Lumia 800 locking up

HI,
I have an issue with my Lumia 800 locking up when playing music through the zune software.  I listen to the Lumia everyday via the aux cable in my Focus whilst at the same time it is being charged by a USB cable.
This has only started happening since the latest Tango/Nokia firmware update
Anyone else having the issue?  Know how to solve it?
I know it isn't specific to my device as my wife has the same phone and experiences the same behaviour,
regards,

Restore done.  Phone restarted.
It locked up seconds after unlocking the screen.
Held down power button until device switched off, rebooted, went into apps list, opened an email, ran Nokia Disgnostics and looked at Battery Info, returned to homescreen, switched on flight-mode, switched off flight-mode, phone locked up.
GPS appears to be broken too. Nokia Maps, Maps (WP) and FourSquare all show my location as the place I last ran a map application which is about 30km away. Strange thing is that it's reporting that GPS is locked on and that it knows my position.
Oh! Phone has just locked up again.
What should I do now?  If it's to contact Nokia Care would you mind providing a link or telephone number (UK) please?
Thanks everso,
Matt.

Similar Messages

  • Lumia 800 locks up on making call

    Just today my Lumia 800 has started locking up making a call.
    The instant I press the number, the screen goes black. The call goes through and I can talk but I have to long-press the power and reboot.  The call is then not in the call history either.
    Anyone else experienced this?
    Only thing that has changed since it worked was updates to marketplace apps. Could one of those be the problem?
    1991...........................................................................................................................................................2013
    1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

    Hi Jimmy
    I have never managed to get a soft reset to work. I never get three buzzes (which I believe you are supposed to get).
    It just stays blank til I release the buttons.
    Anyhow, that hasn't cured it.
    1991...........................................................................................................................................................2013
    1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

  • Lumia 800 locking up after 11500 update

    I hadn't had a single problem with my Lumia 800 since purchase two months ago.
    Last night I updated the firmware to 11500.
    Within a minute of the update completing the phone froze. App list was on screen but unresponsive, all buttons unresponsive, a full blown lockup.  I held the power button and reset it.  Phone booted up ok but locked up again within five mins, then again after another five mins.  This morning it locked up again while I was switching off flight mode.
    There has been no consistency to what I have been doing on the phone at the time. The only observation I've made is that it's never unresponsive when I pick it up, it happens monents after unlocking the screen and using the phone.
    Has anybody else experienced this?
    I can't make use of this because I've owned the phone for too long: http://www.lovemekeepme.com
    Help! Please?

    Restore done.  Phone restarted.
    It locked up seconds after unlocking the screen.
    Held down power button until device switched off, rebooted, went into apps list, opened an email, ran Nokia Disgnostics and looked at Battery Info, returned to homescreen, switched on flight-mode, switched off flight-mode, phone locked up.
    GPS appears to be broken too. Nokia Maps, Maps (WP) and FourSquare all show my location as the place I last ran a map application which is about 30km away. Strange thing is that it's reporting that GPS is locked on and that it knows my position.
    Oh! Phone has just locked up again.
    What should I do now?  If it's to contact Nokia Care would you mind providing a link or telephone number (UK) please?
    Thanks everso,
    Matt.

  • Nokia Lumia 800 - Micro Stuttering / Lag in OS and...

    Hi everyone,
    I just thought i'd bring an issue up that i've been experiencing recently.
    I have a Nokia Lumia 800 (locked to Telstra - Australia)
    I'm experiencing very minor, completely random slow downs or lag sometimes when just flicking through the phone OS and also at times when watching video (either recorded on the phones own camera or Youtube etc).
    The most repeatable way for me to demonstrate the problem is watching a video i have recorded using the phones inbuilt camera, when playing the video back (on the phone) the video randomly lags, usually for about the first 60 seconds and then plays smoothly. It is definately not a reception or buffering issue, as in most streaming cases, the phone is well buffered.
    I have also experienced slowdowns when typing an SMS, where the key presses are very slow to show up on the screen and also when launching even OS built in apps like the People Hub or Contacts.
    I'm running the latest firmware 12070 (in Australia) and have tried hard resetting my phone, disabling all background agents etc with no luck.
    I previously had a 1st gen HTC Mozart which experienced no slowdowns and played back all manner of video with no lag whatsoever.
    There has been some discussions on XDA here: http://forum.xda-developers.com/showthread.php?p=26164497&posted=1#post26164497
    Has anyone else experienced any of these symptoms?

