Lumia 800 not accepting a charge

Well the really bad experience I've been having with the phone's WP7 os has been joined with the phone developing quite a large problem. If I plug the phone in to charge it I get the symbol to say that it is charging (the heart on the battery) but it puts no charge into the battery. As the phone auto turns on when the charger is connected it emptied the battery by trying to recharge it. (still don't understand why you can't turn the phone off to charge it quicker like you can with pretty much every other phone). When I'd let the battery drain totally before, then put it on to charge you get a big picture of a battery with a red line at the bottom, but once there is no power left it won't even do that.
My issue really is that if I plug the phone into the laptop, the laptop recognises that the phone is there and try's to install it as a disc drive but it still won't accept a charge. Is this a common problem with the phone, it is just over 1 month old and I wouldn't expect it to have this kind of problem yet? It's just that if this is a known problem then I don't want to have the same phone again and will push the retailer for a different one.

When plugging your L800 to you PC, you need to install the program Zune. There's no PC recognition for this phone every thing is synced w/ the Zune program. I suggest you update your phone firmware using Zune, to fix all the bugs on your phone. Charge your phone on a wall charger for a few hours. Another thing to do is install the diagnostic tool, to do this on your dial keypad press ##632# and the tool will be added to your app list. You can check your battery status along w/ other tests on this app.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

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