Lumia 800 smartglass issue

Hello everyone hope you guys are ok.
Basically every time I use SmartGlass on my Lumia 800 I keep getting this error "We're sorry the device is missing a certain feature".
Is there anyway to resolve this issue?
Thank you guys

Probably get more response on the MS Phone forum.
http://answers.microsoft.com/en-us/winphone/forum/wp8

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My Lumia 800 Experience - Issues/Questions/Suggest...

Ok.
Firstly, hi all. A few of you helped me when i had an X6, hope i get the same response now.
I have just gone from a Nokia N900 to a Lumia 800. It's a sleek, stylish phone, comfortable to use but the difference in touch sensitivity between the N900 and L800 is massive. I'll get used to it.
Firstly, a problem. It took me 3 and a half hours to get the contacts off my N900 and onto the L800. Why? The bluetooh transfer app would not work with either my N900 or the bluetooth on my Win7 laptop. Would pair, wouldn't transfer. I didn't have a LiveID so had to create one, then try to sync to Outlook, export contacts to Live via CSV file, then i could see the contacts on my phone. Wow. fuss and a half.
So. Data Transfer. Why when i have a Win7 PC and a Win7.5 phone, can i not simply drag and drop files to the L800, viewing it in Win7 Explorer as storage? Come on, that's basic. the older N900 can, why not this?
I believe my L800 is more of a MediaPhone/FriendPhone that a SmartPhone - but on that note, i cannot set an MP3 file as a ringtone or alert, unless it's under 1mb in size....really? On the same subject, i have downloaded 4 text alerts from the Free Ringtones app by Ashterisk to replace the text alerts and email alerts. They can only be found in the Ringtones setting as Custom tones....they can't be found under the New Text/IM or New Email settings....and annoyingly, a ringtone i downloaded from the same app cannot be found at all, although will play in the media player...have i done something wrong?
Themes...can they be auto-installed so you don't have to create your own tiles and then replace the standard ones on the homescreen?
Internet Explorer. I save cookies because i would like to log in to a site automatically if i have a site opened from a tile, however, if i open up IE from the standard tile, it goes to the last visited webpage, and it doesn't seem like you can set a homepage or about:blank in there. am i missing something?
the phone seems excellent, and very well put together with some neat touches, but it doesn't feel as fluid, as user-friendly as the N900....considering the N900 was a "computer" and a true SmartPhone opposed to the L800 being a MediaPhone/FriendPhone, the L800 feels like it's missing a few tricks, and it's harder to customise, both with sounds and images, and commonly used webpages etc than the N900 which seems silly seeing as i think it's aimed at a younger user than the N900.
Am i just complaining for the sake of it because it's a new phone i don't quite understand yet, or are these things that other users are thinking, like "ahhh why the heck can't i just do *that*?!"
any and all feedback appreciated,latest software in use, forum browsed through for info, although i've not spotted these issues anywhere else, i'm only human and may well have missed them.

Fuly understand what you're saying, but to me, some of the stuff mentioned should have been there from the start, basic things like the mass storage connectivity would have made things so much easier, plus using full mp3 files as ringtones - phones have been doing this for years.
Another problem i forgot about is the ability close an application. unless i'm mistaken, if i've used IE and visited several pages, i have to press the back arrow repeatedly until the app exits....there's no "close" function.
Found an issue with downloaded music being played at max volume with the volume set at 1/30, i'll have a search for the solution to that.

Lumia 800: Screen Issues

Hello,
I seem to have a faulty device, and wish to confirm it. Two times now, I have noticed an artifact, where part of the screen on the left gets chipped off and appears on the right instead. This happens only for a moment or so, but obviously points to a hardware or software issue. I wonder if anybody else has this issue, and whether I should invoke my warranty in this case.
Thanks

The same for me and my friend, both with nokia Lumia 800.
The part of image appear at the right side.... and later come back to normal.

Lumia 800, performance issue when listening to mus...

I am using Spotify on Lumia 800. If I use any network using apps (IE, FB, Twitter) the music will pause playing (actually the play stutters) while it's getting data from internet. It happens even if I am using WLAN and I am listening to offline playlist, so it's definitely not a bandwith issue rather than phone performance issue. Any steps I could try to work around this?
Solved!
Go to Solution.

