Lumia 800 not connecting properly to ZUNE

I'm getting a message on my phone that an update is available. So when I connect my phone it recognises it and launches Zune, but I am unable to do anything with the content that is on it or load the update.
On the "Summary" page of ZUNE it says "(phone name) is using your device. To see sync, close that program."
What does this mean? What program do I need to close in order to run the update and delete music from my phone?

I have exactly the same problem.
I already tried reinstalling Zune & rebooting pc / phone.
How can I solve this? It's urgent, I can't upload anything...
Thanks! In attachment: u see the error.
Attachments:
sync.docx ‏153 KB

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