Lumia 800 stuck in hong kong

Hi. my Lumia 800 has been repaired at Nokia Hong Kong. I am from uk and need to get phone shipped back. Hong Kong customs require a MDS sheet (material safety data sheet) regarding phone/battery. Does anyone know where i can get one from or offer any help. Have E-mailed Nokia Hong Kong but they haven't replied. So fed up!
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Have you contacted Nokia Care Hong Kong using chat? This would most likely get you the quickest result. You can check availability and start a chat session using this link.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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Nokia Lumia 800 - Stuck on 'Connect to PC' screen

Connected the Lumia 800 to my macbook air using the proper Windows Phone app on the mac. Phone connected no problem, backed up all my photo's and videos onto my macbook. Noticed there was an update available for the phone so I updated.
Towards the end of the update, the phone reset itself as expected and then failed to reconnect to the macbook. The phone was never physically disconnected at any point throughout this process.
The Windows Phone app asked me to connect my device and my device had the 'Connect to PC' image on the screen. Both were connected to each other. I left it sit for approximately 20 minutes and nothing changed so I restarted my macbook and again, nothing changed.
I disconnected the phone and tried a different USB port and the Windows Phone app appeared to attempt to connect for a split second but then stopped, no errors or anything.
I've tried a hard reset on the phone (wolume down, camera, power button) and again, nothing. I've let the phone battery go completely flat, again, no difference. I try plugging it into a direct power source to charge, guess what, no difference.
Right now the phone is sitting here, 'Connect to PC' image stuck on the screen, not connecting to anything. If I hold the power button for a few seconds, the phone vibrates, the screen goes black and after about 20 seconds the 'Connect to PC' screen reappears.
I have honestly tried every combination possible. At this point I don't care if I lose all my contacts and messages, I just don't want to be left with a brick.
Any help at all would be appreciated.
PS: I don't have access to a PC so I'm afraid that option is out. MacBook Air (less than 6 months old) and an ancient Ubuntu laptop but that's it.
Picture of "Connect to PC" screen attached.
Attachments:
Photo 1 (1).jpg ‏138 KB

You'll need to visit a Nokia Care Point or send the phone in to a Nokia Repair Facility. Use the 'Contact us' link on this page to get more information.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

7.8 update Lumia 800 - stuck on 7.5, will not upda...

I have recently bought two Nokia Lumia 800’s, both phones are sim free and not locked to a network. One is using a Vodafone sim and the other Orange/EE sim.
The Vodafone phone has updated to 7.8 without any issues, connected it to Zune and it updated stright away... but the other phone on Orange/EE will not update to 7.8 [seems to be stuck on 7.5], If I select update in Zune it checks in and comes back telling me it has the latest software [no errors], I’ve been connecting the phone to Zune daily to see if the update will become available.
Can anybody help me with this query... I dont understand how two phones bought from the same shop in the same week can behave so differently, I cant see how this is down to the network provider?
==============================================================
Orange/EE Fails to update -
Connect to Zune >> Settings >> Phone >> Update >> Result: Your phone is up to date. Current phone software version 7.10 (8773)
==============================================================
Vodafone successully updated –
Current phone software version 7.10 (8858)
==============================================================
Any help will be apprechaited,
Thank You
Solved!
Go to Solution.

Hi Aaron
I also experienced this problem, like you I am also with EE. Luckily I read WP central regularly and found a safe way of updating your phone, however it can take a long time to get right, I spent over 2 hours over Jan 31st and Feb 1st. The process I used was force updating the phone and can be very time consuming. If you would like to follow the process, you can view this tutorial and please note your phone will first have to update from 8773, to 8779, to 8853, and finally 8858 so the process will have to be repeated throughout.
I have no idea what has happened with the update being rolled out to EE but I can tell you that the update was passed on (Not accepted) by T-Mobile US.
Seeing this to be the case it would appear EE could do the same, this way will Bypass all that allowing you to get it
Hope this helps
Alex
Alex
"Give me five and I'll do it in two"

Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

TS3297 iTunes puts up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one. How I can clear that messag

