Lumia 800 - (Tango) Camera bugs

Hi, I don't know where I can inform nokia employees about these issues so I do it here. I discover several annoying bugs in camera app:
- Video saving time (even one that lasts less than a minute) is extremely long, despite the fact that I have more than 1GB of memory. For example: two-minute video is saving in three minutes...
- Video that last longer than one minute after saving, play seamlessly to 0:59. After crossing the first minute border it starts to terribly lagging.
- During recording, it very often happens that the lens stops working and the screen displaying only a black screen and recording time counter. Then you have to lock and unlock the screen and click the "back" button continuously, until it shows the home screen.
I hope that these bugs will be quickly repaired.
Michał (Michael)

I have a same issue on my Lumia 710 but after a reboot, the issue has been fixed. Have you tried a reboot on your phone?
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Similar Messages

Freezed Lumia 800 Tango while listening music

Hi
Since I updated my lumia 800 to Tango It has freezed 5 times while I am listening to music plugged to 2.1 speakers while it is charging.
Lumia 800 + charging + 2.1 speakers wired = Annoying to me
I have to press long time the power button, restart it and play again music praying it won't happen again.
Anyone with the same bug?
Any solution?

Hi,
Just don't use your phone while charging!
Mine was not updated yet to Tango so I cannot check or replicate it on my device. By the way my phone freeze even on 8107 OS version.
Screen freeze when I listen to music(MP3) and let music+videos app run on background and try to read mails for more than 3 mins. Same happens when I suspend or pause music and tries to read mails.
It's either the native music app eating all the RAM or my phone is a faulty one so I have presented it to Nokia Care with some other major issues.

Nokia Lumia 800 camera doesn't work..

Hi everyone.. I have problem.. I buyed NOKIA lumia 800, but camera doesn't work.. When I turn on camera i have black screen, and when i press camera button, she just turn off.. Please help.. i tried hard reset, diagnostic tool, but she doesn't work.

Since the hard reset does not help and you have just only bought the phone, I suggest returning it to the seller for a replacement or refund.

Nokia Lumia 800 - Camera non flash = very pink - ....

As subject.
Nokia, please address this issue, could be a white balance issues, but I am semi-colour blind to red and even I can see this ruins the pictures.
Please, I am losing patience with this phone, I could almost deal with the battery issues, but with this as well, it just takes the Michael.

Highly noisy images. (Please use some better noise reduction algorithm)
Are you taking images in low lighting conditions? If yes, it is normal due to the sensor size. In any event, try utilizing flash or reduce the ISO settings. I've never experienced noisy pictures in outdoors.
Overexposed/Burned-out Images. (Tried reducing exposure and contrast, but still getting burned out images!)
I guess this is partly due to the fact that you are focusing on the wrong areas, try manual focusing by tapping on the screen. Play around with "metering mode" might help.
Very Blurry images (Getting blurry images even after staying still as much as possible. Feels like there's no image stabilizer inside. Most other camera phones can take good stills even while moving in a car)
By "blur", do you mean like "motion blur" or "out of focus" blur? Motion blur WILL occur if the shutter speed is low and that is definitely so if lighting conditions are low. Try wiping your lens once in a while, sometimes smudges from your fingerprints might caused them.
Macro not focusing correctly. Cannot get to focus close up objects. This is very annoying! The focus quickly turns back to normal mode when the shutter is released.
I agree this, the macro focusing mode is indeed a bit "off" and without the proper indication to show that it's on focus (eg. my n78 has the box turned to green to indicate focus) it's a bit hassle. However, once you get used to it, you'll be fine. You just have to find the sweet spot ie the minimum distance in which the lens must be from the object for macro to be shot.The Lumia 800 8MP camera does not have a 0 minimum distance.
Hope the above helps.