It's an issue with the spotify app, it's in need of a major update to correct issues like this. It behaves like this on non-nokia windows phones too.
The workaround I use is to make tracks available for offline listening.

LUMIA 800 update issue

My Lumia800 was bought from vodafone au. On the updates availble map sites said, my phone should already receive the update, but currently when I connected to Zune on my PC, it was still cannot receive the update, my phone is now still 1600.2483.8107.11501. What is the problem?
Solved!
Go to Solution.

Hi Siweia,
Welcome to the Nokia discussion boards!
Although the update is showing available and has been pushed out to the devices, it needs the oeprator's approval and in your case, it's Vodafone AU. It may be worthwhile to contact Vodafone and ask if they could provide you more information to this update.
Let us know how you get on with this and we hope you get your update soon!
Regards,
haZey
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

I'm having issues with my Lumia 800. Please help.

I recently bought a lumia 800 and the issues i am having includes-the bluetooth,it refuses to obey my commands at times e.g i cannot make another call immediately when i am through with a call .some times it will hang for about 2-3 minutes some one told me it can be the problem of the processor.
Moderator's Note: We have moved your post and changed the title into a subject-related title. This is to keep the forum organized and let other forum users easily see and respond to this post.

Can you post OS version, Firmware and Hardware revision information from settings > about > more information please..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

LUMIA 800 Epic cosmetic issues

I've came across an issue with my polycarbonate LUMIA 800. As I've removed the original casing that comes with the LUMIA 800, I realised the layer of "DIRT" on the phone. I've attempted to clean it off with soap and water but it cant be removed.
The LUMIA 800 comes with a silicone casing and I'm suspecting it is ruined by the given silicone casing that was bundled with the phone. The purpose of putting the silicone casing is to protect, not ruin the beautiful cosmetic matt black surface.
You guys had this issue? Those who had the used the bundled silicone casing can probably take it out and take a look!
I've already surfaced the problem since 2 weeks ago and am still waiting for NOKIA Singapore's reply.

I would advicw you not to worry about it so much. I've been using the case for almost 5 months now, since launch.
Agreed, when you take out the case, the body looks really bad n the stains dont go even after a lot of cleaning. However, leave it without the cover for a day or two and it regains its original clean texture. I'm guessing it gets polished while moving around in your pockets or something.

Combination of Lumia 800 issues - rather annoying

Hi all, I know there are many different topics linked to various aspects of the issues we are all having right now, but I seem to be having a combination of issues with my model and it is driving me insane. I quit using the iPhone as that was driving me nuts and came to Win7.5 as I loved the OS, I am considering going back to the iPhone and scrapping the Nokia if I cant get this fixed.
Firstly:
Battery life, I am barely using my phone and charging it 3 times each day.
(and I thought my iPhone was bad)
Secondly:
The phone, when UNUSED (and unplugged from power source), gets very hot for no reason at all.
Thirdly:
OS issue (possibly), Elements of the phone become unresponsive, this includes the wifi not operating, then when you try to turn it back on most of the buttons within the settings menu are unresponsive, they 'bounce' but do nothing. I then turn the phone off and back on, but it wont turn back on. It takes several attempts to turn it back on.
I have already performed a wipe of the phone and started from scratch with no difference made, I am currently unable to upgrade to 7740 as it is not currently available for my phone apparently.
Any ideas or suggestions?
Please don't suggest Nokia's statement on the main issues, that would basically turn my smart phone into just a phone. Sorry if I am sounding a little bitter at all, it is just driving me insane.
Solved!
Go to Solution.

I also got my nokia lumia 800... I thought it was going to be one heck of a phone and couldn't wait to get it but now i am thinking of swapping it back...... This lumia is very bad. It has no secondary camera, it can use Bluetooth with other phones except for the same model as it self, the OS interface is horrible, the speaker volume is very low (even on the highest volume), there is no slot for memory card.
To be honest I think I should go back to symbian ANNA, I had a nokia c7 before getting the lumia and the C7 was miles better. It had everything that the lumia didn't.
Nokia left symbian to compete with Apple and Android. I think they have just did a mistake.. They should have never left SYMBIAN, instead they should have made it better... I think I will stick to my C7 because symbian Anna is awesome.... It is a shame about the new lumia (800 and 710).... I know Nokia is going to loose alot of customers....