I've been running iTunes on WinXP for years with few problems. I have all my iTunes files on an external USB drive. I just bought a new PC running Win7, 64-bit.
I connected the external USB drive to the new PC and installed 64-bit iTunes on it. When iTunes started up, I pointed it at the iTunes directory in the external drive, using Edit > Preferences > Advanced > iTunes Media Folder Location. It showed a progress bar that it was updating the iTunes Library. I signed in and authorized the new machine. I have one spare authorization.
Then iTunes put up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one.
When I click OK, the iTunes Store page remains blank, apart from saying "iTunes Store" in the middle of the page.
I went to "View My Account" and pressed the Reset button to "Reset all warnings for buying and downloading items", but that doesn’t fix this particular warning. I also tried Edit > Preferences > Advanced > Reset Warnings and Rest Cache.
But still, every time I click the “App Store” button in the iTunes Store window, the message appears. If I click the Books, Podcasts or iTunesU buttons, these display normally. So I’m stuck with being unable to purchase apps, other than through my iPad and iPhone.
If I move the external drive back to the XP machine, the same thing happens. If I go to another PC - a notebook running Vista - everything is normal.
Any idea how I can clear that message?
Thanks for any help you can offer.

Further info on my question above.
I have tried re-validating my credit card, which apparently fixed it for some.
I have also tried uninstalling, re-downloading and installing again.
Neither of these steps fixed the problem.

Lumia 800 Bricked - Please Help!

My Lumia 800 has bricked itself this morning. Like most of you I've been having the well-documented battery and wi-fi issues. I got the "stuck wi-fi" issue again this morning and in the past had powered off the phone to resolve it. Well - my Lumia won't power back on again.
Have tried charging, connecting to Zune and pressing and holding the power key for 10 seconds. Been in this state now for about 3 hours to no avail. I've e-mailled Nokia, but am off on holiday on Tuesday for 3 weeks, so I think I'm basically phoneless until the new year.
Does anyone have any ideas, or know of any other secret key combinations to jump the thing into life?
Thanks in advance.
Mark

i have a pretty brick too. nothing seems to be able to revive it.
i know this is digging up an old thread, but i was trying to re-purpose my old Lumia800 as a spare phone on a sim only deal from a different carrier, given that my current (vodafone) carrier is useless.
so. story time.
plugged in the 800 after being in a box for the past year or so. gave the battery empty symbol so left on charge. came back a couple of hours later, and nothing on screen. can't get the phone to boot or anything. however, holding down the power button and then releasing generates a vibrate, then a few seconds later, and shorter vibrate.
same for power+volume down buttons. so it kinda seems alive. left it overnight on charge.
this morning it was sat on the lock screen, and unlocked it. the homescreen buttons work, as in they show being pressed on the screen, but don't do anything.
got to work, downloaded the Lumia Software Recovery Tool. at this point i don't care if i wipe the phone. the software updates itself to version 5.0.5, and downloads the software for the 800. its about 415meg? version 1750.0805.8773.12220
the recovery then seemed to be working and doing something on the phone, and it looked like it needed to reboot the handset to do the next bit.
only the phone has not come back on. the powerbutton/cam button, and volume down buttons hold down and release trick seems to not do anything anymore, and my PC is unable to detect the handset as being connected to the usb ports? have tried multiple ports.
the software "wating for connection" advises hold down power and volume down buttons untill vibrate. no vibrate.
looks like it really has died this time.
any advice gratefully recieved.

Lumia 800 (12070) won't power on - Infinite reboot...