Another audio bug - Lumia 800

I did a quick look and couldn't find anything similar, except what could be a related bug with the audio/messaging tone. I am using the latest firmware 1600.2487.8107.12070 on an RM-819 model Lumia 800.
The bug occurs when playing audio using the background audio player API and the device's speaker and trying to adjust the volume. If, for example, I have the audio at 30 when it starts playing and try to reduce it, the volume will reduce as expected until it gets to a random number between 1-30. Once it hits that number, the volume will jump all the way back to 100%. Once it hits 0, the audio will mute.
I can replicate this bug 100% of the time when using an app that utilises the background audio player API. When using the Zune music player app the bug does not appear.

I am having the same problem. When I am playing a game (eg. NFS) as I reduce the volume, it works fine till 6/30 and below 5/30 it blows off at full blast.
Today as I was playing minisquadron I noticed in some places eg just before the game loads, suddenly the volume increases.
I've read on wmpoweruser that the latest update has been withheld by a carrier in Australia because of this bug.
Hope Nokia fixes it soon.

Lumia 800- Loose buttons

Hi. I have received a lumia 800, and the physical buttons seems loose. They make a rattling noise when I move the phone around. This does not happen when I put the rubber case on. I'm wondering if anyone else have the same problem. Does Nokia include a rubber case because they are aware of the problem, but wont fix it before they release the phones? Is it likely that if I return the phone, the new one will have the same problem? I really like the operatingsystem and the design, but if that's the case, I think I will have to consider another phone.

I have the same problem on my lumia 800, the camera buttons are loose, but it doesn't make any rattling noice.. This fone actly i got replaced with another lumia 800 which had a battery problem.. Guys.. Could u pls advise me if i again go for a replacement..?

Lumia 800: Pink glow/aura on Camera

Hi,
Just bough the Lumia 800, 4 days ago. Been having some battery problems that I hope to see resolved with the new update I got today.
Unfortunately I've found another problem. Now with the camera.
A picture is worth more then a thousand words here are two:
photo.jpg
photocopy.jpg
Has you can see in this photos taken, the camera show a red glow or aura at the center affecting the entire image. This glow is captured in the pics two. This makes the camera unusable IMHO.
I would like to know if this is a known issue that will be addressed with another firmware fix, or is indeed an hardware problem, so I need to have the phone replaced.
This pics where taken about an hour ago at night. I remember before the update, taking photos during the day and did not notice this issue.
Any help would be appreciated.
Thanks in advance,
Nuno
Attachments:
photo.JPG ‏1399 KB
photo copy.JPG ‏1263 KB

I recently received my Lumia 900 and I have this very same problem. A distint pink region in the centre of the photo. I have tried various settings and reducing the saturation alleviates the effect somewhat. However, I have tested the front camera and it has exactly the same problem, leading me to believe that it is a software issue. Please see the attachments which show the pictures purposely taken for the most dramatic effect. The last picture is the front facing camera.
Attachments:
WP_000025.jpg ‏322 KB
WP_000032.jpg ‏391 KB
WP_000036.jpg ‏178 KB

Serious camera problems with the Lumia 800

Hello everyone, I just want to share my experience with you.
I've been using an unlocked Lumia 800 for a week now and I actually like the phone, however these camera problems are just unacceptable.
The camera has SERIOUS white balance problems, and, for me the most important, the auto-focus is just ridiculous. It works bad, but focusing on "macro" objects is just a no go, even usin the touch focus or the "macro" focus mode. Another problem is the lens flare, which reflects how bad these optics might be. You really think that the Carl Zeiss branded optics anything here? Think again. My HTC Incredible S, with its "OEM" optics, (or the Iphone 4S or the SII) just humiliates this camera. Also, is that so hard to make a green square focus confirmarion?
How can they release a flagship device, with this price range, with these problems? No wonder why Nokia is where it is standing now, "almost" in a closing-doors status. They really need better engineers and programmers because everytime they let this happen with a device, they're tossing away their valuable customers. And they really deserve it.
And as I've been reading, the Lumia 900 is having the same problems... How sad is this?
Regards,
RR
Moderator's note; removed personal remarks

