Lumia 800 stalled

my lumia 800 was working fine and then went low on battery and will not now start. it sticks with the nokia screen or low battery picture. i have taken the battery out and reassembled and it remains the same. i have plugged into my imac and also to chargers...any ideas?

Hi,
Welcome to the forum!
Have you tried charging your phone in an hour or until your phone turns on? Note that if the battery is completely empty, it may take several minutes before the charging indicator is shown or before you can use your phone.
Note that only Nokia Care Points are authorised to disassemble a Nokia devices. Doing it by an unauthorised person may have unforeseen damaging side-effects. This will also invalidate the warranty of your phone. So, we do not allow it to be discussed on an official Nokia forum.

Similar Messages

Multiple email accounts on Lumia 800

Dear All
I have a question about email accounts on the Lumia 800.
I have two email accounts, one linked to our website (pop 3) and also my personal Live account. The account linked to the website can only receive (it costs more and thus was deemed unnecessary). This system has worked well in the past, just reply or forward using my Live account. This has worked on my pc, laptop, Iphone etc.
Now the question, how do I choose which account sends on the Lumia? As I can’t seem to select between the two, I currently have no means of replying to or forwarding mail received in the ‘website’ account. I have tried messing around with settings in both accounts, but to no avail.
Apologies in advance if I’m just being an idiot but any help would be appreciated.
Clockit.
Solved!
Go to Solution.

Personally I have three email acounts on my Lumia, just pin them to the homescreen and send from the one that recieves the mail, if Iwant to share a picture for example I get a list of all my social media sites and all my email accounts to send it with ?
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Nokia Lumia 800, Depleted battery Won't start up.

Hi, After being away for home for 5 days with no charger for my Nokia lumia 800, I foolishly allowed it to run out of battery, Unaware of the problems this can cause due faulty hardware, thanks to Nokia I returned home and plugged the phone into charge. I have allowed my Phone to run out of battery many times before in the past as you wouldn't expect any problem to come of it. After many hours of the phone being on charge I went to turn it on, it vibrated and came up with the phone providers image then no further, it stayed on this image for hours until I held down the power button and it would turn itself off. Not being to worried at this point I went online to the many chatrooms, helpline, youtube videos you name it to source a solution. Having tried absolutely everything, about 10 times nothing has worked to multiple button combinations, heating the phone up, plugging into PC with zune - everything. Now slightly worried as I really do want this phone to work and not have to buy a new one at a great cost. This is not a problem I have cause, it's a problem with Nokia, and the manufacturing of the phone, So if no one on here will be able to aid me in fixing the phone, once I return to the UK I shall take it into a Nokia store to get it looked at, which i won't be happy to do as many of the Nokia outlets are in unconventional locations such as Glasgow.
Thank in advance for any Help which is much appreciated,
Lambtj
Solved!
Go to Solution.

You are posting to a user to user support forum here and not contact ing Nokia Care. If the 800 will not start anymore and you have done all you say you have done it's likely the battery needs to be replaced.
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Nokia Lumia 800 won't update!!!!!!!!!!!!!!!!!!!!!!...

Yes, I know there are already several topics on this but I'm pretty desperate now.
I receive a Nokia Lumia 800 in December for christmas (I know it's not the latest but my family doens't have all that much money). Since christmas day I have been trying to obtain the update for the Lumia. The one that fixes battery and stuff. I've tried search for updates and I've tried searching using Zune. I've had NO success at all. I've tolerated the many flaws in my Lumia such as the lack of a screenshot ability and the bluetooth issue. Those are but two of many. I really want to like this phone and so far, I've only managed to become annoyed by it. I refuse to switch to iOS and I don't have the money for a decent android so I ask, does anyone know of any way I can get updates for my Lumia 800?

Pretty sure it's running the latest updates.
A lumia 720 would probably have been (much) cheaper, is faster overall, runs the latest Windows Phone OS (WP8.0 GDR3 with Nokia Black FW) and will be receiving at least the next major OS update.
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Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Issues on the Lumia 800 with "WIFI" and "Mobile ne...