Freezing issue with Lumia 800

Hi,
I bought a new Lumia at the Ambience Mall in Gurgoan 2 days ago and since the time I began using it, it suddenly and randomly freezes with no display and totally unresponsive. There seems to be tactile vibration on pressing the Windows or search buttons, but the phone is also unreachable. The only option is to reboot the phone and this is really irritating as I dont know when it freezes up. I have to keep switching on and checking.
I am told there is a replacement for these phones if any issues happen, even the Nokia care repair shop was unable to help. Now since I am located in Bangalore, is there any other retailer I can have this phone exchanged?

I had the same issue with the screen freezing. I've been reading other threads on this and some say it could be cold weather. I remember I had a Nokia 5800 and the screen would scramble when it was cold out. The only way to fix the screen to use a magnet on a certain part of the screen or heat the phone up with a blow dryer and use the unlock switch. I don't know if it's the same deal with the lumia 800. I remember rubbing the screen with my thumbs on the screen in opposite directions and pressing the unlock button to try to unlock the screen. That worked a few times.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Lumia 800 and 23.976 FPS MP4 - Playback Issue

Quite lately, I have been wondering, if I should bring up this issue or not. Thought, what the hell - lets pen it down anyway.
So here's the deal, I have a lot of 720P DTS/DD HD movies which I generally re-encode to H.264 lower bit rates (1500 to 2000 kbps) and Audio to AAC and finally MUX them in MP4 (sounds terrible right !). The resultant file plays fine on VLC, HOWEVER, its terribly laggy/jerky on Lumia 800.
After a lot of hit and trial, I found a workaround though : Mux the H.264 Video stream @ 25 fps and Speed up the Audio from 23.976 to 25. Now the movie playback on Lumia is tolerable but not that smooth.
My N8 can play 23.976 Movies just fine. Now the Question - Why is Lumia 800 not able to playback the most widely used 23.976 framerate encoded movies and why I have to increase the FPS (to 25) in order to achive a decent playback.
PS: Movies which are @ 30 fps has absolutely brilliant playback on Lumia, though. But unfortunately, we cannot speedup 23.976 to 30, coz speeding up the Audio to 30 framerate makes the audio sound terrible and cartoonish.
EDIT : Let's make it more clear. The culprit is not 720p. I even tried resizing the video to 800x450 (Progressive) and keeping the original framerate to 23.976.The playback is still noticeably jerky. So the culprit is definitely the framerate.
Cheers !!

@ noenid : Hey buddy... Still stuck with the playback issue.. I realized that long back and am glad that I finally gave up on Nokia. Few weeks back I just bought Sony Xperia Z. Now that's what a "smartphone" should be... Its almost impossible to find something that the "Z DOESN'T DO"...
Maybe Nokia can convince Microsoft to re-design the Windows Phone OS and bring it at part with other OS. I really don't know why Microsoft chose to go the "Apple Way"... They may say "Security" >> to which I say "**bleep**"....
And why do I say **bleep** ?? Depite all the security and locked OS API's, I still don't see any substantial acceptance of Windows Phone OS in Business community... Android on the other hand, was highly criticized for being "vulnerable" >> But look around man... Almost every banking / IT / Financial Sector have their apps on it.. I really don't want Windows Phone OS to roll-over and die...
As they say: You can fool me once, but not twice...

Issues on the Lumia 800 with "WIFI" and "Mobile ne...

I keep my Lumia 800 on 2G/E at all times usually to conserve battery life, and because i'm at work with a wifi connection all day..occasionally when i go out i like to turn on the 3G and use the map functions etc.
The problem occurs after a while that i notice the 3G draining my battery quite quickly, so i decide i want to turn off the 3G, i go to the "Mobile network" entry under "settings" and when i tap it, nothing happens at all, i also notice my WIFI is turned off, so i tap the "WIFI" entry, and again nothing happens!
So, to solve this problem i have to turn the phone off...but then it takes maybe 10 mins or so till i can turn it back on, it will not turn on straight away!! I have to either wait ten mins or keep pressing the power button and holding it down untilt he phone eventually vibrates to tell me its turning on..whats going on??
If anyone can shed some light on this matter i'd be very grateful!

This is still happening, can anyone shed some light on this?