Hi everybody,
I will explain my problem in 2 versions : 1 long, and 1 short.
Short version :
Phone :
Nokia Lumia 800 that I got sent by Nokia 2 weeks ago to replace my ex Lumia 800 which wasn't able to boot. (Different problem). Updated to the latest 1600.2487.8107.12070 version via Zune.
Problem :
Lumia 800 can't boot, it only vibrates and then turns off 0.5s after the operator screen pops. It does this in loop, random way, but sometimes it manages to boot. Whatsoever, it always turns off randomly, whenever, whatever I'm doing or not. Today it worked fine the half of the day, the other half was spent in rebooting.
At the beginning of the problem I was able to trying to boot it, holding the power button was making him reboot etc etc, but not anymore. Now, since today, holding the power button doesn't give any response. Only connecting it with a cable makes it reboot etc.
Symptoms :
Totally random, I can't even know if the battery status is real, sometimes it says empty but seconds later it says full. Was working fine before yesterday. Nokia Diagnostic Tool doesn't show the Full Charge Capacity neither the information improvements that other are talking about, I have the 1.13 version I think. It is like it is still the old version. And it isn't always the same, sometimes it turns off, sometimes it reboots, but in all cases it is sudden, without "goodbye".
Trying to stay in offline mode doesn't worked, without microsim neither, neither soft reset, neither charging all night, neither fully discharging, neither none of any tricks worked.
It is my 2nd Lumia 800, and the 2nd that cannot power on. I'm affraid to send it back again to a Nokia Care, because of the 2 week I will have to wait.
Anyone, solution, help ?
Long version :
This is my 2nd Lumia 800, the last one was rebooting in loop, then it got stuck at the "Bouygues Telecom" (french operator) screen. No way to charge it or boot it. Got replaced by sending to the Nokia Care in 2 weeks.
So they sent me this new Lumia 800, which I updated to the latest version : 1600.2487.8107.12070 with Zune of course.
Everything was working fine, until yesterday it suddently turned off while I was reading LeMonde app (french newspaper app). Note : No "goodbye", direct.
So I tried to turn it on, it vibrated one time, and once it got on the "Nokia" screen, it rebooted. Did this 3 times, then it booted properly.
Later in the evening, I entered again in "LeMonde" app and it did the same, except it rebooted much more before booting succefully.
I thought it was the app, so I uninstalled it, but it rebooted again while I was chatting, this time.
Then I thought it had something to do with the network, as I had read things like this on the web.
So I tried to stay in offline mode (Plane mode) and it seemed to work a moment, except that in the end it did the same, loop reboot.
I charged it to my PC to boot it, no way, loop reboot. I disconnected the cable, tried to turn it on, it worked.
But it always turn off or reboot after a while, may be minutes, hours, etc..
Today it worked fine until 1h pm, it turned off, tried rebooting, no way, connected to the pc, no way too, was rebooting in loop, 10mins later it booted while still connected. Then, around 7h pm it began to loop reboot again.
Now it is almost 11h pm and it still won't boot. It vibrates, the white "Bouygues Telecom" operator screen appears then it turns off (in 0.5s), and then it do the same, it never stops.
Note : Sometimes when I manage to boot it, it boot with the "in charge" indicator (the big one), but it isn't connected to any cable... Or sometimes it boot with the empty charge indicator (the big one) but then boot succefully and shows decent charge.
Note : Nokia Diagnostic Tool doens't show the full charge capacity, only voltage and current discharging, which is around 100mA, but can jump to + 200mA. Version of Diagnostic Tool is the 1.13 I think. Some on the web are talking about a new version with improved informations, but mine is still the old one, I can't understand why.
Anyone, solution, help ?
Thank you for reading.

well it turns out that I experienced the same problem here:
- have a Nokia Lumia 800, latest updates, French operator: Orange
2 similar UNWANTED REBOOT problems I have had for the past weeks, and mostly very recently:
- in France, it randomly reboots, apparently more especially when I travel (mostly in high speed train, but also underground or once in a big mall). I suspect it's caused by the device looking for a new BTS or losing signal, but it's not consistent. Sometimes, it just loses signal and my phone stays on.
for this problem, I could not find any solution, similar bug, something to help. I live with it, which is quite annoying but not killing me
- this week-end I was abroad (UK). In the Eurostar I mechanically set it to airplane mode, to prevent the battery consuming network scanning process. When arrived, I have tried to deactivate the airplane mode and, well, each time I turned it off, the phone asks me for PIN but quickly reboots before I can enter the PIN. Tried it with and without Wi-Fi, charged, plugged, entering the PIN code very quickly, without SIM card, underwater... no way.
I should have roaming activated but I don't think that is the issue. I have tried to deactivate 'time auto-update' but that did not change. I could not modify to Edge or 3G, neither any other operator parameter because... well because you can't while in airplane mode.
well clearly I was lucky I switched to airplane mode, otherwise it looks like I would have suffered from constant reboot... (i could use mine in Wi-Fi)
But NOKIA, please explain/fix this !!

LUMIA 800 MESSENGER PROB.

I purchased the lumia 800 about 11 months back. Since then I was facing problems with the messenger in the >Messaging>Online
I am not able to connect online most of the times. But when I put the phone for charging and then try connecting online it gets connected instantly. I don't understand if it's a problem with the WiFi or the phone.
When I use the camera with the flash light, the images are sometimes green or yellow or blue. Don't know the reason. Is this a prob. or just normal.
And my lumia 800 charging lasts only for about 10-12 hrs. with normal use and for about 5 hrs. with WiFi.
One major problem is when I listen to music and browse the net the phone gets stuck. This has happened to me everytime I use music and browse the net. And always I have to restart my device.
Please suggest me if these are problems with my device or they are just normal. And if I should approach the Nokia care center for these problems.
Thank you

Sounds like problems with your phone. You could try a reset first and if that doesn't work, then try your local Nokia Care Point. Remember to backup your data before resetting. You can locate your local care point using the link below.
www.nokia.com/support

How to Contact Hong Kong Apple Store

I have to contact Hong Kong Apple Store regarding Case Program. However, all lines are busy day by day and hour by hour even I have been waiting for over 1 hour in their phone system without contacting their staff. I have tried the following lines:
Apple On-line Store 800-908-988
Office 2506-8888
Technical Support 2112-0099
Any other contacting channels?
How come their customers cannot contact them?