I keep my Lumia 800 on 2G/E at all times usually to conserve battery life, and because i'm at work with a wifi connection all day..occasionally when i go out i like to turn on the 3G and use the map functions etc.
The problem occurs after a while that i notice the 3G draining my battery quite quickly, so i decide i want to turn off the 3G, i go to the "Mobile network" entry under "settings" and when i tap it, nothing happens at all, i also notice my WIFI is turned off, so i tap the "WIFI" entry, and again nothing happens!
So, to solve this problem i have to turn the phone off...but then it takes maybe 10 mins or so till i can turn it back on, it will not turn on straight away!! I have to either wait ten mins or keep pressing the power button and holding it down untilt he phone eventually vibrates to tell me its turning on..whats going on??
If anyone can shed some light on this matter i'd be very grateful!

This is still happening, can anyone shed some light on this?

Nokia Lumia 800 - Stuck on 'Connect to PC' screen

Connected the Lumia 800 to my macbook air using the proper Windows Phone app on the mac. Phone connected no problem, backed up all my photo's and videos onto my macbook. Noticed there was an update available for the phone so I updated.
Towards the end of the update, the phone reset itself as expected and then failed to reconnect to the macbook. The phone was never physically disconnected at any point throughout this process.
The Windows Phone app asked me to connect my device and my device had the 'Connect to PC' image on the screen. Both were connected to each other. I left it sit for approximately 20 minutes and nothing changed so I restarted my macbook and again, nothing changed.
I disconnected the phone and tried a different USB port and the Windows Phone app appeared to attempt to connect for a split second but then stopped, no errors or anything.
I've tried a hard reset on the phone (wolume down, camera, power button) and again, nothing. I've let the phone battery go completely flat, again, no difference. I try plugging it into a direct power source to charge, guess what, no difference.
Right now the phone is sitting here, 'Connect to PC' image stuck on the screen, not connecting to anything. If I hold the power button for a few seconds, the phone vibrates, the screen goes black and after about 20 seconds the 'Connect to PC' screen reappears.
I have honestly tried every combination possible. At this point I don't care if I lose all my contacts and messages, I just don't want to be left with a brick.
Any help at all would be appreciated.
PS: I don't have access to a PC so I'm afraid that option is out. MacBook Air (less than 6 months old) and an ancient Ubuntu laptop but that's it.
Picture of "Connect to PC" screen attached.
Attachments:
Photo 1 (1).jpg ‏138 KB

You'll need to visit a Nokia Care Point or send the phone in to a Nokia Repair Facility. Use the 'Contact us' link on this page to get more information.
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The most systematic analysis of Lumia 800 battery ...