No, the camera is not that bad, it is actually decent in lowlight conditions @ISO100 (it automatically raises a bit, but it avoids the 800, unlike the auto-mode), with a good balance between noise and detail. However, In my opinion, that's the whole purpose in camera phones - point and shoot. If I could only take good photos if I find the perfect combination of settings for each situation, the versatility of camera phones would be zero. And of course, if I want "perfect" photos, I'll use my DSLR, but that's not an excuse for this camera, which performs worse that my previous E72.
And understand light and ff course this camera can take amazing photos, as those in flickr, but all cameras can do that. Some do need lots of effort and tries, some not. Even my old Sony Ericsson C902, which was **bleep**, could sometimes take some nice pics.
I'm not complaining about the full set of caracteristics, but about the details that ruin the whole.
- Lack of self-time;
- Metering is also inaccurate. Lots of clipped highlights;
- White balance is a mess with flash and indoors (incandescent or fluorescent lights);
- Lateral lens flare, which is bad and I'll upload an example soon.
- I believe the whole auto-focus is a bit inaccurate, but I can only really notice it in macro captures. This really incapacitates me of taking detailed document photos, which I usually do.
Overall, I'm really enjoying the phone experience, but the camera fails to impress mainly due to the lack of effort by the Nokia Developers to tweak the camera driver properly, which is pitiful.
Here's an example of a screen capture, at 15cm (any other phones I know can sharp-focus at this distance): notice the off-focus/blurred center, the whole image soft-focus, and those stained areas. Weird!
Attachments:
WP_000160.jpg ‏303 KB
WP_000159.jpg ‏378 KB

Lumia 900 Camera bug

Why there is no firmware update to fix the camera bugs of Lumia 900 up to the moment. It is almost a year from the day launched.

I have contacted the Nokia Hong Kong since I found the problem (over 5 months), but they don't have any solution just ask me to wait for firmware.
From the day of L900 launched, there were 2 updates (included 31/1/2013), both could not help in this matter.
30/1, Nokia Hong Kong informed me that the related fix will be ready on April. Is that true ? Even there were release on 31 Jan 2013, your Community Manger (Global) also kept it as a secret on his email reply 2 weeks ago. How I can know the release date on April is true.

Lumia 800 camera

Finally got the latest updates for my Lumia 800 (UK - Orange) and noticed that the camera - always a bit disappointing - now seems to be producing much better images. Or it might be that the screen has been improved, as previously taken images now look better than I remembered.
Anyone else noticed this?

The previously taken pictures should be affected since the screen is unchanged. The camera firmware has been tweaked though. So you should get better images with each new firmware (up to a point). Also make sure you get the Camera Extras app from the Nokia Collections section of the Marketplace to get more camera features.
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Lumia 800 Camera wont open

Hi the camera function in my brand new Lumia 800 wont open. This is both from trying to use the on screen button and side of phone button. I have tried changing the camera settings but this has not helped? Any suggestions please? Thanks

@jtsticks
As a pre-cursor to returning your device can only suggest that you perform the hardware reset press the Power key and hold it for 10 seconds, when screen turns black press the Power key to turn on the phone; After that the software / operating system (OS) reset returns the phone to its out-of-the-box state by Tap Settings > About > reset your phone - default Nokia lock code of 12345 unless altered by user (Note: that this procedure erases all consumer data!)
Happy to have helped forum with a Support Ratio = 42.5

Release TANGO updates to all Lumia 800 country var...

Why are we still not receiving updates on our beloved handsets?!!
Nokia I want my money back!! Your slow on updates
I am from Philippines I have bought an unlocked phone believing that we will have the updates first...
I regret intrusting my money with you(Nokia). This is going to be my last device from you.
Moderators notes: Untrue statement removed.

Hi lumu_lumo,
Thank you for your post.
Please refer to the following link:
http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/While-the-Nokia-site-says-the-Lumia-update-...
Hope this clears up the update process. Also you can refer to the following link as well:
http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/New-update-for-Lumia-800-and-Lumia-710-laun...
Regards
Raoul_Duke
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

The most systematic analysis of Lumia 800 battery ...