I'm having the same problem. I have lodged an order for iMac and submitted my credit card details for Citibank installments approval. After wait for 2 weeks, there is none responses. I don't know if my application is successful or cancelled. Furthermore, the student offer of giving out FREE ipod touch is over, there's no way I can get an answer.
Hey Chris, I have another direct line 800-930-748. You can try your luck there.
So disappointed!

Lumia 800 crash problems after running Network Set...

Hi!
Long post coming up but if somebody at Nokia reads and makes sense of it and a fix comes about then it'll have been worth it.
Phone: Nokia Lumia 800 (sim free)
Firmware: 11500
Location: UK and Ireland
Since I got my Lumia 800 (November) I've been traveling between UK and Ireland a lot.
The phone works fine in the UK but in Ireland, when I put in my three.ie sim the phone keeps crashing during network related operations such as coming out of flight mode or reading/replying to a text message.
It's not a dodgy sim because this is the third one (I get a new payg sim each month) and this problem has occurred throughout.
At first I noticed that I could not configure the phone where MMS and internet data worked at the same time. If I added the 3internet APN then data worked but MMS didn't. If I deleted the APN then MMS worked but data didn't.
Another problem with this phone in Ireland was that it kept crashing whenever I took it out of flight mode. Again, this did not happen in the UK with my UK (Three network) sim.
As this has been happening from the first days that I got the phone I've been looking for a solution/workaround the whole time and I remember one of the first bits of information I found was somebody suggesting that the phone worked fine with the first sim inserted (which in my case was the UK sim). That stuck with me and when the Network Setup app (from Nokia) appeared I thought "ah! this makes sense, now I should be able to switch sims".
Unfortunately the app did not fix the problem of not having a unified network configuration for data and MMS.
This week I bit the bullet and reset the phone with the Ireland sim inserted. O...M...G...!!! Internet data AND MMS now work (in Ireland) and I have not gone anywhere near the APN configuration.
I used the phone for an hour surfing, checking emails, sending texts and MMSs, all was good.
Then I thought about the Network Setup app and wondered what it would do, so I ran it. The very next incoming text message crashed the phone! Then I rebooted and found that internet data did not work.
Next I repeated this process. Reset phone with three.ie sim inserted, checked that internet data and MMS worked (they did), ran Network Setup, internet data no longer worked, opened an incoming text...it didn't crash.
So, not a reproducible problem
Next test: flight-mode toggling. This one IS reproducible.
Location: Ireland
Sim: three.ie
Fully reset phone.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=12
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=11
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
So now I'm not going to run Network Setup, I'll head back to the UK on Friday and see if my phone continues to work properly with my UK sim.
Hope this helps somebody
Matt
[Edit]
Oh poop!!
Phone just crashed when coming out of flight mode and I have not run Network Setup.
MMS and internet data are working though so I'll just not use flight mode at night...or on planes

> Try moving closer to a window, or even going fully outside
Oh it's sooo tempting to click "Accept as solution"
But yes, one day, one day soon, I will go outside.

Issue with software update on Lumia 800

I recieved a notification of a Software update for my Lumia 800 yesterday morning and connected to Zune to upgrade from 7.5 to 7.8.
The first time I tried, it sync'd the phone then didn't go any further. I cancelled it and started again, this time it gave me a progress bar - step *of 10 and percentage done. Everything was ok until it got to step 9 where it turns the phone off then back on again - the phone came up saying new update installed but Zune hung for hours and didn't get to step 10.
My phone still says Windows 7.5 but no update available. I've tried a number of times to roll back to the old version but always hangs at step three - shows a picture of a computer with the phone but the cable not connected with a white arrow pointing as if to say you have to connect the phone but it's already connected.
24hrs later and still no joy.
Info on phone says -
OS Version 7.10.8773.98
Firmware Revision number - 1750.0823.8852.12430
Harware revision number - 112.1402.2.4
Yet no changes to my phone as per the blurb about the new improvements
scottie3ato
Attachments:
2013-03-17_10-40-46_424.jpg ‏1580 KB

