Lumia 800 stopped working

Hi
I had my Lumia 800 for almost four weeks now. every thing was fin until today. I was listening to music and it stopped working. the phone was fully charged. when I connect headphones, I can hear noises(like the phone is on) but the screen is black and I cant get it to display anything like the phone is dead
I tried all buttons, USB to PC connections and replacing sim card, none of that made any change to the phone's condition
can anyone tell me what is wrong with it and how can I fix it?!!!

i had the same problem, its because your service provider needs to update the settings . i rang orange up told them that my nokia lumia 800 could receive messages but not send them. they then asked me to type in the sms centre number in but the phone wouldn't save it, so they then sent me a text. telling me to delete this text and turn off the phone, i turned the phone off for a minute or two, turned it back on and then after that it was back to normal. took about 5 minutes.

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My Lumia 900 stopped working, now only thing it do...

as i told on subject
My Lumia 900 stopped working, now only thing it does is flashes the buttons and vibrates bout every 3rd second
It was in my front pocket and i had it on silenced mode, i felt it vibrate once and checked the phone and thats what happened. i tried to reboot it and so on but nothing happened, i have varranty still but should i try to fix it by myself before that.
And realy nokia, no finnish forums? shame on you.

Is it still vibrating? The hard reset method can be hard to get right sometimes. In situations like this I've tried either holding all the buttons down for about 10 seconds and having it on charge whilst i do.
it usually works but can take a few attempts so its worth a few attempts before you take it to Nokia care

My Nokia Lumia 710 stopped working during updating...

My Nokia Lumia 710 was connected to my Pc by cable and was being updated. As the updating was going on, probably during the 7th or 8th step, it hanged and stopped responding. The updating could not complete. The worst is that the phone can no longer be powered off except when you remove the battery and after replacing the battery, it cannot boot, except to draw a diagram of phone connected to a PC. That was the stage in the updating process when it stopped working.
Please, advice me on what to do becasuse the phone is of no longer use to me. I bought it in December 2012 and it got spoilt in April 2013. I have taken to Nokia Care centre around me. but the price they said they will use to repair it is equivalent to buying a new one. Please help.

Hi Sathya87,
We're appreciate your trust that you have shown us. In this case, I suggest contacting Nokia India as they can further assist you with your concern. You can reach them by clicking on the Nokia Support at the bottom of the screen, or using this link:
www.nokia.com/support
Hope this helps.

FW 800 stopped working on a Quad

My external drives stopped working yesterday, all of them at once. The computer had just thrown a complete wobbler, nothing would close, not even with force quit, and the fans went mental and eventually I managed to shut it down by holding the power button.
Booted again, opened Logic, and the first thing I noticed was that the Open Recent list was cleared... The 2nd thing I noticed was that none of my external drives had mounted. So after some faffing about with cables, I connected the first one in the link with FW400 (the rest still by FW800) and now they mount.
Only trouble is, my 828 is usually connected by FW400, and I remember reading somewhere that it wasn't a good idea to run this and the drives off the same bus. True?
Is there a way I can check in the system profiler if the 800 bus is ok? Or maybe the AHT? I'll try that if I can find the disc.
Just looking for thoughts and ideas, it might have to go back to the shop I guess. I bought it online as a refurb so I'm not sure it has a whole year's warranty.
Ok, thanks for reading,
Irvin
G5 Quad 6.5Gb, 7.2.1 Mac OS X (10.4.7) PB 1.25Ghz 1.5Gb Ram, Motu 828Mk2, Motu Ethno, GURU

hi, sorry to hear about this.
you should have your FW audio/midi on a separate bus from your FW HDD.
sound like you overloaded something.
first, humor me and shut down the mac and pull out the wall socket for a few minutes.
this could clear the FW driver.
if not, the circuit could be blown, and being situated on the mobo, is hard to repair.
i'd try the drives on your other mac. if they work there, you've eliminated one problem.
if not, and the mac want to format them or something like that, you have directory damage. files may be retrieved using certain software.
i use TechToolPro. Google for others.
if you cannot retrieve the data. the only thing left is to zero the drive/s and start over.
please back up data on a regular basis.

Power/lock key for lumia 800 not working

the powe/lock key for my lumia 800 is not working, i have to use the camera key to unlock the phone, please can anyone tell what to do. thanks

Try getting in touch with Nokia Care as it would seem you may have a hardware fault.
http://nokia.com/support

Lumia 800 stalled

my lumia 800 was working fine and then went low on battery and will not now start. it sticks with the nokia screen or low battery picture. i have taken the battery out and reassembled and it remains the same. i have plugged into my imac and also to chargers...any ideas?