    I too have this sms lag on my lumia 800. i had this issue on both formwares : 12070 and 12072. I really fed up the no of bugs in this phone.
    please guys post the following bug as well. following bug is present in 5 of my frnd's lumia 800 as well. XDA please make sure this new issue reaches NOKIA. So that they can do something about.
    Even i have got this latest 12072 update but still dr is one more bug guess u have not noticed it. Can u please check and clarify with the following bug description.
    1." Connect you nokia handsfree or any headphones to your lumia 800 and make a call and notice that u cannot adjust the volume. Volume remains high (max) always even if you reduce the volume to zero."
    2."Connect your hands free or any head set to your lumia 800 play music and reduce the volume to 15 or less now make a call again you cannot adjust the volume of the call. now cut the call and now your music starts playing in max volume which you will not be able to reduce. Until you remove your hands free or headset and reinsert it.

  • Folder lock app for nokia lumia 800 ???

    Hi ,
    Can anyone suggest any good FREE app for Nokia Lumia 800 which will help me to keep some of my folders locked with password or  encryption  to keep it confidetial l ???

    Photos - http://www.windowsphone.com/en-us/store/app/secure​-free/e89756ec-c654-e011-854c-00237de2db9e
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Power/lock key for lumia 800 not working

    the powe/lock key for my lumia 800 is not working, i have to use the camera key to unlock the phone, please can anyone tell what to do. thanks

    Try getting in touch with Nokia Care as it would seem you may have a hardware fault.
    http://nokia.com/support

  • The most systematic analysis of Lumia 800 battery ...