Hi, don’t mean to be arrogant, but I’ve read many threads, forums, posts etc. There are tons of info, someone tried a table, etc. but no one has attempted to summarise the relevant parameters. So here goes:
1.     I have a Cyan 800, bought locked at “3” UK, then unlocked. It’s beautiful and makes iApple UI look, well, jurassic or geriatric in comparison. The screen is so beautiful that I switched the thing on just to marvel at the ease of reading the glorious white on black (real black, not grey) and I am smitten by the ascetic aesthetics of the UI that put function over form (I simply can't stomach the saccharine animation of Apple, it is an eye candy for a while, then becomes bothersome, at least to me.
2.     Initially, I noticed that the battery life was not great, but it did not seem disastrous, and I read all the gleeful Apple worshipping media trying to fan the battery issue, but I thought that it was a storm in a tea cup and just the usual attempt to put-down any competition to Apple.
3.     Until a couple of days ago I noticed that I have less than ½ charge after only a few hours off the charger without really doing almost anything.
4.     I panicked, read as much I could the forums, etc. (including probably the most technical – XDA-Forums) but got there only one real advice, the “diagnostics” mode (dial ##634# - I also downloaded an App (called Diagnostics) that does bring you straight to the relevant page without the need to “dial” the ##634#).
5.     I then tried to see what was draining the battery, I stopped 3G connection and “presto”, the drainage stopped and I thought that I resolved the problem (at least for me, there were clearly problems with a certain hardware code, see below).
6.     For one day, the battery was very durable. Even though I had some reasonable With-Fi browsing and calls (GSM, not 3G), there was more than a 1/3rd of the battery left after about 20 hours of the last charge.
7.     Then, today, the morning began very well (in terms of the battery), it was losing less than a few percentage points every hour. I used it for light browsing and a bit of Bluetooth listening. Them my 7-yr old played some X-Box games for a bit, but the battery was way above 2/3rds. I then noticed that the phone was warm even though it was not on. Initially, I thought that it was warm because it was on my body, but then I noticed very fast fall in the battery level. Check:
a.      the 3G again, no it is still off
b.     wi-fi and Bluetooth off
c.      I even checked what Apps were in the background (though I know that it is NOT draining)
d.     - nothing helps, the drainage was high, even when the phone was closed (i.e., not used).
8.     There was nothing I could do, until I shut the phone down completely and switched it on again. Then, the drainage returned to the “good” level, i.e., a few percentage points per hour.
9.     So bottom line, I think that there was something going-on “in the background (that is why the device was warm even when closed) – the problem is that this seems to be intermittent/random and very difficult to put the finger on what causes this problem. I hope that Nokia resolves this problem and not only the “low” battery capacity (see below) that Nokia acknowledged.
So after this long intro, what do I see as the “hard-points” here? The most important parameters for the story seem to be in the following screens:
1.     “Diagnostics” (##634#) “Battery Status” screen;
2.     “Settings”/”Systems”/”about” screen, have to press the “more information” button;
3.     “Settings”/”Systems”/”battery saver” screen;
4.     The battery icon and its remaining capacity representation on the main screen.
The “Diagnostics” (##634#) “Battery Status” screen:
It seems to contain the following info:
·       “Charged” – seems to display ALWAYS the figure “65535%”;
·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts
·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA.
·       “Full Charge Capacity” – showing different figures for different people, usually between slightly above 900 mAh (i.e., milli-Amper-hours) and slightly above 1,500 mAh. Although in this should logically be a fixed-for-ever, or at least in the short term level, the figure seems to fluctuate slightly, see below for more detail.
·       “Remaining Charge Capacity” – clearly the most important parameter, showing the remaining mAh in the battery. Although in theory, the level immediately after long charge should be equal or very near the “Full Charge Capacity”, in practice, it almost never is (remember, I take this not only from my case, but also from numerous reports that I got from the various forums), see below for more detail.
The “Settings”/”Systems”/”about” screen, the relevant info items:
·       OS version – it seems that the latest one (as of late dec 2011) should include “7740” in it. apparently, Nokia promised some respite from the battery bugs in this “7740” update, but from what I read in the forums, there was absolutely no difference.
·       Firmware revision number – interestingly, the firmware revision number includes “7720”, though I am not sure what it means.
·       Hardware revision number – this ends up with “xxx.3” or “xxx.4” – as below, I wonder if this is a different OEM factories designation, but it seems to me that it is the “xxx.4” that has one type of problem (low “Full Charge Capacity” of under 1,000 mAh).
The “Settings”/”Systems”/”battery saver” screen – what is relevant for us is under the “battery information” – you must unplug the phone from charger to see three lines:
·       “Remaining battery life”: supposed to be between 0 and 100% of course (though in this context, calling it “remaining battery life” is misleading, or at least inconsistent with the “remaining charge capacity” of “Battery Status” screen. Perhaps it would be better to call this “remaining charge”
·       “Estimated time remaining” – measured in hours, in my case, it is always under 15 houts. There is no explanation what it means, I would guess that this is “how many hours will your phone work in stand-by mode”, but then it is way way below what Nokia said – measured in hundreds of hours.
·       “Time since last charge – measured in hours.
So below I summarise my findings, but first, my unit parameters:
Color: Cyan (does not seem to make any difference to people out there – problems “cross” colours;
OS: “7.10.7740.16”
Firmware: 1600.2475.7720.11414
Hardware: 112.1402.2.3
So, in MY case:
1.     “Battery Status” screen:
·       “Charged” – seems to ALWAYS display the figure “65535%”, like all others on the forums. This must be some kind of mistake because it does not change or update and makes no sense, now that we are in this so deep, I hope that Nokia explains what the hell this means, if at all;
·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts. When the battery is low, the voltage seems also to fall below 4.0;
·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA. When the battery “plays nice”, i.e., there is no “problem”, this figure is under 150 ma, usually going seesaw between 140 and 155. When 3G is on, it is above 250 towards 270 mA
·       “Full Charge Capacity” – showing for me usually above 1,500, constantly changes, though less frequently then other figures in this screen. Strangely I noticed that when it is cold (I was jogging and it was in an external pocket with about 7C outside), this number went lower, under 1,500. Perhaps the battery when colder can hold less charge? Nokia should explain. I think that in case of Hadware versions that end in “x.4” the maximum in this parameter is reported under 1,000.
·       “Remaining Charge Capacity” – in my unit this never reaches the “Full Charge Capacity” (which is usually slightly above 1,500 mAh), it stops below 1,350 mAh.
2.     “Battery Saver Screen” and the battery icon on the main screen:
In my case, because the “Remaining” charge never reaches close to the “Full Charge”, when I disconnect the phone from charger, I get straight that “Remaining Battery Life” is “94%” (1350/1500 or so) – and the icon is never 100% “full”, rather “almost” full. “Estimated time remaining” never really above 15 hrs.
So, there seem to be (at least) two major issues/problems in relation to battery/working-time:
1.     Firmware revision (probably) “x.4” may have a faulty battery that would not charge above 1,000 mAh (950 mAh is mentioned by many, or about 1/3rd less than intended by Nokia (unless it is a software bug, which will be huge relief for all, especially for nokia);
2.     Firmware revision “x.3” may have escaped the “crippled” battery of revision “x.4” guys, but from time to time it can lose battery charge at least 2 times faster than otherwise, most likely due to some background processes that can be felt as the device becomes warm even when not switched on (i.e., in stand-by mode). This seems to be intermittent or random and can be stopped by powering-down the phone and then powering-up again.
3.     In all cases, the claim that the phone can be several days in sand-by mode, must be wrong and Nokia must address and explain this.
So in summary, at least in respect of battery, there is a mess. Will be interesting if some people with other WP7 devices can chip-in and say whether it is similar in their cases, but Nokia should be open and explain and even admit mistakes, I hope that this can be rectified by software, or at least it is not a “terminal” complication for Lumia 800, which is a beautiful device.

