Lumia 800 locking up after 11500 update

I hadn't had a single problem with my Lumia 800 since purchase two months ago.
Last night I updated the firmware to 11500.
Within a minute of the update completing the phone froze. App list was on screen but unresponsive, all buttons unresponsive, a full blown lockup. I held the power button and reset it. Phone booted up ok but locked up again within five mins, then again after another five mins. This morning it locked up again while I was switching off flight mode.
There has been no consistency to what I have been doing on the phone at the time. The only observation I've made is that it's never unresponsive when I pick it up, it happens monents after unlocking the screen and using the phone.
Has anybody else experienced this?
I can't make use of this because I've owned the phone for too long: http://www.lovemekeepme.com
Help! Please?

Restore done. Phone restarted.
It locked up seconds after unlocking the screen.
Held down power button until device switched off, rebooted, went into apps list, opened an email, ran Nokia Disgnostics and looked at Battery Info, returned to homescreen, switched on flight-mode, switched off flight-mode, phone locked up.
GPS appears to be broken too. Nokia Maps, Maps (WP) and FourSquare all show my location as the place I last ran a map application which is about 30km away. Strange thing is that it's reporting that GPS is locked on and that it knows my position.
Oh! Phone has just locked up again.
What should I do now? If it's to contact Nokia Care would you mind providing a link or telephone number (UK) please?
Thanks everso,
Matt.

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Lumia 800 really buggy after last update

So far I've had very few issues with the Lumia 800, even though I got one of the very early models. However, after installing the latest update (7.10.8773.98 / 1750.0805.8773.12220) things have really taken a turn for the worse.
The issues I've encountered so far are:
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- Automatic email synchronization stops working, or works in seemingly random intervals
- A calendar notification sounds but no message is displayed. Then a couple of minutes later the notification sounds again, this time with the option of acknowledging the reminder.
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So, all in all I'd say someone has done a great job testing the update.

Hello, and thanks for the reply.
I'm sure there are phones that are working perfectly, it would be doubtful that the update would have been released otherwise. But as you must know, there is a large number of settings combinations (and even apps) that may cause different devices to behave in different ways.
Allow me to clarify: all of the symptoms I described occurred after the update, and none of them existed before, apart from the occasional "phone running hot and battery running out" issue. That is probably due to some background task running amok, but it can always be fixed with a reboot and a recharge.
To answer your specific questions - I have not changed the live account password, or any of the other accounts. And obviously I have rebooted, since the battery ran completely empty. In fact another thing that I forgot to mention was that the phone has rebooted itself a couple of times as well after the update, which was a new issue. Neither have I installed any new apps since the update. I have three apps that are enabled to run in the background; Evernote, IMDb and WeatherDuck, but none of them are running at the moment. And none of them have caused any issues in the past, and it's extremely doubtful that they could affect the entire system so drastically, other than by consuming memory or cpu and causing resource shortages or battery drain.
Also if you take a look at some of the other posts on the forum you'll see that other people have reported similar problems - I found one discussion detailing the exact same thing happening with their email account.

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I'm using an AT&T Nokia Lumia 920. My phone had been working fine with the Amber update but as soon as I updated to Black it started hanging and acting weird. These are the symptoms:
1. If I have a device pin setup it hangs as soon as I type in the pin or if I hit the emergency call button.
2. If I don't have a pin, most apps don't start. They say they are loading but after 30 seconds or so they drop back to the start menu.
3. It never successfully reboots, I have to use the soft reset key sequence (power + volume down) to get it to restart.
4. I see missed incoming calls but the phone gives no indication when you're actually calling it.
Things I've tried:
1. Soft reset.
2. Hard reset.
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5. Picking all the defaults after a hard reset.
6. Changing the region on startup after a hard reset.
7. Changing the keyboard layouts (remove some, add a bunch). This the one setting I seem to be able to get to.
8. Uninstalled all apps I could (I can't see what games are installed).
9. Flashed back to Original ROM and updated through Phone Updates, after Black is installed, device locks up again.
Does anyone have any idea what might be causing this problem? I'm in the US.
Thanks!

that's really a bummer.
I went through the same thing/similar when I updated my 920 to black.
I had to hard format and use the NSRT to reinstall the firmware completely 10-12 times until it finaly took the firmware correctly.
other than that, seems you have done everything you could to troubleshoot it.

Lumia 800 locking up

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I have an issue with my Lumia 800 locking up when playing music through the zune software. I listen to the Lumia everyday via the aux cable in my Focus whilst at the same time it is being charged by a USB cable.
This has only started happening since the latest Tango/Nokia firmware update
Anyone else having the issue? Know how to solve it?
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regards,

Restore done. Phone restarted.
It locked up seconds after unlocking the screen.
Held down power button until device switched off, rebooted, went into apps list, opened an email, ran Nokia Disgnostics and looked at Battery Info, returned to homescreen, switched on flight-mode, switched off flight-mode, phone locked up.
GPS appears to be broken too. Nokia Maps, Maps (WP) and FourSquare all show my location as the place I last ran a map application which is about 30km away. Strange thing is that it's reporting that GPS is locked on and that it knows my position.
Oh! Phone has just locked up again.
What should I do now? If it's to contact Nokia Care would you mind providing a link or telephone number (UK) please?
Thanks everso,
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Lumia 800 crash problems after running Network Set...