Issue with software update on Lumia 800

I recieved a notification of a Software update for my Lumia 800 yesterday morning and connected to Zune to upgrade from 7.5 to 7.8.
The first time I tried, it sync'd the phone then didn't go any further. I cancelled it and started again, this time it gave me a progress bar - step *of 10 and percentage done. Everything was ok until it got to step 9 where it turns the phone off then back on again - the phone came up saying new update installed but Zune hung for hours and didn't get to step 10.
My phone still says Windows 7.5 but no update available. I've tried a number of times to roll back to the old version but always hangs at step three - shows a picture of a computer with the phone but the cable not connected with a white arrow pointing as if to say you have to connect the phone but it's already connected.
24hrs later and still no joy.
Info on phone says -
OS Version 7.10.8773.98
Firmware Revision number - 1750.0823.8852.12430
Harware revision number - 112.1402.2.4
Yet no changes to my phone as per the blurb about the new improvements
scottie3ato
Attachments:
2013-03-17_10-40-46_424.jpg ‏1580 KB

My advice for you is to NOT update to 10.7.3, especially since you have a Macbook Pro. This computer is having lots of problems with this update, and since you don't have a backup organised, don't take the risk.
My computer was stuck on the update for 25 hours, and I had to hold the power button down and eventually restore from backup. If I didn't have a backup, I would have lost everything!!
If you really want this update and can't wait anymore, download the combo from the apple website (google it to be sure).
By the way, I just googled and it appears apple has withdrawn the update? See
www.theinquirer.net/inquirer/news/2144300/apple-pulls-mac-lion-snow-leopard-upda tes

Lumia 800 and zune music syncing issues?

why is it that in the zune software the music artists does not match the lists from my collection (pc) to the contents in the phone, this is getting frustrating.
in my computer there are a total of 264 artist and over 400+ songs. but checking the phone 52 artists only appear, though the songs are there but all the others excluded from the 52 artists are classified as unknown.
i have manually edited it from my computer and from zune as well. so its impossible to have missed labeling the artist etc etc. any help here?

Check whether you may have use your Lumia 800 on another PC initially so it has it's primary sync relationship with that PC.
When you connect your Lumia with your PC and Zune starts select 'phone' and verify the sync relationship which is shown below the phone image. If this says 'guest' you will have to click 'Change Sync Relationship' to move it to the PC you are using.
On any other PC you can remove the phone from the list of know devices through Settings>phone>sync options and click 'forget this phone for each phone you wish to remove. If multiple phone are known to this install of Zune you will see left and right arrows besides the phone image with which you can select the phone to change settings for.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Lumia 900 Various Issues

I recently purchased a white Lumia 900 this past weekend, and just wanted to go over some concerns/issues I've had with it thus far. I was thinking about doing a return/replace with At&t, but it seems that the issues may vary. I'm hoping many of these can be resolved with a software update. Just FYI, I already ran the update that was released on 4/16 and have also reset the phone a few times since then.
Display:
1. The display has a purple hue (most noticeable on gray backgrounds) when set to low brightness. This is mostly an annoynace since my wife has the same phone and hers does not exhibit this behavior. I'm hoping this is not a hardware issue as it displays fine above the low brightness setting. Below is at least one thread of people having the same issue.
http://forum.xda-developers.com/showthread.php?t=1599308
2. Screen response is slow. It seems that that there is a delay between where my finger is and how the screen tracks my movements. I'm hoping that can be adjusted to be similar to how the Lumia 800 responds as per this video. The tracking starts at 3:45.
http://www.youtube.com/watch?v=_KBDZrqVW-8
3. Home screen scrolling is slower than other Windows Phones. On my previous Dell Venue Pro, I could scroll through the home screen much faster. From reading about the web, it seems that the Lumia 900 is set at a much slower pace, or that the inertia scrolling just isn't set. I'm hoping that can either be changed or allow us to change the scroll speed. The combination of the larger screen, the slower screen response, and the slower scrolling just makes the phone feel slower than it should be.
http://forums.wpcentral.com/lumia-900-ace/190309.htm
Sound/Notifications:
1. There is a large volume discrepancy between the speaker and the headphone jack. I try to keep the volume at one setting (around 18) because that is most comfortable for me when listening with headphones, but switching back to the speaker, and it is just clearly too loud at that setting. I'm hoping this can be changed with an update.
http://forum.xda-developers.com/showthread.php?t=1615986
2. Changing the volume while the screen is off is very inconsistent. I have to press the volume rocker buttons several times before it makes the incremental change. It seems others were having issues with the volume rocker not working at all prior to the 4/16 update, so I'm hoping this can be fixed further.
http://forum.xda-developers.com/showthread.php?t=1607937
3. Vibrate function seems to be making a rattling noise. This one definitely seems to be a hardware issue, though what I have seems to be 'normal' for a Lumia 900. It's not as bad as others I've seen on the web, where it would be extremely loud, but it is annoying nonetheless. I'm just hoping a hardware fix can be put in place for the future. It sounds similar to that of the Lumia 900 at the end of this video.
http://www.youtube.com/watch?v=_KBDZrqVW-8
Camera:
1. The camera has issues with white balance and focus. This is definitely a software issue, since 3rd party camera software are able to take great pictures just fine, such as SophieCam. I'm hoping this can be addressed soon.
http://forum.xda-developers.com/showthread.php?t=1605444
Despite these issues, I really do like the phone. I hope many of these issues can be addressed soon via software updates. We broke contract with our previous carrier to obtain these phones, and would really like to keep them, but not at their current state with these various issues. I'm hoping Nokia will see these issues and provide quick and helpful support for them.

