was unable to help. Now since I am located in Bangalore, is there any other retailer I can have this phone exchanged?

I had the same issue with the screen freezing. I've been reading other threads on this and some say it could be cold weather. I remember I had a Nokia 5800 and the screen would scramble when it was cold out. The only way to fix the screen to use a magnet on a certain part of the screen or heat the phone up with a blow dryer and use the unlock switch. I don't know if it's the same deal with the lumia 800. I remember rubbing the screen with my thumbs on the screen in opposite directions and pressing the unlock button to try to unlock the screen. That worked a few times.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Lumia 800 keeps on rebooting

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