Hi, don’t mean to be arrogant, but I’ve read many threads, forums, posts etc. There are tons of info, someone tried a table, etc. but no one has attempted to summarise the relevant parameters. So here goes:
1.     I have a Cyan 800, bought locked at “3” UK, then unlocked. It’s beautiful and makes iApple UI look, well, jurassic or geriatric in comparison. The screen is so beautiful that I switched the thing on just to marvel at the ease of reading the glorious white on black (real black, not grey) and I am smitten by the ascetic aesthetics of the UI that put function over form (I simply can't stomach the saccharine animation of Apple, it is an eye candy for a while, then becomes bothersome, at least to me.
2.     Initially, I noticed that the battery life was not great, but it did not seem disastrous, and I read all the gleeful Apple worshipping media trying to fan the battery issue, but I thought that it was a storm in a tea cup and just the usual attempt to put-down any competition to Apple.
3.     Until a couple of days ago I noticed that I have less than ½ charge after only a few hours off the charger without really doing almost anything.
4.     I panicked, read as much I could the forums, etc. (including probably the most technical – XDA-Forums) but got there only one real advice, the “diagnostics” mode (dial ##634# - I also downloaded an App (called Diagnostics) that does bring you straight to the relevant page without the need to “dial” the ##634#).
5.     I then tried to see what was draining the battery, I stopped 3G connection and “presto”, the drainage stopped and I thought that I resolved the problem (at least for me, there were clearly problems with a certain hardware code, see below).
6.     For one day, the battery was very durable. Even though I had some reasonable With-Fi browsing and calls (GSM, not 3G), there was more than a 1/3rd of the battery left after about 20 hours of the last charge.
7.     Then, today, the morning began very well (in terms of the battery), it was losing less than a few percentage points every hour. I used it for light browsing and a bit of Bluetooth listening. Them my 7-yr old played some X-Box games for a bit, but the battery was way above 2/3rds. I then noticed that the phone was warm even though it was not on. Initially, I thought that it was warm because it was on my body, but then I noticed very fast fall in the battery level. Check:
a.      the 3G again, no it is still off
b.     wi-fi and Bluetooth off
c.      I even checked what Apps were in the background (though I know that it is NOT draining)
d.     - nothing helps, the drainage was high, even when the phone was closed (i.e., not used).
8.     There was nothing I could do, until I shut the phone down completely and switched it on again. Then, the drainage returned to the “good” level, i.e., a few percentage points per hour.
9.     So bottom line, I think that there was something going-on “in the background (that is why the device was warm even when closed) – the problem is that this seems to be intermittent/random and very difficult to put the finger on what causes this problem. I hope that Nokia resolves this problem and not only the “low” battery capacity (see below) that Nokia acknowledged.
So after this long intro, what do I see as the “hard-points” here? The most important parameters for the story seem to be in the following screens:
1.     “Diagnostics” (##634#) “Battery Status” screen;
2.     “Settings”/”Systems”/”about” screen, have to press the “more information” button;
3.     “Settings”/”Systems”/”battery saver” screen;
4.     The battery icon and its remaining capacity representation on the main screen.
The “Diagnostics” (##634#) “Battery Status” screen:
It seems to contain the following info:
·       “Charged” – seems to display ALWAYS the figure “65535%”;
·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts
·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA.
·       “Full Charge Capacity” – showing different figures for different people, usually between slightly above 900 mAh (i.e., milli-Amper-hours) and slightly above 1,500 mAh. Although in this should logically be a fixed-for-ever, or at least in the short term level, the figure seems to fluctuate slightly, see below for more detail.
·       “Remaining Charge Capacity” – clearly the most important parameter, showing the remaining mAh in the battery. Although in theory, the level immediately after long charge should be equal or very near the “Full Charge Capacity”, in practice, it almost never is (remember, I take this not only from my case, but also from numerous reports that I got from the various forums), see below for more detail.
The “Settings”/”Systems”/”about” screen, the relevant info items:
·       OS version – it seems that the latest one (as of late dec 2011) should include “7740” in it. apparently, Nokia promised some respite from the battery bugs in this “7740” update, but from what I read in the forums, there was absolutely no difference.
·       Firmware revision number – interestingly, the firmware revision number includes “7720”, though I am not sure what it means.
·       Hardware revision number – this ends up with “xxx.3” or “xxx.4” – as below, I wonder if this is a different OEM factories designation, but it seems to me that it is the “xxx.4” that has one type of problem (low “Full Charge Capacity” of under 1,000 mAh).
The “Settings”/”Systems”/”battery saver” screen – what is relevant for us is under the “battery information” – you must unplug the phone from charger to see three lines:
·       “Remaining battery life”: supposed to be between 0 and 100% of course (though in this context, calling it “remaining battery life” is misleading, or at least inconsistent with the “remaining charge capacity” of “Battery Status” screen. Perhaps it would be better to call this “remaining charge”
·       “Estimated time remaining” – measured in hours, in my case, it is always under 15 houts. There is no explanation what it means, I would guess that this is “how many hours will your phone work in stand-by mode”, but then it is way way below what Nokia said – measured in hundreds of hours.
·       “Time since last charge – measured in hours.
So below I summarise my findings, but first, my unit parameters:
Color: Cyan (does not seem to make any difference to people out there – problems “cross” colours;
OS: “7.10.7740.16”
Firmware: 1600.2475.7720.11414
Hardware: 112.1402.2.3
So, in MY case:
1.     “Battery Status” screen:
·       “Charged” – seems to ALWAYS display the figure “65535%”, like all others on the forums. This must be some kind of mistake because it does not change or update and makes no sense, now that we are in this so deep, I hope that Nokia explains what the hell this means, if at all;
·       “Voltage” – seems to show figures of between 3.700 V (i.e., volts) to 4.1 or 4.2 volts. When the battery is low, the voltage seems also to fall below 4.0;
·       “Current”, followed by “charging” or “discharging” and the current, usually between 130 mA (i.e., milliamp) and 500 mA. When the battery “plays nice”, i.e., there is no “problem”, this figure is under 150 ma, usually going seesaw between 140 and 155. When 3G is on, it is above 250 towards 270 mA
·       “Full Charge Capacity” – showing for me usually above 1,500, constantly changes, though less frequently then other figures in this screen. Strangely I noticed that when it is cold (I was jogging and it was in an external pocket with about 7C outside), this number went lower, under 1,500. Perhaps the battery when colder can hold less charge? Nokia should explain. I think that in case of Hadware versions that end in “x.4” the maximum in this parameter is reported under 1,000.
·       “Remaining Charge Capacity” – in my unit this never reaches the “Full Charge Capacity” (which is usually slightly above 1,500 mAh), it stops below 1,350 mAh.
2.     “Battery Saver Screen” and the battery icon on the main screen:
In my case, because the “Remaining” charge never reaches close to the “Full Charge”, when I disconnect the phone from charger, I get straight that “Remaining Battery Life” is “94%” (1350/1500 or so) – and the icon is never 100% “full”, rather “almost” full. “Estimated time remaining” never really above 15 hrs.
So, there seem to be (at least) two major issues/problems in relation to battery/working-time:
1.     Firmware revision (probably) “x.4” may have a faulty battery that would not charge above 1,000 mAh (950 mAh is mentioned by many, or about 1/3rd less than intended by Nokia (unless it is a software bug, which will be huge relief for all, especially for nokia);
2.     Firmware revision “x.3” may have escaped the “crippled” battery of revision “x.4” guys, but from time to time it can lose battery charge at least 2 times faster than otherwise, most likely due to some background processes that can be felt as the device becomes warm even when not switched on (i.e., in stand-by mode). This seems to be intermittent or random and can be stopped by powering-down the phone and then powering-up again.
3.     In all cases, the claim that the phone can be several days in sand-by mode, must be wrong and Nokia must address and explain this.
So in summary, at least in respect of battery, there is a mess. Will be interesting if some people with other WP7 devices can chip-in and say whether it is similar in their cases, but Nokia should be open and explain and even admit mistakes, I hope that this can be rectified by software, or at least it is not a “terminal” complication for Lumia 800, which is a beautiful device.