    Hi, don’t mean to be arrogant, but I’ve read many threads, forums, posts etc.  There are tons of info, someone tried a table, etc. but no one has attempted to summarise the relevant parameters.  So here goes:
    1.     I have a Cyan 800, bought locked at “3” UK, then unlocked.  It’s beautiful and makes iApple UI look, well, jurassic or geriatric in comparison.  The screen is so beautiful that I switched the thing on just to marvel at the ease of reading the glorious white on black (real black, not grey) and I am smitten by the ascetic aesthetics of the UI that put function over form (I simply can't stomach the saccharine animation of Apple, it is an eye candy for a while, then becomes bothersome, at least to me.
    2.     Initially, I noticed that the battery life was not great, but it did not seem disastrous, and I read all the gleeful Apple worshipping media trying to fan the battery issue, but I thought that it was a storm in a tea cup and just the usual attempt to put-down any competition to Apple.
    3.     Until a couple of days ago I noticed that I have less than ½ charge after only a few hours off the charger without really doing almost anything.
    4.     I panicked, read as much I could the forums, etc. (including probably the most technical – XDA-Forums) but got there only one real advice, the “diagnostics” mode (dial ##634# - I also downloaded an App (called Diagnostics) that does bring you straight to the relevant page without the need to “dial” the ##634#).
    5.     I then tried to see what was draining the battery, I stopped 3G connection and “presto”, the drainage stopped and I thought that I resolved the problem (at least for me, there were clearly problems with a certain hardware code, see below).
    6.     For one day, the battery was very durable.  Even though I had some reasonable With-Fi browsing and calls (GSM, not 3G), there was more than a 1/3rd of the battery left after about 20 hours of the last charge.
    7.     Then, today, the morning began very well (in terms of the battery), it was losing less than a few percentage points every hour.  I used it for light browsing and a bit of Bluetooth listening.  Them my 7-yr old played some X-Box games for a bit, but the battery was way above 2/3rds.  I then noticed that the phone was warm even though it was not on.  Initially, I thought that it was warm because it was on my body, but then I noticed very fast fall in the battery level.  Check:
    a.      the 3G again, no it is still off
    b.     wi-fi and Bluetooth off
    c.      I even checked what Apps were in the background (though I know that it is NOT draining)
    d.      - nothing helps, the drainage was high, even when the phone was closed (i.e., not used).
    8.     There was nothing I could do, until I shut the phone down completely and switched it on again.  Then, the drainage returned to the “good” level, i.e., a few percentage points per hour.
    9.     So bottom line, I think that there was something going-on “in the background (that is why the device was warm even when closed) – the problem is that this seems to be intermittent/random and very difficult to put the finger on what causes this problem.  I hope that Nokia resolves this problem and not only the “low” battery capacity (see below) that Nokia acknowledged.
    So after this long intro, what do I see as the “hard-points” here? The most important parameters for the story seem to be in the following screens:
    1.     “Diagnostics” (##634#) “Battery Status” screen;
    2.     “Settings”/”Systems”/”about” screen, have to press the “more information” button;
    3.     “Settings”/”Systems”/”battery saver” screen;
    4.     The battery icon and its remaining capacity representation on the main screen.
    The “Diagnostics” (##634#) “Battery Status” screen:
     It seems to contain the following info:
    ·       “Charged” – seems to display ALWAYS the figure “65535%”;
    ·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts
    ·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA.
    ·       “Full Charge Capacity” – showing different figures for different people, usually between slightly above 900 mAh (i.e., milli-Amper-hours) and slightly above 1,500 mAh.  Although in this should logically be a fixed-for-ever, or at least in the short term level, the figure seems to fluctuate slightly, see below for more detail.
    ·       “Remaining Charge Capacity” – clearly the most important parameter, showing the remaining mAh in the battery.  Although in theory, the level immediately after long charge should be equal or very near the “Full Charge Capacity”, in practice, it almost never is (remember, I take this not only from my case, but also from numerous reports that I got from the various forums), see below for more detail.    
    The “Settings”/”Systems”/”about” screen, the relevant info items:
    ·       OS version – it seems that the latest one (as of late dec 2011) should include “7740” in it.  apparently, Nokia promised some respite from the battery bugs in this “7740” update, but from what I read in the forums, there was absolutely no difference.
    ·       Firmware revision number – interestingly, the firmware revision number includes “7720”, though I am not sure what it means.
    ·       Hardware revision number – this ends up with “xxx.3” or “xxx.4” – as below, I wonder if this is a different OEM factories designation, but it seems to me that it is the “xxx.4” that has one type of problem (low “Full Charge Capacity” of under 1,000 mAh).
    The “Settings”/”Systems”/”battery saver” screen – what is relevant for us is under the “battery information” – you must unplug the phone from charger to see three lines:
    ·       “Remaining battery life”: supposed to be between 0 and 100% of course (though in this context, calling it “remaining battery life” is misleading, or at least inconsistent with the “remaining charge capacity” of “Battery Status” screen.  Perhaps it would be better to call this “remaining charge”
    ·       “Estimated time remaining” – measured in hours, in my case, it is always under 15 houts.  There is no explanation what it means, I would guess that this is “how many hours will your phone work in stand-by mode”, but then it is way way below what Nokia said – measured in hundreds of hours.
    ·       “Time since last charge – measured in hours.
    So below I summarise my findings, but first, my unit parameters:
    Color: Cyan (does not seem to make any difference to people out there – problems “cross” colours;
    OS: “7.10.7740.16”
    Firmware: 1600.2475.7720.11414
    Hardware: 112.1402.2.3
    So, in MY case:
    1.     “Battery Status” screen:
    ·       “Charged” – seems to ALWAYS display the figure “65535%”, like all others on the forums.  This must be some kind of mistake because it does not change or update and makes no sense, now that we are in this so deep, I hope that Nokia explains what the hell this means, if at all;
    ·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts.  When the battery is low, the voltage seems also to fall below 4.0;
    ·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA.  When the battery “plays nice”, i.e., there is no “problem”, this figure is under 150 ma, usually going seesaw between 140 and 155.  When 3G is on, it is above 250 towards 270 mA
    ·       “Full Charge Capacity” – showing for me usually above 1,500, constantly changes, though less frequently then other figures in this screen.  Strangely I noticed that when it is cold (I was jogging and it was in an external pocket with about 7C outside), this number went lower, under 1,500.  Perhaps the battery when colder can hold less charge?  Nokia should explain.  I think that in case of Hadware versions that end in “x.4” the maximum in this parameter is reported under 1,000.
    ·       “Remaining Charge Capacity” – in my unit this never reaches the “Full Charge Capacity” (which is usually slightly above 1,500 mAh), it stops below 1,350 mAh.     
    2.     “Battery Saver Screen” and the battery icon on the main screen:
    In my case, because the “Remaining” charge never reaches close to the “Full Charge”, when I disconnect the phone from charger, I get straight that “Remaining Battery Life” is “94%” (1350/1500 or so) – and the icon is never 100% “full”, rather “almost” full.  “Estimated time remaining” never really above 15 hrs.
    So, there seem to be (at least) two major issues/problems in relation to battery/working-time:
    1.     Firmware revision (probably) “x.4” may have a faulty battery that would not charge above 1,000 mAh (950 mAh is mentioned by many, or about 1/3rd less than intended by Nokia (unless it is a software bug, which will be huge relief for all, especially for nokia);
    2.     Firmware revision “x.3” may have escaped the “crippled” battery of revision “x.4” guys, but from time to time it can lose battery charge at least 2 times faster than otherwise, most likely due to some background processes that can be felt as the device becomes warm even when not switched on (i.e., in stand-by mode).  This seems to be intermittent or random and can be stopped by powering-down the phone and then powering-up again.
    3.     In all cases, the claim that the phone can be several days in sand-by mode, must be wrong and Nokia must address and explain this.
    So in summary, at least in respect of battery, there is a mess.  Will be interesting if some people with other WP7 devices can chip-in and say whether it is similar in their cases, but Nokia should be open and explain and even admit mistakes, I hope that this can be rectified by software, or at least it is not a “terminal” complication for Lumia 800, which is a beautiful device.