OK, so I've calmed down a bit and now realize some detailed explanation of the issue could help to identify it more than ranting. So, here are the usage conditions and symptoms I noticed when I got into this battry drain, laggy, warm phone situation.
1st time:
Where: At work which is outside of Phoenix in a spotty reception area. I had maybe 1-2bars of 4G showing
What: Drove to work using bluetooth audio all the way. When I got to work I was trying to download an App, but the download failed. I tried again, and the download started, then just froze at 15%. I cancelled the download and tried again. It started to download and froze again at 15%. I attributed this to the weak coverage (but since then I've been able to complete a download from the same location with the same service)
Then the battery seemed to drain as fast as I could charge it...literally. I had the phone plugged into a USB charger and the state of charge barely changed after hours of charging. I never thought to re-start. I got home and my battery was basically dead after bluetooth audio all the way home (almost 1 hr). I finally restarted and had no more issues. Didn't really think anything of it...just thought my new phone had a **bleep** battery life
2nd time (following day):
Where: At home with strong LTE coverage in Tempe
What: Woke up, paired up with my portable bluetooth stereo at home. Let the music play while I hung out in the pool for a few hours. I was simultaneously taking pictures throughout the afternoon. Battery charge quickly fell to about 25%. I started to notice that when I would zoom into the pictures I had just taken, it would take about 15sec for the resolution to re-sharpen after zooming in. About 20min later my battery critically low warning came on. So, I plugged into my wall charger. Can't remember at what point I re-started.
That was Saturday. I had no issues and great battery life on Sunday. No bluetooth audio usage. Used Nokia Drive, the phone, internet, and various apps, but no BTA.
3rd time:
Where: Driving from Tempe to work, passing in and out of coverage along the way
What: Streamed Bluetooth audio the entire drive with a few phone calls mixed in. Got to work and the phone was warm, but I assumed this was normal after an hour of usage. Got into work and noticed it being laggy in general. Turned off data and BT Gave it a few minutes to recover and for the phone to cool off with no usage. Phone didn't cool off and remained laggy, so I figured something was up. I re-started, all issues disappeared, and phone cooled off. It has been fine since.

Nokia Lumia 800 won't update!!!!!!!!!!!!!!!!!!!!!!...

Yes, I know there are already several topics on this but I'm pretty desperate now.
I receive a Nokia Lumia 800 in December for christmas (I know it's not the latest but my family doens't have all that much money). Since christmas day I have been trying to obtain the update for the Lumia. The one that fixes battery and stuff. I've tried search for updates and I've tried searching using Zune. I've had NO success at all. I've tolerated the many flaws in my Lumia such as the lack of a screenshot ability and the bluetooth issue. Those are but two of many. I really want to like this phone and so far, I've only managed to become annoyed by it. I refuse to switch to iOS and I don't have the money for a decent android so I ask, does anyone know of any way I can get updates for my Lumia 800?

Pretty sure it's running the latest updates.
A lumia 720 would probably have been (much) cheaper, is faster overall, runs the latest Windows Phone OS (WP8.0 GDR3 with Nokia Black FW) and will be receiving at least the next major OS update.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 800 smartglass issue

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