I would like to thank all the people here who have taken the time to put all this info together for us all and hope it is of help to the folks who are having trouble with battery life. I'm not doing to bad on battery life myself as it always last me though the working part of the day when I don’t have access to a charger and I will soon be updating my car cradle to take the Lumia so will have access to a charger though the day to. Personally I have come from the N900 and that phone also had some battery issues when it first came out which where pretty much sorted over time, as for manufactures claims on battery life, I always read these figures the same way I would read expected miles per gallon that car manufactures put out, meaning that there would only be a very select few that would ever get what the manufactures say you can get the rest of us will all get a very wide variation on these figures. I know that Nokia have acknowledged that there is an issue with battery life and not all of us have this issue, at this moment in time I'm not to unhappy with the battery life, but if it improves then I will be pleased. From all the posts I have read on this site it does seem that some people do read manufactures specifications as if there are set in stone, I'm not criticizing anyone here would just like to say that they are trying to sell you something so have a good look at the figures and maybe check them with other independent sources if at all possible. My only disappointment really is that we have to rely on other people and not Nokia themselves to let us know what’s going on, I wish the manufacture would be more open and quicker to let us know what’s going on and what they are doing to sort out problems and some sort of time frame that we could expect something to come out to fix a problem. I know bugs can me very difficult to find and ever more difficult to fix sometimes but if Nokia put out a weekly report about how things where going on bug fixes or forth coming updates it would help everyone in deciding where they are going with their chosen product.
Again many thanks to all the people helping us all out and wish you all a happy bug free new year.