    I would like to thank all the people here who have taken the time to put all this info together for us all and hope it is of help to the folks who are having trouble with battery life. I'm not doing to bad on battery life myself as it always last me though the working part of the day when I don’t have access to a charger and I will soon be updating my car cradle to take the Lumia so will have access to a charger though the day to. Personally I have come from the N900 and that phone also had some battery issues when it first came out which where pretty much sorted over time, as for manufactures claims on battery life, I always read these figures the same way I would read expected miles per gallon that car manufactures put out, meaning that there would only be a very select few that would ever get what the manufactures say you can get the rest of us will all get a very wide variation on these figures. I know that Nokia have acknowledged that there is an issue with battery life and not all of us have this issue, at this moment in time I'm not to unhappy with the battery life, but if it improves then I will be pleased. From all the posts I have read on this site it does seem that some people do read manufactures specifications as if there are set in stone, I'm not criticizing anyone here would just like to say that they are trying to sell you something so have a good look at the figures and maybe check them with other independent sources if at all possible. My only disappointment really is that we have to rely on other people and not Nokia themselves to let us know what’s going on, I wish the manufacture would be more open and quicker to let us know what’s going on and what they are doing to sort out problems and some sort of time frame that we could expect something to come out to fix a problem. I know bugs can me very difficult to find and ever more difficult to fix sometimes but if Nokia put out a weekly report about how things where going on bug fixes or forth coming updates it would help everyone in deciding where they are going with their chosen product.
    Again many thanks to all the people helping us all out and wish you all a happy bug free new year.

  • Nokia Drive questions on Lumia 800.

    I bought a Lumia 800 over the weekend as my last phone was about to drive me around the twist. I've been very impressed with the Windows interface and the phone over all.
    One of the reasons I went for the Lumia was the Nokia Drive app. I work in field sales and travel the length a breadth of this country so I need a reliable sat nav. Previously I've used CoPilot live on an Android which worked well for me.
    This morning I did my first trip with the Nokia Drive app and it worked ok up until a point.
    I received a call, no problems answered fine through bluetooth not an issue. HOWEVER when the call ended the Nokia Drive app did not resume/return to main screen. instead I got the lock screen with a very garbled background image.
    Hoping the Nokia drive app was running in the background I kept driving but after a few turns it was planly clear that the app had closed. I therefore had to pull over to restart the app. Once I unlocked the screen the app did resume. I was just glad I was making a trip I was familiar with and testing the app functionality.
    I take/make a lot of calls while travelling I need a nav app that I do not have to re-setup everytime I hang up a call. Can this be addressed in Nokia drive or can someone suggest an alternative app to use instead?

    There already are same issues reported here

  • Set password for messaging lumia 800

    hi,
    i have a nokia lumia 800 with windows phone 7.8.
    there is a way or application that can set password for messaging, when I or another person want to acces "messaging" it must to insert password, a pin with 4 digits for example.
    thank you!
    Solved!
    Go to Solution.

    Nah, buddy. It's not possible on the phone.
    Most of the applications I found in the Marketplace allow sending of encrypted messages in which recipient needs to decrypt, but you can check the Marketplace yourself. I may miss one that suits what you need: http://www.windowsphone.com/en-us/store/search?q=message+password
    However, you can create a password on the phone by going to Settings and then Lock+Wallpaper. This locks the phone and you need to input the password before you can access your phone.
    Cheers.