Hi,
Welcome to the forum!
Have you tried charging your phone in an hour or until your phone turns on? Note that if the battery is completely empty, it may take several minutes before the charging indicator is shown or before you can use your phone.
Note that only Nokia Care Points are authorised to disassemble a Nokia devices. Doing it by an unauthorised person may have unforeseen damaging side-effects. This will also invalidate the warranty of your phone. So, we do not allow it to be discussed on an official Nokia forum.

Nokia Lumia 800 what's happen?

Hi i have a lumia 800... I charged my phone and when is 100% it's only 1 day and 2 hours written.... My phone i ready to work only 15-19 hours....I use it normaly it's mean : 20min talk, about 20-30 sms and 10-20 min internet.... everything I off except email ( take email- immediately) localization is off the same with many aplication.... I have a new soft and still my phone go only 15-19 hours.... your lumia 800 also work 15-17 and then on battery you see heart??
thanks for answer

Yes I have a Lumia 800 but not using it since I got the Lumia 920. I usually get 2 days during the week and maybe 3 days during a quiet weekend. Same with most of my other smart phones.
You cannot compare the latest smartphones to the 3310. Smartphones have big colour screens, wifi, touchscreen, emails and messages always synching, more powerful processors. The power consumption is so much higher. 120-220mA is high for idle. Probably because your phone is doing something in the background.

Nokia Lumia 800 has stopped working

Hello,
My Nokia Lumia 800 has just stopped working - I checked it during the day to reply to messages and it was working fine, and then when checking it about an hour later it would not respond to anything.
When I got home I tried charging it (it didn't have low battery when I was out so I don't think it turned off because of that). Then I tried taking the SIM out and putting it back in, tried the 'soft reset', the 'hard reset' and then plugged it into my laptop, all of which did nothing.
I'm just not sure what to do next really, any advice would be much appreciated!
Thank you,
Zara

Hi, ZaraFrizell. When you tried charging the phone, does it show any battery indicator? Are these the troubleshooting steps you've done so far: Nokia Lumia 800 - Troubleshooter? Note that the link is intended for the US, but you may search it on your local page. In case that the issue still remains, best to have it checked by our authorized technicians. Taking your phone for repair will delete all the personal files saved on it. Check this: http://www.microsoft.com/en/mobile/locale/ to find your local repair options.
Keep us posted.

Facebook stopped working on Nokia Lumia 710

I cannot access or add my facebook account to my Nokia Lumia 710 windows phone. Earlier today the people app stopped updating notifications from facebook. When I looked at the account info it said the account "required attention" I tried to sync then re-enter my password. The phone then said it had trouble connecting to facebook. I deleted the account then tried to re-add it. When I tried to add it said "something went wrong"
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Solved!
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Same issue here with my lumia 800. I went for a run last night about 9pm and was doing the same by the time I got back about 9:45pm
Anyone else had this?
The Facebook app doesn't work either. Facebook mobile works so I can access it so I know the password is correct.

Nokia Lumia 800 camera doesn't work..

Hi everyone.. I have problem.. I buyed NOKIA lumia 800, but camera doesn't work.. When I turn on camera i have black screen, and when i press camera button, she just turn off.. Please help.. i tried hard reset, diagnostic tool, but she doesn't work.

Since the hard reset does not help and you have just only bought the phone, I suggest returning it to the seller for a replacement or refund.

Hardbuttons on Lumia 2520 tablet have stopped work...

Owned my tablet for about a week with absolutely no problems but then after trying to update software the update failed and so the tablet went to revert changes. Everything was fine until in the evening when I decided to install the update again and it did so successfully, however, after the update my lock, volume, and Windows buttons have stopped working.
The Windows button still vibrates but does nothing else. The lock button when held down long enough still restarts the tablet further leading me to believe this is a software fault not a hardware one.
Since the problem has arisen I have searched the internet for help but to no avail. I have of course tried numerous soft resets and even a complete hard reset. The problem has not gone away.
On some other websites other users have had this exact problem too.
This is just such a shame. Otherwise it is a great product and was really enjoying owning it but like so many of my Nokia things recently something catastrophic goes wrong!
This has effectively made the Lumia 2520 completely unusable as a tablet.

Hi, mattypaul. We appreciate your time visiting the Microsoft Mobile Community. We can't confirm if it's a software related issue, but there are troubleshooting steps we can try to further identify it. Can you confirm that the fixes you've already tried are the ones given here: http://www.microsoft.com/en-us/mobile/support/product/lumia2520/product-troubleshooting/? Note that the link is intended for the US, but it's still applicable regardless of your location. We'll wait for your reply.

Lumia 520 - Internet stops working sometimes. Nee...