I would like to thank all the people here who have taken the time to put all this info together for us all and hope it is of help to the folks who are having trouble with battery life. I'm not doing to bad on battery life myself as it always last me though the working part of the day when I don’t have access to a charger and I will soon be updating my car cradle to take the Lumia so will have access to a charger though the day to. Personally I have come from the N900 and that phone also had some battery issues when it first came out which where pretty much sorted over time, as for manufactures claims on battery life, I always read these figures the same way I would read expected miles per gallon that car manufactures put out, meaning that there would only be a very select few that would ever get what the manufactures say you can get the rest of us will all get a very wide variation on these figures. I know that Nokia have acknowledged that there is an issue with battery life and not all of us have this issue, at this moment in time I'm not to unhappy with the battery life, but if it improves then I will be pleased. From all the posts I have read on this site it does seem that some people do read manufactures specifications as if there are set in stone, I'm not criticizing anyone here would just like to say that they are trying to sell you something so have a good look at the figures and maybe check them with other independent sources if at all possible. My only disappointment really is that we have to rely on other people and not Nokia themselves to let us know what’s going on, I wish the manufacture would be more open and quicker to let us know what’s going on and what they are doing to sort out problems and some sort of time frame that we could expect something to come out to fix a problem. I know bugs can me very difficult to find and ever more difficult to fix sometimes but if Nokia put out a weekly report about how things where going on bug fixes or forth coming updates it would help everyone in deciding where they are going with their chosen product.
Again many thanks to all the people helping us all out and wish you all a happy bug free new year.