  • Lumia 800 in India

    So i have purchased my Lumia 800 from Carphone warehouse in uk.. They said it is unbranded and unlocked
    it shows carrier as CV GB SW ID222 V08
    i guess it is indeed unbranded and unlocked.
    But when i installed Airtel/Vodafone SIM in India, it is not working AND asking for unlock code?
    where will i get unlock code? can nokia care in india help me?

    Did you put a PIN code on the SIM?
    Did you buy the phone new or used?
    Sounds like someone put a general country variant on a locked phone. That would not unlock the phone. Nokia Care should be able to verify whether it's unlocked or not. Contact them and provide the phone IMEI to them
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 800 Bricked - Please Help!

    My Lumia 800 has bricked itself this morning. Like most of you I've been having the well-documented battery and wi-fi issues. I got the "stuck wi-fi" issue again this morning and in the past had powered off the phone to resolve it. Well - my Lumia won't power back on again.
    Have tried charging, connecting to Zune and pressing and holding the power key for 10 seconds. Been in this state now for about 3 hours to no avail. I've e-mailled Nokia, but am off on holiday on Tuesday for 3 weeks, so I think I'm basically phoneless until the new year.
    Does anyone have any ideas, or know of any other secret key combinations to jump the thing into life?
    Thanks in advance.
    Mark

    i have a pretty brick too. nothing seems to be able to revive it.
    i know this is digging up an old thread, but i was trying to re-purpose my old Lumia800 as a spare phone on a sim only deal from a different carrier, given that my current (vodafone) carrier is useless.
    so. story time.
    plugged in the 800 after being in a box for the past year or so. gave the battery empty symbol so left on charge. came back a couple of hours later, and nothing on screen. can't get the phone to boot or anything. however, holding down the power button and then releasing generates a vibrate, then a few seconds later, and shorter vibrate.
    same for power+volume down buttons. so it kinda seems alive. left it overnight on charge.
    this morning it was sat on the lock screen, and unlocked it. the homescreen buttons work, as in they show being pressed on the screen, but don't do anything. 
    got to work, downloaded the Lumia Software Recovery Tool. at this point i don't care if i wipe the phone. the software updates itself to version 5.0.5, and downloads the software for the 800. its about 415meg? version 1750.0805.8773.12220
    the recovery then seemed to be working and doing something on the phone, and it looked like it needed to reboot the handset to do the next bit.
    only the phone has not come back on. the powerbutton/cam button, and volume down buttons hold down and release trick seems to not do anything anymore, and my PC is unable to detect the handset as being connected to the usb ports? have tried multiple ports.
    the software "wating for connection" advises hold down power and volume down buttons untill vibrate. no vibrate. 
    looks like it really has died this time.
    any advice gratefully recieved.

  • Lumia 800 not switching on. Dead?

    I have had my Lumia 800 for a little less than a year and 6 months without any major problems besides the typical battery issues. Few days ago, I restarted my mobile (long pressing the hold/lock button till the goodbye message appears) only to never switch on again. I tried every possible key combinations, tried charging through the power outlet & the PC yet the phone wouldn't switch on. Please help.

    Was the battery  fairly when you rebooted it? Is it possible that the battery is dead? If so you could try charging with a high output charger, such as one for a tablet. 
    Other than that, have you tried rebooting the phone again by pressing and holding the power button for at least 10 seconds or so?

  • Lumia 800 & Error code 80180048

    Having waited patiently for EE/Orange in the UK to come up with the 7.8 update for my Lumia 800, there was great rejoicing when Zune finaly showed it as available - then gloom as the update only gets so far before throwing up an 80180048 Error Code.  I've tried a hard reset but still the same problem, and also tried it on a different PC (both Windows 7). Any suggestions please?