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Switching the phone off doesn't really switch it all the way off, it just puts it into a kind of "sleep" mode, but the O/S is still running. How would it know that you've pressed the power switch otherwise? Even if it's interrupt-driven rather than the switch being polled constantly, the CPU still has to be running to register the interrupt (see http://en.wikipedia.org/wiki/Interrupt for a description of what an interrupt is).
By pulling the battery out you're forcing the phone to shut down completely. There's no way it can continue to run without power.
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Lumia 800 Can's set up to Works Exchange Server

Hi There.
Just bought the new Lumia 800, and find it kind of cool. Uses loooots of battery though.
I have a problem setting it up to connect with my works exchange server.
- I put in the email and the password, it wont connect
-I then key in my username, it still wont connect
- I Press Advanced
- Then I key in the Server (Webserver) without the "https://"
- The Sign in button is gray and it wont connect
- I uncheck the SSL option, no cange
- I've mailed the SSL Certificarte, and tried both with SSL on an SSL of, still the Sign In button is gray.
Can anybody help me with this?
Since it is Windows on the phone, there should be no problems connecting with MS Exchange i should think.
This have been working quite easy with my iPhone and HTC with Android.
there I just keyd in Mailadress, username, password and server.
Solved!
Go to Solution.

Hi AllaNMP,
Thanks for your 1st post and let me welcome you to the Nokia discussion forums!
I have a Lumia device as well and just literally setup the exchange email to test this out with my work emails and it seems to be working fine. So just to talk you through the process I went through:
Firstly go into settings and then scroll down email. Then select add an account and then scroll down to advanced setup.
This will then take you a screen where it should say Other account. From here enter the email address you wish to add so in my instance it was my work email. The password you need to add is your computer password so in my instance its the password I log into my P.C.
Once you have entered this the next screen will ask you the kind of account you wish to setup please select exchange server.
Once you select this the next screen will show the following options:
Email address (This should automatically be filled out)
Password ( Again these details will be automatically entered)
User Name - This is the username you use to log into your work P.C
Domain - These details you will need to get from your place of works I.T department
Server - Once again these details you will need to get from your place of work I.T department
Make sure Server requires encrypted (SSL) connection is selected.
The rest is fairly self explanatory and you can set this to your preference. Once you are sure you have entered all the credentials correctly select sign in and it should syncing. And that should be it!
Remember whenever you change your password at your place of work this will also need to be changed to match it on your phone!
Go back to the main Windows screen and the tile should be automatically added to your main page.
Give this a go and let me know how you get on.
Regards
Raoul_Duke
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Lumia 800 touch not working and battery question m...

I have been quite happy with my two months old Lumia 800 until recently when I accidentally dropped it on cobblestone and damaged the glass. Although the phone still worked I ordered a new combined glass, digitizer and screen from an internet supplier. The spare part was OEM and it was relatively painless to replace the old screen with the new screen. However, after replacing the screen, touch did not work and a question mark appeared over the battery icon. I searched the forum and other places on the internet and found out that this type of issue had been seen before and that it in some cases could be fixed by an upgrade of the firmware and a hard reset.
Now a few frustrated days later I am starting to think that possibly the replacement part is faulty as I have tried various firmwares, various ways to charge the battery with various types of USB chargers, but still no success. The phone simply won't respond to touch. Currently I am on firmware 1750.805.8773.12220.
Would any of you in the forum have any ideas what could possibly be wrong? Could it be a broken cable to the screen? I had similar issues with an iPhone 3GS which turned out to have a dodgy ribbon cable connecting the phone and the digitizer, but I cannot seem to find anything on the net mentioning this as a potential problem and I am wondering just how likely it is that the part is faulty, when the screen works fine and only the touch functionality is not working.
Any ideas would be much appreciated. It is very difficult to get in touch with Nokia in Denmark as their support phone is not working and the websites chat functionality seems to be off line all the time.
Best regards,
Anders

You shouldn't have used the phone at all after it dropped in Water.
Only Nokia Care can assess the extent of damage and tell you the repair cost. First, they should accept the device for repairs..and Second, this is certainly not covered under Warranty ..
Even if the phone is repaired with replacing a few components, not sure about the effect of the seepage on other parts which may start acting in a short span ...

Camera stops working in Lumia 620

I have a Lumia 620 from more than a year. The camera stops working three days ago without reasons, because I hadn't installed or uploaded anything. Today I uploaded the phone at Windows 8.1, hoping it could solve my problem, but it actually didn't. I press the camera button and it crashes and if I use some app that require the camera, the screen stays black without showing anything.
There is anything I could do?
Solved!
Go to Solution.

In addition to what @adrianhughes has advised, you can also try to uninstall and re-install those other cameraapplications that you have on the phone. BTW, here is the link to update your phone's System Application: discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082.
Keep us posted and thank you for posting!

Lumia 800 stopped working

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