Auto-update of date and time on Lumia 800

I've recently had my Lumia 800 in for "repair" as the auto-update switch did not appear on the menu.
The phone has come back (from carphone warehouse) with OS version 7.10.8858.136 and Firmware 1750.0823.8858.12460, both of which seem more up-to-date than the versions currently listed as the most recent.
[How can that happen?]
The auto-update switch is still not available to me, and I am told that the "newer software does not support this function"
REALLY? Or are they just fobbing me off?

What network are you on ?

Data Recovery on Nokia Lumia 800

I recently went on an incredibly moving trip to Poland and took many photos and videos. My Nokia Lumia 800 ran out of battery, so I charged it overnight. When I woke up to switch it on, the memory formatted, which meant I lost so many important photos and videos. I only pressed the on button so I am at a loss as to why this happened. I have arrived home and have researched the ways I could possibly recover these life-changing photos with recovery software (since I did not have access to the internet at the time, it did not sync with SkyDrive). Is there possibly a way I could reclaim these overwritten files? I have done the 'regedit' process, so my PC can recognise it as a device independent of Zune, though it only comes up as a 'Portable Device' in Computer, meaning the recovery software doesnt detect it as a memory store from which it can recover data (ie. Removable Storage Device) . Any thoughts as to how to fix that?
Thank you for reading, and I hope to hear a reply as soon as possible.
Attachments:
WP_000004.jpg ‏1709 KB

Unless you have made a backup of the photos or synced them to skydrive I am afraid there is no way to recover them.
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Wipe on Lumia 800 generate recurrent reset

Hi,
I wrongly did wipe my Lumia 800 (059M359).
From there, everytime I configure my device, and begin to transfer more data to it (like 2, or 3 GB data), it freezes... and when I restart it (just pressing power button), it comes back totally empty (like a hard reset).
Not surprising, I found another guy who has exalt the same problem. The only difference is that he has initiated the wipe on Windowsphone website, and me at OWA website.
I took the device to the Nokia Care Point last Saturday, got it today, where they have updated firmware and OS version. But, again, when I started uploading data to it, it stopped working again, and I lost all my daily configuration.
What should I do next?
Thank you,
Alessandro

Hi Mineirinh0,
Thanks for your posts and welcome to the forum.
I would like to advise you to return to the Nokia Care point and ask for them to flash your Lumia, not just update the software. This will however wipe it clean and remove all personal data so make sure your have a backup by syncing media files using Zune and your contacts and calendar(s) to their respective accounts.
If you want to contact Nokia directly on this please contact Nokia Care through phone, mail or chat (where available). Contact information for both Nokia Care and a Nokia Care Point can be found using this link. These forums are mainly a user to user support forum, please see the forum guidelines if you have any questions on using the forum.
Hope this helps, let us know how you get on.
Kosh
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Nokia Drive questions on Lumia 800.

I bought a Lumia 800 over the weekend as my last phone was about to drive me around the twist. I've been very impressed with the Windows interface and the phone over all.
One of the reasons I went for the Lumia was the Nokia Drive app. I work in field sales and travel the length a breadth of this country so I need a reliable sat nav. Previously I've used CoPilot live on an Android which worked well for me.
This morning I did my first trip with the Nokia Drive app and it worked ok up until a point.
I received a call, no problems answered fine through bluetooth not an issue. HOWEVER when the call ended the Nokia Drive app did not resume/return to main screen. instead I got the lock screen with a very garbled background image.
Hoping the Nokia drive app was running in the background I kept driving but after a few turns it was planly clear that the app had closed. I therefore had to pull over to restart the app. Once I unlocked the screen the app did resume. I was just glad I was making a trip I was familiar with and testing the app functionality.
I take/make a lot of calls while travelling I need a nav app that I do not have to re-setup everytime I hang up a call. Can this be addressed in Nokia drive or can someone suggest an alternative app to use instead?