Dead Lumia 800 - same as others here

Well.. I was about to send my Lumia 800 back to the suppplier because of a faulty compass and then the phone dies on me.
It behaved exactly like others have described in other threads here...
The phone was hooked up to my laptop charging next to my bed. In the morning it vibrated. I looked at it and it said goodbye. I took it off the lead and turned it on. It came back just long enough to show the battery with the tiny red bit at the bottom and then the Nokia logo.. that then slid off to the left and the phone went dead.
I've tried everything to get it running again. Warmed it, plugged in-out many many times, pressed every key combo endlessly.
I had to finally go in for the kill, lose all my photos (ARGHH!!!! angry about that!!) and attempt to trigger a hard reset. That also failed.. nothing will get this thing going.
So I've sent it back to expansys and hopefully they'll dispose of it in a proper manner as it has all my personal info on it. And then send me a new one.
Love the phone, but what a pain this has been.
Dunno what can be done,. but obviously the design is problematic.
Rob

I know the feeling, hopefully the lumia 900 doesn't have the same problems. My touch screen failed on my 800. I did a phone erase through the windowsphone.com website and it still wouldn't work the same way. It's been shipped to the warranty company to get fixed or replaced. I've downgraded to my old nokia N72, that I've had since 2005, suprised that thing is still going strong. I guess it's true what they say w/ 1st gen items, wait till they come out w/ a 2nd gen. They always learn from the 1st and fix the bugs @ the 2nd attempt of a product.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Lumia 800 email not synchronising

Has anyone else experienced a problem with email synchronisaton after the Tango update? My Lumia 800 periodically ceases to synchronise email accounts and requires a phone restart before it will pick up email changes. This seems to happen on a 5-7 day cycle. Is this a known bug or just a peculiarity of my phone? Prior to the recent update, I had not experienced this problem.

donaldvc wrote:
Yes, as I mentioned in my initial post, email will synchronise immediately after a soft reset, but the problem recurs after 4-5 days. It looks in some ways like a memory leak, especially as SMS notifications also cease to function.
Thank you,
donaldc
Hi all,
I've got the very same issue with my Lumia 800, as donaldc! after the Tango update the email synchronisation sometimes freezes (once a day or every two days), the SMS messages also cease to function (i.e., the recipients do not get my SMS messages) and the only way out is to restart the phone. This seems a memory leak or some (bad) combination with installed apps...
Thank you! Regards,

Lumia 800 - (Tango) Camera bugs

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