    Hi odseybod,
    Thank you for posting and welcome to the forum.  
    Provided the error code, you can try these troubleshooting steps for us to resolve the issue. Before we begin, please see IMPORTANT NOTES.
    • DO NOT use the Windows Phone Support Tool if your phone's operating system (OS) version is 7.0.7390.0 or higher.
    Note: To find out which version of the operating system your phone has: On Start, flick left to the App list, tap Settings > About > More info. Look for the number next to "OS version".
    • Zune software version 4.8 or later versions are required for the latest version of the Windows Phone Support Tool.
    To determine which version you have, open the Zune software on your computer and then click: Settings (top of screen) > Software (upper-left corner) > General (left column) > About Zune. Look for the number next to "Version".
    The following steps show how to download the Windows Support Tool and use it to resolve your installation issues.
    1. Begin by reinstalling the Zune software. To automatically remove and replace your Zune software, a Fix It tool is available:
    You may be able to resolve this problem automatically. Click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.
    Fix this problem
    Microsoft Fix it 50577
    Notes:
    • This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
    • If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.
    2. You may have to update your computer:
                  a. Visit the following Microsoft website: http://update.microsoft.com/microsoftupdate
                  b. If you have not previously done this, click to "opt in" for Microsoft Updates.
                  c. Click Check for updates.
    3. Unplug the USB cable from the phone.
    4. Download the Windows Phone Support Tool from the Microsoft Download Center:
               • If you have a 32-bit system, download the WPSupportToolv2-x86.msi package.
               • If you have a 64-bit system, download the WPSupportToolv2-amd64.msi package.
    Note:  If you're not sure whether you have a 32-bit or 64-bit system, read the following Microsoft Knowledge Base article:
    827218 How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
    5. Complete the online steps to install the Windows Phone Support Tool.
    6. When you're finished, click Start, point to All Programs, and then from the list of programs, click Windows Phone Support Tool.
    7. Restart your phone: Press and hold the Power button until you see Slide down to power off, then flick down. After it’s off, press the Power button again to turn on your phone again.
    8. As soon as the phone turns on, press and hold the Camera button until the connect-to-PC screen appears (shown at the end of this step). It may take a few moments for this to appear. As soon as the screen appears, release the Camera button .
    9. Reconnect your phone by using the USB cable that was included with your phone. Your phone will be detected by your computer and the Zune software may automatically start. This process frequently takes several minutes.
    Important: If the Zune software DOES start, close the program.
    10. In the Windows Phone Support Tool, click the Recover button.
    11. The Windows Phone Support Tool will install an update that fixes the problem and restarts your phone. If your phone is locked, enter your password when you are prompted.
    Note: If you receive an error after you click the Recover button, repeat steps 1-4 to make sure that you have the most recent versions of the Windows Phone Support Tool and the Zune software before trying again.
    12. When you see "The device has been updated" text, located at the bottom of the screen, close the Windows Phone Support Tool and disconnect your phone.
    13.Reconnect your phone to the computer by using the USB cable included with your phone and install the latest Windows Phone update. To do this, click Settings, Phone, and then Update.
    If the steps in this article did not resolve the issue, see the following Microsoft Knowledge Base article for more troubleshooting information:
    2484484 Installing and troubleshooting problems during the software update for Windows Phone
    Hope these information help. 
    Regards,
    periwinkle28

  • Lumia 800 firmware update in Philippines

    Hi guys, is there anyone of you who has Lumia 800 phone that is locked into Globe telecom? Been waiting for so long for al firmware update 12070 to come to my phone and up until now there's no update...
    Nokia support always points me to Globe and Globe doesn't know how to update Lumia Phone... Too painful...

    Finally, after waiting for about two weeks, I got to update my L800 to the latest firmware. There was a notice on my phone that there is an update and when I plugged it to my laptop, it update twice, and the second one had internet sharing on it as part of the option.
    At first, I could not use the internet sharing, my mistake was, I personalized the user name and password for the wifi setting, which I thought shouldn't matter since you should be able to change it to whatever you like. I realized the mistake after about a week so I decided to do a phone reset, this time, keeping whatever settings I have for internet sharing and voila!
    Now I'm able to connect my Wii and play Modern Warfare with others. Wohoo!
    Globe telecoms, on the other hand, is the problematic one now. I'm from Mandaluyong, and I've been bugging their tech support about the very slow mobile internet connection I have in my area. I'm also experiencing the same problem in Makati and Batangas. Anyway, that issue has yet to be resolved.
    I'm just glad I got the tethering to work.
    Seven

  • Lumia 800 forgot password

    Hi all,
    Recently upgraded to lumia 800.  Problem is i've set a password up and now forgot what it is.  Is there any way of ressetting it without my password.  I,ve had several goes and i'm now locked out for 64 minutes.
    Any help would be appreciated.
    Thanks Phil

    @cheeseoatcake
    Unfortunately looks like visit to Nokia Care Point is looming:http://www.nokia.com/gb-en/support/product/lumia800/userguide/?action=onlineuserguidepagechange&pFil...
    Happy to have helped forum with a Support Ratio = 42.5

Maybe you are looking for