There already are same issues reported here

Trouble with Lumia 800 Marketplace in Bulgaria

i have trouble with the marketplace in Bulgaria...but this happenes to me with my account here....as i mantioned in my post i have a friend with the same device (Nokia Lumia 800) and he is not experiencing any ot those problems may be because hi is registred in UK London.he Had all the apps and he could bought any of them ...not like me( the most of the Apps in the marketplace are paid or are not working for my area....even those that i bought in past,for Example (mycarmanager) wich is a great app...Now i bought e new phone and i want my apps in my new phone but they are not exist anymore and i cant find them in the marketplace for my country even Nokia collection is missed like (Nokia Drive ,Counters, Nokia Maps ,CityLens....and etc.).All the collection of Nokia apps is missing..I don't know what is the problem ,but when i talk with my friends i understude that this seemed to be a restriction politics of Nokia including Microsft....I don't know exactly what,but that is not my problem ..I have my first Nokia in 1994 (Nokia 8110) and till this momment i didn't have any troubles with all my Nokia devices at all...I am a fen of Nokia and i Love Nokia but this time i feel myself discriminated by somebody i don't want to believe is Nokia...But i want a solution..Please tell what or how can i get throu this...Thanks..

Hi
What country is you Live ID associated with? What language is your device set to and what region is your device set to?
Make sure all these settings are the same.
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My Nokia Lumia 800 has two IMEI numbers. What?!

Hi Everyone,
Purchased a Lumia 800 (white) from Nokia Store here in Bangalore, India on August 2012. The phone was working fine till August 2013 when camera stopped working. Took the phone to Nokia Care. Warranty checked out fine and the camera module had to be replaced. Got call from Nokia Care three weeks later saying there has been IMEI mismatch as such warranty is now void. Reason- the phone has two IMEI numbers. What??
And funny, Nokia's story was true. IMEI number written on the phone panel and phone box differed from internal hardware IMEI number (which can also be seen from Settings>About). They say this can only happen if the phone was serviced earlier and component changed. Well, this was my first time servicing the phone and when the phone is under warranty why will I give for servicing to a non-nokia centre?? This shocked me, I could not convince Nokia people so I just agreed to pay for the repair. Now, after 3 days, they call up and say- "Changed the camera module but it is still not working. Maybe your motherboard is damaged! you will be charged 80% of the phones price if you agree with repair". I am yet to give them the 'go ahead'.
For no fault of mine I am going through so much!! Is it possible that Nokia sold me a device with two IMEI numbers?? Can anyone please tell me what to do?? Thanks.

Nokia wouldn't have sold a device in that state. It's highly likely that the retailer is to blame for this one. They've probably sold you a refurbished or repaired set as new.
If I was you I would go and speak to the retailer about this.

Set password for messaging lumia 800

hi,
i have a nokia lumia 800 with windows phone 7.8.
there is a way or application that can set password for messaging, when I or another person want to acces "messaging" it must to insert password, a pin with 4 digits for example.
thank you!
Solved!
Go to Solution.

Nah, buddy. It's not possible on the phone.
Most of the applications I found in the Marketplace allow sending of encrypted messages in which recipient needs to decrypt, but you can check the Marketplace yourself. I may miss one that suits what you need: http://www.windowsphone.com/en-us/store/search?q=message+password
However, you can create a password on the phone by going to Settings and then Lock+Wallpaper. This locks the phone and you need to input the password before you can access your phone.
Cheers.

Lumia 800 stalled

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