Hi!
Long post coming up but if somebody at Nokia reads and makes sense of it and a fix comes about then it'll have been worth it.
Phone: Nokia Lumia 800 (sim free)
Firmware: 11500
Location: UK and Ireland
Since I got my Lumia 800 (November) I've been traveling between UK and Ireland a lot.
The phone works fine in the UK but in Ireland, when I put in my three.ie sim the phone keeps crashing during network related operations such as coming out of flight mode or reading/replying to a text message.
It's not a dodgy sim because this is the third one (I get a new payg sim each month) and this problem has occurred throughout.
At first I noticed that I could not configure the phone where MMS and internet data worked at the same time. If I added the 3internet APN then data worked but MMS didn't. If I deleted the APN then MMS worked but data didn't.
Another problem with this phone in Ireland was that it kept crashing whenever I took it out of flight mode. Again, this did not happen in the UK with my UK (Three network) sim.
As this has been happening from the first days that I got the phone I've been looking for a solution/workaround the whole time and I remember one of the first bits of information I found was somebody suggesting that the phone worked fine with the first sim inserted (which in my case was the UK sim). That stuck with me and when the Network Setup app (from Nokia) appeared I thought "ah! this makes sense, now I should be able to switch sims".
Unfortunately the app did not fix the problem of not having a unified network configuration for data and MMS.
This week I bit the bullet and reset the phone with the Ireland sim inserted. O...M...G...!!! Internet data AND MMS now work (in Ireland) and I have not gone anywhere near the APN configuration.
I used the phone for an hour surfing, checking emails, sending texts and MMSs, all was good.
Then I thought about the Network Setup app and wondered what it would do, so I ran it. The very next incoming text message crashed the phone! Then I rebooted and found that internet data did not work.
Next I repeated this process. Reset phone with three.ie sim inserted, checked that internet data and MMS worked (they did), ran Network Setup, internet data no longer worked, opened an incoming text...it didn't crash.
So, not a reproducible problem
Next test: flight-mode toggling. This one IS reproducible.
Location: Ireland
Sim: three.ie
Fully reset phone.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=12
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=11
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
So now I'm not going to run Network Setup, I'll head back to the UK on Friday and see if my phone continues to work properly with my UK sim.
Hope this helps somebody
Matt
[Edit]
Oh poop!!
Phone just crashed when coming out of flight mode and I have not run Network Setup.
MMS and internet data are working though so I'll just not use flight mode at night...or on planes

> Try moving closer to a window, or even going fully outside
Oh it's sooo tempting to click "Accept as solution"
But yes, one day, one day soon, I will go outside.

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Just today my Lumia 800 has started locking up making a call.
The instant I press the number, the screen goes black. The call goes through and I can talk but I have to long-press the power and reboot. The call is then not in the call history either.
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1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

Hi Jimmy
I have never managed to get a soft reset to work. I never get three buzzes (which I believe you are supposed to get).
It just stays blank til I release the buttons.
Anyhow, that hasn't cured it.
1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

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I have four ways to charge my Lumia 800:
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the USB cable,
a car cigarette lighter
a Nokia small pin charger with mini USB adapter.
Since the 7.8 update (or so it seems) I cannot charge the phone with anything other than 1 or 2 unless my battery is at a certain level (less than 25% it seems).
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Is it possible the new firmware had altered the amount of charge the device needs and thus is ignoring other methods?
When charging with 3 and 4, the Diagnostics tell me I'm connected but it fluctuates between (Charging) and (Discharging), never getting more that 90 mA charge. 1 and 2 give a permanent (Charging), averaging 260mA.
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1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

Thanks for your reply.
So even though I've been charging fine with these other methods, I've probably been doing my battery no good?
I'll invest in a few quality chargers then.
Cheers.
1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

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HarleyDrifter wrote:
OK so after the update on Friday, Google Navigator has stopped working. After entering the address it just says "Google Navigator" on the screen and the phone locks up. Pulling the battery resets the phone but the App still continues to lock up. By the way a reset button would be nice, I mean, this taking it apart and pulling the battery is really getting old.
Next, I checked the Android Market thinking maybe I could just download a new Google Navigator App but it no longer exists there. Google Maps is there but not Google Navigator. W T F is up with that? So the App doesn't exist anymore?
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I see others are having issues with Google Maps but that part is working fine for me.
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Hi, vaissocial. Sorry to learn about your experience in updating your phone. Let's try to recover your phone through the following troubleshooting steps:
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Note: All information on your phone will be deleted and anything that has not been backed up will be lost during this process. If you cannot access your phone's menu, unfortunately you will not be able to backup any data.
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This is a user to user forum where we try to help each other, so reporting bugs is not the purpose of this community, that should be done direct to your local Microsoft Mobile support. However your problem is not a bug, just a technical issue with your handset and we can try to help.
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Lumia 800 locking up after 11500 update

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