My advice for you is to NOT update to 10.7.3, especially since you have a Macbook Pro. This computer is having lots of problems with this update, and since you don't have a backup organised, don't take the risk.
My computer was stuck on the update for 25 hours, and I had to hold the power button down and eventually restore from backup. If I didn't have a backup, I would have lost everything!!
If you really want this update and can't wait anymore, download the combo from the apple website (google it to be sure).
By the way, I just googled and it appears apple has withdrawn the update? See
www.theinquirer.net/inquirer/news/2144300/apple-pulls-mac-lion-snow-leopard-upda tes

Yesterday, November 5th in Hong Kong Applestore official website to buy iphone, today, November 6 double charge received from the bank,my question is why,and My credit card in your online spending to ensure safe?

Yesterday, November 5th in Hong Kong Applestore official website to buy a cell phone, today, November 6 double charge received from the bank, I suspect that my credit card was stolen brush on your website, very anxious, please contact me at email
<Personal Information Edited by Host>

Thank you reply，I have reading the Payment & Security and knowing the double charges， because one of my order have 2 iPhones
That’s confuse me，make me so anxious， Apple store should send a email to tell me，not just write on the small corner of the website，waiting user discover it
Btw，want to reach HK AppleStore customer service phone（+852 800 908 988）, is very very very difficult,I waited over ONE HOUR，could not access to human services
Please help me delete this discussion，I colud not find the delete button，because in the discussion have my emaill adress
Thank you again，have a nice day！

Where is the Lumia 800 wifi tethering?

Hello
About two months ago, there was a lot of buzz on the net about "lumia 800 gets wifi tethering in the next update"
Well... Am I missing something important on my phone or is the wifi tethering still not there? I could use it, especially since Joikuspot is not available for this phone.
Thanks
Dieter

I keep asking the same question and never get an answer from Nokia, I cannot believe they do not know this. I purchased this phone after being told it was already available by the salesman. I purchased this on a higher contract so that I could get rid of my mobile dongle. I am now paying for both each month. This has really put me off Nokia, jut wish I was wasn't stuck with it for an 18 month contract.

Is the Lumia 800 a step backwards for nokia?

Having now owned a lumia 800 for a few days, I have found imo that this phone feels like a step back to some of the older nokias when it comes to the basic features of the phone. Don't get me wrong some of the new features are ok, but when it comes to selecting a ring tone, or customisation of what icons you see on your screen, connecting to other devices to send files etc. have they put enough thought into what this so called advanced phone should be like or have they just put the hardware together and said sod it there you go microsoft do what you want with the software and forget about anything we have done before? I would love to hear what other users of this phone think.

@iceytoa1. Since you are bringing cars into this, I will use it to explain my point. Most modern up-to-date mobile phones have a very simple basic function built in that is designed to protect car drivers when they have their hands free kits set up in their car , Auto Answer. The Iphone you have to purchase an app to do this, And now Nokia have not included this basic function in the lumia 800. Would you want to pay extra on a brand new car, just to have indicators? I have no problem with Nokia wanting to try and increase sales, but when it means they are forgetting about everything they have done with the previous models and the basic functions that the all had, then something is very wrong. Either they don't give a monkeys about all the loyal customers they have gained over the years, or they have sold out to microsoft already.
@neie35c. I 2 wanted the N9. When I spoke to nokia about getting one they said to me the lumia 800 was virtually the same just had windows on it. I am now stuck with the lumia for the term of my contract, unless the thing breaks and then I can send it back and get a decent phone.

Lumia 800 not booting even not vibrating

hey, somebody help me
i restored nokia DLOAD from qualcomm bootloader. No error duaring restoration but when I turn on it does not boot .
It does not vibrate when I press (VOL+) + (POWER) or any combination.
How to repair it ?
Plz HELP ......
Solved!
Go to Solution.

Hi kleen120,
Welcome to the forum!
Do you mean the phone is now stuck on the Nokia screen and won't go through? Note that using third party apps to restore the phone's software will void its warranty, but you can still try the steps shown at this link to further isolate the issue: Troubleshooter for Nokia Lumia 800 - My phone doesn't work as expected.
Note that this link is for a specific region; it's best to try searching the troubleshooter page in your local Nokia website. Check this link for the Nokia global support page: Nokia Wayfinder. This link might also help you find a local Nokia Care Point in case the troubleshooting steps didn't work. However, charges will apply for out-of-warranty devices if repair is possible.
Let us know if you need further help.

Lumia 800 stuck in hong kong

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